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UK Retail Banks May 2008

Organisation Rank Function Accessibility Code quality Performance Email Metadata Analytics Spelling PDFs
Julian Hodge Bank Group 1   Satisfactory: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
Bradford & Bingley 1   Satisfactory: Mark remained the same Satisfactory: Mark rose Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
askBM 3   Satisfactory: Mark rose Satisfactory: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available No score available
Intelligent Finance 4   Satisfactory: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same Impaired: Mark remained the same No score available No score available No score available No score available No score available
Leeds Building Society 5   Satisfactory: Mark remained the same Impaired: Mark rose Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available No score available
British Bankers' Association 6   Satisfactory: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
first direct 7   Impaired: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available No score available
Britannia Building Society 8   Satisfactory: Mark remained the same Impaired: Mark rose Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available No score available
Cheshire Building Society 9   Impaired: Mark dropped Satisfactory: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark rose No score available No score available No score available No score available Impaired: Mark remained the same
Scarborough Building Society 10   Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
Ecology Building Society 11   Compromised: Mark dropped Satisfactory: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
Stroud & Swindon Building Society 12   Satisfactory: Mark remained the same Impaired: Mark dropped Satisfactory: Mark remained the same Impaired: Mark dropped No score available No score available No score available No score available Impaired: Mark remained the same
Cater Allen Private Bank 13   Satisfactory: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available No score available
Alliance & Leicester 14   Satisfactory: Mark rose Impaired: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
Royal Bank of Scotland 15   Satisfactory: Mark rose Impaired: Mark dropped Compromised: Mark remained the same Satisfactory: Mark rose No score available No score available No score available No score available No score available
Tesco Personal Finance 16   Compromised: Mark dropped Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available No score available
The AA 17   Impaired: Mark dropped Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available No score available
Citibank UK 18   Impaired: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
Co-operative Bank 19   Impaired: Mark dropped Compromised: Mark remained the same Satisfactory: Mark rose Satisfactory: Mark rose No score available No score available No score available No score available No score available
Clydesdale Bank 20   Impaired: Mark dropped Compromised: Mark dropped Satisfactory: Mark dropped Satisfactory: Mark remained the same No score available No score available No score available No score available No score available
ING Direct 21   Compromised: Mark dropped Impaired: Mark rose Satisfactory: Mark dropped Satisfactory: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
Prudential UK 22   Compromised: Mark remained the same Compromised: Mark dropped Impaired: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
The Melton Mowbray Building Society 23   Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
Smile 24   Impaired: Mark dropped Impaired: Mark rose Compromised: Mark rose Satisfactory: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
Newcastle Building Society 25   Compromised: Mark dropped Compromised: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
HFC Bank 26   Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available No score available
Financial Services Authority 27   Compromised: Mark rose Impaired: Mark dropped Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available Satisfactory: Mark rose
Halifax Online 28   Compromised: Mark dropped Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available No score available
Furness Building Society 29   Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
NatWest 30   Compromised: Mark dropped Impaired: Mark remained the same Compromised: Mark dropped Satisfactory: Mark dropped No score available No score available No score available No score available No score available
Bank Of Cyprus 30   Impaired: Mark rose Compromised: Mark remained the same Impaired: Mark remained the same Impaired: Mark dropped No score available No score available No score available No score available Impaired: Mark remained the same
Derbyshire Building Society 32   Satisfactory: Mark rose Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark dropped No score available No score available No score available No score available Impaired: Mark remained the same
Sainsbury's Bank 33   Compromised: Mark dropped Compromised: Mark remained the same Satisfactory: Mark rose Satisfactory: Mark remained the same No score available No score available No score available No score available No score available
Bank Of Scotland 34   Impaired: Mark remained the same Compromised: Mark remained the same Impaired: Mark remained the same Impaired: Mark dropped No score available No score available No score available No score available No score available
Bank of Ireland 35   Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
Barclays 36   Compromised: Mark dropped Impaired: Mark remained the same Satisfactory: Mark dropped Satisfactory: Mark remained the same No score available No score available No score available No score available Impaired
Laiki Group 37   Compromised: Mark remained the same Impaired: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark dropped No score available No score available No score available No score available No score available
