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Sitemorse is the independent monitor of quality assurance

Retail September 2008

Organisation Rank Function Accessibility Code quality Performance Email Metadata Analytics Spelling PDFs
Matalan 1   Satisfactory: Mark rose Compromised: Mark dropped Impaired: Mark rose Satisfactory: Mark remained the same No score available Satisfactory: Mark rose No score available No score available No score available
Next 2   Satisfactory: Mark rose Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark dropped No score available Satisfactory: Mark remained the same No score available No score available No score available
Morrisons 3   Impaired: Mark dropped Compromised: Mark dropped Impaired: Mark remained the same Satisfactory: Mark remained the same No score available Impaired: Mark remained the same No score available No score available Impaired: Mark remained the same
Vision Express 4   Compromised: Mark dropped Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark rose No score available Satisfactory: Mark dropped No score available No score available No score available
Fenwick 5   Impaired: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available Impaired: Mark remained the same No score available No score available Satisfactory: Mark remained the same
Toys R Us 6   Impaired: Mark remained the same Impaired: Mark rose Compromised: Mark rose Satisfactory: Mark rose No score available Satisfactory: Mark dropped No score available No score available No score available
Thresher 7   Impaired: Mark remained the same Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same No score available Impaired: Mark remained the same No score available No score available Satisfactory: Mark remained the same
BHS 8   Impaired: Mark remained the same Compromised: Mark dropped Impaired: Mark remained the same Impaired: Mark rose No score available Satisfactory: Mark remained the same No score available No score available No score available
H Samuel 9   Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark dropped No score available No score available No score available
Comet UK 10   Impaired: Mark remained the same Compromised: Mark remained the same Compromised: Mark rose Satisfactory: Mark remained the same No score available Satisfactory: Mark rose No score available No score available No score available
N Brown Group plc 11   Impaired: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available Compromised: Mark dropped No score available No score available Impaired: Mark remained the same
Figleaves 12   Satisfactory: Mark rose Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark rose No score available Satisfactory: Mark remained the same No score available No score available No score available
Firebox 13   Impaired: Mark dropped Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark dropped No score available No score available Impaired
Land of Leather 14   Impaired: Mark dropped Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available Satisfactory: Mark remained the same
Clinton Cards 15   Compromised: Mark rose Impaired: Mark remained the same Satisfactory: Mark remained the same Impaired: Mark dropped No score available Satisfactory: Mark dropped No score available No score available No score available
T-Mobile 16   Compromised: Mark remained the same Impaired: Mark rose Impaired: Mark dropped Satisfactory: Mark rose No score available Satisfactory: Mark dropped No score available No score available No score available
Top Shop 17   Impaired: Mark dropped Impaired: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark dropped No score available Satisfactory: Mark remained the same No score available No score available No score available
D & A (glasses) 18   Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available No score available
Adams 19   Compromised: Mark dropped Satisfactory: Mark rose Satisfactory: Mark remained the same Impaired: Mark rose No score available Impaired: Mark dropped No score available No score available No score available
Net a Porter 20   Satisfactory: Mark dropped Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark dropped No score available Compromised: Mark dropped No score available No score available No score available
Furniture Village 21   Impaired: Mark rose Compromised: Mark rose Impaired: Mark rose Compromised: Mark remained the same No score available Satisfactory: Mark dropped No score available No score available No score available
Packard Bell UK 22   Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same No score available Impaired: Mark dropped No score available No score available Satisfactory: Mark dropped
Argos 23   Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark rose Satisfactory: Mark dropped No score available Satisfactory: Mark remained the same No score available No score available No score available
Specsavers 24   Compromised: Mark rose Impaired: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark dropped No score available Satisfactory: Mark rose No score available No score available No score available
JJB Sports 25   Impaired: Mark remained the same Compromised: Mark dropped Compromised: Mark remained the same Impaired: Mark remained the same No score available Impaired: Mark remained the same No score available No score available No score available
House of Fraser 26   Impaired: Mark rose Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark dropped No score available Satisfactory: Mark dropped No score available No score available No score available
Apple iTunes 27   Compromised: Mark remained the same Impaired: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same No score available Impaired: Mark dropped No score available No score available No score available
Tesco Direct 28   Impaired: Mark dropped Impaired: Mark remained the same Impaired: Mark remained the same Compromised: Mark dropped No score available Impaired: Mark dropped No score available No score available No score available
Holland & Barrett 29   Impaired: Mark dropped Impaired: Mark remained the same Compromised: Mark remained the same Compromised: Mark dropped No score available Satisfactory: Mark dropped No score available No score available Impaired
J D Sports 30   Compromised: Mark dropped Compromised: Mark remained the same Compromised: Mark rose Satisfactory: Mark remained the same No score available Satisfactory: Mark dropped No score available No score available No score available
Robert Dyas 31   Compromised: Mark remained the same Impaired: Mark rose Impaired: Mark remained the same Satisfactory: Mark rose No score available Compromised: Mark dropped No score available No score available No score available
