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UK Retail Banks March 2008

Organisation Rank Function Accessibility Code quality Performance Email Metadata Analytics Spelling PDFs
Julian Hodge Bank Group 1   Satisfactory: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
askBM 2   Satisfactory: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available No score available
Bradford & Bingley 3   Satisfactory: Mark dropped Satisfactory: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
Cheshire Building Society 4   Satisfactory: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
Leeds Building Society 5   Satisfactory: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
Intelligent Finance 6   Satisfactory: Mark rose Satisfactory: Mark rose Satisfactory: Mark rose Satisfactory: Mark rose No score available No score available No score available No score available Impaired: Mark remained the same
British Bankers' Association 7   Satisfactory: Mark dropped Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark rose No score available No score available No score available No score available Impaired: Mark remained the same
Ecology Building Society 8   Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
Stroud & Swindon Building Society 9   Satisfactory: Mark dropped Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark rose No score available No score available No score available No score available Impaired: Mark remained the same
Britannia Building Society 10   Satisfactory: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available No score available
Barclays 11   Impaired: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
NatWest 12   Impaired: Mark rose Impaired: Mark remained the same Impaired: Mark rose Satisfactory: Mark remained the same No score available No score available No score available No score available No score available
first direct 13   Impaired: Mark dropped Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available No score available
Skipton Building Society 14   Impaired: Mark dropped Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark rose No score available No score available No score available No score available Impaired: Mark remained the same
Cater Allen Private Bank 15   Satisfactory: Mark dropped Compromised: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark rose No score available No score available No score available No score available No score available
Clydesdale Bank 16   Impaired: Mark dropped Compromised: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available No score available
The AA 17   Impaired: Mark dropped Impaired: Mark rose Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available No score available
Scarborough Building Society 18   Compromised: Mark dropped Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
Lloyds TSB 19   Satisfactory: Mark rose Impaired: Mark remained the same Compromised: Mark rose Impaired: Mark dropped No score available No score available No score available No score available No score available
Alliance & Leicester Commercial Bank 20   Impaired: Mark dropped Impaired: Mark remained the same Satisfactory: Mark dropped Impaired: Mark dropped No score available No score available No score available No score available No score available
Newcastle Building Society 21   Compromised: Mark dropped Compromised: Mark remained the same Satisfactory: Mark dropped Satisfactory: Mark remained the same No score available No score available No score available No score available No score available
Prudential UK 21   Compromised: Mark rose Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available Impaired: Mark dropped
ING Direct 21   Compromised: Mark rose Compromised: Mark rose Satisfactory: Mark rose Satisfactory: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
Alliance & Leicester 24   Impaired: Mark dropped Impaired: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
Halifax Online 25   Impaired: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
Yorkshire Bank 26   Impaired: Mark dropped Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
Laiki Group 27   Compromised: Mark rose Impaired: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available No score available
Portman Building Society 28   Compromised: Mark dropped Impaired: Mark remained the same Impaired: Mark dropped Satisfactory: Mark rose No score available No score available No score available No score available Impaired
The Melton Mowbray Building Society 28   Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
HFC Bank 30   Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available No score available
Financial Services Authority 30   Compromised: Mark remained the same Impaired: Mark rose Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available Satisfactory: Mark remained the same
Egg 32   Satisfactory: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available No score available
Bank Of Scotland 33   Compromised: Mark dropped Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available No score available
Tesco Personal Finance 34   Compromised: Mark remained the same Impaired: Mark rose Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available No score available
Bank Of Cyprus 35   Impaired: Mark rose Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
Smile 36   Impaired: Mark dropped Compromised: Mark dropped Compromised: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
Furness Building Society 37   Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
Citibank UK 38   Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
Nationwide Building Society 39   Compromised: Mark rose Impaired: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available Satisfactory: Mark rose