Yorkshire Bank 38   Impaired: Mark dropped Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
Egg 39   Impaired: Mark dropped Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark dropped No score available No score available No score available No score available No score available
Portman Building Society 40   Compromised: Mark rose Impaired: Mark remained the same Impaired: Mark dropped Satisfactory: Mark remained the same No score available No score available No score available No score available No score available
Norwich and Peterborough Building Society 41   Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
Direct Line 42   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available No score available
Alliance & Leicester Commercial Bank 43   Compromised: Mark dropped Impaired: Mark rose Satisfactory: Mark remained the same Impaired: Mark remained the same No score available No score available No score available No score available No score available
northern rock 44   Compromised: Mark dropped Impaired: Mark remained the same Impaired: Mark dropped Satisfactory: Mark dropped No score available No score available No score available No score available Impaired: Mark remained the same
Nationwide Building Society 45   Compromised: Mark dropped Impaired: Mark remained the same Impaired: Mark rose Satisfactory: Mark remained the same No score available No score available No score available No score available Impaired: Mark dropped
First Trust Bank 46   Compromised: Mark rose Impaired: Mark rose Impaired: Mark rose Compromised: Mark rose No score available No score available No score available No score available No score available
Islamic Bank of Britain 47   Compromised: Mark dropped Compromised: Mark remained the same Compromised: Mark dropped Satisfactory: Mark remained the same No score available No score available No score available No score available No score available
Leek United Building Society 48   Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
Nottingham Building Society 49   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
Bank of Ireland Northern Ireland 50   Compromised: Mark remained the same Impaired: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark dropped No score available No score available No score available No score available Impaired: Mark remained the same
Principality Building Society 51   Compromised: Mark rose Impaired: Mark remained the same Satisfactory: Mark rose Compromised: Mark remained the same No score available No score available No score available No score available Impaired
Ulster Bank 52   Compromised: Mark remained the same Impaired: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark dropped No score available No score available No score available No score available Impaired: Mark remained the same
Triodos 53   Compromised: Mark rose Impaired: Mark remained the same Impaired: Mark remained the same Compromised: Mark remained the same No score available No score available No score available No score available No score available
HSBC Bank plc 54   Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available No score available
cahoot 55   Compromised: Mark dropped Impaired: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available No score available
Lloyds TSB 56   Compromised: Mark dropped Impaired: Mark remained the same Compromised: Mark remained the same Compromised: Mark dropped No score available No score available No score available No score available Impaired: Mark remained the same
Standard Life 57   Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available Compromised: Mark remained the same
Bank of England 58   Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available Impaired
AIB - Ireland 59   Impaired: Mark rose Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark rose No score available No score available No score available No score available No score available
Unity Trust Bank 60   Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same Impaired: Mark dropped No score available No score available No score available No score available Impaired: Mark remained the same
Northern Bank 61   Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available No score available
Marks & Spencer Money 62   Impaired: Mark rose Impaired: Mark rose Compromised: Mark remained the same Compromised: Mark remained the same No score available No score available No score available No score available No score available
The Loughborough Building Society 63   Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
Skipton Building Society 64   Compromised: Mark dropped Impaired: Mark remained the same Impaired: Mark remained the same Impaired: Mark dropped No score available No score available No score available No score available Impaired: Mark remained the same
Secure Trust Bank 65   Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
Arbuthnot Banking Group 66   Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
Coutts Private banking 67   Compromised: Mark remained the same Impaired: Mark remained the same Impaired: Mark rose Impaired: Mark rose No score available No score available No score available No score available Impaired: Mark remained the same
Liverpool Victoria 68   Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark dropped Compromised: Mark remained the same No score available No score available No score available No score available No score available
Dunfermline Building Society 69   Compromised: Mark remained the same Impaired: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
Coventry Building Society 70   Compromised: Mark remained the same Compromised: Mark rose Impaired: Mark remained the same Compromised: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
Investec Bank 71   Compromised Compromised Compromised Compromised No score available No score available No score available No score available No score available

Changes in rank are compared to April 2008 (UK Retail Banks). Since then, 1 site entered the survey and 1 site could not be included in the rankings (1 fewer since last time).