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UK Retail Banks September 2008

Organisation Rank Function Accessibility Code quality Performance Email Metadata Analytics Spelling PDFs
Julian Hodge Bank Group 1   Satisfactory: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available Impaired: Mark remained the same
Intelligent Finance 2   Satisfactory: Mark rose Satisfactory: Mark rose Satisfactory: Mark remained the same Satisfactory: Mark rose No score available Satisfactory: Mark remained the same No score available No score available Impaired
Bradford & Bingley 3   Satisfactory: Mark rose Satisfactory: Mark dropped Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available Satisfactory: Mark dropped
askBM 4   Satisfactory: Mark dropped Satisfactory: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available No score available
Cheshire Building Society 5   Satisfactory: Mark rose Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark rose No score available Satisfactory: Mark dropped No score available No score available Satisfactory: Mark remained the same
Alliance & Leicester 6   Satisfactory: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark rose Satisfactory: Mark remained the same No score available Impaired: Mark dropped No score available No score available No score available
Stroud & Swindon Building Society 7   Satisfactory: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available No score available
first direct 8   Impaired: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available No score available
Ecology Building Society 9   Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available Impaired: Mark remained the same
Leeds Building Society 10   Satisfactory: Mark rose Impaired: Mark remained the same Satisfactory: Mark remained the same Impaired: Mark dropped No score available Impaired: Mark remained the same No score available No score available Impaired: Mark remained the same
Bank of Ireland Northern Ireland 11   Impaired: Mark dropped Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark dropped No score available No score available Impaired: Mark remained the same
Cater Allen Private Bank 12   Satisfactory: Mark rose Compromised: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available Impaired: Mark remained the same No score available No score available Satisfactory
Scarborough Building Society 13   Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark dropped No score available Satisfactory: Mark dropped No score available No score available Impaired: Mark remained the same
Britannia Building Society 14   Satisfactory: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same Impaired: Mark dropped No score available Satisfactory: Mark dropped No score available No score available No score available
Tesco Personal Finance 15   Compromised: Mark rose Satisfactory: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available No score available
NatWest 16   Impaired: Mark rose Impaired: Mark remained the same Impaired: Mark dropped Satisfactory: Mark remained the same No score available Satisfactory: Mark rose No score available No score available Impaired
Clydesdale Bank 17   Impaired: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available Impaired: Mark dropped No score available No score available Impaired
Halifax Online 17   Impaired: Mark rose Compromised: Mark remained the same Impaired: Mark rose Satisfactory: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available Impaired
Royal Bank of Scotland 19   Impaired: Mark remained the same Impaired: Mark remained the same Impaired: Mark rose Satisfactory: Mark remained the same No score available Satisfactory: Mark dropped No score available No score available No score available
Yorkshire Bank 20   Impaired: Mark dropped Impaired: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available Impaired
The AA 21   Compromised: Mark rose Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark dropped No score available No score available Satisfactory: Mark remained the same
British Bankers' Association 22   Compromised: Mark dropped Impaired: Mark remained the same Impaired: Mark dropped Satisfactory: Mark dropped No score available Satisfactory: Mark dropped No score available No score available Impaired: Mark remained the same
Bank Of Cyprus 23   Impaired: Mark remained the same Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available Impaired: Mark remained the same
Alliance & Leicester Commercial Bank 24   Impaired: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same Impaired: Mark remained the same No score available Satisfactory: Mark dropped No score available No score available No score available
Bank Of Scotland 25   Compromised: Mark dropped Impaired: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark dropped No score available No score available No score available
HFC Bank 26   Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available No score available
northern rock 27   Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark rose No score available Satisfactory: Mark dropped No score available No score available Impaired: Mark remained the same
ING Direct 28   Compromised: Mark dropped Compromised: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available Impaired: Mark remained the same
Prudential UK 29   Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark dropped No score available No score available Impaired: Mark remained the same
Furness Building Society 30   Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark dropped No score available No score available Impaired: Mark remained the same
Sainsbury's Bank 31   Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark dropped Satisfactory: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available No score available
Laiki Group 32   Compromised: Mark remained the same Impaired: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark dropped No score available No score available No score available
Lloyds TSB 33   Impaired: Mark remained the same Impaired: Mark rose Compromised: Mark remained the same Satisfactory: Mark rose No score available Impaired: Mark dropped No score available No score available No score available
Financial Services Authority 34   Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark rose Satisfactory: Mark remained the same No score available Compromised: Mark dropped No score available No score available Satisfactory: Mark remained the same
Citibank UK 35   Compromised: Mark remained the same Compromised: Mark rose Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available Compromised: Mark remained the same No score available No score available Impaired: Mark rose
Bank of Ireland 36   Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available Impaired: Mark remained the same No score available No score available Impaired: Mark remained the same
Direct Line 37   Compromised: Mark rose Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available No score available
