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Retail March 2009

Organisation Rank Function Accessibility Code quality Performance Email Metadata Analytics Spelling PDFs
Adams 31   Satisfactory: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available Impaired: Mark rose No score available No score available No score available
Additions Direct 66   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same Compromised: Mark remained the same No score available No score available No score available
Amazon UK 103   Compromised: Mark remained the same Compromised: Mark rose Compromised: Mark remained the same Impaired: Mark dropped No score available Satisfactory: Mark remained the same No score available No score available No score available
Anne Summers 70   Impaired: Mark dropped Compromised: Mark dropped Compromised: Mark dropped Satisfactory: Mark dropped No score available Satisfactory: Mark remained the same No score available No score available No score available
Apple iTunes 65   Compromised: Mark rose Impaired: Mark remained the same Satisfactory: Mark remained the same Impaired: Mark dropped Satisfactory: Mark remained the same Impaired: Mark remained the same No score available No score available No score available
Argos 45   Impaired: Mark remained the same Impaired: Mark rose Compromised: Mark dropped Satisfactory: Mark dropped No score available Satisfactory: Mark remained the same No score available No score available No score available
Asda 76   Compromised: Mark remained the same Compromised: Mark rose Impaired: Mark rose Satisfactory: Mark dropped Satisfactory: Mark remained the same Compromised: Mark remained the same No score available No score available No score available
BHS 17   Impaired: Mark rose Impaired: Mark remained the same Impaired: Mark dropped Satisfactory: Mark dropped No score available Satisfactory: Mark remained the same No score available No score available No score available
Bargain Booze 33   Satisfactory: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark rose Satisfactory: Mark remained the same Satisfactory: Mark rose No score available No score available No score available
Bensons for Beds 18   Satisfactory: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available Impaired: Mark remained the same
Blacks 63   Compromised: Mark dropped Impaired: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same No score available Impaired: Mark remained the same No score available No score available No score available
Boots 93   Compromised: Mark remained the same Impaired: Mark dropped Compromised: Mark remained the same Impaired: Mark rose No score available Satisfactory: Mark remained the same No score available No score available No score available
Borders 40   Satisfactory: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark rose Satisfactory Satisfactory: Mark remained the same No score available No score available No score available
Carphone Warehouse 10   Satisfactory: Mark remained the same Compromised: Mark remained the same Compromised: Mark rose Satisfactory: Mark rose No score available Compromised: Mark remained the same No score available No score available No score available
Clinton Cards 3   Satisfactory: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same Impaired: Mark dropped Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available
Co-Op 37   Impaired: Mark rose Compromised: Mark remained the same Compromised: Mark dropped Satisfactory: Mark remained the same Satisfactory Impaired: Mark rose No score available No score available Impaired
Comet UK 9   Satisfactory: Mark rose Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available No score available
Currys 77   Impaired: Mark rose Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark dropped No score available Impaired: Mark rose No score available No score available No score available
D & A (glasses) 39   Compromised: Mark dropped Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available
DFS 1   Satisfactory: Mark remained the same Satisfactory: Mark rose Satisfactory: Mark rose Satisfactory: Mark remained the same No score available Satisfactory: Mark rose No score available No score available No score available
Debenhams 52   Impaired: Mark dropped Impaired: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark rose No score available Satisfactory: Mark remained the same No score available No score available No score available
Dell EMEA 108   Compromised: Mark dropped Compromised: Mark dropped Compromised: Mark remained the same Compromised: Mark dropped No score available Satisfactory: Mark remained the same No score available No score available No score available
Direct Specs 34   Satisfactory: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark dropped Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available
Disney 55   Compromised: Mark dropped Compromised: Mark rose Impaired: Mark remained the same Impaired: Mark dropped Satisfactory: Mark rose Satisfactory: Mark remained the same No score available No score available No score available
Dixons 88   Impaired: Mark rose Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark dropped No score available Impaired: Mark rose No score available No score available No score available
E Bay 100   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark remained the same No score available Impaired: Mark remained the same No score available No score available No score available
Early Learning Centre 95   Compromised: Mark dropped Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available No score available
