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Retail April 2009

Organisation Rank Function Accessibility Code quality Performance Email Metadata Analytics Spelling PDFs
DFS 1   Satisfactory: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same Satisfactory Satisfactory: Mark remained the same No score available No score available No score available
Adams 2   Satisfactory: Mark remained the same Impaired: Mark dropped Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark rose No score available No score available No score available
The Book Depository 3   Satisfactory Impaired Satisfactory Impaired No score available Satisfactory No score available No score available No score available
Clinton Cards 4   Satisfactory: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark rose Satisfactory: Mark rose Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available
Fenwick 5   Satisfactory: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same Impaired: Mark rose Impaired: Mark remained the same No score available No score available Satisfactory: Mark remained the same
O2 6   Satisfactory: Mark rose Impaired: Mark rose Satisfactory: Mark rose Satisfactory: Mark dropped No score available Satisfactory: Mark remained the same No score available No score available No score available
Furniture Village 7   Satisfactory: Mark remained the same Impaired: Mark rose Impaired: Mark remained the same Impaired: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available No score available
Morrisons 8   Satisfactory: Mark remained the same Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark dropped No score available Satisfactory: Mark remained the same No score available No score available Impaired: Mark remained the same
Thresher 9   Satisfactory: Mark remained the same Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same Impaired: Mark remained the same No score available No score available Impaired: Mark remained the same
Jones 10   Satisfactory: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same No score available Impaired: Mark remained the same No score available No score available No score available
Net a Porter 11   Satisfactory: Mark rose Compromised: Mark remained the same Impaired: Mark rose Satisfactory: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available No score available
Matches 12   Impaired: Mark rose Impaired: Mark rose Impaired: Mark rose Satisfactory: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available Satisfactory: Mark remained the same
Jessops 13   Satisfactory: Mark dropped Impaired: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark rose No score available Impaired: Mark remained the same No score available No score available No score available
Holland & Barrett 14   Impaired: Mark rose Impaired: Mark remained the same Satisfactory: Mark remained the same Impaired: Mark dropped No score available Satisfactory: Mark remained the same No score available No score available Impaired
Hamleys 15   Impaired: Mark rose Impaired: Mark rose Impaired: Mark remained the same Satisfactory: Mark rose No score available Satisfactory: Mark remained the same No score available No score available No score available
SCS 16   Satisfactory: Mark rose Compromised: Mark remained the same Compromised: Mark dropped Satisfactory: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available No score available
Tesco Direct 17   Impaired: Mark remained the same Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark rose No score available Impaired: Mark remained the same No score available No score available No score available
Argos 18   Impaired: Mark rose Impaired: Mark remained the same Compromised: Mark rose Satisfactory: Mark rose No score available Satisfactory: Mark rose No score available No score available No score available
Carphone Warehouse 19   Impaired: Mark dropped Compromised: Mark remained the same Impaired: Mark rose Satisfactory: Mark remained the same No score available Impaired: Mark rose No score available No score available No score available
H Samuel 20   Impaired: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same Impaired: Mark rose No score available Satisfactory: Mark remained the same No score available No score available No score available
Ebuyer 21   Impaired: Mark rose Compromised: Mark rose Satisfactory: Mark remained the same Satisfactory: Mark rose No score available Satisfactory: Mark dropped No score available No score available No score available
D & A (glasses) 22   Compromised: Mark rose Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark rose Satisfactory: Mark remained the same No score available No score available No score available
asos.com 23   Satisfactory: Mark rose Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark rose No score available Satisfactory: Mark remained the same No score available No score available No score available
Bargain Booze 24   Satisfactory: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark rose Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available
HMV 25   Satisfactory: Mark rose Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark rose No score available Satisfactory: Mark remained the same No score available No score available No score available
Maplin Electronics 26   Satisfactory: Mark rose Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available No score available
N Brown Group plc 27   Impaired: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same Compromised: Mark remained the same No score available No score available Impaired: Mark remained the same
Majestic Wine 28   Satisfactory: Mark rose Compromised: Mark dropped Compromised: Mark remained the same Satisfactory: Mark dropped No score available Satisfactory: Mark remained the same No score available No score available No score available
Packard Bell UK 29   Impaired: Mark remained the same Compromised: Mark dropped Satisfactory: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark rose No score available No score available Impaired: Mark remained the same
JJB Sports 30   Satisfactory: Mark remained the same Compromised: Mark remained the same Compromised: Mark dropped Satisfactory: Mark remained the same No score available Impaired: Mark remained the same No score available No score available No score available
Ted Baker 31   Satisfactory: Mark remained the same Compromised: Mark dropped Compromised: Mark dropped Satisfactory: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available
Vision Express 32   Impaired: Mark dropped Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark rose No score available Satisfactory: Mark remained the same No score available No score available No score available
Sainsbury 33   Compromised: Mark rose Impaired: Mark remained the same Impaired: Mark rose Satisfactory: Mark remained the same No score available Impaired: Mark remained the same No score available No score available No score available
Robert Dyas 34   Satisfactory: Mark remained the same Compromised: Mark dropped Compromised: Mark dropped Impaired: Mark rose Satisfactory Satisfactory: Mark rose No score available No score available No score available