Smile 38   Impaired: Mark remained the same Compromised: Mark remained the same Compromised: Mark dropped Satisfactory: Mark remained the same No score available Impaired: Mark dropped No score available No score available Impaired: Mark dropped
Derbyshire Building Society 39   Satisfactory: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available Impaired: Mark remained the same
Barclays 40   Compromised: Mark dropped Impaired: Mark dropped Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available No score available
Norwich and Peterborough Building Society 41   Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available Impaired: Mark remained the same
Marks & Spencer Money 42   Impaired: Mark rose Impaired: Mark remained the same Compromised: Mark remained the same Impaired: Mark rose No score available Satisfactory: Mark remained the same No score available No score available No score available
Skipton Building Society 43   Compromised: Mark dropped Impaired: Mark remained the same Impaired: Mark remained the same Compromised: Mark dropped No score available Impaired: Mark remained the same No score available No score available Satisfactory: Mark rose
Islamic Bank of Britain 44   Impaired: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available Impaired: Mark dropped
cahoot 45   Compromised: Mark rose Impaired: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark dropped No score available No score available No score available
Ulster Bank 45   Compromised: Mark remained the same Impaired: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark rose No score available Satisfactory: Mark dropped No score available No score available Impaired: Mark remained the same
Newcastle Building Society 47   Compromised: Mark dropped Impaired: Mark rose Satisfactory: Mark dropped Satisfactory: Mark remained the same No score available Satisfactory: Mark rose No score available No score available Impaired: Mark rose
Co-operative Bank 48   Impaired: Mark rose Compromised: Mark remained the same Satisfactory: Mark remained the same Compromised: Mark dropped No score available Impaired: Mark remained the same No score available No score available No score available
Egg 49   Impaired: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark dropped No score available Impaired: Mark remained the same No score available No score available No score available
First Trust Bank 49   Compromised: Mark rose Compromised: Mark dropped Compromised: Mark rose Satisfactory: Mark rose No score available Compromised: Mark remained the same No score available No score available No score available
Triodos 51   Impaired: Mark remained the same Impaired: Mark remained the same Impaired: Mark remained the same Compromised: Mark rose No score available Impaired: Mark remained the same No score available No score available No score available
The Melton Mowbray Building Society 52   Compromised: Mark remained the same Impaired: Mark rose Satisfactory: Mark remained the same Compromised: Mark dropped No score available Satisfactory: Mark remained the same No score available No score available Impaired: Mark rose
Portman Building Society 53   Compromised: Mark dropped Impaired: Mark dropped Impaired: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available Satisfactory: Mark rose
Nationwide Building Society 53   Compromised: Mark remained the same Impaired: Mark remained the same Impaired: Mark dropped Satisfactory: Mark rose No score available Satisfactory: Mark remained the same No score available No score available Satisfactory: Mark rose
Leek United Building Society 55   Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark dropped No score available No score available Impaired: Mark remained the same
Nottingham Building Society 56   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark dropped No score available No score available Impaired: Mark remained the same
HSBC Bank plc 57   Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark dropped No score available No score available No score available
Standard Life 58   Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same No score available Compromised: Mark remained the same No score available No score available Impaired: Mark dropped
Bank of England 59   Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark dropped No score available No score available Impaired: Mark dropped
Dunfermline Building Society 60   Impaired: Mark remained the same Impaired: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same No score available Compromised: Mark dropped No score available No score available Impaired: Mark remained the same
Coutts Private banking 61   Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark rose Impaired: Mark remained the same No score available Impaired: Mark dropped No score available No score available Satisfactory: Mark rose
Northern Bank 62   Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark rose No score available Satisfactory: Mark dropped No score available No score available No score available
The Loughborough Building Society 63   Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same No score available Compromised: Mark remained the same No score available No score available Impaired: Mark remained the same
Secure Trust Bank 64   Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same No score available Impaired: Mark remained the same No score available No score available Impaired: Mark remained the same
Principality Building Society 65   Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same Compromised: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available Impaired: Mark remained the same
Arbuthnot Banking Group 66   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same No score available Impaired: Mark dropped No score available No score available Impaired: Mark dropped
AIB - Ireland 67   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark dropped No score available Compromised: Mark remained the same No score available No score available No score available
Coventry Building Society 68   Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark remained the same Compromised: Mark dropped No score available Satisfactory: Mark remained the same No score available No score available Impaired: Mark remained the same
Liverpool Victoria 69   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available No score available
Unity Trust Bank 70   Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same Compromised: Mark dropped No score available Impaired: Mark remained the same No score available No score available No score available
Investec Bank 71   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark dropped No score available Compromised: Mark dropped No score available No score available No score available

Changes in rank are compared to August 2008 (UK Retail Banks). Since then, 1 site could not be included in the rankings (same since last).