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UK Retail Banks February 2009

Organisation Rank Function Accessibility Code quality Performance Email Metadata Analytics Spelling PDFs
Intelligent Finance 1   Satisfactory: Mark remained the same Satisfactory: Mark rose Satisfactory: Mark remained the same Satisfactory: Mark rose Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available Satisfactory: Mark rose
Bradford & Bingley 2   Satisfactory: Mark rose Satisfactory: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available Satisfactory: Mark remained the same
Julian Hodge Bank Group 3   Satisfactory: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available Satisfactory: Mark remained the same
askBM 4   Satisfactory: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available No score available
Stroud & Swindon Building Society 5   Satisfactory: Mark dropped Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available Impaired: Mark remained the same
Cheshire Building Society 6   Satisfactory: Mark rose Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available Impaired: Mark remained the same
first direct 7   Satisfactory: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark dropped No score available Satisfactory: Mark remained the same No score available No score available No score available
Alliance & Leicester 8   Satisfactory: Mark remained the same Impaired: Mark remained the same Impaired: Mark dropped Satisfactory: Mark remained the same No score available Impaired: Mark rose No score available No score available No score available
British Bankers' Association 9   Satisfactory: Mark remained the same Impaired: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available
Clydesdale Bank 10   Satisfactory: Mark rose Compromised: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same Impaired: Mark remained the same No score available No score available Satisfactory: Mark rose
Ulster Bank 11   Satisfactory: Mark remained the same Impaired: Mark rose Impaired: Mark dropped Satisfactory: Mark dropped No score available Impaired: Mark rose No score available No score available No score available
Portman Building Society 12   Satisfactory: Mark rose Impaired: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark dropped No score available Satisfactory: Mark remained the same No score available No score available No score available
Nationwide Building Society 12   Satisfactory: Mark rose Impaired: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark dropped No score available Satisfactory: Mark dropped No score available No score available No score available
Halifax Online 14   Satisfactory: Mark rose Impaired: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available Impaired: Mark remained the same
northern rock 15   Satisfactory: Mark remained the same Impaired: Mark remained the same Impaired: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available Impaired: Mark remained the same
Bank of Ireland Northern Ireland 16   Satisfactory: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark dropped Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available Impaired: Mark remained the same
Furness Building Society 17   Impaired: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available Impaired: Mark rose
Standard Life 17   Impaired: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark rose Satisfactory: Mark remained the same No score available No score available Impaired: Mark dropped
Scarborough Building Society 19   Impaired: Mark dropped Satisfactory: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same Satisfactory Satisfactory: Mark remained the same No score available No score available Impaired: Mark remained the same
NatWest 20   Impaired: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available Impaired: Mark remained the same No score available No score available No score available
Cater Allen Private Bank 21   Satisfactory: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available Impaired: Mark remained the same No score available No score available Satisfactory: Mark remained the same
Ecology Building Society 22   Impaired: Mark rose Satisfactory: Mark remained the same Satisfactory: Mark remained the same Impaired: Mark dropped Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available Impaired: Mark rose
Newcastle Building Society 23   Satisfactory: Mark rose Impaired: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark dropped Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available Satisfactory: Mark rose
Tesco Personal Finance 24   Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark dropped No score available Satisfactory: Mark remained the same No score available No score available No score available
AIB - Ireland 25   Satisfactory: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark rose No score available Compromised: Mark remained the same No score available No score available No score available
Coventry Building Society 26   Satisfactory: Mark remained the same Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available Impaired: Mark remained the same
Co-operative Bank 26   Satisfactory: Mark rose Impaired: Mark rose Impaired: Mark dropped Impaired: Mark remained the same No score available Impaired: Mark remained the same No score available No score available No score available
Secure Trust Bank 28   Impaired: Mark rose Impaired: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark rose Impaired: Mark remained the same No score available No score available Impaired: Mark remained the same
Norwich and Peterborough Building Society 29   Impaired: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available Impaired: Mark remained the same
Skipton Building Society 30   Satisfactory: Mark rose Impaired: Mark remained the same Impaired: Mark remained the same Impaired: Mark dropped Satisfactory Impaired: Mark remained the same No score available No score available Satisfactory: Mark remained the same
Yorkshire Bank 31   Impaired: Mark dropped Impaired: Mark remained the same Impaired: Mark dropped Satisfactory: Mark remained the same Satisfactory: Mark remained the same Impaired: Mark remained the same No score available No score available No score available
Royal Bank of Scotland 32   Impaired: Mark dropped Compromised: Mark dropped Impaired: Mark dropped Satisfactory: Mark rose No score available Satisfactory: Mark remained the same No score available No score available No score available
Leeds Building Society 33   Impaired: Mark dropped Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark dropped No score available Impaired: Mark remained the same No score available No score available Impaired: Mark remained the same
The Melton Mowbray Building Society 34   Satisfactory: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same No score available No score available Impaired: Mark remained the same
Lloyds TSB 35   Satisfactory: Mark rose Impaired: Mark remained the same Compromised: Mark dropped Satisfactory: Mark remained the same No score available Impaired: Mark remained the same No score available No score available No score available
Citibank UK 36   Impaired: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available Compromised: Mark remained the same No score available No score available Impaired: Mark remained the same
