2016 Q2/American Airlines



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INDEX Facts

  • Completed date:

    07 Apr 2016

  • Total URLs tested:

    40,345

  • Total tests run:

    13,120,367

  • Total number of PDF's:

    317

  • URLs failing functional tests:

    2.32%

  • Pages failing code standards:

    89.34%

  • Pages missing a title:

    5.63%

  • Pages failing accessibility level A:

    35.56%

  • Pages failing accessibility level AA:

    99.51%

  • Poorest code quality:

    Alaska Airlines (http://www.alaskaair.com/) - 28,610 failures

  • Fastest average response time:

    JetBlue Airways (http://www.jetblue.com/)




Accessibility and Performance rankings Expand / contract icon

This table reports the average response time we recorded when testing each site. A response time above 0.7 seconds can have a negative effect on user experience.

This table reports the percentage of pages on the sites we tested that passed automated WCAG 1.0 A and AA testing (0 means every page had an issue).

Organisation Avg. Response Download (kB/s)
JetBlue Airways 0.07 840.41
WestJet 0.10 224.45
Delta Airlines 0.10 680.06
Air Canada 0.13 336.14
US Airways 0.16 242.54
Spirit Airlines 0.20 152.68
American Airlines 0.21 209.69
Southwest Airlines 0.21 315.07
Aeromexico 0.22 385.20
Republic Airways 0.22 274.21
Pen Air 0.22 266.35
Silver Airways 0.26 314.45
Alaska Airlines 0.27 169.42
Sun Country Airlines​ 0.28 220.58
Allegiant Aire 0.30 587.04
United Airlines 0.35 383.95
Mesa Airlines 0.37 860.68
SkyWest Airlines 0.41 504.34
Hawaiian Airlines 0.43 218.81
Ravn Alaska 0.61 240.82
Express Jet 0.62 470.08
Frontier Airlines 0.66 302.46
Island Air 0.88 536.94
Organisation A AA
Alaska Airlines100.000.80
Ravn Alaska98.750.00
Spirit Airlines98.486.06
Allegiant Aire98.400.00
Hawaiian Airlines98.400.00
Republic Airways96.460.00
Delta Airlines96.000.80
Frontier Airlines94.400.80
Air Canada93.600.00
United Airlines92.800.00
Pen Air88.460.00
Southwest Airlines72.000.00
Express Jet69.600.00
Sun Country Airlines​64.002.40
WestJet63.200.80
SkyWest Airlines57.600.00
JetBlue Airways53.600.00
Aeromexico20.800.80
American Airlines18.400.00
US Airways18.400.00
Silver Airways4.000.80
Island Air0.000.00
Mesa Airlines0.000.00
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Failing A & AA on every page

The following sites failed high priority tests on every page.

  • Island Air
  • Mesa Airlines
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Excluded from INDEX

The following sites were excluded from the INDEX.

  • Great Lakes Airlines
  • Virgin America
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PDF testing

58.4% of checked PDFs were not tagged for accessibility.

Sitemorse performs twenty eight checks on PDF documents as part of our website benchmarking to ensure users do not experience problems such as broken links, or failing email addresses - we are also the first to test the accessibility compliance of PDF's.

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Top ten functional failures

The most common categories of functional failure.

url/fetch/notfound
File not found
70.44%
url/fetch/connref
Connection refused by server
7.90%
file/image/badtype
Image file has incorrect type
5.66%
url/fetch/accessdenied
Access is denied
4.06%
url/fetch/errorstatus
Error status code received from web server
3.31%
url/fetch/noaddr
Host not found in DNS
3.20%
url/fetch/badcookie
Web server attempted to set invalid cookie
1.60%
url/fetch/timeout
Timeout downloading file
1.49%
url/fetch/redirectloop
Redirect points back to the original page
0.96%
url/fetch/exception
Exception while downloading file
0.43%
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Top ten code quality failures

The most common categories of code quality failure.

file/html/badentity
Invalid character in entity
25.02%
file/html/unknownentity
Unknown entity name
24.33%
file/html/badattr
Invalid attribute name
19.52%
file/html/tagnotallowed
A start tag has been found in a position in which that element may not appear
9.29%
file/html/missingclose
An element is missing the required close tag
5.78%
file/html/badvalue
Invalid attribute value
5.08%
file/html/unknowntag
A start or end tag was found which was unrecognised
2.21%
url/fetch/moved
A "301 Moved Permanently" response was received
2.21%
file/html/unnecessaryvalue
A value has been assigned to an attribute which takes no value
1.42%
file/url/badquery
Illegal character in URL query section
1.02%