northern rock 40   Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark rose Satisfactory: Mark rose No score available No score available No score available No score available Impaired: Mark remained the same
Bank of Ireland 41   Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
cahoot 42   Compromised: Mark dropped Impaired: Mark remained the same Compromised: Mark dropped Satisfactory: Mark remained the same No score available No score available No score available No score available No score available
Derbyshire Building Society 42   Satisfactory: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark dropped No score available No score available No score available No score available Impaired: Mark remained the same
Direct Line 44   Compromised: Mark rose Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available No score available
Sainsbury's Bank 45   Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available No score available
Bank of England 46   Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
Norwich and Peterborough Building Society 47   Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
Royal Bank of Scotland 48   Compromised: Mark dropped Impaired: Mark remained the same Compromised: Mark remained the same Impaired: Mark remained the same No score available No score available No score available No score available No score available
Islamic Bank of Britain 49   Impaired: Mark rose Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available No score available
Ulster Bank 50   Compromised: Mark remained the same Impaired: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
Bank of Ireland Northern Ireland 51   Compromised: Mark remained the same Impaired: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark rose No score available No score available No score available No score available Impaired: Mark remained the same
Standard Life 52   Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available Compromised: Mark dropped
Principality Building Society 53   Impaired: Mark rose Impaired: Mark remained the same Satisfactory: Mark remained the same Compromised: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
Leek United Building Society 54   Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark rose No score available No score available No score available No score available Impaired: Mark rose
Unity Trust Bank 55   Compromised: Mark dropped Impaired: Mark rose Satisfactory: Mark rose Impaired: Mark dropped No score available No score available No score available No score available Impaired: Mark remained the same
HSBC Bank plc 56   Compromised: Mark remained the same Compromised: Mark dropped Impaired: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available No score available
Triodos 57   Compromised: Mark rose Impaired: Mark remained the same Impaired: Mark remained the same Compromised: Mark remained the same No score available No score available No score available No score available No score available
Northern Bank 58   Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available No score available
Nottingham Building Society 59   Compromised: Mark dropped Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
Liverpool Victoria 60   Compromised: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark dropped Compromised: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
Co-operative Bank 61   Compromised: Mark remained the same Compromised: Mark dropped Impaired: Mark remained the same Compromised: Mark dropped No score available No score available No score available No score available Impaired: Mark remained the same
The Loughborough Building Society 62   Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
First Trust Bank 63   Compromised: Mark dropped Compromised: Mark dropped Impaired: Mark dropped Compromised: Mark dropped No score available No score available No score available No score available No score available
Secure Trust Bank 64   Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
Arbuthnot Banking Group 65   Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
AIB - Ireland 66   Compromised: Mark dropped Compromised: Mark dropped Compromised: Mark dropped Compromised: Mark dropped No score available No score available No score available No score available No score available
Coutts Private banking 67   Compromised: Mark remained the same Impaired: Mark remained the same Impaired: Mark remained the same Compromised: Mark rose No score available No score available No score available No score available Impaired
Marks & Spencer Money 68   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same No score available No score available No score available No score available No score available
Coventry Building Society 69   Compromised: Mark rose Compromised: Mark remained the same Impaired: Mark remained the same Compromised: Mark rose No score available No score available No score available No score available Impaired: Mark remained the same
Dunfermline Building Society 70   Compromised: Mark remained the same Impaired: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
Investec Bank 71   Compromised: Mark remained the same Compromised: Mark dropped Compromised: Mark remained the same Compromised: Mark remained the same No score available No score available No score available No score available No score available

Changes in rank are compared to February 2008 (UK Retail Banks). Since then, 1 site could not be included in the rankings (same since last).

Surveys

Qtr 2 2013

Police Forces

First
Cleveland Police
Last
South Wales Police
Up 23
South Yorkshire Police
Down 38
Leicestershire Constabulary

Qtr 2 2013

Universities

First
University Campus Suffolk (UCS)
Last
Norwich City College of Further and Higher Education (an Associate College of UEA)
Up 168
South Nottingham College
Down 162
The University of Salford