August 2008/UK Retail Banks
INDEX Facts
- Completed date:
07 Aug 2008
- Total URLs tested:
27,143
- Total tests run:
8,835,723
- Total number of PDF's:
548
- URLs failing functional tests:
5.73%
- Pages failing code standards:
68.04%
- Pages missing a title:
0.90%
- Pages failing accessibility level A:
22.24%
- Pages failing accessibility level AA:
90.37%
- Poorest code quality:
Derbyshire Building Society (http://www.thederbyshire.co.uk/) - 24,749 failures
- Fastest average response time:
Ecology Building Society (http://www.ecology.co.uk/)
Accessibility and Performance rankings
This table reports the average response time we recorded when testing each site. A response time above 0.7 seconds can have a negative effect on user experience.
This table reports the percentage of pages on the sites we tested that passed automated WCAG 1.0 A and AA testing (0 means every page had an issue).
| Organisation | Avg. Response | Download (kB/s) |
|---|---|---|
| Only available for Qtr 4 2010 onwards | ||
| Organisation | A | AA |
|---|---|---|
| Intelligent Finance | 100.00 | 99.22 |
| askBM | 100.00 | 98.43 |
| Julian Hodge Bank Group | 100.00 | 97.78 |
| Ecology Building Society | 100.00 | 96.59 |
| Bradford & Bingley | 100.00 | 86.61 |
| Scarborough Building Society | 100.00 | 48.80 |
| Tesco Personal Finance | 100.00 | 47.62 |
| Cheshire Building Society | 100.00 | 37.30 |
| Bank of Ireland Northern Ireland | 100.00 | 0.79 |
| Principality Building Society | 100.00 | 0.78 |
| Alliance & Leicester | 100.00 | 0.00 |
| Alliance & Leicester Commercial Bank | 100.00 | 0.00 |
| Bank of Ireland | 100.00 | 0.00 |
| British Bankers' Association | 100.00 | 0.00 |
| Dunfermline Building Society | 100.00 | 0.00 |
| Furness Building Society | 100.00 | 0.00 |
| HFC Bank | 100.00 | 0.00 |
| Leeds Building Society | 100.00 | 0.00 |
| Marks & Spencer Money | 100.00 | 0.00 |
| Portman Building Society | 100.00 | 0.00 |
| Skipton Building Society | 100.00 | 0.00 |
| Stroud & Swindon Building Society | 100.00 | 0.00 |
| Ulster Bank | 100.00 | 0.00 |
| cahoot | 100.00 | 0.00 |
| first direct | 100.00 | 0.00 |
| Lloyds TSB | 99.22 | 0.00 |
| northern rock | 99.21 | 45.24 |
| Royal Bank of Scotland | 99.21 | 0.79 |
| The AA | 99.21 | 0.00 |
| Nationwide Building Society | 99.20 | 0.00 |
| Barclays | 98.43 | 13.39 |
| Coutts Private banking | 98.43 | 0.00 |
| NatWest | 98.43 | 0.00 |
| The Melton Mowbray Building Society | 98.40 | 0.00 |
| Triodos | 97.67 | 0.00 |
| Laiki Group | 97.60 | 0.00 |
| Yorkshire Bank | 95.28 | 0.00 |
| Bank Of Scotland | 94.44 | 0.00 |
| First Trust Bank | 94.40 | 0.00 |
| Norwich and Peterborough Building Society | 92.86 | 0.79 |
| Smile | 92.00 | 0.00 |
| Britannia Building Society | 91.20 | 0.00 |
| Co-operative Bank | 90.62 | 0.00 |
| AIB - Ireland | 90.48 | 0.00 |
| Standard Life | 89.60 | 0.80 |
| ING Direct | 88.89 | 0.00 |
| Clydesdale Bank | 88.80 | 0.00 |
| Halifax Online | 83.59 | 0.78 |
| Newcastle Building Society | 78.57 | 0.00 |
| Leek United Building Society | 77.11 | 0.00 |
| Derbyshire Building Society | 76.74 | 0.00 |
| Direct Line | 74.40 | 0.00 |
| HSBC Bank plc | 70.63 | 0.00 |
| Bank Of Cyprus | 65.85 | 0.00 |
| Financial Services Authority | 62.40 | 26.40 |
| Prudential UK | 54.40 | 0.00 |
| Nottingham Building Society | 45.60 | 0.00 |
| The Loughborough Building Society | 19.23 | 0.00 |
| Sainsbury's Bank | 19.20 | 0.00 |
| Liverpool Victoria | 16.41 | 8.59 |
| Investec Bank | 15.38 | 0.00 |
| Cater Allen Private Bank | 12.70 | 0.00 |
| Coventry Building Society | 12.50 | 0.00 |
| Citibank UK | 9.52 | 0.00 |
| Northern Bank | 4.69 | 0.00 |
| Bank of England | 0.80 | 0.00 |
| Egg | 0.80 | 0.00 |
| Arbuthnot Banking Group | 0.00 | 0.00 |
| Islamic Bank of Britain | 0.00 | 0.00 |
| Secure Trust Bank | 0.00 | 0.00 |
| Unity Trust Bank | 0.00 | 0.00 |
Error free sites
The following sites scored full marks for Function.
- Alliance & Leicester
- askBM
- Julian Hodge Bank Group
- Stroud & Swindon Building Society
Failing A & AA on every page
The following sites failed high priority tests on every page.
- Arbuthnot Banking Group
- Islamic Bank of Britain
- Secure Trust Bank
- Unity Trust Bank
Excluded from INDEX
The following sites were excluded from the INDEX.
- The Hanley Building Society
PDF testing
15.0% of checked PDFs were not tagged for accessibility.
Sitemorse performs twenty eight checks on PDF documents as part of our website benchmarking to ensure users do not experience problems such as broken links, or failing email addresses - we are also the first to test the accessibility compliance of PDF's.
Top ten functional failures
The most common categories of functional failure.
| file/url/offtop None |
41.00% |
| url/fetch/notfound File not found |
11.91% |
| file/url/badpath None |
10.80% |
| file/url/badquery None |
8.88% |
| url/fetch/badcookie Web server attempted to set invalid cookie |
7.03% |
| file/html/longtitle None |
4.54% |
| file/html/badmeta None |
3.90% |
| url/mail/exception Exception while verifying email address |
3.09% |
| file/html/notitle None |
2.42% |
| url/mail/badsmtp Mail server returned unexpected response |
1.88% |
Top ten code quality failures
The most common categories of code quality failure.
| file/html/badvalue Invalid attribute value |
28.35% |
| file/html/unknownentity Unknown entity name |
18.95% |
| file/html/badentity Invalid character in entity |
18.53% |
| file/html/tagnotallowed A start tag has been found in a position in which that element may not appear |
11.78% |
| file/html/badattr Invalid attribute name |
10.42% |
| file/html/closingunopened A redundant close tag was found |
5.01% |
| file/html/unknowntag A start or end tag was found which was unrecognised |
2.48% |
| file/html/missingclose An element is missing the required close tag |
2.35% |
| url/fetch/moved A "301 Moved Permanently" response was received |
0.50% |
| file/html/longtitle None |
0.40% |