Ebuyer 58   Compromised: Mark dropped Compromised: Mark dropped Satisfactory: Mark remained the same Impaired: Mark dropped No score available Satisfactory: Mark remained the same No score available No score available No score available
Empire Stores 6   Satisfactory: Mark rose Impaired: Mark rose Compromised: Mark rose Satisfactory: Mark remained the same No score available Impaired: Mark rose No score available No score available No score available
Endless.com 107   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark dropped No score available Impaired: Mark remained the same No score available No score available No score available
Fenwick 2   Satisfactory: Mark rose Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same Compromised: Mark dropped Impaired: Mark remained the same No score available No score available Satisfactory: Mark remained the same
Figleaves 97   Compromised: Mark dropped Compromised: Mark dropped Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory Satisfactory: Mark remained the same No score available No score available No score available
Firebox 41   Impaired: Mark rose Compromised: Mark remained the same Compromised: Mark dropped Satisfactory: Mark dropped No score available Satisfactory: Mark remained the same No score available No score available No score available
Focus 81   Compromised: Mark rose Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same Compromised: Mark dropped Satisfactory: Mark remained the same No score available No score available Impaired: Mark remained the same
Freemans 38   Satisfactory: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark remained the same No score available Impaired: Mark remained the same No score available No score available No score available
Furniture Village 5   Satisfactory: Mark remained the same Compromised: Mark remained the same Impaired: Mark remained the same Impaired: Mark dropped No score available Satisfactory: Mark remained the same No score available No score available No score available
Game 91   Compromised: Mark remained the same Compromised: Mark rose Compromised: Mark remained the same Satisfactory: Mark dropped Satisfactory Satisfactory: Mark remained the same No score available No score available No score available
Goldsmiths 69   Impaired: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark dropped No score available Impaired: Mark rose No score available No score available No score available
H Samuel 24   Impaired: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same Impaired: Mark dropped No score available Satisfactory: Mark remained the same No score available No score available No score available
HMV 74   Impaired: Mark dropped Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark dropped No score available Satisfactory: Mark remained the same No score available No score available No score available
Habitat 59   Compromised: Mark remained the same Impaired: Mark remained the same Compromised: Mark dropped Satisfactory: Mark dropped Satisfactory: Mark remained the same Impaired: Mark remained the same No score available No score available No score available
Halfords 60   Satisfactory: Mark remained the same Compromised: Mark remained the same Compromised: Mark dropped Satisfactory: Mark dropped No score available Satisfactory: Mark remained the same No score available No score available No score available
Hamleys 50   Compromised: Mark dropped Impaired: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark dropped No score available Satisfactory: Mark remained the same No score available No score available No score available
Harrods 80   Compromised: Mark remained the same Compromised: Mark dropped Impaired: Mark rose Satisfactory: Mark dropped Satisfactory: Mark remained the same Impaired: Mark dropped No score available No score available No score available
Harvey Nichols 64   Impaired: Mark rose Impaired: Mark remained the same Compromised: Mark dropped Satisfactory: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark rose No score available No score available Impaired: Mark dropped
Holland & Barrett 15   Impaired: Mark dropped Impaired: Mark remained the same Satisfactory: Mark rose Satisfactory: Mark dropped No score available Satisfactory: Mark remained the same No score available No score available No score available
Homebase 53   Impaired: Mark remained the same Impaired: Mark remained the same Compromised: Mark dropped Satisfactory: Mark remained the same No score available Impaired: Mark rose No score available No score available No score available
House of Fraser 61   Impaired: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark rose No score available Satisfactory: Mark remained the same No score available No score available No score available
Ikea 73   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark dropped No score available Impaired: Mark remained the same No score available No score available No score available
J D Sports 42   Satisfactory: Mark rose Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark rose No score available Satisfactory: Mark remained the same No score available No score available No score available
JJB Sports 25   Satisfactory: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same No score available Impaired: Mark remained the same No score available No score available No score available
Jessops 12   Satisfactory: Mark remained the same Impaired: Mark remained the same Compromised: Mark dropped Impaired: Mark dropped No score available Impaired: Mark remained the same No score available No score available No score available
John Lewis Stores 46   Impaired: Mark dropped Compromised: Mark dropped Compromised: Mark remained the same Satisfactory: Mark remained the same No score available Impaired: Mark remained the same No score available No score available Impaired: Mark remained the same
