December 2008/UK Retail Banks
INDEX Facts
- Completed date:
09 Dec 2008
- Total URLs tested:
26,345
- Total tests run:
8,576,295
- Total number of PDF's:
545
- URLs failing functional tests:
5.94%
- Pages failing code standards:
70.72%
- Pages missing a title:
0.46%
- Pages failing accessibility level A:
20.65%
- Pages failing accessibility level AA:
88.60%
- Poorest code quality:
Derbyshire Building Society (http://www.thederbyshire.co.uk/) - 25,385 failures
- Fastest average response time:
Ecology Building Society (http://www.ecology.co.uk/)
Accessibility and Performance rankings
This table reports the average response time we recorded when testing each site. A response time above 0.7 seconds can have a negative effect on user experience.
This table reports the percentage of pages on the sites we tested that passed automated WCAG 1.0 A and AA testing (0 means every page had an issue).
| Organisation | Avg. Response | Download (kB/s) |
|---|---|---|
| Only available for Qtr 4 2010 onwards | ||
| Organisation | A | AA |
|---|---|---|
| Intelligent Finance | 100.00 | 99.22 |
| askBM | 100.00 | 97.67 |
| Julian Hodge Bank Group | 100.00 | 95.56 |
| Bradford & Bingley | 100.00 | 92.00 |
| Ecology Building Society | 100.00 | 83.50 |
| Scarborough Building Society | 100.00 | 67.46 |
| Tesco Personal Finance | 100.00 | 59.84 |
| Cheshire Building Society | 100.00 | 32.00 |
| Stroud & Swindon Building Society | 100.00 | 3.15 |
| Principality Building Society | 100.00 | 1.55 |
| Leeds Building Society | 100.00 | 0.80 |
| Bank of Ireland Northern Ireland | 100.00 | 0.79 |
| NatWest | 100.00 | 0.79 |
| Alliance & Leicester | 100.00 | 0.00 |
| Alliance & Leicester Commercial Bank | 100.00 | 0.00 |
| Bank of Ireland | 100.00 | 0.00 |
| British Bankers' Association | 100.00 | 0.00 |
| Coutts Private banking | 100.00 | 0.00 |
| Dunfermline Building Society | 100.00 | 0.00 |
| Furness Building Society | 100.00 | 0.00 |
| HFC Bank | 100.00 | 0.00 |
| Lloyds TSB | 100.00 | 0.00 |
| Standard Life | 100.00 | 0.00 |
| The Melton Mowbray Building Society | 100.00 | 0.00 |
| cahoot | 100.00 | 0.00 |
| first direct | 100.00 | 0.00 |
| Portman Building Society | 99.22 | 11.72 |
| Marks & Spencer Money | 99.22 | 0.00 |
| Newcastle Building Society | 99.21 | 0.00 |
| Skipton Building Society | 99.21 | 0.00 |
| Nationwide Building Society | 99.20 | 13.60 |
| Barclays | 99.20 | 10.40 |
| Ulster Bank | 98.44 | 0.00 |
| northern rock | 98.40 | 34.40 |
| Triodos | 97.67 | 0.00 |
| Royal Bank of Scotland | 97.62 | 0.00 |
| Laiki Group | 96.83 | 0.00 |
| Bank Of Scotland | 96.03 | 0.00 |
| Norwich and Peterborough Building Society | 95.28 | 0.79 |
| First Trust Bank | 95.24 | 0.00 |
| The AA | 95.24 | 0.00 |
| Yorkshire Bank | 93.65 | 0.00 |
| Smile | 92.80 | 0.00 |
| Secure Trust Bank | 87.50 | 68.75 |
| Co-operative Bank | 87.50 | 0.00 |
| Leek United Building Society | 84.62 | 0.00 |
| ING Direct | 84.25 | 0.00 |
| Derbyshire Building Society | 81.25 | 0.00 |
| Northern Bank | 79.84 | 0.00 |
| AIB - Ireland | 78.91 | 0.00 |
| Clydesdale Bank | 77.60 | 0.00 |
| Direct Line | 76.80 | 0.00 |
| Financial Services Authority | 74.40 | 47.20 |
| Britannia Building Society | 74.40 | 0.00 |
| Halifax Online | 74.40 | 0.00 |
| Bank Of Cyprus | 67.06 | 0.00 |
| HSBC Bank plc | 60.63 | 0.00 |
| Prudential UK | 51.20 | 0.00 |
| Nottingham Building Society | 43.55 | 0.00 |
| Coventry Building Society | 17.05 | 0.00 |
| Liverpool Victoria | 16.28 | 43.41 |
| Sainsbury's Bank | 15.20 | 0.00 |
| Cater Allen Private Bank | 11.63 | 0.00 |
| Citibank UK | 10.71 | 0.00 |
| Egg | 0.79 | 0.00 |
| Arbuthnot Banking Group | 0.00 | 0.00 |
| Bank of England | 0.00 | 0.00 |
| Islamic Bank of Britain | 0.00 | 0.00 |
| The Loughborough Building Society | 0.00 | 0.00 |
| Unity Trust Bank | 0.00 | 0.00 |
Error free sites
The following sites scored full marks for Function.
- askBM
- Intelligent Finance
- Julian Hodge Bank Group
- Stroud & Swindon Building Society
Failing A & AA on every page
The following sites failed high priority tests on every page.
- Arbuthnot Banking Group
- Bank of England
- Islamic Bank of Britain
- The Loughborough Building Society
- Unity Trust Bank
Excluded from INDEX
The following sites were excluded from the INDEX.
- Investec Bank
- The Hanley Building Society
PDF testing
19.6% of checked PDFs were not tagged for accessibility.
Sitemorse performs twenty eight checks on PDF documents as part of our website benchmarking to ensure users do not experience problems such as broken links, or failing email addresses - we are also the first to test the accessibility compliance of PDF's.
Top ten functional failures
The most common categories of functional failure.
| file/url/offtop None |
37.00% |
| url/fetch/notfound File not found |
12.53% |
| file/url/badquery None |
9.68% |
| url/fetch/badcookie Web server attempted to set invalid cookie |
6.21% |
| url/fetch/accessdenied Access is denied |
5.78% |
| file/html/longtitle None |
5.42% |
| url/mail/exception Exception while verifying email address |
5.34% |
| url/mail/badsmtp Mail server returned unexpected response |
4.51% |
| file/url/badpath None |
4.22% |
| file/html/badmeta None |
4.22% |
Top ten code quality failures
The most common categories of code quality failure.
| file/html/badvalue Invalid attribute value |
33.13% |
| file/html/badentity Invalid character in entity |
15.79% |
| file/html/unknownentity Unknown entity name |
15.54% |
| file/html/tagnotallowed A start tag has been found in a position in which that element may not appear |
11.43% |
| file/html/badattr Invalid attribute name |
10.14% |
| file/html/closingunopened A redundant close tag was found |
5.94% |
| file/html/missingclose An element is missing the required close tag |
2.79% |
| file/html/unknowntag A start or end tag was found which was unrecognised |
2.42% |
| file/html/longtitle None |
0.64% |
| file/html/repeatedattr A tag has been assigned the same attribute more than once |
0.63% |