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Sitemorse is the independent monitor of quality assurance

Retail October 2008

Organisation Rank Function Accessibility Code quality Performance Email Metadata Analytics Spelling PDFs
DFS 1   Satisfactory: Mark rose Satisfactory: Mark rose Satisfactory: Mark rose Impaired: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available No score available
Morrisons 2   Satisfactory: Mark rose Compromised: Mark remained the same Impaired: Mark dropped Satisfactory: Mark remained the same No score available Impaired: Mark remained the same No score available No score available No score available
Comet UK 3   Satisfactory: Mark rose Compromised: Mark remained the same Compromised: Mark dropped Satisfactory: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available No score available
Matalan 4   Satisfactory: Mark remained the same Compromised: Mark remained the same Impaired: Mark remained the same Impaired: Mark dropped No score available Satisfactory: Mark remained the same No score available No score available No score available
Fenwick 5   Impaired: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available Impaired: Mark remained the same No score available No score available Satisfactory: Mark remained the same
Toys R Us 6   Impaired: Mark remained the same Compromised: Mark dropped Compromised: Mark dropped Satisfactory: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available Impaired
Clinton Cards 7   Compromised: Mark dropped Impaired: Mark rose Satisfactory: Mark remained the same Satisfactory: Mark rose No score available Satisfactory: Mark remained the same No score available No score available Impaired
Thresher 8   Impaired: Mark remained the same Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark dropped No score available Impaired: Mark remained the same No score available No score available Satisfactory: Mark remained the same
Next 9   Impaired: Mark dropped Compromised: Mark remained the same Impaired: Mark remained the same Impaired: Mark dropped No score available Satisfactory: Mark remained the same No score available No score available No score available
BHS 10   Impaired: Mark dropped Compromised: Mark remained the same Impaired: Mark remained the same Impaired: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available No score available
Apple iTunes 11   Compromised: Mark remained the same Impaired: Mark dropped Satisfactory: Mark rose Satisfactory: Mark remained the same No score available Impaired: Mark dropped No score available No score available No score available
H Samuel 12   Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark dropped No score available Satisfactory: Mark remained the same No score available No score available No score available
D & A (glasses) 13   Compromised: Mark rose Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available No score available
Packard Bell UK 13   Impaired: Mark rose Compromised: Mark dropped Satisfactory: Mark rose Satisfactory: Mark remained the same No score available Satisfactory: Mark rose No score available No score available Impaired: Mark dropped
Tesco Direct 15   Impaired: Mark remained the same Compromised: Mark dropped Impaired: Mark remained the same Satisfactory: Mark rose No score available Impaired: Mark rose No score available No score available No score available
O2 16   Compromised: Mark rose Compromised: Mark remained the same Impaired: Mark rose Satisfactory: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available Impaired: Mark remained the same
John Lewis Stores 17   Impaired: Mark rose Compromised: Mark remained the same Compromised: Mark rose Satisfactory: Mark remained the same No score available Impaired: Mark remained the same No score available No score available No score available
Vision Express 18   Compromised: Mark dropped Impaired: Mark remained the same Satisfactory: Mark dropped Satisfactory: Mark remained the same No score available Satisfactory: Mark dropped No score available No score available No score available
Firebox 19   Satisfactory: Mark rose Compromised: Mark dropped Compromised: Mark remained the same Satisfactory: Mark dropped No score available Satisfactory: Mark remained the same No score available No score available No score available
N Brown Group plc 20   Compromised: Mark dropped Compromised: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available Compromised: Mark remained the same No score available No score available Impaired: Mark remained the same
Top Shop 21   Impaired: Mark dropped Impaired: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same No score available Impaired: Mark dropped No score available No score available No score available
T-Mobile 22   Compromised: Mark dropped Impaired: Mark dropped Impaired: Mark rose Satisfactory: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available No score available
Adams 23   Compromised: Mark rose Impaired: Mark dropped Satisfactory: Mark remained the same Compromised: Mark dropped No score available Impaired: Mark rose No score available No score available No score available
Argos 23   Compromised: Mark remained the same Compromised: Mark dropped Impaired: Mark dropped Satisfactory: Mark rose No score available Satisfactory: Mark remained the same No score available No score available No score available
J D Sports 25   Compromised: Mark rose Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available No score available
Specsavers 26   Compromised: Mark remained the same Impaired: Mark remained the same Impaired: Mark remained the same Impaired: Mark dropped No score available Satisfactory: Mark remained the same No score available No score available No score available
Figleaves 27   Impaired: Mark dropped Compromised: Mark rose Compromised: Mark remained the same Impaired: Mark dropped No score available Satisfactory: Mark remained the same No score available No score available No score available
Jessops 27   Compromised: Mark rose Impaired: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark rose No score available Satisfactory: Mark dropped No score available No score available No score available
Focus 29   Impaired: Mark rose Compromised: Mark remained the same Compromised: Mark rose Satisfactory: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available Impaired: Mark remained the same
Net a Porter 30   Impaired: Mark dropped Compromised: Mark dropped Compromised: Mark remained the same Satisfactory: Mark rose No score available Satisfactory: Mark rose No score available No score available No score available
Ebuyer 31   Compromised: Mark remained the same Compromised: Mark rose Satisfactory: Mark remained the same Satisfactory: Mark rose No score available Satisfactory: Mark rose No score available No score available No score available
Habitat 32   Compromised: Mark remained the same Impaired: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark rose No score available Impaired: Mark remained the same No score available No score available No score available