Jones 8   Satisfactory: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same No score available Impaired: Mark remained the same No score available No score available No score available
Kays 66   Impaired: Mark dropped Compromised: Mark rose Compromised: Mark rose Satisfactory: Mark rose No score available Impaired: Mark remained the same No score available No score available Satisfactory
Kelkoo 82   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark rose Satisfactory: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available No score available
La Senza 98   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark dropped Satisfactory Satisfactory: Mark remained the same No score available No score available No score available
Lakeland 84   Compromised: Mark remained the same Impaired: Mark remained the same Compromised: Mark remained the same Impaired: Mark dropped No score available Satisfactory: Mark remained the same No score available No score available No score available
Laura Ashley 102   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark dropped Satisfactory Satisfactory: Mark remained the same No score available No score available Impaired: Mark remained the same
Littlewoods Direct 94   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark rose No score available Compromised: Mark remained the same No score available No score available No score available
M&Co at Mackays (Scotland) 106   Impaired: Mark rose Compromised: Mark dropped Compromised: Mark remained the same Impaired: Mark remained the same No score available Impaired: Mark remained the same No score available No score available No score available
Majestic Wine 72   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available No score available
Maplin Electronics 43   Satisfactory: Mark dropped Compromised: Mark remained the same Compromised: Mark rose Satisfactory: Mark rose No score available Satisfactory: Mark remained the same No score available No score available No score available
Marks & Spencer 92   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark dropped Satisfactory: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available No score available
Marshall Ward 26   Impaired: Mark dropped Compromised: Mark dropped Compromised: Mark dropped Satisfactory: Mark remained the same Satisfactory Impaired: Mark remained the same No score available No score available No score available
Matalan 13   Satisfactory: Mark rose Compromised: Mark remained the same Impaired: Mark remained the same Impaired: Mark dropped No score available Impaired: Mark remained the same No score available No score available No score available
Matches 27   Impaired: Mark remained the same Compromised: Mark remained the same Compromised: Mark dropped Satisfactory: Mark remained the same Satisfactory: Mark rose Satisfactory: Mark remained the same No score available No score available Satisfactory: Mark remained the same
Morrisons 4   Satisfactory: Mark dropped Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available Impaired
Mothercare 103   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available No score available
N Brown Group plc 29   Impaired: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same Compromised: Mark remained the same No score available No score available Impaired: Mark remained the same
Net a Porter 21   Satisfactory: Mark remained the same Compromised: Mark remained the same Impaired: Mark dropped Satisfactory: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available No score available
Next 87   Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark dropped Satisfactory: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available No score available
O2 48   Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark rose No score available Satisfactory: Mark remained the same No score available No score available No score available
Oddbins 30   Satisfactory: Mark dropped Compromised: Mark dropped Impaired: Mark dropped Satisfactory: Mark remained the same Satisfactory: Mark remained the same Compromised: Mark remained the same No score available No score available Impaired: Mark remained the same
Orange 90   Impaired: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark remained the same No score available Impaired: Mark dropped No score available No score available No score available
Outdoor Megastore 61   Impaired: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available No score available
P C World 96   Compromised: Mark rose Compromised: Mark dropped Compromised: Mark remained the same Satisfactory: Mark rose Satisfactory: Mark remained the same Impaired: Mark remained the same No score available No score available Impaired
Packard Bell UK 20   Impaired: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same Impaired: Mark remained the same No score available No score available Impaired: Mark remained the same
Phones 4u 54   Impaired: Mark dropped Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same Satisfactory Satisfactory: Mark remained the same No score available No score available No score available
Pixmania 101   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark rose No score available Satisfactory: Mark remained the same No score available No score available No score available
Play.com 78   Impaired: Mark dropped Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available No score available
QVCUK.com 57   Impaired: Mark dropped Compromised: Mark dropped Compromised: Mark remained the same Impaired: Mark rose No score available Impaired: Mark dropped No score available No score available No score available
