September 2009/UK - Top 50 Retailers



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INDEX Facts

  • Completed date:

    04 Sep 2009

  • Total URLs tested:

    253,031

  • Total tests run:

    82,258,345

  • Total number of PDF's:

    895

  • URLs failing functional tests:

    27.61%

  • Pages failing code standards:

    91.45%

  • Pages missing a title:

    4.55%

  • Pages failing accessibility level A:

    56.22%

  • Pages failing accessibility level AA:

    97.75%

  • Poorest code quality:

    Mothercare (http://www.mothercare.com/) - 350,881 failures

  • Fastest average response time:

    Anne Summers (http://www.annsummers.com/)




Accessibility and Performance rankings Expand / contract icon

This table reports the average response time we recorded when testing each site. A response time above 0.7 seconds can have a negative effect on user experience.

This table reports the percentage of pages on the sites we tested that passed automated WCAG 1.0 A and AA testing (0 means every page had an issue).

Organisation Avg. Response Download (kB/s)
Only available for Qtr 4 2010 onwards
Organisation A AA
DFS100.0099.20
Argos99.200.00
Hamleys98.400.00
Debenhams95.200.00
Top Shop95.200.00
Toys R Us95.200.00
QVCUK.com94.400.00
Harvey Nichols93.600.00
Homebase92.800.00
Tesco Direct92.000.80
Comet UK90.400.00
Asda90.000.00
Waterstones89.600.00
Carphone Warehouse86.400.00
Sainsbury82.406.40
Ted Baker81.600.00
HMV77.600.00
Disney72.000.80
House of Fraser69.600.00
Waitrose68.000.00
Wickes62.400.00
Very58.400.00
Marks &​ Spencer56.800.00
Amazon UK41.600.00
Mothercare41.600.00
John Lewis Stores34.400.00
Ebuyer31.200.00
Ikea20.000.00
Anne Summers15.200.00
E Bay14.400.00
Halfords12.000.00
Next11.200.80
N Brown Group plc11.110.00
P C World8.800.00
Game6.400.00
asos.com5.600.00
Net a Porter1.600.80
Borders1.600.00
Currys1.600.00
W H Smith0.800.80
Dixons0.800.00
La Senza0.800.00
B&​Q0.000.00
Boots0.000.00
Figleaves0.000.00
Firebox0.000.00
Harrods0.000.00
Play.com0.000.00
Staples0.000.00
Thorntons0.000.00
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Failing A & AA on every page

The following sites failed high priority tests on every page.

  • Boots
  • B&Q
  • Figleaves
  • Firebox
  • Harrods
  • Play.com
  • Staples
  • Thorntons
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Excluded from INDEX

The following sites were excluded from the INDEX.

  • No sites were excluded from this INDEX
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PDF testing

12.2% of checked PDFs were not tagged for accessibility.

Sitemorse performs twenty eight checks on PDF documents as part of our website benchmarking to ensure users do not experience problems such as broken links, or failing email addresses - we are also the first to test the accessibility compliance of PDF's.

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Top ten functional failures

The most common categories of functional failure.

url/fetch/badcookie
Web server attempted to set invalid cookie
91.92%
url/fetch/unknownstatus
Unknown status code received from web server
6.84%
url/fetch/notfound
File not found
1.03%
url/fetch/timeout
Timeout downloading file
0.11%
url/fetch/noeoh
No end-of-headers found in HTTP response
0.06%
url/fetch/noaddr
Host not found in DNS
0.02%
url/fetch/accessdenied
Access is denied
0.01%
url/fetch/badscheme
URL scheme was unrecognised
0.01%
url/fetch/connref
Connection refused by server
0.00%
url/fetch/exception
Exception while downloading file
0.00%
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Top ten code quality failures

The most common categories of code quality failure.

file/html/badentity
Invalid character in entity
44.50%
file/html/unknownentity
Unknown entity name
43.81%
file/html/badvalue
Invalid attribute value
2.86%
file/html/tagnotallowed
A start tag has been found in a position in which that element may not appear
2.26%
file/html/badattr
Invalid attribute name
2.19%
file/url/badpath
Illegal character in URL path section
1.05%
url/fetch/moved
A "301 Moved Permanently" response was received
0.67%
file/html/unknowntag
A start or end tag was found which was unrecognised
0.55%
file/html/closingunopened
A redundant close tag was found
0.50%
file/url/badquery
Illegal character in URL query section
0.42%