February 2009/Retail



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INDEX Facts

  • Completed date:

    06 Feb 2009

  • Total URLs tested:

    115,844

  • Total tests run:

    37,671,660

  • Total number of PDF's:

    860

  • URLs failing functional tests:

    2.94%

  • Pages failing code standards:

    89.11%

  • Pages missing a title:

    4.00%

  • Pages failing accessibility level A:

    43.98%

  • Pages failing accessibility level AA:

    98.22%

  • Poorest code quality:

    Mothercare (http://www.mothercare.com/) - 317,625 failures

  • Fastest average response time:

    Fenwick (http://www.fenwick.co.uk/)




Accessibility and Performance rankings Expand / contract icon

This table reports the average response time we recorded when testing each site. A response time above 0.7 seconds can have a negative effect on user experience.

This table reports the percentage of pages on the sites we tested that passed automated WCAG 1.0 A and AA testing (0 means every page had an issue).

Organisation Avg. Response Download (kB/s)
Only available for Qtr 4 2010 onwards
Organisation A AA
DFS100.0087.20
Adams100.0060.00
Fenwick100.0016.04
Clinton Cards100.006.40
Vision Express100.000.80
Blacks100.000.00
Boots100.000.00
H Samuel100.000.00
Jessops100.000.00
Specsavers99.201.60
D &​ A (glasses)99.200.00
Holland &​ Barrett99.200.00
Homebase99.200.00
M&​Co at Mackays (Scotl​and)99.200.00
Robert Dyas99.200.00
Hamleys98.400.00
Lakeland98.400.00
Superdrug98.400.00
Apple iTunes97.960.00
Marshall Ward97.600.00
British Home Stores96.800.00
T-Mobile96.800.00
Debenhams96.000.00
Sainsbury96.000.00
Top Shop96.000.00
QVCUK.com95.200.80
Harvey Nichols95.200.00
Oddbins95.200.00
Harrods94.400.00
choice93.600.00
Furniture Village92.800.00
Goldsmiths92.800.00
Kelkoo92.800.00
Additions Direct92.000.00
Tesco Direct91.200.80
Marks &​ Spencer89.600.00
Comet UK88.800.00
Empire Stores88.800.00
Matches88.800.00
Toys R Us88.000.00
O286.401.60
Waitrose83.200.80
Morrisons82.400.00
Habitat80.8010.40
Carphone Warehouse80.800.00
Jones80.000.00
Majestic Wine79.200.00
Ted Baker79.200.00
Wickes79.200.00
Early Learning Centr​e76.800.00
Firebox76.800.00
Littlewoods76.000.00
Argos71.200.00
Thresher67.240.00
Vodafone66.400.00
HMV61.600.00
Asda59.522.38
Disney57.600.80
Littlewoods Direct56.800.00
Waterstones55.200.00
Kays52.800.00
asos.com47.200.00
Matalan44.000.00
Mothercare44.000.00
Ebuyer41.600.00
Focus40.000.00
Amazon UK37.600.00
Figleaves33.600.00
John Lewis Stores29.600.00
Phones 4u28.000.00
Game26.400.00
Bargain Booze25.600.00
Ikea24.800.00
Dell EMEA21.600.00
E Bay21.600.00
Republic21.600.00
House of Fraser20.800.00
Bensons for Beds20.000.00
J D Sports19.200.00
Freemans16.800.80
JJB Sports16.800.00
Orange16.000.80
SCS13.600.00
Halfords12.800.00
P C World12.800.00
Anne Summers12.000.00
Virgin Retail12.000.00
N Brown Group plc11.110.00
Packard Bell UK10.260.00
Trot26.400.00
Currys3.200.00
Co-Op1.600.00
Net a Porter1.600.00
Staples1.600.00
Rosebys1.020.00
Borders0.800.00
Dixons0.800.00
Maplin Electronics0.800.00
Direct Specs0.000.00
Endless.com0.000.00
Gap0.000.00
La Senza0.000.00
Laura Ashley0.000.00
Next0.000.00
Outdoor Megastore0.000.00
Pixmania0.000.00
Play.com0.000.00
Thorntons0.000.00
W H Smith0.000.00
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Error free sites

The following sites scored full marks for Function.

  • Adams
  • Clinton Cards
  • DFS
  • Direct Specs
  • Figleaves
  • Freemans
  • Furniture Village
  • Gap
  • Jessops
  • JJB Sports
  • Jones
  • Robert Dyas
  • Specsavers
  • Trot2
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Failing A & AA on every page

The following sites failed high priority tests on every page.

  • Direct Specs
  • Endless.com
  • Gap
  • La Senza
  • Laura Ashley
  • Next
  • Outdoor Megastore
  • Pixmania
  • Play.com
  • Thorntons
  • W H Smith
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Excluded from INDEX

The following sites were excluded from the INDEX.

  • No sites were excluded from this INDEX
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PDF testing

22.1% of checked PDFs were not tagged for accessibility.

Sitemorse performs twenty eight checks on PDF documents as part of our website benchmarking to ensure users do not experience problems such as broken links, or failing email addresses - we are also the first to test the accessibility compliance of PDF's.

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Top ten functional failures

The most common categories of functional failure.

url/fetch/badcookie
Web server attempted to set invalid cookie
81.71%
url/fetch/notfound
File not found
13.42%
url/fetch/noaddr
Host not found in DNS
1.19%
url/fetch/timeout
Timeout downloading file
0.97%
url/fetch/unknownstatus
Unknown status code received from web server
0.83%
url/fetch/badscheme
URL scheme was unrecognised
0.52%
url/fetch/accessdenied
Access is denied
0.44%
url/fetch/noeoh
No end-of-headers found in HTTP response
0.32%
url/fetch/exception
Exception while downloading file
0.26%
url/fetch/badport
Server port in URL must be numerical
0.22%
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Top ten code quality failures

The most common categories of code quality failure.

file/html/badentity
Invalid character in entity
43.04%
file/html/unknownentity
Unknown entity name
42.03%
file/html/tagnotallowed
A start tag has been found in a position in which that element may not appear
4.85%
file/html/badvalue
Invalid attribute value
3.69%
file/html/badattr
Invalid attribute name
2.36%
file/html/closingunopened
A redundant close tag was found
0.88%
file/url/badpath
Illegal character in URL path section
0.69%
file/url/badquery
Illegal character in URL query section
0.59%
file/html/unknowntag
A start or end tag was found which was unrecognised
0.41%
file/html/missingclose
An element is missing the required close tag
0.39%