October 2008/UK Retail Banks
INDEX Facts
- Completed date:
07 Oct 2008
- Total URLs tested:
26,882
- Total tests run:
8,749,832
- Total number of PDF's:
507
- URLs failing functional tests:
6.04%
- Pages failing code standards:
69.64%
- Pages missing a title:
0.44%
- Pages failing accessibility level A:
22.04%
- Pages failing accessibility level AA:
90.76%
- Poorest code quality:
Derbyshire Building Society (http://www.thederbyshire.co.uk/) - 28,275 failures
- Fastest average response time:
Ecology Building Society (http://www.ecology.co.uk/)
Accessibility and Performance rankings
This table reports the average response time we recorded when testing each site. A response time above 0.7 seconds can have a negative effect on user experience.
This table reports the percentage of pages on the sites we tested that passed automated WCAG 1.0 A and AA testing (0 means every page had an issue).
| Organisation | Avg. Response | Download (kB/s) |
|---|---|---|
| Only available for Qtr 4 2010 onwards | ||
| Organisation | A | AA |
|---|---|---|
| askBM | 100.00 | 99.21 |
| Julian Hodge Bank Group | 100.00 | 97.78 |
| Intelligent Finance | 100.00 | 96.06 |
| Ecology Building Society | 100.00 | 85.15 |
| Scarborough Building Society | 100.00 | 60.32 |
| Cheshire Building Society | 100.00 | 32.00 |
| Stroud & Swindon Building Society | 100.00 | 2.34 |
| Bank of Ireland Northern Ireland | 100.00 | 0.78 |
| Principality Building Society | 100.00 | 0.78 |
| Alliance & Leicester | 100.00 | 0.00 |
| Alliance & Leicester Commercial Bank | 100.00 | 0.00 |
| Bank of Ireland | 100.00 | 0.00 |
| British Bankers' Association | 100.00 | 0.00 |
| Dunfermline Building Society | 100.00 | 0.00 |
| Furness Building Society | 100.00 | 0.00 |
| HFC Bank | 100.00 | 0.00 |
| Lloyds TSB | 100.00 | 0.00 |
| Marks & Spencer Money | 100.00 | 0.00 |
| Newcastle Building Society | 100.00 | 0.00 |
| The Melton Mowbray Building Society | 100.00 | 0.00 |
| cahoot | 100.00 | 0.00 |
| first direct | 100.00 | 0.00 |
| Skipton Building Society | 99.22 | 0.00 |
| Tesco Personal Finance | 99.21 | 42.52 |
| Leeds Building Society | 99.21 | 0.79 |
| NatWest | 99.21 | 0.79 |
| Nationwide Building Society | 99.21 | 0.79 |
| Laiki Group | 99.21 | 0.00 |
| Portman Building Society | 99.21 | 0.00 |
| Bradford & Bingley | 99.20 | 70.40 |
| Standard Life | 99.20 | 0.00 |
| northern rock | 98.41 | 27.78 |
| Royal Bank of Scotland | 98.41 | 0.00 |
| Triodos | 97.67 | 0.00 |
| Ulster Bank | 97.66 | 0.00 |
| Norwich and Peterborough Building Society | 97.62 | 0.79 |
| Yorkshire Bank | 97.60 | 0.00 |
| Barclays | 96.80 | 9.60 |
| First Trust Bank | 95.28 | 0.79 |
| Coutts Private banking | 95.28 | 0.00 |
| Co-operative Bank | 94.53 | 0.00 |
| The AA | 94.44 | 0.00 |
| Bank Of Scotland | 94.40 | 0.00 |
| Smile | 89.60 | 0.00 |
| Clydesdale Bank | 88.10 | 0.00 |
| AIB - Ireland | 84.80 | 0.00 |
| Britannia Building Society | 81.60 | 0.00 |
| Halifax Online | 81.60 | 0.00 |
| ING Direct | 79.20 | 0.00 |
| Leek United Building Society | 79.05 | 0.00 |
| Derbyshire Building Society | 78.12 | 0.00 |
| Financial Services Authority | 72.22 | 43.65 |
| Direct Line | 72.00 | 0.00 |
| Bank Of Cyprus | 66.27 | 0.00 |
| HSBC Bank plc | 65.87 | 0.00 |
| Prudential UK | 51.18 | 0.00 |
| Nottingham Building Society | 44.80 | 0.00 |
| Coventry Building Society | 23.02 | 0.00 |
| Investec Bank | 15.38 | 0.00 |
| Citibank UK | 12.63 | 0.00 |
| Cater Allen Private Bank | 11.11 | 0.00 |
| Sainsbury's Bank | 8.66 | 0.00 |
| Northern Bank | 5.51 | 0.00 |
| Egg | 0.80 | 0.00 |
| Liverpool Victoria | 0.78 | 0.00 |
| Arbuthnot Banking Group | 0.00 | 0.00 |
| Bank of England | 0.00 | 0.00 |
| Islamic Bank of Britain | 0.00 | 0.00 |
| Secure Trust Bank | 0.00 | 0.00 |
| The Loughborough Building Society | 0.00 | 0.00 |
| Unity Trust Bank | 0.00 | 0.00 |
Error free sites
The following sites scored full marks for Function.
- Alliance & Leicester
- askBM
- Intelligent Finance
- Julian Hodge Bank Group
- Derbyshire Building Society
Failing A & AA on every page
The following sites failed high priority tests on every page.
- Arbuthnot Banking Group
- Bank of England
- Islamic Bank of Britain
- Secure Trust Bank
- The Loughborough Building Society
- Unity Trust Bank
Excluded from INDEX
The following sites were excluded from the INDEX.
- The Hanley Building Society
PDF testing
17.2% of checked PDFs were not tagged for accessibility.
Sitemorse performs twenty eight checks on PDF documents as part of our website benchmarking to ensure users do not experience problems such as broken links, or failing email addresses - we are also the first to test the accessibility compliance of PDF's.
Top ten functional failures
The most common categories of functional failure.
| file/url/offtop None |
38.88% |
| url/fetch/notfound File not found |
11.70% |
| file/url/badpath None |
10.64% |
| url/fetch/badcookie Web server attempted to set invalid cookie |
9.13% |
| file/url/badquery None |
7.66% |
| file/html/longtitle None |
5.23% |
| file/html/badmeta None |
4.11% |
| url/mail/exception Exception while verifying email address |
3.23% |
| url/fetch/noeoh No end-of-headers found in HTTP response |
1.83% |
| url/mail/badsmtp Mail server returned unexpected response |
1.72% |
Top ten code quality failures
The most common categories of code quality failure.
| file/html/badvalue Invalid attribute value |
31.58% |
| file/html/unknownentity Unknown entity name |
18.62% |
| file/html/badentity Invalid character in entity |
18.35% |
| file/html/badattr Invalid attribute name |
9.54% |
| file/html/tagnotallowed A start tag has been found in a position in which that element may not appear |
9.38% |
| file/html/closingunopened A redundant close tag was found |
4.93% |
| file/html/unknowntag A start or end tag was found which was unrecognised |
3.19% |
| file/html/missingclose An element is missing the required close tag |
2.22% |
| file/html/longtitle None |
0.49% |
| url/fetch/moved A "301 Moved Permanently" response was received |
0.48% |