November 2008/UK Retail Banks
INDEX Facts
- Completed date:
07 Nov 2008
- Total URLs tested:
27,636
- Total tests run:
8,994,804
- Total number of PDF's:
504
- URLs failing functional tests:
6.15%
- Pages failing code standards:
69.53%
- Pages missing a title:
0.43%
- Pages failing accessibility level A:
19.92%
- Pages failing accessibility level AA:
89.68%
- Poorest code quality:
Derbyshire Building Society (http://www.thederbyshire.co.uk/) - 26,994 failures
- Fastest average response time:
Secure Trust Bank (http://www.securetrustbank.com/)
Accessibility and Performance rankings
This table reports the average response time we recorded when testing each site. A response time above 0.7 seconds can have a negative effect on user experience.
This table reports the percentage of pages on the sites we tested that passed automated WCAG 1.0 A and AA testing (0 means every page had an issue).
| Organisation | Avg. Response | Download (kB/s) |
|---|---|---|
| Only available for Qtr 4 2010 onwards | ||
| Organisation | A | AA |
|---|---|---|
| askBM | 100.00 | 100.00 |
| Julian Hodge Bank Group | 100.00 | 97.78 |
| Intelligent Finance | 100.00 | 96.09 |
| Ecology Building Society | 100.00 | 85.29 |
| Bradford & Bingley | 100.00 | 70.40 |
| Scarborough Building Society | 100.00 | 69.29 |
| Cheshire Building Society | 100.00 | 32.00 |
| Tesco Personal Finance | 100.00 | 31.20 |
| Stroud & Swindon Building Society | 100.00 | 3.10 |
| Principality Building Society | 100.00 | 1.55 |
| Bank of Ireland Northern Ireland | 100.00 | 0.79 |
| Alliance & Leicester | 100.00 | 0.00 |
| Alliance & Leicester Commercial Bank | 100.00 | 0.00 |
| Bank of Ireland | 100.00 | 0.00 |
| British Bankers' Association | 100.00 | 0.00 |
| Dunfermline Building Society | 100.00 | 0.00 |
| Furness Building Society | 100.00 | 0.00 |
| HFC Bank | 100.00 | 0.00 |
| Lloyds TSB | 100.00 | 0.00 |
| Marks & Spencer Money | 100.00 | 0.00 |
| Standard Life | 100.00 | 0.00 |
| The Melton Mowbray Building Society | 100.00 | 0.00 |
| cahoot | 100.00 | 0.00 |
| first direct | 100.00 | 0.00 |
| Portman Building Society | 99.22 | 0.78 |
| Nationwide Building Society | 99.21 | 7.14 |
| Newcastle Building Society | 99.21 | 0.00 |
| Barclays | 99.20 | 11.20 |
| Leeds Building Society | 99.20 | 0.80 |
| Laiki Group | 99.20 | 0.00 |
| northern rock | 98.43 | 35.43 |
| Royal Bank of Scotland | 98.43 | 0.00 |
| The AA | 98.43 | 0.00 |
| Ulster Bank | 98.41 | 0.00 |
| NatWest | 98.40 | 0.00 |
| Skipton Building Society | 98.40 | 0.00 |
| Triodos | 98.40 | 0.00 |
| Yorkshire Bank | 96.06 | 0.00 |
| Bank Of Scotland | 96.00 | 0.00 |
| Coutts Private banking | 96.00 | 0.00 |
| First Trust Bank | 95.28 | 0.00 |
| Norwich and Peterborough Building Society | 95.24 | 0.79 |
| Northern Bank | 92.91 | 0.00 |
| Clydesdale Bank | 92.80 | 0.00 |
| Co-operative Bank | 91.47 | 0.00 |
| Smile | 91.34 | 0.00 |
| Secure Trust Bank | 87.50 | 68.75 |
| AIB - Ireland | 87.40 | 0.00 |
| Leek United Building Society | 82.40 | 0.00 |
| ING Direct | 81.75 | 0.00 |
| Britannia Building Society | 79.20 | 0.00 |
| Direct Line | 79.20 | 0.00 |
| Halifax Online | 78.57 | 0.00 |
| Derbyshire Building Society | 77.34 | 0.00 |
| Financial Services Authority | 72.00 | 37.60 |
| Bank Of Cyprus | 61.36 | 0.00 |
| HSBC Bank plc | 61.11 | 0.00 |
| Prudential UK | 49.60 | 0.00 |
| Nottingham Building Society | 48.00 | 0.00 |
| Coventry Building Society | 22.83 | 0.00 |
| Liverpool Victoria | 16.54 | 46.46 |
| Investec Bank | 15.38 | 0.00 |
| Citibank UK | 11.76 | 0.00 |
| Cater Allen Private Bank | 11.11 | 0.00 |
| Sainsbury's Bank | 8.80 | 0.00 |
| Egg | 2.38 | 0.00 |
| Arbuthnot Banking Group | 0.00 | 0.00 |
| Bank of England | 0.00 | 0.00 |
| Islamic Bank of Britain | 0.00 | 0.00 |
| The Loughborough Building Society | 0.00 | 0.00 |
| Unity Trust Bank | 0.00 | 0.00 |
Error free sites
The following sites scored full marks for Function.
- askBM
- Bradford & Bingley
- Intelligent Finance
- Julian Hodge Bank Group
- Stroud & Swindon Building Society
Failing A & AA on every page
The following sites failed high priority tests on every page.
- Arbuthnot Banking Group
- Bank of England
- Islamic Bank of Britain
- The Loughborough Building Society
- Unity Trust Bank
Excluded from INDEX
The following sites were excluded from the INDEX.
- The Hanley Building Society
PDF testing
16.7% of checked PDFs were not tagged for accessibility.
Sitemorse performs twenty eight checks on PDF documents as part of our website benchmarking to ensure users do not experience problems such as broken links, or failing email addresses - we are also the first to test the accessibility compliance of PDF's.
Top ten functional failures
The most common categories of functional failure.
| file/url/offtop None |
34.54% |
| url/fetch/notfound File not found |
15.48% |
| url/fetch/badcookie Web server attempted to set invalid cookie |
10.12% |
| file/url/badquery None |
9.97% |
| file/html/longtitle None |
5.18% |
| file/html/badmeta None |
4.68% |
| file/url/badpath None |
3.72% |
| url/fetch/accessdenied Access is denied |
3.36% |
| url/mail/exception Exception while verifying email address |
3.15% |
| url/fetch/connref Connection refused by server |
2.36% |
Top ten code quality failures
The most common categories of code quality failure.
| file/html/badvalue Invalid attribute value |
30.31% |
| file/html/badentity Invalid character in entity |
18.73% |
| file/html/unknownentity Unknown entity name |
18.26% |
| file/html/tagnotallowed A start tag has been found in a position in which that element may not appear |
10.37% |
| file/html/badattr Invalid attribute name |
8.69% |
| file/html/closingunopened A redundant close tag was found |
5.40% |
| file/html/unknowntag A start or end tag was found which was unrecognised |
3.11% |
| file/html/missingclose An element is missing the required close tag |
2.51% |
| file/html/repeatedattr A tag has been assigned the same attribute more than once |
0.65% |
| url/fetch/moved A "301 Moved Permanently" response was received |
0.56% |