House of Fraser 33   Compromised: Mark dropped Compromised: Mark remained the same Compromised: Mark dropped Satisfactory: Mark rose No score available Satisfactory: Mark remained the same No score available No score available No score available
JJB Sports 34   Impaired: Mark remained the same Compromised: Mark dropped Compromised: Mark remained the same Impaired: Mark dropped No score available Impaired: Mark rose No score available No score available No score available
Harvey Nichols 35   Compromised: Mark remained the same Impaired: Mark rose Impaired: Mark rose Satisfactory: Mark remained the same No score available Satisfactory: Mark rose No score available No score available Satisfactory: Mark rose
Holland & Barrett 36   Impaired: Mark rose Impaired: Mark remained the same Compromised: Mark dropped Compromised: Mark dropped No score available Satisfactory: Mark rose No score available No score available No score available
QVCUK.com 37   Compromised: Mark remained the same Impaired: Mark rose Satisfactory: Mark remained the same Impaired: Mark rose No score available Satisfactory: Mark rose No score available No score available No score available
Borders 37   Compromised: Mark rose Impaired: Mark rose Satisfactory: Mark remained the same Compromised: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available No score available
Vodafone 39   Impaired: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark rose No score available Satisfactory: Mark dropped No score available No score available No score available
Disney 40   Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same Impaired: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available No score available
Lakeland 41   Compromised: Mark remained the same Impaired: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available No score available
SCS 42   Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same No score available Impaired: Mark remained the same No score available No score available Impaired: Mark remained the same
Waitrose 43   Compromised: Mark dropped Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available No score available
Woolworths 44   Compromised: Mark rose Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark dropped No score available Satisfactory: Mark remained the same No score available No score available No score available
Hamleys 45   Compromised: Mark remained the same Impaired: Mark remained the same Impaired: Mark rose Impaired: Mark dropped No score available Satisfactory: Mark remained the same No score available No score available No score available
Littlewoods 46   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark rose No score available Satisfactory: Mark rose No score available No score available No score available
Waterstones 47   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark dropped Satisfactory: Mark dropped No score available Satisfactory: Mark remained the same No score available No score available No score available
Majestic Wine 48   Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark rose Impaired: Mark rose No score available Satisfactory: Mark remained the same No score available No score available No score available
Asda 49   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark rose No score available Compromised: Mark remained the same No score available No score available No score available
Furniture Village 50   Compromised: Mark dropped Compromised: Mark remained the same Impaired: Mark remained the same Compromised: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available No score available
Homebase 51   Compromised: Mark remained the same Impaired: Mark remained the same Compromised: Mark dropped Satisfactory: Mark remained the same No score available Impaired: Mark rose No score available No score available No score available
Co-Op 52   Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark rose No score available Impaired: Mark rose No score available No score available Impaired: Mark remained the same
Harrods 53   Compromised: Mark remained the same Compromised: Mark rose Compromised: Mark remained the same Satisfactory: Mark rose No score available Compromised: Mark dropped No score available No score available No score available
Debenhams 54   Compromised: Mark dropped Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark rose No score available Impaired: Mark dropped No score available No score available No score available
Wickes 55   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark rose Satisfactory: Mark rose No score available Satisfactory: Mark remained the same No score available No score available Impaired
Land of Leather 56   Compromised: Mark dropped Compromised: Mark dropped Impaired: Mark rose Satisfactory: Mark dropped No score available Satisfactory: Mark dropped No score available No score available Satisfactory: Mark rose
Ikea 57   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark rose Satisfactory: Mark remained the same No score available Impaired: Mark remained the same No score available No score available No score available
La Senza 58   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same No score available Impaired: Mark dropped No score available No score available No score available
Play.com 59   Compromised: Mark dropped Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark dropped No score available No score available No score available
Jones 60   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same No score available Impaired: Mark remained the same No score available No score available No score available
Goldsmiths 60   Impaired: Mark rose Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark rose No score available Satisfactory: Mark remained the same No score available No score available No score available
Halfords 62   Compromised: Mark dropped Compromised: Mark rose Compromised: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark dropped No score available No score available No score available
Anne Summers 63   Compromised: Mark remained the same Compromised: Mark dropped Compromised: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark rose No score available No score available No score available
Carphone Warehouse 64   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available No score available
Game 65   Compromised: Mark rose Compromised: Mark remained the same Compromised: Mark dropped Satisfactory: Mark rose No score available Satisfactory: Mark rose No score available No score available No score available
Sainsbury 66   Compromised: Mark remained the same Impaired: Mark remained the same Compromised: Mark remained the same Compromised: Mark dropped No score available Impaired: Mark remained the same No score available No score available No score available
asos.com 67   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available No score available
