June 2009/UK - Top 50 Retailers



Expand / contract icon

INDEX Facts

  • Completed date:

    19 Jun 2009

  • Total URLs tested:

    66,635

  • Total tests run:

    21,671,091

  • Total number of PDF's:

    566

  • URLs failing functional tests:

    5.23%

  • Pages failing code standards:

    92.96%

  • Pages missing a title:

    1.60%

  • Pages failing accessibility level A:

    52.73%

  • Pages failing accessibility level AA:

    97.89%

  • Poorest code quality:

    Mothercare (http://www.mothercare.com/) - 301,079 failures

  • Fastest average response time:

    Anne Summers (http://www.annsummers.com/)




Accessibility and Performance rankings Expand / contract icon

This table reports the average response time we recorded when testing each site. A response time above 0.7 seconds can have a negative effect on user experience.

This table reports the percentage of pages on the sites we tested that passed automated WCAG 1.0 A and AA testing (0 means every page had an issue).

Organisation Avg. Response Download (kB/s)
Only available for Qtr 4 2010 onwards
Organisation A AA
DFS100.00100.00
Argos98.400.00
Hamleys98.400.00
Harvey Nichols96.000.00
Sainsbury96.000.00
Top Shop95.200.00
QVCUK.com94.400.80
Homebase94.400.00
Comet UK93.600.00
Toys R Us93.600.00
Debenhams92.800.00
Tesco Direct92.000.80
Ted Baker91.200.00
Waterstones90.400.00
Carphone Warehouse86.400.00
Harrods85.600.00
Marks &​ Spencer85.600.00
Waitrose80.800.80
Asda75.470.00
Disney74.400.80
HMV74.400.00
Wickes74.400.00
Littlewoods Direct58.400.00
La Senza55.200.00
Ebuyer53.600.00
Amazon UK44.800.00
Mothercare36.000.00
Ikea28.000.00
E Bay21.600.00
House of Fraser16.800.00
Anne Summers13.600.00
John Lewis Stores11.200.00
N Brown Group plc11.110.00
Halfords10.400.00
Firebox7.200.00
Net a Porter6.400.00
Game5.600.00
asos.com5.600.00
P C World4.800.00
Currys2.400.00
Borders1.600.00
Dixons0.800.00
Staples0.800.00
B&​Q0.000.00
Boots0.000.00
Figleaves0.000.00
Next0.000.00
Play.com0.000.00
Thorntons0.000.00
W H Smith0.000.00
Expand / contract icon

Error free sites

The following sites scored full marks for Function.

  • DFS
  • B&Q
  • Figleaves
  • Halfords
  • Net a Porter
Expand / contract icon

Failing A & AA on every page

The following sites failed high priority tests on every page.

  • Boots
  • B&Q
  • Figleaves
  • Next
  • Play.com
  • Thorntons
  • W H Smith
Expand / contract icon

Excluded from INDEX

The following sites were excluded from the INDEX.

  • No sites were excluded from this INDEX
Expand / contract icon

PDF testing

13.2% of checked PDFs were not tagged for accessibility.

Sitemorse performs twenty eight checks on PDF documents as part of our website benchmarking to ensure users do not experience problems such as broken links, or failing email addresses - we are also the first to test the accessibility compliance of PDF's.

Expand / contract icon

Top ten functional failures

The most common categories of functional failure.

url/fetch/badcookie
Web server attempted to set invalid cookie
88.86%
url/fetch/notfound
File not found
7.02%
url/fetch/unknownstatus
Unknown status code received from web server
2.01%
url/fetch/exception
Exception while downloading file
0.52%
url/fetch/noaddr
Host not found in DNS
0.40%
url/fetch/accessdenied
Access is denied
0.38%
url/fetch/noeoh
No end-of-headers found in HTTP response
0.35%
url/fetch/timeout
Timeout downloading file
0.31%
url/fetch/badscheme
URL scheme was unrecognised
0.09%
url/fetch/connref
Connection refused by server
0.02%
Expand / contract icon

Top ten code quality failures

The most common categories of code quality failure.

file/html/badentity
Invalid character in entity
44.96%
file/html/unknownentity
Unknown entity name
43.86%
file/html/tagnotallowed
A start tag has been found in a position in which that element may not appear
2.45%
file/html/badattr
Invalid attribute name
2.45%
file/html/badvalue
Invalid attribute value
2.09%
file/url/badpath
Illegal character in URL path section
1.05%
file/html/closingunopened
A redundant close tag was found
0.64%
file/html/unknowntag
A start or end tag was found which was unrecognised
0.54%
file/url/badquery
Illegal character in URL query section
0.48%
file/html/unnecessaryclose
An end tag was found for an element which does not require one
0.41%