Waterstones 32   Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark rose Satisfactory: Mark rose No score available Satisfactory: Mark remained the same No score available No score available No score available
John Lewis Stores 33   Compromised: Mark dropped Compromised: Mark rose Compromised: Mark remained the same Satisfactory: Mark rose No score available Impaired: Mark dropped No score available No score available No score available
DFS 34   Compromised: Mark dropped Impaired: Mark remained the same Impaired: Mark dropped Impaired: Mark remained the same No score available Satisfactory: Mark dropped No score available No score available No score available
Habitat 35   Compromised: Mark remained the same Impaired: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark dropped No score available Impaired: Mark remained the same No score available No score available No score available
Hamleys 36   Compromised: Mark remained the same Impaired: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark dropped No score available No score available No score available
O2 37   Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark dropped No score available No score available Impaired: Mark remained the same
Waitrose 38   Compromised: Mark remained the same Compromised: Mark dropped Compromised: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark dropped No score available No score available Impaired: Mark remained the same
Dell EMEA 39   Impaired: Mark rose Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark dropped No score available Satisfactory: Mark dropped No score available No score available No score available
Disney 39   Compromised: Mark remained the same Compromised: Mark rose Satisfactory: Mark remained the same Impaired: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available No score available
Debenhams 41   Compromised: Mark dropped Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark dropped No score available Satisfactory: Mark remained the same No score available No score available No score available
Lakeland 42   Compromised: Mark remained the same Impaired: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available No score available
Vodafone 42   Impaired: Mark rose Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark dropped No score available Satisfactory: Mark remained the same No score available No score available No score available
SCS 44   Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same No score available Impaired: Mark dropped No score available No score available Impaired: Mark remained the same
Woolworths 44   Compromised: Mark rose Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark dropped No score available No score available No score available
Play.com 46   Impaired: Mark rose Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available No score available
Ebuyer 47   Compromised: Mark remained the same Compromised: Mark dropped Satisfactory: Mark remained the same Satisfactory: Mark dropped No score available Compromised: Mark dropped No score available No score available No score available
Homebase 48   Compromised: Mark remained the same Impaired: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark rose No score available Compromised: Mark dropped No score available No score available No score available
QVCUK.com 49   Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same Impaired: Mark dropped No score available Impaired: Mark dropped No score available No score available No score available
Jessops 49   Compromised: Mark remained the same Impaired: Mark dropped Compromised: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark dropped No score available No score available No score available
La Senza 51   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark rose No score available Satisfactory: Mark dropped No score available No score available No score available
Littlewoods 52   Compromised: Mark remained the same Compromised: Mark rose Compromised: Mark remained the same Satisfactory: Mark remained the same No score available Impaired: Mark remained the same No score available No score available Satisfactory: Mark remained the same
Halfords 53   Compromised: Mark rose Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark dropped No score available No score available No score available
Harvey Nichols 54   Compromised: Mark remained the same Compromised: Mark dropped Compromised: Mark dropped Satisfactory: Mark remained the same No score available Impaired: Mark dropped No score available No score available Satisfactory: Mark remained the same
Anne Summers 54   Compromised: Mark remained the same Compromised: Mark rose Compromised: Mark remained the same Satisfactory: Mark remained the same No score available Impaired: Mark rose No score available No score available No score available
Jones 56   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark rose No score available Impaired: Mark dropped No score available No score available No score available
Sainsbury 57   Compromised: Mark dropped Impaired: Mark remained the same Compromised: Mark dropped Compromised: Mark remained the same No score available Impaired: Mark dropped No score available No score available Satisfactory: Mark rose
Asda 58   Compromised: Mark remained the same Compromised: Mark rose Compromised: Mark remained the same Satisfactory: Mark rose No score available Compromised: Mark remained the same No score available No score available No score available
Ikea 59   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same No score available Impaired: Mark remained the same No score available No score available No score available
Focus 60   Compromised: Mark dropped Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark rose No score available Satisfactory: Mark dropped No score available No score available Impaired
Borders 61   Compromised: Mark dropped Impaired: Mark dropped Satisfactory: Mark remained the same Compromised: Mark remained the same No score available Satisfactory: Mark dropped No score available No score available Impaired
Carphone Warehouse 62   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available No score available
Wickes 63   Compromised: Mark remained the same Compromised: Mark rose Compromised: Mark remained the same Satisfactory: Mark rose No score available Satisfactory: Mark dropped No score available No score available No score available
Co-Op 64   Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark dropped Satisfactory: Mark dropped No score available Compromised: Mark dropped No score available No score available Impaired: Mark remained the same
Bargain Booze 65   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark dropped No score available Satisfactory: Mark dropped No score available No score available No score available