Republic 89   Impaired: Mark rose Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available No score available
Richer Sounds 75   Compromised Compromised Compromised Satisfactory No score available Compromised No score available No score available No score available
Robert Dyas 16   Satisfactory: Mark remained the same Impaired: Mark remained the same Compromised: Mark remained the same Impaired: Mark dropped No score available Compromised: Mark remained the same No score available No score available No score available
Rosebys 32   Satisfactory: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same Impaired: Mark remained the same No score available No score available No score available
SCS 11   Satisfactory: Mark remained the same Compromised: Mark remained the same Impaired: Mark dropped Satisfactory: Mark rose No score available Satisfactory: Mark remained the same No score available No score available No score available
Sainsbury 46   Compromised: Mark dropped Impaired: Mark remained the same Compromised: Mark dropped Satisfactory: Mark rose No score available Impaired: Mark dropped No score available No score available No score available
Specsavers 23   Satisfactory: Mark dropped Impaired: Mark rose Satisfactory: Mark remained the same Satisfactory: Mark rose Satisfactory Satisfactory: Mark rose No score available No score available Impaired
Staples 83   Impaired: Mark dropped Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark remained the same No score available Compromised: Mark remained the same No score available No score available No score available
Superdrug 99   Compromised: Mark remained the same Impaired: Mark remained the same Compromised: Mark remained the same Compromised: Mark dropped No score available Satisfactory: Mark dropped No score available No score available No score available
T-Mobile 56   Compromised: Mark remained the same Impaired: Mark remained the same Compromised: Mark dropped Satisfactory: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available No score available
Ted Baker 22   Satisfactory: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark dropped Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available
Tesco Direct 18   Impaired: Mark dropped Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark dropped No score available Impaired: Mark remained the same No score available No score available No score available
Thorntons 43   Satisfactory: Mark rose Compromised: Mark remained the same Compromised: Mark dropped Satisfactory: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available No score available
Thresher 7   Satisfactory: Mark remained the same Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark dropped Impaired: Mark remained the same No score available No score available Impaired: Mark dropped
Top Shop 36   Impaired: Mark rose Impaired: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark rose No score available Satisfactory: Mark rose No score available No score available No score available
Toys R Us 71   Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark rose Satisfactory: Mark rose No score available Impaired: Mark remained the same No score available No score available Impaired: Mark rose
Trot2 14   Satisfactory: Mark remained the same Compromised: Mark remained the same Compromised: Mark rose Satisfactory: Mark rose Satisfactory Satisfactory: Mark rose No score available No score available No score available
Virgin Retail 86   Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark rose Impaired: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available No score available
Vision Express 49   Satisfactory: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark dropped Satisfactory: Mark dropped Satisfactory Satisfactory: Mark dropped No score available No score available No score available
Vodafone 85   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark rose No score available Satisfactory: Mark remained the same No score available No score available No score available
W H Smith 105   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark dropped No score available Satisfactory: Mark remained the same No score available No score available No score available
Waitrose 35   Impaired: Mark dropped Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available Impaired
Waterstones 28   Impaired: Mark dropped Compromised: Mark remained the same Compromised: Mark dropped Satisfactory: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available No score available
Wickes 66   Compromised: Mark rose Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available Impaired: Mark remained the same
asos.com 50   Satisfactory: Mark dropped Compromised: Mark dropped Compromised: Mark remained the same Satisfactory: Mark dropped No score available Satisfactory: Mark rose No score available No score available No score available
choice 79   Satisfactory: Mark remained the same Impaired: Mark rose Compromised: Mark rose Satisfactory: Mark remained the same No score available Compromised: Mark remained the same No score available No score available No score available

Changes in rank are compared to February 2009 (Retail). Since then, 1 site entered the survey and 1 site could not be included in the rankings (1 more since last time).

Surveys

Qtr 2 2013

Police Forces

First
Cleveland Police
Last
South Wales Police
Up 23
South Yorkshire Police
Down 38
Leicestershire Constabulary

Qtr 2 2013

Universities

First
University Campus Suffolk (UCS)
Last
Norwich City College of Further and Higher Education (an Associate College of UEA)
Up 168
South Nottingham College
Down 162
The University of Salford