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UK Retail Banks March 2007

Organisation Rank Function Accessibility Code quality Performance Email Metadata Analytics Spelling PDFs
askBM 1   Satisfactory: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark rose No score available No score available No score available No score available Impaired: Mark remained the same
Julian Hodge Bank Group 1   Satisfactory: Mark rose Satisfactory: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
Skipton Building Society 3   Satisfactory: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark rose No score available No score available No score available No score available Impaired: Mark remained the same
Britannia Building Society 4   Satisfactory: Mark dropped Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark rose No score available No score available No score available No score available Impaired
first direct 5   Satisfactory: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark rose No score available No score available No score available No score available No score available
Bradford & Bingley 6   Impaired: Mark dropped Satisfactory: Mark dropped Satisfactory: Mark remained the same Satisfactory: Mark rose No score available No score available No score available No score available Impaired: Mark remained the same
Ecology Building Society 7   Compromised: Mark remained the same Satisfactory: Mark dropped Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available Impaired: Mark rose
Alliance & Leicester Commercial Bank 8   Impaired: Mark dropped Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark rose No score available No score available No score available No score available No score available
NatWest 9   Impaired: Mark rose Impaired: Mark remained the same Impaired: Mark rose Satisfactory: Mark rose No score available No score available No score available No score available No score available
Tesco Personal Finance 10   Impaired: Mark dropped Compromised: Mark dropped Satisfactory: Mark remained the same Satisfactory: Mark rose No score available No score available No score available No score available No score available
The Melton Mowbray Building Society 11   Compromised: Mark dropped Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark rose No score available No score available No score available No score available Impaired: Mark remained the same
Leeds Building Society 12   Satisfactory: Mark dropped Impaired: Mark dropped Satisfactory: Mark remained the same Impaired: Mark remained the same No score available No score available No score available No score available No score available
Sainsbury's Bank 13   Impaired: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark rose Satisfactory: Mark rose No score available No score available No score available No score available No score available
Islamic Bank of Britain 14   Satisfactory: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark rose No score available No score available No score available No score available Impaired
Bank of Ireland 15   Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
Halifax Online 16   Impaired: Mark remained the same Compromised: Mark remained the same Impaired: Mark rose Satisfactory: Mark rose No score available No score available No score available No score available Impaired: Mark remained the same
Scarborough Building Society 17   Compromised: Mark dropped Compromised: Mark dropped Satisfactory: Mark remained the same Satisfactory: Mark rose No score available No score available No score available No score available Impaired: Mark remained the same
Cheshire Building Society 17   Impaired: Mark remained the same Compromised: Mark dropped Impaired: Mark dropped Satisfactory: Mark rose No score available No score available No score available No score available Impaired: Mark remained the same
Bank Of Cyprus 19   Impaired: Mark remained the same Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark rose No score available No score available No score available No score available Satisfactory: Mark remained the same
Cheshire BS 20   Compromised: Mark dropped Compromised: Mark dropped Impaired: Mark dropped Satisfactory: Mark rose No score available No score available No score available No score available Impaired: Mark remained the same
British Bankers' Association 21   Impaired: Mark rose Impaired: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark rose No score available No score available No score available No score available Impaired: Mark remained the same
cahoot 22   Impaired: Mark remained the same Impaired: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark rose No score available No score available No score available No score available No score available
Norwich and Peterborough Building Society 23   Compromised: Mark dropped Impaired: Mark rose Satisfactory: Mark remained the same Satisfactory: Mark rose No score available No score available No score available No score available Impaired: Mark remained the same
Smile 24   Impaired: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark rose No score available No score available No score available No score available Impaired: Mark remained the same
Derbyshire Building Society 25   Compromised: Mark dropped Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark rose No score available No score available No score available No score available Impaired: Mark remained the same
HFC Bank 26   Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark rose No score available No score available No score available No score available No score available
Nottingham Building Society 27   Impaired: Mark dropped Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark rose No score available No score available No score available No score available Impaired: Mark remained the same
Bank Of Scotland 27   Compromised: Mark dropped Compromised: Mark remained the same Compromised: Mark dropped Satisfactory: Mark rose No score available No score available No score available No score available No score available
The AA 29   Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark rose No score available No score available No score available No score available No score available
Laiki Group 30   Impaired: Mark rose Impaired: Mark rose Impaired: Mark rose Impaired: Mark dropped No score available No score available No score available No score available No score available
Portman Building Society 31   Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark rose No score available No score available No score available No score available Impaired: Mark remained the same
Bank of England 32   Compromised: Mark dropped Compromised: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark rose No score available No score available No score available No score available Impaired: Mark remained the same
Nationwide Building Society 33   Satisfactory: Mark rose Impaired: Mark rose Compromised: Mark remained the same Compromised: Mark remained the same No score available No score available No score available No score available No score available
Clydesdale Bank 34   Impaired: Mark remained the same Compromised: Mark remained the same Compromised: Mark rose Satisfactory: Mark rose No score available No score available No score available No score available No score available
Furness Building Society 35   Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark rose No score available No score available No score available No score available Impaired: Mark remained the same
Yorkshire Bank 36   Impaired: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark rose No score available No score available No score available No score available No score available
