September 2006/UK Retail Banks
INDEX Facts
- Completed date:
15 Sep 2006
- Total URLs tested:
25,687
- Total tests run:
8,357,973
- Total number of PDF's:
373
- URLs failing functional tests:
7.27%
- Pages failing code standards:
78.02%
- Pages missing a title:
0.88%
- Pages failing accessibility level A:
28.42%
- Pages failing accessibility level AA:
94.97%
- Poorest code quality:
Co-operative Bank (http://www.co-operativebank.co.uk/) - 30,789 failures
- Fastest average response time:
askBM (http://www.askbm.co.uk/)
Accessibility and Performance rankings
This table reports the average response time we recorded when testing each site. A response time above 0.7 seconds can have a negative effect on user experience.
This table reports the percentage of pages on the sites we tested that passed automated WCAG 1.0 A and AA testing (0 means every page had an issue).
| Organisation | Avg. Response | Download (kB/s) |
|---|---|---|
| Only available for Qtr 4 2010 onwards | ||
| Organisation | A | AA |
|---|---|---|
| Julian Hodge Bank Group | 100.00 | 100.00 |
| Ecology Building Society | 100.00 | 92.96 |
| askBM | 100.00 | 90.40 |
| Skipton Building Society | 100.00 | 10.40 |
| Liverpool Victoria | 100.00 | 0.78 |
| Bank of Ireland | 100.00 | 0.00 |
| British Bankers' Association | 100.00 | 0.00 |
| HFC Bank | 100.00 | 0.00 |
| Leeds Building Society | 100.00 | 0.00 |
| Nationwide Building Society | 100.00 | 0.00 |
| The Melton Mowbray Building Society | 100.00 | 0.00 |
| Ulster Bank | 100.00 | 0.00 |
| cahoot | 100.00 | 0.00 |
| Coventry Building Society | 99.22 | 0.00 |
| HSBC Bank plc | 99.21 | 0.00 |
| Britannia Building Society | 99.20 | 0.00 |
| Stroud & Swindon Building Society | 98.44 | 0.00 |
| Marks & Spencer Money | 98.29 | 0.00 |
| Coutts Private banking | 97.64 | 0.00 |
| Tesco Personal Finance | 96.90 | 0.00 |
| Principality Building Society | 96.83 | 0.00 |
| NatWest | 96.09 | 0.00 |
| Bank of Ireland Northern Ireland | 96.03 | 0.00 |
| Dunfermline Building Society | 95.35 | 0.00 |
| Standard Life | 95.31 | 2.34 |
| Smile | 94.57 | 0.00 |
| Cheshire BS | 94.44 | 0.00 |
| Scarborough Building Society | 94.40 | 0.00 |
| Clydesdale Bank | 93.80 | 0.00 |
| Cheshire Building Society | 92.91 | 0.00 |
| Bradford & Bingley | 92.86 | 0.00 |
| Derbyshire Building Society | 92.80 | 0.00 |
| Norwich and Peterborough Building Society | 92.13 | 2.36 |
| Yorkshire Bank | 92.06 | 0.00 |
| Triodos | 90.40 | 0.00 |
| Intelligent Finance | 88.80 | 0.00 |
| Direct Line | 87.50 | 0.00 |
| Co-operative Bank | 86.82 | 6.20 |
| Alliance & Leicester Commercial Bank | 86.61 | 0.00 |
| Portman Building Society | 86.61 | 0.00 |
| Alliance & Leicester | 85.04 | 0.00 |
| The AA | 84.92 | 0.00 |
| Prudential UK | 82.40 | 0.00 |
| Cater Allen Private Bank | 82.03 | 0.00 |
| Nottingham Building Society | 80.31 | 0.00 |
| Halifax Online | 75.20 | 0.00 |
| Bank Of Cyprus | 73.68 | 0.00 |
| AIB - Ireland | 71.88 | 0.00 |
| Bank Of Scotland | 70.54 | 0.00 |
| First Trust Bank | 70.08 | 0.79 |
| Financial Services Authority | 68.00 | 46.40 |
| Barclays | 57.94 | 30.95 |
| northern rock | 56.25 | 35.16 |
| Royal Bank of Scotland | 52.00 | 0.00 |
| Unity Trust Bank | 39.37 | 0.00 |
| Investec Bank | 38.46 | 0.00 |
| Arbuthnot Banking Group | 5.88 | 0.00 |
| Lloyds TSB | 5.47 | 0.00 |
| Northern Bank | 4.69 | 0.00 |
| Secure Trust Bank | 4.35 | 0.00 |
| Citibank UK | 4.08 | 0.00 |
| The Hanley Building Society | 3.17 | 0.00 |
| Leek United Building Society | 1.85 | 1.85 |
| Sainsbury's Bank | 1.60 | 0.00 |
| ING Direct | 1.56 | 0.00 |
| Furness Building Society | 1.19 | 0.00 |
| Islamic Bank of Britain | 0.80 | 0.00 |
| first direct | 0.79 | 0.00 |
| Bank of England | 0.00 | 0.00 |
| Egg | 0.00 | 0.00 |
| Laiki Group | 0.00 | 0.00 |
| Universal Building Society | 0.00 | 0.00 |
Error free sites
The following sites scored full marks for Function.
- Alliance & Leicester
- askBM
- first direct
- Julian Hodge Bank Group
- Lloyds TSB
Failing A & AA on every page
The following sites failed high priority tests on every page.
- Bank of England
- Egg
- Laiki Group
- Universal Building Society
Excluded from INDEX
The following sites were excluded from the INDEX.
- Newcastle Building Society
- The Loughborough
PDF testing
17.2% of checked PDFs were not tagged for accessibility.
Sitemorse performs twenty eight checks on PDF documents as part of our website benchmarking to ensure users do not experience problems such as broken links, or failing email addresses - we are also the first to test the accessibility compliance of PDF's.
Top ten functional failures
The most common categories of functional failure.
| file/url/offtop None |
31.34% |
| file/url/badpath None |
17.30% |
| file/url/badquery None |
13.29% |
| url/fetch/badcookie Web server attempted to set invalid cookie |
12.32% |
| file/html/badmeta None |
8.18% |
| file/html/longmeta None |
4.53% |
| url/fetch/notfound File not found |
3.96% |
| file/html/longtitle None |
2.01% |
| file/html/notitle None |
1.85% |
| url/mail/exception Exception while verifying email address |
1.46% |
Top ten code quality failures
The most common categories of code quality failure.
| file/html/badvalue Invalid attribute value |
19.76% |
| file/html/badentity Invalid character in entity |
19.54% |
| file/html/unknownentity Unknown entity name |
18.83% |
| file/html/tagnotallowed A start tag has been found in a position in which that element may not appear |
16.93% |
| file/html/badattr Invalid attribute name |
11.67% |
| file/html/closingunopened A redundant close tag was found |
5.14% |
| file/html/unknowntag A start or end tag was found which was unrecognised |
3.20% |
| file/html/missingclose An element is missing the required close tag |
3.17% |
| file/html/repeatedattr A tag has been assigned the same attribute more than once |
0.38% |
| file/html/unnecessaryclose An end tag was found for an element which does not require one |
0.35% |