February 2009/UK Retail Banks
INDEX Facts
- Completed date:
10 Feb 2009
- Total URLs tested:
27,364
- Total tests run:
8,906,456
- Total number of PDF's:
506
- URLs failing functional tests:
6.92%
- Pages failing code standards:
64.49%
- Pages missing a title:
0.40%
- Pages failing accessibility level A:
21.15%
- Pages failing accessibility level AA:
88.57%
- Poorest code quality:
Derbyshire Building Society (http://www.thederbyshire.co.uk/) - 22,969 failures
- Fastest average response time:
Islamic Bank of Britain (http://www.islamic-bank.com/)
Accessibility and Performance rankings
This table reports the average response time we recorded when testing each site. A response time above 0.7 seconds can have a negative effect on user experience.
This table reports the percentage of pages on the sites we tested that passed automated WCAG 1.0 A and AA testing (0 means every page had an issue).
| Organisation | Avg. Response | Download (kB/s) |
|---|---|---|
| Only available for Qtr 4 2010 onwards | ||
| Organisation | A | AA |
|---|---|---|
| Intelligent Finance | 100.00 | 100.00 |
| askBM | 100.00 | 96.80 |
| Julian Hodge Bank Group | 100.00 | 95.56 |
| Bradford & Bingley | 100.00 | 93.60 |
| Ecology Building Society | 100.00 | 83.50 |
| Scarborough Building Society | 100.00 | 65.60 |
| Ulster Bank | 100.00 | 39.20 |
| Cheshire Building Society | 100.00 | 26.40 |
| Portman Building Society | 100.00 | 13.60 |
| Nationwide Building Society | 100.00 | 11.20 |
| Bank of Ireland Northern Ireland | 100.00 | 3.20 |
| Principality Building Society | 100.00 | 1.60 |
| Stroud & Swindon Building Society | 100.00 | 1.60 |
| Alliance & Leicester | 100.00 | 0.00 |
| Alliance & Leicester Commercial Bank | 100.00 | 0.00 |
| British Bankers' Association | 100.00 | 0.00 |
| Dunfermline Building Society | 100.00 | 0.00 |
| Furness Building Society | 100.00 | 0.00 |
| HFC Bank | 100.00 | 0.00 |
| Leeds Building Society | 100.00 | 0.00 |
| Lloyds TSB | 100.00 | 0.00 |
| NatWest | 100.00 | 0.00 |
| Standard Life | 100.00 | 0.00 |
| The Melton Mowbray Building Society | 100.00 | 0.00 |
| cahoot | 100.00 | 0.00 |
| first direct | 100.00 | 0.00 |
| Tesco Personal Finance | 99.20 | 64.80 |
| Barclays | 99.20 | 12.80 |
| Marks & Spencer Money | 99.20 | 0.00 |
| Newcastle Building Society | 99.20 | 0.00 |
| Bank of Ireland | 98.67 | 0.00 |
| northern rock | 98.40 | 30.40 |
| Skipton Building Society | 98.40 | 0.00 |
| Triodos | 97.60 | 0.00 |
| Laiki Group | 96.80 | 0.00 |
| Norwich and Peterborough Building Society | 95.20 | 0.80 |
| Bank Of Scotland | 95.20 | 0.00 |
| Co-operative Bank | 95.20 | 0.00 |
| Coutts Private banking | 95.20 | 0.00 |
| The AA | 95.20 | 0.00 |
| Yorkshire Bank | 95.20 | 0.00 |
| Halifax Online | 94.40 | 0.00 |
| Clydesdale Bank | 93.60 | 0.00 |
| Royal Bank of Scotland | 89.60 | 0.80 |
| First Trust Bank | 88.80 | 0.00 |
| Smile | 88.00 | 0.00 |
| Secure Trust Bank | 87.50 | 50.00 |
| Britannia Building Society | 87.20 | 0.00 |
| Derbyshire Building Society | 83.20 | 0.00 |
| Leek United Building Society | 83.06 | 0.00 |
| ING Direct | 80.80 | 0.00 |
| Northern Bank | 79.20 | 0.00 |
| AIB - Ireland | 73.60 | 0.00 |
| Financial Services Authority | 72.80 | 23.20 |
| Direct Line | 69.60 | 0.00 |
| Bank Of Cyprus | 67.44 | 0.00 |
| Prudential UK | 51.20 | 0.00 |
| Nottingham Building Society | 39.34 | 0.00 |
| HSBC Bank plc | 23.20 | 0.00 |
| Liverpool Victoria | 16.80 | 41.60 |
| Investec Bank | 15.38 | 0.00 |
| Coventry Building Society | 15.20 | 0.00 |
| Cater Allen Private Bank | 14.40 | 0.00 |
| Citibank UK | 10.47 | 0.00 |
| Sainsbury's Bank | 8.80 | 0.00 |
| Egg | 0.80 | 0.00 |
| Islamic Bank of Britain | 0.80 | 0.00 |
| Arbuthnot Banking Group | 0.00 | 0.00 |
| Bank of England | 0.00 | 0.00 |
| The Loughborough Building Society | 0.00 | 0.00 |
| Unity Trust Bank | 0.00 | 0.00 |
Error free sites
The following sites scored full marks for Function.
- Alliance & Leicester
- askBM
- Bank of Ireland Northern Ireland
- Bradford & Bingley
- Cater Allen Private Bank
- Clydesdale Bank
- Coventry Building Society
- Intelligent Finance
- Julian Hodge Bank Group
- Cheshire Building Society
- Ulster Bank
- Marks & Spencer Money
Failing A & AA on every page
The following sites failed high priority tests on every page.
- Arbuthnot Banking Group
- Bank of England
- The Loughborough Building Society
- Unity Trust Bank
Excluded from INDEX
The following sites were excluded from the INDEX.
- The Hanley Building Society
PDF testing
23.7% of checked PDFs were not tagged for accessibility.
Sitemorse performs twenty eight checks on PDF documents as part of our website benchmarking to ensure users do not experience problems such as broken links, or failing email addresses - we are also the first to test the accessibility compliance of PDF's.
Top ten functional failures
The most common categories of functional failure.
| url/fetch/badcookie Web server attempted to set invalid cookie |
71.35% |
| url/fetch/notfound File not found |
15.95% |
| url/fetch/accessdenied Access is denied |
8.30% |
| url/fetch/noaddr Host not found in DNS |
1.40% |
| url/fetch/exception Exception while downloading file |
0.90% |
| url/fetch/unknownstatus Unknown status code received from web server |
0.65% |
| url/fetch/timeout Timeout downloading file |
0.50% |
| url/fetch/noeoh No end-of-headers found in HTTP response |
0.35% |
| url/fetch/badscheme URL scheme was unrecognised |
0.30% |
| url/fetch/nolocation Redirect code received but no Location header given |
0.15% |
Top ten code quality failures
The most common categories of code quality failure.
| file/html/badvalue Invalid attribute value |
32.41% |
| file/html/badentity Invalid character in entity |
13.62% |
| file/html/unknownentity Unknown entity name |
13.40% |
| file/html/tagnotallowed A start tag has been found in a position in which that element may not appear |
12.79% |
| file/html/badattr Invalid attribute name |
10.80% |
| file/html/closingunopened A redundant close tag was found |
6.35% |
| file/html/unknowntag A start or end tag was found which was unrecognised |
3.38% |
| file/html/missingclose An element is missing the required close tag |
3.32% |
| file/url/offtop Relative URL attempted to move beyond top level |
1.24% |
| file/html/repeatedattr A tag has been assigned the same attribute more than once |
0.72% |