August 2009/UK - Top 50 Retailers



Expand / contract icon

INDEX Facts

  • Completed date:

    05 Aug 2009

  • Total URLs tested:

    66,855

  • Total tests run:

    21,739,991

  • Total number of PDF's:

    466

  • URLs failing functional tests:

    4.25%

  • Pages failing code standards:

    91.87%

  • Pages missing a title:

    2.17%

  • Pages failing accessibility level A:

    55.00%

  • Pages failing accessibility level AA:

    97.83%

  • Poorest code quality:

    Mothercare (http://www.mothercare.com/) - 298,338 failures

  • Fastest average response time:

    Anne Summers (http://www.annsummers.com/)




Accessibility and Performance rankings Expand / contract icon

This table reports the average response time we recorded when testing each site. A response time above 0.7 seconds can have a negative effect on user experience.

This table reports the percentage of pages on the sites we tested that passed automated WCAG 1.0 A and AA testing (0 means every page had an issue).

Organisation Avg. Response Download (kB/s)
Only available for Qtr 4 2010 onwards
Organisation A AA
DFS100.00100.00
Hamleys99.200.00
Homebase97.600.00
Harvey Nichols95.200.00
Ted Baker95.200.00
Top Shop95.200.00
Toys R Us95.200.00
Argos94.400.00
Debenhams92.800.00
Tesco Direct92.000.80
Marks &​ Spencer91.200.00
Asda89.190.00
Waterstones88.800.00
QVCUK.com88.000.00
Sainsbury85.603.20
Carphone Warehouse85.600.00
Comet UK80.800.00
House of Fraser72.000.00
Waitrose70.400.00
Disney69.600.80
HMV68.000.00
Wickes64.000.00
Very60.800.00
Ebuyer53.600.00
Mothercare47.200.00
Amazon UK44.000.00
La Senza30.400.00
Ikea27.200.00
Anne Summers15.200.00
E Bay15.200.00
N Brown Group plc11.110.00
Next8.800.80
Halfords8.800.00
Game7.200.00
John Lewis Stores6.400.00
asos.com5.600.00
Currys4.000.00
P C World2.400.00
Borders1.600.00
Dixons0.800.00
Net a Porter0.800.00
Staples0.800.00
B&​Q0.000.00
Boots0.000.00
Figleaves0.000.00
Firebox0.000.00
Harrods0.000.00
Play.com0.000.00
Thorntons0.000.00
W H Smith0.000.00
Expand / contract icon

Error free sites

The following sites scored full marks for Function.

  • DFS
  • B&Q
  • Very
Expand / contract icon

Failing A & AA on every page

The following sites failed high priority tests on every page.

  • Boots
  • B&Q
  • Figleaves
  • Firebox
  • Harrods
  • Play.com
  • Thorntons
  • W H Smith
Expand / contract icon

Excluded from INDEX

The following sites were excluded from the INDEX.

  • No sites were excluded from this INDEX
Expand / contract icon

PDF testing

9.87% of checked PDFs were not tagged for accessibility.

Sitemorse performs twenty eight checks on PDF documents as part of our website benchmarking to ensure users do not experience problems such as broken links, or failing email addresses - we are also the first to test the accessibility compliance of PDF's.

Expand / contract icon

Top ten functional failures

The most common categories of functional failure.

url/fetch/badcookie
Web server attempted to set invalid cookie
88.79%
url/fetch/notfound
File not found
8.99%
url/fetch/noaddr
Host not found in DNS
0.62%
url/fetch/unknownstatus
Unknown status code received from web server
0.41%
url/fetch/accessdenied
Access is denied
0.41%
url/fetch/timeout
Timeout downloading file
0.24%
url/fetch/exception
Exception while downloading file
0.22%
url/fetch/noeoh
No end-of-headers found in HTTP response
0.13%
url/fetch/badscheme
URL scheme was unrecognised
0.11%
url/fetch/badport
Server port in URL must be numerical
0.04%
Expand / contract icon

Top ten code quality failures

The most common categories of code quality failure.

file/html/badentity
Invalid character in entity
44.44%
file/html/unknownentity
Unknown entity name
43.81%
file/html/tagnotallowed
A start tag has been found in a position in which that element may not appear
2.64%
file/html/badattr
Invalid attribute name
2.47%
file/html/badvalue
Invalid attribute value
2.26%
file/url/badpath
Illegal character in URL path section
1.10%
file/html/closingunopened
A redundant close tag was found
0.68%
file/html/unknowntag
A start or end tag was found which was unrecognised
0.57%
file/url/badquery
Illegal character in URL query section
0.48%
file/html/unnecessaryclose
An end tag was found for an element which does not require one
0.46%