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UK Retail Banks November 2007

Organisation Rank Function Accessibility Code quality Performance Email Metadata Analytics Spelling PDFs
Bradford & Bingley 1   Satisfactory: Mark dropped Satisfactory: Mark rose Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available No score available
Julian Hodge Bank Group 2   Impaired: Mark dropped Satisfactory: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
askBM 3   Satisfactory: Mark dropped Satisfactory: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark dropped No score available No score available No score available No score available No score available
Ecology Building Society 4   Impaired: Mark dropped Satisfactory: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
Leeds Building Society 5   Satisfactory: Mark rose Impaired: Mark dropped Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
Cheshire Building Society 6   Impaired: Mark dropped Satisfactory: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark dropped No score available No score available No score available No score available Impaired: Mark remained the same
first direct 7   Impaired: Mark dropped Impaired: Mark rose Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available No score available
Britannia Building Society 8   Impaired: Mark dropped Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available Satisfactory: Mark rose
Intelligent Finance 9   Impaired: Mark rose Impaired: Mark rose Satisfactory: Mark rose Satisfactory: Mark dropped No score available No score available No score available No score available Impaired: Mark remained the same
Scarborough Building Society 10   Impaired: Mark dropped Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark rose No score available No score available No score available No score available Impaired: Mark remained the same
The AA 11   Impaired: Mark rose Impaired: Mark remained the same Satisfactory: Mark rose Satisfactory: Mark remained the same No score available No score available No score available No score available No score available
Stroud & Swindon Building Society 12   Impaired: Mark dropped Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
Alliance & Leicester Commercial Bank 13   Impaired: Mark dropped Impaired: Mark remained the same Satisfactory: Mark remained the same Impaired: Mark dropped No score available No score available No score available No score available No score available
Newcastle Building Society 14   Impaired: Mark rose Compromised: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark dropped No score available No score available No score available No score available Impaired: Mark remained the same
NatWest 15   Impaired: Mark dropped Impaired: Mark remained the same Impaired: Mark rose Satisfactory: Mark remained the same No score available No score available No score available No score available No score available
Royal Bank of Scotland 15   Impaired: Mark rose Impaired: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark rose No score available No score available No score available No score available No score available
Barclays 17   Compromised: Mark dropped Impaired: Mark dropped Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
Skipton Building Society 18   Impaired: Mark dropped Impaired: Mark dropped Impaired: Mark dropped Impaired: Mark dropped No score available No score available No score available No score available Impaired: Mark remained the same
Cater Allen Private Bank 19   Impaired: Mark dropped Compromised: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available No score available
cahoot 19   Impaired: Mark remained the same Impaired: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available No score available
British Bankers' Association 19   Impaired: Mark remained the same Impaired: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark rose No score available No score available No score available No score available Impaired: Mark remained the same
Tesco Personal Finance 22   Compromised: Mark dropped Impaired: Mark remained the same Satisfactory: Mark rose Satisfactory: Mark dropped No score available No score available No score available No score available Impaired
Alliance & Leicester 23   Impaired: Mark dropped Impaired: Mark remained the same Compromised: Mark dropped Satisfactory: Mark remained the same No score available No score available No score available No score available Satisfactory: Mark rose
Halifax Online 24   Impaired: Mark dropped Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
Prudential UK 25   Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
HFC Bank 26   Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available No score available
The Melton Mowbray Building Society 27   Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark rose No score available No score available No score available No score available Impaired: Mark remained the same
Financial Services Authority 28   Compromised: Mark dropped Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
Furness Building Society 29   Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
Nationwide Building Society 30   Compromised: Mark remained the same Impaired: Mark remained the same Impaired: Mark dropped Satisfactory: Mark rose No score available No score available No score available No score available No score available
Portman Building Society 30   Compromised: Mark rose Impaired: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark rose No score available No score available No score available No score available No score available
Smile 32   Impaired: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available Impaired: Mark dropped
Islamic Bank of Britain 33   Impaired: Mark dropped Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available Impaired
Lloyds TSB 34   Impaired: Mark dropped Impaired: Mark remained the same Compromised: Mark rose Impaired: Mark dropped No score available No score available No score available No score available Impaired
Bank of Ireland 35   Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
Yorkshire Bank 36   Impaired: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available No score available
Bank of England 37   Compromised: Mark rose Compromised: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
Clydesdale Bank 38   Impaired: Mark remained the same Compromised: Mark remained the same Compromised: Mark dropped Satisfactory: Mark remained the same No score available No score available No score available No score available No score available
