March 2007/UK Retail Banks
INDEX Facts
- Completed date:
06 Mar 2007
- Total URLs tested:
25,188
- Total tests run:
8,196,968
- Total number of PDF's:
418
- URLs failing functional tests:
5.78%
- Pages failing code standards:
74.53%
- Pages missing a title:
0.67%
- Pages failing accessibility level A:
22.64%
- Pages failing accessibility level AA:
92.63%
- Poorest code quality:
First Trust Bank (http://www.firsttrustbank.co.uk/) - 28,542 failures
- Fastest average response time:
Ecology Building Society (http://www.ecology.co.uk/)
Accessibility and Performance rankings
This table reports the average response time we recorded when testing each site. A response time above 0.7 seconds can have a negative effect on user experience.
This table reports the percentage of pages on the sites we tested that passed automated WCAG 1.0 A and AA testing (0 means every page had an issue).
| Organisation | Avg. Response | Download (kB/s) |
|---|---|---|
| Only available for Qtr 4 2010 onwards | ||
| Organisation | A | AA |
|---|---|---|
| Ecology Building Society | 100.00 | 98.68 |
| Julian Hodge Bank Group | 100.00 | 98.15 |
| askBM | 100.00 | 96.09 |
| Skipton Building Society | 100.00 | 85.94 |
| Principality Building Society | 100.00 | 0.78 |
| Alliance & Leicester Commercial Bank | 100.00 | 0.00 |
| Bank of Ireland | 100.00 | 0.00 |
| Britannia Building Society | 100.00 | 0.00 |
| British Bankers' Association | 100.00 | 0.00 |
| HFC Bank | 100.00 | 0.00 |
| HSBC Bank plc | 100.00 | 0.00 |
| Lloyds TSB | 100.00 | 0.00 |
| NatWest | 100.00 | 0.00 |
| Nationwide Building Society | 100.00 | 0.00 |
| Stroud & Swindon Building Society | 100.00 | 0.00 |
| The Melton Mowbray Building Society | 100.00 | 0.00 |
| cahoot | 100.00 | 0.00 |
| AIB - Ireland | 99.22 | 0.78 |
| Coventry Building Society | 99.22 | 0.00 |
| Liverpool Victoria | 99.22 | 0.00 |
| Dunfermline Building Society | 99.21 | 0.00 |
| Laiki Group | 99.21 | 0.00 |
| first direct | 99.21 | 0.00 |
| Ulster Bank | 99.20 | 0.00 |
| Coutts Private banking | 98.41 | 0.00 |
| Furness Building Society | 98.41 | 0.00 |
| Leeds Building Society | 97.66 | 0.00 |
| Norwich and Peterborough Building Society | 96.80 | 0.00 |
| Triodos | 96.12 | 0.00 |
| Bradford & Bingley | 96.00 | 65.60 |
| Bank of Ireland Northern Ireland | 96.00 | 8.80 |
| Alliance & Leicester | 95.20 | 0.00 |
| Cheshire BS | 93.60 | 0.80 |
| Cheshire Building Society | 93.60 | 0.00 |
| Standard Life | 92.80 | 1.60 |
| Smile | 92.80 | 0.00 |
| Bank Of Scotland | 91.20 | 0.00 |
| Tesco Personal Finance | 91.20 | 0.00 |
| The AA | 91.20 | 0.00 |
| Marks & Spencer Money | 89.76 | 0.00 |
| Scarborough Building Society | 89.60 | 0.00 |
| Derbyshire Building Society | 88.89 | 0.00 |
| Co-operative Bank | 88.00 | 0.00 |
| Direct Line | 85.83 | 0.00 |
| Halifax Online | 85.60 | 3.20 |
| Clydesdale Bank | 84.00 | 0.00 |
| Yorkshire Bank | 84.00 | 0.00 |
| Nottingham Building Society | 83.20 | 0.00 |
| Portman Building Society | 82.40 | 0.00 |
| Cater Allen Private Bank | 81.89 | 0.00 |
| Leek United Building Society | 77.48 | 0.00 |
| Bank Of Cyprus | 74.58 | 0.00 |
| Intelligent Finance | 72.00 | 0.00 |
| Investec Bank | 69.23 | 0.00 |
| Financial Services Authority | 68.00 | 38.40 |
| Prudential UK | 67.46 | 0.00 |
| northern rock | 63.49 | 42.06 |
| Royal Bank of Scotland | 60.00 | 0.00 |
| Barclays | 50.39 | 25.20 |
| Unity Trust Bank | 30.40 | 0.00 |
| First Trust Bank | 18.60 | 0.00 |
| The Hanley Building Society | 9.30 | 0.00 |
| Northern Bank | 5.51 | 0.00 |
| Secure Trust Bank | 4.35 | 0.00 |
| ING Direct | 3.17 | 0.00 |
| Sainsbury's Bank | 2.38 | 0.00 |
| Citibank UK | 1.60 | 0.00 |
| Bank of England | 0.80 | 0.00 |
| Arbuthnot Banking Group | 0.00 | 0.00 |
| Egg | 0.00 | 0.00 |
| Islamic Bank of Britain | 0.00 | 0.00 |
Error free sites
The following sites scored full marks for Function.
- askBM
- first direct
- Julian Hodge Bank Group
- Skipton Building Society
Failing A & AA on every page
The following sites failed high priority tests on every page.
- Arbuthnot Banking Group
- Egg
- Islamic Bank of Britain
Excluded from INDEX
The following sites were excluded from the INDEX.
- www.newcastle.co.uk
- www.theloughborough.co.uk
PDF testing
16.0% of checked PDFs were not tagged for accessibility.
Sitemorse performs twenty eight checks on PDF documents as part of our website benchmarking to ensure users do not experience problems such as broken links, or failing email addresses - we are also the first to test the accessibility compliance of PDF's.
Top ten functional failures
The most common categories of functional failure.
| file/url/offtop None |
44.46% |
| file/url/badpath None |
9.63% |
| url/fetch/notfound File not found |
8.78% |
| file/url/badquery None |
8.04% |
| file/html/longmeta None |
6.35% |
| url/fetch/badcookie Web server attempted to set invalid cookie |
5.18% |
| file/html/badmeta None |
3.81% |
| file/html/longtitle None |
2.61% |
| url/mail/badsmtp Mail server returned unexpected response |
2.57% |
| url/mail/exception Exception while verifying email address |
2.36% |
Top ten code quality failures
The most common categories of code quality failure.
| file/html/badentity Invalid character in entity |
21.68% |
| file/html/unknownentity Unknown entity name |
20.66% |
| file/html/badvalue Invalid attribute value |
17.64% |
| file/html/tagnotallowed A start tag has been found in a position in which that element may not appear |
15.37% |
| file/html/badattr Invalid attribute name |
11.64% |
| file/html/closingunopened A redundant close tag was found |
4.19% |
| file/html/unknowntag A start or end tag was found which was unrecognised |
3.76% |
| file/html/missingclose An element is missing the required close tag |
3.06% |
| file/html/repeatedattr A tag has been assigned the same attribute more than once |
0.53% |
| file/html/unnecessaryclose An end tag was found for an element which does not require one |
0.42% |