November 2009/UK - Top 50 Retailers



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INDEX Facts

  • Completed date:

    04 Nov 2009

  • Total URLs tested:

    298,805

  • Total tests run:

    97,133,959

  • Total number of PDF's:

    859

  • URLs failing functional tests:

    32.33%

  • Pages failing code standards:

    92.65%

  • Pages missing a title:

    2.74%

  • Pages failing accessibility level A:

    51.72%

  • Pages failing accessibility level AA:

    97.83%

  • Poorest code quality:

    Mothercare (http://www.mothercare.com/) - 361,504 failures

  • Fastest average response time:

    Anne Summers (http://www.annsummers.com/)




Accessibility and Performance rankings Expand / contract icon

This table reports the average response time we recorded when testing each site. A response time above 0.7 seconds can have a negative effect on user experience.

This table reports the percentage of pages on the sites we tested that passed automated WCAG 1.0 A and AA testing (0 means every page had an issue).

Organisation Avg. Response Download (kB/s)
Only available for Qtr 4 2010 onwards
Organisation A AA
DFS100.0099.20
Tesco Direct100.000.80
Hamleys100.000.00
Argos99.200.00
Harvey Nichols97.600.00
Debenhams96.800.00
Asda94.740.00
Top Shop93.600.00
Figleaves92.000.00
Sainsbury92.000.00
Toys R Us92.000.00
Comet UK89.600.00
Homebase89.600.00
QVCUK.com89.600.00
Waterstones85.600.00
Carphone Warehouse80.800.00
Ted Baker77.600.00
HMV74.400.00
Marks &​ Spencer74.400.00
Disney72.000.80
La Senza70.400.00
Wickes68.800.00
Waitrose66.400.80
House of Fraser65.600.00
Very64.000.80
Mothercare51.200.00
John Lewis Stores38.400.00
Amazon UK35.200.00
Ebuyer35.200.00
Ikea30.400.80
Halfords20.800.00
P C World16.000.00
E Bay14.400.00
Anne Summers13.600.00
asos.com12.000.00
N Brown Group plc11.110.00
Game7.200.00
Next6.401.60
Borders1.600.00
Currys1.600.00
Net a Porter1.600.00
W H Smith0.800.80
Harrods0.800.00
B&​Q0.000.00
Boots0.000.00
Dixons0.000.00
Firebox0.000.00
Play.com0.000.00
Staples0.000.00
Thorntons0.000.00
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Error free sites

The following sites scored full marks for Function.

  • DFS
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Failing A & AA on every page

The following sites failed high priority tests on every page.

  • Boots
  • Dixons
  • B&Q
  • Firebox
  • Play.com
  • Staples
  • Thorntons
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Excluded from INDEX

The following sites were excluded from the INDEX.

  • No sites were excluded from this INDEX
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PDF testing

11.3% of checked PDFs were not tagged for accessibility.

Sitemorse performs twenty eight checks on PDF documents as part of our website benchmarking to ensure users do not experience problems such as broken links, or failing email addresses - we are also the first to test the accessibility compliance of PDF's.

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Top ten functional failures

The most common categories of functional failure.

url/fetch/badcookie
Web server attempted to set invalid cookie
93.57%
url/fetch/unknownstatus
Unknown status code received from web server
4.84%
url/fetch/notfound
File not found
1.13%
url/fetch/badstatus
Bad HTTP status returned by server
0.25%
url/fetch/noeoh
No end-of-headers found in HTTP response
0.08%
url/fetch/timeout
Timeout downloading file
0.08%
url/fetch/accessdenied
Access is denied
0.02%
url/fetch/noaddr
Host not found in DNS
0.02%
url/fetch/exception
Exception while downloading file
0.01%
url/fetch/badscheme
URL scheme was unrecognised
0.00%
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Top ten code quality failures

The most common categories of code quality failure.

file/html/badentity
Invalid character in entity
45.32%
file/html/unknownentity
Unknown entity name
45.15%
file/html/badvalue
Invalid attribute value
2.14%
file/html/tagnotallowed
A start tag has been found in a position in which that element may not appear
1.58%
file/html/badattr
Invalid attribute name
1.50%
url/fetch/moved
A "301 Moved Permanently" response was received
1.38%
file/url/badpath
Illegal character in URL path section
0.78%
file/html/closingunopened
A redundant close tag was found
0.47%
file/html/unknowntag
A start or end tag was found which was unrecognised
0.40%
file/url/badquery
Illegal character in URL query section
0.35%