September 2008/UK Retail Banks
INDEX Facts
- Completed date:
09 Sep 2008
- Total URLs tested:
27,229
- Total tests run:
8,862,737
- Total number of PDF's:
512
- URLs failing functional tests:
5.99%
- Pages failing code standards:
68.88%
- Pages missing a title:
0.62%
- Pages failing accessibility level A:
21.92%
- Pages failing accessibility level AA:
90.53%
- Poorest code quality:
Derbyshire Building Society (http://www.thederbyshire.co.uk/) - 27,121 failures
- Fastest average response time:
Ecology Building Society (http://www.ecology.co.uk/)
Accessibility and Performance rankings
This table reports the average response time we recorded when testing each site. A response time above 0.7 seconds can have a negative effect on user experience.
This table reports the percentage of pages on the sites we tested that passed automated WCAG 1.0 A and AA testing (0 means every page had an issue).
| Organisation | Avg. Response | Download (kB/s) |
|---|---|---|
| Only available for Qtr 4 2010 onwards | ||
| Organisation | A | AA |
|---|---|---|
| Intelligent Finance | 100.00 | 100.00 |
| askBM | 100.00 | 99.21 |
| Julian Hodge Bank Group | 100.00 | 97.78 |
| Ecology Building Society | 100.00 | 85.00 |
| Bradford & Bingley | 100.00 | 69.05 |
| Scarborough Building Society | 100.00 | 53.54 |
| Tesco Personal Finance | 100.00 | 45.67 |
| Cheshire Building Society | 100.00 | 36.80 |
| Stroud & Swindon Building Society | 100.00 | 2.40 |
| Leeds Building Society | 100.00 | 0.80 |
| Bank of Ireland Northern Ireland | 100.00 | 0.79 |
| Principality Building Society | 100.00 | 0.78 |
| Alliance & Leicester | 100.00 | 0.00 |
| Alliance & Leicester Commercial Bank | 100.00 | 0.00 |
| Bank of Ireland | 100.00 | 0.00 |
| British Bankers' Association | 100.00 | 0.00 |
| Dunfermline Building Society | 100.00 | 0.00 |
| Furness Building Society | 100.00 | 0.00 |
| HFC Bank | 100.00 | 0.00 |
| Lloyds TSB | 100.00 | 0.00 |
| Marks & Spencer Money | 100.00 | 0.00 |
| Skipton Building Society | 100.00 | 0.00 |
| The Melton Mowbray Building Society | 100.00 | 0.00 |
| Ulster Bank | 100.00 | 0.00 |
| cahoot | 100.00 | 0.00 |
| first direct | 100.00 | 0.00 |
| Nationwide Building Society | 99.21 | 0.79 |
| Royal Bank of Scotland | 99.21 | 0.79 |
| Portman Building Society | 99.21 | 0.00 |
| northern rock | 99.20 | 45.60 |
| Newcastle Building Society | 99.20 | 0.00 |
| Triodos | 98.44 | 0.00 |
| The AA | 98.41 | 0.00 |
| Barclays | 98.40 | 9.60 |
| NatWest | 98.40 | 0.00 |
| Laiki Group | 97.60 | 0.00 |
| Yorkshire Bank | 96.80 | 0.00 |
| Coutts Private banking | 96.03 | 0.00 |
| Bank Of Scotland | 95.20 | 0.00 |
| Norwich and Peterborough Building Society | 93.65 | 0.79 |
| Britannia Building Society | 92.80 | 0.00 |
| AIB - Ireland | 92.00 | 0.00 |
| Smile | 91.34 | 0.00 |
| First Trust Bank | 91.27 | 0.00 |
| Standard Life | 91.20 | 0.00 |
| Clydesdale Bank | 88.80 | 0.00 |
| Co-operative Bank | 88.37 | 0.00 |
| ING Direct | 85.71 | 0.00 |
| Halifax Online | 78.57 | 0.00 |
| Leek United Building Society | 77.11 | 0.00 |
| Derbyshire Building Society | 76.98 | 0.00 |
| Direct Line | 67.20 | 0.00 |
| Bank Of Cyprus | 66.27 | 0.00 |
| Financial Services Authority | 64.00 | 28.80 |
| HSBC Bank plc | 60.00 | 0.00 |
| Prudential UK | 59.20 | 0.00 |
| Nottingham Building Society | 45.60 | 0.00 |
| The Loughborough Building Society | 18.69 | 0.00 |
| Sainsbury's Bank | 18.40 | 0.00 |
| Coventry Building Society | 17.83 | 0.00 |
| Liverpool Victoria | 16.28 | 8.53 |
| Investec Bank | 15.38 | 0.00 |
| Citibank UK | 12.63 | 0.00 |
| Cater Allen Private Bank | 11.20 | 0.00 |
| Northern Bank | 3.94 | 0.00 |
| Bank of England | 0.80 | 0.00 |
| Egg | 0.79 | 0.00 |
| Arbuthnot Banking Group | 0.00 | 0.00 |
| Islamic Bank of Britain | 0.00 | 0.00 |
| Secure Trust Bank | 0.00 | 0.00 |
| Unity Trust Bank | 0.00 | 0.00 |
Error free sites
The following sites scored full marks for Function.
- Alliance & Leicester
- Bradford & Bingley
- Intelligent Finance
- Julian Hodge Bank Group
- Leeds Building Society
- Stroud & Swindon Building Society
- Cheshire Building Society
Failing A & AA on every page
The following sites failed high priority tests on every page.
- Arbuthnot Banking Group
- Islamic Bank of Britain
- Secure Trust Bank
- Unity Trust Bank
Excluded from INDEX
The following sites were excluded from the INDEX.
- The Hanley Building Society
PDF testing
16.4% of checked PDFs were not tagged for accessibility.
Sitemorse performs twenty eight checks on PDF documents as part of our website benchmarking to ensure users do not experience problems such as broken links, or failing email addresses - we are also the first to test the accessibility compliance of PDF's.
Top ten functional failures
The most common categories of functional failure.
| file/url/offtop None |
52.17% |
| file/url/badpath None |
9.00% |
| url/fetch/notfound File not found |
8.64% |
| file/url/badquery None |
7.28% |
| url/fetch/badcookie Web server attempted to set invalid cookie |
7.25% |
| file/html/longtitle None |
3.79% |
| file/html/badmeta None |
3.02% |
| url/mail/exception Exception while verifying email address |
2.41% |
| url/mail/badsmtp Mail server returned unexpected response |
1.55% |
| file/html/notitle None |
1.38% |
Top ten code quality failures
The most common categories of code quality failure.
| file/html/badvalue Invalid attribute value |
31.61% |
| file/html/unknownentity Unknown entity name |
17.46% |
| file/html/badentity Invalid character in entity |
17.19% |
| file/html/tagnotallowed A start tag has been found in a position in which that element may not appear |
11.27% |
| file/html/badattr Invalid attribute name |
10.10% |
| file/html/closingunopened A redundant close tag was found |
5.03% |
| file/html/unknowntag A start or end tag was found which was unrecognised |
2.94% |
| file/html/missingclose An element is missing the required close tag |
2.44% |
| url/fetch/moved A "301 Moved Permanently" response was received |
0.43% |
| file/html/longtitle None |
0.43% |