Majestic Wine 66   Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark dropped Compromised: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available No score available
asos.com 67   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark dropped Satisfactory: Mark remained the same No score available Satisfactory: Mark dropped No score available No score available No score available
Ted Baker 68   Compromised: Mark remained the same Impaired: Mark rose Compromised: Mark dropped Impaired: Mark dropped No score available Satisfactory: Mark dropped No score available No score available No score available
Oddbins 69   Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark rose Compromised: Mark remained the same No score available Compromised: Mark dropped No score available No score available No score available
Blacks 70   Compromised: Mark remained the same Impaired: Mark rose Compromised: Mark remained the same Compromised: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available No score available
Game 71   Compromised: Mark dropped Compromised: Mark dropped Compromised: Mark remained the same Satisfactory: Mark dropped No score available Satisfactory: Mark dropped No score available No score available No score available
Boots 72   Compromised Impaired Compromised Satisfactory No score available Impaired No score available No score available No score available
B&Q 73   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark rose No score available Satisfactory: Mark rose No score available No score available No score available
E Bay 74   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same No score available Compromised: Mark dropped No score available No score available No score available
Superdrug 75   Compromised: Mark rose Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available No score available
Thorntons 76   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark rose No score available Satisfactory: Mark dropped No score available No score available No score available
Marks & Spencer 77   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark remained the same No score available Satisfactory: Mark dropped No score available No score available No score available
Laura Ashley 77   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark rose No score available Satisfactory: Mark dropped No score available No score available Impaired: Mark remained the same
Rosebys 79   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same No score available Impaired: Mark remained the same No score available No score available No score available
Virgin Retail 80   Compromised: Mark dropped Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark dropped No score available Satisfactory: Mark remained the same No score available No score available No score available
Mothercare 80   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark remained the same No score available Satisfactory: Mark dropped No score available No score available No score available
Early Learning Centre 80   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark remained the same No score available Satisfactory: Mark dropped No score available No score available No score available
Freemans 83   Compromised: Mark dropped Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark remained the same No score available Impaired: Mark remained the same No score available No score available No score available
Amazon UK 84   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark rose No score available Satisfactory: Mark remained the same No score available No score available No score available
Harrods 85   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark dropped Compromised: Mark dropped No score available Impaired: Mark remained the same No score available No score available No score available
Phones 4u 86   Compromised: Mark rose Compromised: Mark rose Compromised: Mark remained the same Compromised: Mark dropped No score available Satisfactory: Mark remained the same No score available No score available No score available
Maplin Electronics 86   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same No score available Satisfactory: Mark dropped No score available No score available Impaired: Mark remained the same
Orange 88   Compromised: Mark remained the same Compromised: Mark dropped Compromised: Mark remained the same Impaired: Mark dropped No score available Impaired: Mark remained the same No score available No score available No score available
Currys 89   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark dropped No score available Impaired: Mark dropped No score available No score available Impaired
Republic 90   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same No score available Satisfactory: Mark remained the same No score available No score available No score available
Direct Specs 91   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark dropped No score available Satisfactory: Mark remained the same No score available No score available No score available
Endless.com 92   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark dropped No score available Impaired: Mark remained the same No score available No score available No score available
HMV 92   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark dropped No score available Satisfactory: Mark dropped No score available No score available No score available
W H Smith 94   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark dropped No score available Satisfactory: Mark remained the same No score available No score available No score available
P C World 95   Compromised: Mark remained the same Compromised: Mark rose Compromised: Mark remained the same Compromised: Mark dropped No score available Impaired: Mark remained the same No score available No score available No score available
Dixons 96   Compromised: Mark dropped Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark dropped No score available Impaired: Mark dropped No score available No score available No score available
Staples 97   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark dropped No score available Compromised: Mark remained the same No score available No score available No score available
M&Co at Mackays (Scotland) 98   Compromised Compromised Compromised Compromised No score available Compromised No score available No score available No score available
Goldsmiths 99   Compromised: Mark dropped Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same No score available Satisfactory: Mark dropped No score available No score available No score available

Changes in rank are compared to August 2008 (Retail). Since then, 2 sites entered the survey and 1 site could not be included in the rankings (2 fewer since last time).