Direct Specs 34   Satisfactory: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available
Firebox 36   Impaired: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark rose Satisfactory Satisfactory: Mark remained the same No score available No score available No score available
Debenhams 36   Impaired: Mark rose Compromised: Mark dropped Compromised: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available No score available
Disney 38   Impaired: Mark rose Compromised: Mark remained the same Impaired: Mark remained the same Impaired: Mark rose Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available
BHS 39   Compromised: Mark dropped Impaired: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark rose Satisfactory Satisfactory: Mark remained the same No score available No score available No score available
Comet UK 40   Impaired: Mark dropped Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available No score available
T-Mobile 41   Impaired: Mark rose Impaired: Mark rose Compromised: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available No score available
Apple iTunes 42   Compromised: Mark rose Impaired: Mark remained the same Satisfactory: Mark rose Satisfactory: Mark rose Satisfactory: Mark remained the same Impaired: Mark remained the same No score available No score available No score available
Co-Op 43   Impaired: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same Impaired: Mark remained the same No score available No score available Compromised: Mark dropped
Freemans 44   Satisfactory: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark remained the same No score available Impaired: Mark remained the same No score available No score available No score available
Halfords 45   Satisfactory: Mark rose Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available No score available
Waterstones 46   Impaired: Mark dropped Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark dropped No score available Satisfactory: Mark remained the same No score available No score available No score available
Thorntons 47   Satisfactory: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark dropped No score available Satisfactory: Mark remained the same No score available No score available No score available
John Lewis Stores 47   Impaired: Mark rose Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark dropped Satisfactory Impaired: Mark remained the same No score available No score available Impaired: Mark remained the same
Top Shop 49   Impaired: Mark remained the same Impaired: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark rose No score available Impaired: Mark dropped No score available No score available No score available
Empire Stores 50   Compromised: Mark dropped Impaired: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark rose No score available Impaired: Mark remained the same No score available No score available Impaired
La Senza 51   Impaired: Mark rose Compromised: Mark rose Compromised: Mark remained the same Satisfactory: Mark rose Satisfactory: Mark remained the same Satisfactory: Mark dropped No score available No score available No score available
Outdoor Megastore 52   Impaired: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark rose No score available Satisfactory: Mark remained the same No score available No score available No score available
Figleaves 53   Satisfactory: Mark rose Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available No score available
J D Sports 54   Satisfactory: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark dropped No score available Satisfactory: Mark remained the same No score available No score available No score available
Bensons for Beds 55   Impaired: Mark dropped Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark dropped Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available Impaired: Mark remained the same
Ikea 56   Impaired: Mark rose Compromised: Mark remained the same Compromised: Mark rose Satisfactory: Mark remained the same No score available Impaired: Mark remained the same No score available No score available No score available
Habitat 57   Compromised: Mark remained the same Impaired: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark rose Satisfactory: Mark remained the same Impaired: Mark remained the same No score available No score available No score available
Specsavers 58   Impaired: Mark dropped Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same Impaired: Mark dropped No score available No score available No score available
Borders 58   Satisfactory: Mark rose Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark dropped Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available
Goldsmiths 60   Impaired: Mark remained the same Impaired: Mark rose Compromised: Mark dropped Satisfactory: Mark rose No score available Impaired: Mark dropped No score available No score available No score available
Play.com 61   Satisfactory: Mark rose Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available No score available
Waitrose 62   Compromised: Mark dropped Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available
House of Fraser 63   Impaired: Mark rose Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark dropped No score available Satisfactory: Mark remained the same No score available No score available No score available
Currys 63   Satisfactory: Mark rose Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark rose No score available Impaired: Mark remained the same No score available No score available Impaired
QVCUK.com 65   Impaired: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark remained the same No score available Satisfactory: Mark rose No score available No score available No score available
Anne Summers 66   Impaired: Mark remained the same Compromised: Mark rose Compromised: Mark rose Satisfactory: Mark rose Satisfactory Impaired: Mark dropped No score available No score available No score available
Matalan 67   Compromised: Mark dropped Compromised: Mark rose Satisfactory: Mark rose Satisfactory: Mark rose Impaired Satisfactory: Mark rose No score available No score available No score available
Harvey Nichols 67   Impaired: Mark remained the same Impaired: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark dropped Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available Impaired: Mark remained the same
Phones 4u 69   Impaired: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark dropped Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available
Homebase 70   Impaired: Mark remained the same Compromised: Mark dropped Compromised: Mark rose Impaired: Mark dropped No score available Impaired: Mark remained the same No score available No score available No score available
Trot2 71   Satisfactory: Mark remained the same Compromised: Mark remained the same Compromised: Mark dropped Compromised: Mark dropped No score available Satisfactory: Mark dropped No score available No score available No score available
Blacks 72   Compromised: Mark remained the same Impaired: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same No score available Impaired: Mark rose No score available No score available No score available