Britannia Building Society 37   Satisfactory: Mark dropped Compromised: Mark remained the same Satisfactory: Mark remained the same Impaired: Mark dropped No score available Compromised: Mark remained the same No score available No score available Impaired: Mark remained the same
Coutts Private banking 38   Impaired: Mark dropped Impaired: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same No score available Impaired: Mark remained the same No score available No score available No score available
Bank Of Scotland 39   Impaired: Mark remained the same Impaired: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available No score available
Derbyshire Building Society 40   Satisfactory: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark rose Satisfactory: Mark remained the same No score available No score available Impaired: Mark remained the same
Principality Building Society 41   Impaired: Mark rose Impaired: Mark remained the same Satisfactory: Mark remained the same Impaired: Mark rose Satisfactory: Mark rose Satisfactory: Mark remained the same No score available No score available Impaired: Mark remained the same
Bank of Ireland 42   Impaired: Mark rose Impaired: Mark dropped Satisfactory: Mark remained the same Satisfactory: Mark remained the same Impaired: Mark dropped Impaired: Mark remained the same No score available No score available Impaired: Mark remained the same
The AA 43   Compromised: Mark remained the same Impaired: Mark remained the same Impaired: Mark dropped Satisfactory: Mark remained the same Satisfactory: Mark rose Impaired: Mark dropped No score available No score available No score available
Sainsbury's Bank 44   Impaired: Mark remained the same Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available No score available
Alliance & Leicester Commercial Bank 45   Satisfactory: Mark rose Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark rose Compromised: Mark remained the same Satisfactory: Mark dropped No score available No score available Impaired
Bank Of Cyprus 46   Impaired: Mark dropped Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark rose Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available Impaired: Mark remained the same
ING Direct 47   Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available Impaired: Mark remained the same
Liverpool Victoria 48   Compromised: Mark dropped Compromised: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark rose Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available
Financial Services Authority 49   Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark rose Satisfactory: Mark rose Satisfactory: Mark rose Compromised: Mark remained the same No score available No score available Satisfactory: Mark dropped
HFC Bank 50   Compromised: Mark dropped Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available
The Loughborough Building Society 51   Impaired: Mark rose Compromised: Mark remained the same Impaired: Mark rose Satisfactory: Mark remained the same Satisfactory: Mark remained the same Impaired: Mark remained the same No score available No score available Impaired: Mark remained the same
Smile 52   Impaired: Mark dropped Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same No score available Impaired: Mark remained the same No score available No score available Satisfactory: Mark remained the same
Direct Line 53   Impaired: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark dropped No score available Satisfactory: Mark remained the same No score available No score available No score available
Laiki Group 54   Compromised: Mark remained the same Impaired: Mark remained the same Impaired: Mark remained the same Impaired: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available No score available
Unity Trust Bank 55   Impaired: Mark dropped Compromised: Mark remained the same Satisfactory: Mark dropped Satisfactory: Mark dropped Satisfactory: Mark remained the same Impaired: Mark remained the same No score available No score available Impaired: Mark remained the same
Triodos 56   Impaired: Mark remained the same Impaired: Mark remained the same Impaired: Mark remained the same Impaired: Mark dropped No score available Impaired: Mark remained the same No score available No score available No score available
Dunfermline Building Society 57   Impaired: Mark remained the same Impaired: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark rose Impaired: Mark remained the same Compromised: Mark remained the same No score available No score available Impaired: Mark remained the same
Islamic Bank of Britain 58   Impaired: Mark dropped Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available Satisfactory
Arbuthnot Banking Group 58   Impaired: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same Impaired: Mark remained the same No score available No score available Impaired: Mark remained the same
First Trust Bank 60   Impaired: Mark rose Compromised: Mark remained the same Compromised: Mark rose Satisfactory: Mark rose Satisfactory: Mark remained the same Compromised: Mark remained the same No score available No score available No score available
cahoot 61   Compromised: Mark remained the same Impaired: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark rose Compromised: Mark rose Satisfactory: Mark remained the same No score available No score available No score available
Prudential UK 62   Compromised: Mark dropped Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory Satisfactory: Mark remained the same No score available No score available Impaired: Mark remained the same
Marks & Spencer Money 63   Satisfactory: Mark remained the same Impaired: Mark remained the same Impaired: Mark remained the same Impaired: Mark remained the same No score available Satisfactory: Mark rose No score available No score available No score available
Bank of England 64   Compromised: Mark rose Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark rose No score available Satisfactory: Mark remained the same No score available No score available Impaired: Mark dropped
Leek United Building Society 65   Compromised: Mark rose Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark rose Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available Impaired: Mark remained the same
Barclays 66   Compromised: Mark rose Impaired: Mark remained the same Satisfactory: Mark remained the same Compromised: Mark dropped Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available Impaired: Mark remained the same
Nottingham Building Society 67   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available Satisfactory: Mark remained the same
Northern Bank 68   Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available Impaired: Mark rose
HSBC Bank plc 69   Compromised: Mark remained the same Compromised: Mark dropped Compromised: Mark remained the same Impaired: Mark dropped No score available Satisfactory: Mark remained the same No score available No score available Impaired: Mark remained the same
Egg 70   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark rose No score available Impaired: Mark remained the same No score available No score available No score available
Investec Bank 71   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same No score available No score available No score available

Changes in rank are compared to January 2009 (UK Retail Banks). Since then, 1 site could not be included in the rankings (same since last).