Sainsbury's Bank 39   Compromised: Mark dropped Compromised: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available No score available
Norwich and Peterborough Building Society 40   Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark dropped Satisfactory: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
Citibank UK 41   Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
northern rock 42   Compromised: Mark remained the same Impaired: Mark dropped Impaired: Mark dropped Satisfactory: Mark rose No score available No score available No score available No score available Impaired: Mark remained the same
Ulster Bank 43   Compromised: Mark remained the same Impaired: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark rose No score available No score available No score available No score available Impaired: Mark remained the same
Nottingham Building Society 44   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
Bank of Ireland Northern Ireland 45   Compromised: Mark remained the same Impaired: Mark rose Impaired: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
Bank Of Scotland 46   Impaired: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark dropped No score available No score available No score available No score available No score available
HSBC Bank plc 47   Compromised: Mark remained the same Impaired: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available No score available
Bank Of Cyprus 48   Impaired: Mark remained the same Compromised: Mark remained the same Impaired: Mark remained the same Compromised: Mark dropped No score available No score available No score available No score available Impaired: Mark remained the same
Direct Line 49   Compromised: Mark dropped Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available No score available
Co-operative Bank 50   Compromised: Mark remained the same Impaired: Mark rose Impaired: Mark rose Impaired: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
AIB - Ireland 51   Impaired: Mark remained the same Impaired: Mark rose Compromised: Mark rose Compromised: Mark dropped No score available No score available No score available No score available No score available
Standard Life 52   Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
Leek United Building Society 53   Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark rose Satisfactory: Mark rose No score available No score available No score available No score available Impaired: Mark remained the same
Egg 54   Impaired: Mark dropped Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark dropped No score available No score available No score available No score available No score available
Unity Trust Bank 55   Compromised: Mark dropped Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark rose No score available No score available No score available No score available Impaired: Mark remained the same
ING Direct 56   Compromised: Mark remained the same Compromised: Mark rose Impaired: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
Coutts Private banking 57   Compromised: Mark remained the same Impaired: Mark remained the same Impaired: Mark remained the same Impaired: Mark dropped No score available No score available No score available No score available Impaired: Mark remained the same
First Trust Bank 58   Impaired: Mark rose Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark dropped No score available No score available No score available No score available No score available
Laiki Group 59   Compromised: Mark dropped Impaired: Mark remained the same Impaired: Mark remained the same Compromised: Mark dropped No score available No score available No score available No score available No score available
The Loughborough Building Society 60   Compromised Compromised Impaired Satisfactory No score available No score available No score available No score available Impaired
Liverpool Victoria 61   Compromised: Mark remained the same Satisfactory: Mark remained the same Satisfactory: Mark remained the same Compromised: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
Secure Trust Bank 62   Compromised: Mark dropped Compromised: Mark remained the same Impaired: Mark rose Satisfactory: Mark remained the same No score available No score available No score available No score available Satisfactory: Mark rose
Arbuthnot Banking Group 63   Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark remained the same Satisfactory: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
Triodos 64   Compromised: Mark dropped Impaired: Mark remained the same Impaired: Mark remained the same Compromised: Mark remained the same No score available No score available No score available No score available No score available
Northern Bank 65   Compromised: Mark remained the same Compromised: Mark remained the same Satisfactory: Mark remained the same Impaired: Mark dropped No score available No score available No score available No score available No score available
Principality Building Society 66   Compromised: Mark dropped Impaired: Mark remained the same Satisfactory: Mark remained the same Compromised: Mark remained the same No score available No score available No score available No score available Impaired
Marks & Spencer Money 67   Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same No score available No score available No score available No score available No score available
Derbyshire Building Society 68   Compromised: Mark remained the same Impaired: Mark remained the same Compromised: Mark remained the same Compromised: Mark dropped No score available No score available No score available No score available No score available
Dunfermline Building Society 69   Compromised: Mark remained the same Impaired: Mark remained the same Compromised: Mark remained the same Compromised: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same
Investec Bank 70   Compromised: Mark remained the same Compromised: Mark rose Compromised: Mark remained the same Impaired: Mark rose No score available No score available No score available No score available No score available
Coventry Building Society 71   Compromised: Mark remained the same Compromised: Mark remained the same Impaired: Mark remained the same Compromised: Mark remained the same No score available No score available No score available No score available Impaired: Mark remained the same

Changes in rank are compared to October 2007 (UK Retail Banks). Since then, 1 site entered the survey, 1 site left the survey and 1 site could not be included in the rankings (1 fewer since last time).