Marshall Ward 73   Compromised: Mark dropped Impaired: Mark rose Compromised: Mark rose Satisfactory: Mark rose No score available Compromised: Mark dropped No score available No score available No score available
Richer Sounds 74   Compromised: Mark rose Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same No score available Compromised: Mark remained the same No score available No score available No score available
Next 75   Compromised: Mark remained the same Impaired: Mark rose Impaired: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available No score available
Asda 76   Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark rose Satisfactory: Mark remained the same Compromised: Mark remained the same No score available No score available No score available
Oddbins 77   Compromised: Mark dropped Impaired: Mark rose Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same Compromised: Mark remained the same No score available No score available Impaired: Mark remained the same
Vodafone 78   Compromised: Mark rose Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark dropped No score available Satisfactory: Mark remained the same No score available No score available No score available
Dixons 78   Impaired: Mark rose Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark rose No score available Impaired: Mark rose No score available No score available No score available
Additions Direct 80   Compromised: Mark dropped Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark rose Satisfactory: Mark remained the same Impaired: Mark rose No score available No score available No score available
Wickes 81   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available Impaired: Mark remained the same
Harrods 82   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark dropped Satisfactory: Mark rose Satisfactory: Mark remained the same Impaired: Mark rose No score available No score available No score available
Lakeland 83   Compromised: Mark remained the same Impaired: Mark remained the same Compromised: Mark dropped Satisfactory: Mark rose No score available Satisfactory: Mark remained the same No score available No score available No score available
Kelkoo 84   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available No score available
Toys R Us 85   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark dropped Satisfactory: Mark remained the same No score available Impaired: Mark remained the same No score available No score available Impaired: Mark remained the same
choice 86   Compromised: Mark dropped Compromised: Mark dropped Compromised: Mark dropped Satisfactory: Mark rose No score available Compromised: Mark remained the same No score available No score available No score available
Staples 87   Impaired: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark remained the same No score available Compromised: Mark remained the same No score available No score available No score available
Republic 88   Impaired: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark rose No score available Satisfactory: Mark remained the same No score available No score available No score available
Focus 89   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark dropped Compromised: Mark remained the same Satisfactory: Mark remained the same No score available No score available Impaired: Mark remained the same
Kays 90   Compromised: Mark dropped Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same No score available Compromised: Mark dropped No score available No score available Impaired: Mark dropped
Game 91   Compromised: Mark remained the same Compromised: Mark rose Compromised: Mark remained the same Satisfactory: Mark rose Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available
Boots 92   Compromised: Mark remained the same Impaired: Mark rose Compromised: Mark remained the same Satisfactory: Mark rose No score available Satisfactory: Mark remained the same No score available No score available No score available
P C World 93   Impaired: Mark rose Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same Impaired: Mark rose No score available No score available Impaired: Mark remained the same
Early Learning Centre 94   Compromised: Mark rose Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark rose No score available Satisfactory: Mark remained the same No score available No score available No score available
Orange 95   Impaired: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark rose No score available Impaired: Mark remained the same No score available No score available No score available
Littlewoods Direct 96   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark rose No score available Compromised: Mark rose No score available No score available No score available
Marks & Spencer 97   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available No score available
Dell EMEA 98   Impaired Compromised Compromised Compromised No score available Satisfactory No score available No score available No score available
Superdrug 99   Compromised: Mark remained the same Impaired: Mark remained the same Compromised: Mark remained the same Impaired: Mark rose No score available Satisfactory: Mark rose No score available No score available No score available
Laura Ashley 100   Compromised: Mark remained the same Compromised: Mark rose Compromised: Mark dropped Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available
Virgin Retail 101   Compromised: Mark dropped Compromised: Mark rose Compromised: Mark dropped Compromised: Mark dropped No score available Satisfactory: Mark remained the same No score available No score available No score available
Amazon UK 101   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark rose No score available Satisfactory: Mark remained the same No score available No score available No score available
E Bay 103   Compromised: Mark dropped Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark remained the same No score available Impaired: Mark remained the same No score available No score available No score available
W H Smith 104   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark rose Satisfactory Satisfactory: Mark dropped No score available No score available No score available
Pixmania 105   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark remained the same No score available Satisfactory: Mark rose No score available No score available No score available
Mothercare 106   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available No score available
Endless.com 107   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark remained the same Impaired Compromised: Mark dropped No score available No score available No score available
M&Co at Mackays (Scotland) 108   Impaired: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark dropped No score available Impaired: Mark remained the same No score available No score available No score available

Changes in rank are compared to March 2009 (Retail). Since then, 2 sites entered the survey and 2 sites could not be included in the rankings (1 more since last time).