Co-operative Bank 37   Impaired: Mark remained the same Compromised: Mark remained the same Compromised: Mark rose Satisfactory: Mark rose No score available No score available No score available No score available Impaired: Mark remained the same
Stroud & Swindon Building Society 38   Compromised: Mark dropped Impaired: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark rose No score available No score available No score available No score available Impaired: Mark remained the same
Egg 39   Impaired: Mark rose Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark rose No score available No score available No score available No score available No score available
Financial Services Authority 40   Compromised: Mark dropped Impaired: Mark dropped Satisfactory: Mark remained the same Satisfactory: Mark rose No score available No score available No score available No score available Impaired: Mark remained the same
Prudential UK 41   Compromised: Mark dropped Compromised: Mark remained the same Impaired: Mark dropped Satisfactory: Mark rose No score available No score available No score available No score available Impaired: Mark remained the same
northern rock 42   Compromised: Mark remained the same Impaired: Mark rose Impaired: Mark remained the same Satisfactory: Mark rose No score available No score available No score available No score available Impaired: Mark remained the same
Barclays 43   Compromised: Mark dropped Compromised: Mark dropped Satisfactory: Mark rose Satisfactory: Mark rose No score available No score available No score available No score available Impaired: Mark remained the same
Alliance & Leicester 44   Compromised: Mark dropped Impaired: Mark remained the same Impaired: Mark dropped Satisfactory: Mark rose No score available No score available No score available No score available Impaired: Mark remained the same
Cater Allen Private Bank 45   Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark rose No score available No score available No score available No score available Impaired: Mark remained the same
Direct Line 46   Compromised: Mark rose Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark rose No score available No score available No score available No score available No score available
Principality Building Society 47   Compromised: Mark rose Impaired: Mark remained the same Satisfactory: Mark rose Compromised: Mark dropped No score available No score available No score available No score available No score available
HSBC Bank plc 48   Compromised: Mark remained the same Impaired: Mark rose Impaired: Mark dropped Satisfactory: Mark rose No score available No score available No score available No score available Impaired: Mark remained the same
Royal Bank of Scotland 49   Compromised: Mark remained the same Compromised: Mark rose Impaired: Mark remained the same Satisfactory: Mark rose No score available No score available No score available No score available Impaired
AIB - Ireland 50   Impaired: Mark remained the same Impaired: Mark rose Satisfactory: Mark rose Compromised: Mark dropped No score available No score available No score available No score available No score available
Ulster Bank 51   Compromised: Mark remained the same Impaired: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark rose No score available No score available No score available No score available Impaired: Mark remained the same
Intelligent Finance 52   Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark rose Satisfactory: Mark rose No score available No score available No score available No score available Impaired: Mark remained the same
Triodos 53   Compromised: Mark rose Impaired: Mark remained the same Compromised: Mark remained the same Impaired: Mark dropped No score available No score available No score available No score available Impaired: Mark remained the same
Standard Life 54   Compromised: Mark dropped Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark rose No score available No score available No score available No score available Compromised: Mark dropped
Lloyds TSB 55   Impaired: Mark dropped Impaired: Mark remained the same Compromised: Mark dropped Compromised: Mark dropped No score available No score available No score available No score available No score available
Coutts Private banking 56   Compromised: Mark remained the same Impaired: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark rose No score available No score available No score available No score available No score available
Citibank UK 57   Compromised: Mark dropped Compromised: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark rose No score available No score available No score available No score available Impaired: Mark remained the same
Arbuthnot Banking Group 58   Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark rose Satisfactory: Mark rose No score available No score available No score available No score available Impaired
Northern Bank 59   Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark rose No score available No score available No score available No score available No score available
The Hanley Building Society 60   Impaired: Mark rose Compromised: Mark remained the same Impaired: Mark rose Compromised: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
ING Direct 60   Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark rose No score available No score available No score available No score available Impaired: Mark remained the same
Unity Trust Bank 62   Compromised: Mark dropped Compromised: Mark remained the same Compromised: Mark rose Satisfactory: Mark rose No score available No score available No score available No score available Impaired: Mark remained the same
Leek United Building Society 63   Compromised: Mark dropped Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark dropped No score available No score available No score available No score available Impaired: Mark remained the same
Marks & Spencer Money 64   Impaired: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark dropped No score available No score available No score available No score available No score available
Bank of Ireland Northern Ireland 65   Compromised: Mark remained the same Impaired: Mark remained the same Impaired: Mark rose Compromised: Mark dropped No score available No score available No score available No score available Compromised: Mark dropped
First Trust Bank 66   Compromised: Mark remained the same Compromised: Mark dropped Compromised: Mark dropped Impaired: Mark rose No score available No score available No score available No score available No score available
Liverpool Victoria 67   Compromised: Mark remained the same Impaired: Mark remained the same Impaired: Mark remained the same Compromised: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
Secure Trust Bank 68   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark rose No score available No score available No score available No score available Impaired: Mark remained the same
Coventry Building Society 69   Compromised: Mark remained the same Impaired: Mark dropped Impaired: Mark rose Compromised: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
Dunfermline Building Society 70   Compromised: Mark remained the same Impaired: Mark remained the same Compromised: Mark remained the same Compromised: Mark rose No score available No score available No score available No score available No score available
Investec Bank 71   Compromised Compromised Compromised Compromised No score available No score available No score available No score available No score available

Changes in rank are compared to February 2007 (UK Retail Banks). Since then, 1 site entered the survey and 2 sites could not be included in the rankings (1 fewer since last time).