Robert Dyas 68   Compromised: Mark remained the same Impaired: Mark dropped Compromised: Mark dropped Impaired: Mark dropped No score available Compromised: Mark rose No score available No score available No score available
Dell EMEA 69   Compromised: Mark dropped Compromised: Mark dropped Compromised: Mark remained the same Impaired: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available Satisfactory
Blacks 70   Compromised: Mark remained the same Compromised: Mark dropped Compromised: Mark remained the same Impaired: Mark rose No score available Satisfactory: Mark remained the same No score available No score available No score available
Rosebys 71   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark rose Satisfactory: Mark remained the same No score available Impaired: Mark remained the same No score available No score available No score available
Ted Baker 72   Compromised: Mark remained the same Compromised: Mark dropped Compromised: Mark remained the same Satisfactory: Mark rose No score available Satisfactory: Mark remained the same No score available No score available No score available
Superdrug 73   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark rose No score available Satisfactory: Mark dropped No score available No score available No score available
Marks & Spencer 74   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark rose No score available Satisfactory: Mark remained the same No score available No score available No score available
Thorntons 75   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available No score available
Early Learning Centre 76   Compromised: Mark remained the same Compromised: Mark rose Compromised: Mark remained the same Impaired: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available No score available
Boots 77   Compromised: Mark remained the same Impaired: Mark remained the same Compromised: Mark remained the same Impaired: Mark dropped No score available Compromised: Mark dropped No score available No score available No score available
E Bay 78   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark dropped Satisfactory: Mark remained the same No score available Compromised: Mark remained the same No score available No score available No score available
Oddbins 79   Compromised: Mark remained the same Impaired: Mark remained the same Impaired: Mark dropped Compromised: Mark remained the same No score available Compromised: Mark remained the same No score available No score available No score available
W H Smith 80   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark rose No score available Satisfactory: Mark remained the same No score available No score available No score available
Mothercare 81   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark rose No score available Satisfactory: Mark remained the same No score available No score available No score available
Laura Ashley 82   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available Impaired: Mark remained the same
Bargain Booze 83   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark dropped No score available Satisfactory: Mark remained the same No score available No score available No score available
Maplin Electronics 84   Compromised: Mark remained the same Compromised: Mark dropped Compromised: Mark remained the same Satisfactory: Mark rose No score available Impaired: Mark dropped No score available No score available Impaired: Mark remained the same
Virgin Retail 85   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available No score available
Direct Specs 86   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark rose No score available Satisfactory: Mark remained the same No score available No score available No score available
Freemans 87   Compromised: Mark remained the same Compromised: Mark rose Compromised: Mark remained the same Impaired: Mark remained the same No score available Impaired: Mark remained the same No score available No score available No score available
Staples 88   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark rose Impaired: Mark rose No score available Compromised: Mark remained the same No score available No score available No score available
B&Q 89   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark dropped No score available Satisfactory: Mark dropped No score available No score available No score available
Currys 90   Compromised: Mark remained the same Compromised: Mark dropped Compromised: Mark rose Impaired: Mark rose No score available Impaired: Mark remained the same No score available No score available Impaired: Mark remained the same
Phones 4u 91   Compromised: Mark dropped Compromised: Mark rose Compromised: Mark rose Compromised: Mark rose No score available Satisfactory: Mark remained the same No score available No score available No score available
Orange 92   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark rose No score available Impaired: Mark remained the same No score available No score available No score available
HMV 93   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark rose No score available Satisfactory: Mark remained the same No score available No score available No score available
Amazon UK 94   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark dropped No score available Satisfactory: Mark dropped No score available No score available No score available
Endless.com 95   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark remained the same No score available Impaired: Mark remained the same No score available No score available No score available
P C World 96   Compromised: Mark remained the same Compromised: Mark dropped Compromised: Mark remained the same Compromised: Mark rose No score available Impaired: Mark remained the same No score available No score available No score available
Republic 97   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark dropped No score available Satisfactory: Mark dropped No score available No score available No score available
M&Co at Mackays (Scotland) 97   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same No score available Compromised: Mark rose No score available No score available No score available
Dixons 99   Compromised: Mark dropped Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same No score available Impaired: Mark remained the same No score available No score available No score available

Changes in rank are compared to September 2008 (Retail). Since then, 1 site could not be included in the rankings (same since last).

Surveys

Qtr 2 2013

Police Forces

First
Cleveland Police
Last
South Wales Police
Up 23
South Yorkshire Police
Down 38
Leicestershire Constabulary

Qtr 2 2013

Universities

First
University Campus Suffolk (UCS)
Last
Norwich City College of Further and Higher Education (an Associate College of UEA)
Up 168
South Nottingham College
Down 162
The University of Salford