July 2008/UK Retail Banks
INDEX Facts
- Completed date:
07 Jul 2008
- Total URLs tested:
26,366
- Total tests run:
8,581,352
- Total number of PDF's:
477
- URLs failing functional tests:
5.59%
- Pages failing code standards:
67.87%
- Pages missing a title:
0.91%
- Pages failing accessibility level A:
22.93%
- Pages failing accessibility level AA:
90.91%
- Poorest code quality:
Derbyshire Building Society (http://www.thederbyshire.co.uk/) - 28,217 failures
- Fastest average response time:
Bank of Ireland (http://www.bank-of-ireland.co.uk/)
Accessibility and Performance rankings
This table reports the average response time we recorded when testing each site. A response time above 0.7 seconds can have a negative effect on user experience.
This table reports the percentage of pages on the sites we tested that passed automated WCAG 1.0 A and AA testing (0 means every page had an issue).
| Organisation | Avg. Response | Download (kB/s) |
|---|---|---|
| Only available for Qtr 4 2010 onwards | ||
| Organisation | A | AA |
|---|---|---|
| Intelligent Finance | 100.00 | 99.22 |
| Julian Hodge Bank Group | 100.00 | 97.78 |
| Ecology Building Society | 100.00 | 96.55 |
| askBM | 100.00 | 96.03 |
| Bradford & Bingley | 100.00 | 86.61 |
| Scarborough Building Society | 100.00 | 54.40 |
| Cheshire Building Society | 100.00 | 40.48 |
| Barclays | 100.00 | 10.40 |
| Principality Building Society | 100.00 | 0.78 |
| Alliance & Leicester | 100.00 | 0.00 |
| Alliance & Leicester Commercial Bank | 100.00 | 0.00 |
| Bank of Ireland | 100.00 | 0.00 |
| Bank of Ireland Northern Ireland | 100.00 | 0.00 |
| British Bankers' Association | 100.00 | 0.00 |
| Dunfermline Building Society | 100.00 | 0.00 |
| Furness Building Society | 100.00 | 0.00 |
| HFC Bank | 100.00 | 0.00 |
| Leeds Building Society | 100.00 | 0.00 |
| Lloyds TSB | 100.00 | 0.00 |
| Marks & Spencer Money | 100.00 | 0.00 |
| Skipton Building Society | 100.00 | 0.00 |
| Stroud & Swindon Building Society | 100.00 | 0.00 |
| Ulster Bank | 100.00 | 0.00 |
| cahoot | 100.00 | 0.00 |
| first direct | 100.00 | 0.00 |
| Nationwide Building Society | 99.21 | 0.00 |
| Portman Building Society | 99.21 | 0.00 |
| Royal Bank of Scotland | 99.21 | 0.00 |
| northern rock | 99.20 | 51.20 |
| The Melton Mowbray Building Society | 98.41 | 0.00 |
| Tesco Personal Finance | 98.40 | 0.00 |
| Triodos | 97.67 | 0.00 |
| The AA | 97.64 | 0.00 |
| NatWest | 96.85 | 0.00 |
| Laiki Group | 96.83 | 0.00 |
| Coutts Private banking | 96.80 | 0.00 |
| Britannia Building Society | 95.20 | 0.00 |
| Norwich and Peterborough Building Society | 92.91 | 0.79 |
| Bank Of Scotland | 92.80 | 0.00 |
| Clydesdale Bank | 90.40 | 0.00 |
| Co-operative Bank | 89.92 | 0.00 |
| First Trust Bank | 89.68 | 0.00 |
| Smile | 88.80 | 0.00 |
| AIB - Ireland | 88.10 | 0.00 |
| ING Direct | 87.40 | 0.00 |
| Yorkshire Bank | 87.20 | 0.00 |
| Standard Life | 84.80 | 0.80 |
| Halifax Online | 81.89 | 0.00 |
| Derbyshire Building Society | 76.56 | 0.00 |
| Direct Line | 76.00 | 0.00 |
| Leek United Building Society | 75.95 | 0.00 |
| Newcastle Building Society | 73.02 | 0.00 |
| Bank Of Cyprus | 66.67 | 0.00 |
| HSBC Bank plc | 64.00 | 0.00 |
| Financial Services Authority | 59.20 | 37.60 |
| Prudential UK | 58.73 | 0.00 |
| Nottingham Building Society | 46.40 | 0.00 |
| Sainsbury's Bank | 19.20 | 0.00 |
| The Loughborough Building Society | 19.05 | 0.00 |
| Investec Bank | 15.38 | 0.00 |
| Coventry Building Society | 12.40 | 0.00 |
| Cater Allen Private Bank | 12.00 | 0.00 |
| Liverpool Victoria | 10.85 | 4.65 |
| Citibank UK | 8.80 | 0.00 |
| Northern Bank | 5.51 | 0.00 |
| Egg | 0.80 | 0.00 |
| Bank of England | 0.79 | 0.00 |
| Arbuthnot Banking Group | 0.00 | 0.00 |
| Islamic Bank of Britain | 0.00 | 0.00 |
| Secure Trust Bank | 0.00 | 0.00 |
| Unity Trust Bank | 0.00 | 0.00 |
Error free sites
The following sites scored full marks for Function.
- Julian Hodge Bank Group
- Leeds Building Society
- Cheshire Building Society
- Derbyshire Building Society
Failing A & AA on every page
The following sites failed high priority tests on every page.
- Arbuthnot Banking Group
- Islamic Bank of Britain
- Secure Trust Bank
- Unity Trust Bank
Excluded from INDEX
The following sites were excluded from the INDEX.
- The Hanley Building Society
PDF testing
14.9% of checked PDFs were not tagged for accessibility.
Sitemorse performs twenty eight checks on PDF documents as part of our website benchmarking to ensure users do not experience problems such as broken links, or failing email addresses - we are also the first to test the accessibility compliance of PDF's.
Top ten functional failures
The most common categories of functional failure.
| file/url/offtop None |
39.53% |
| file/url/badpath None |
12.07% |
| url/fetch/notfound File not found |
11.46% |
| file/url/badquery None |
10.44% |
| url/fetch/badcookie Web server attempted to set invalid cookie |
6.51% |
| file/html/badmeta None |
4.78% |
| url/mail/exception Exception while verifying email address |
3.68% |
| file/html/notitle None |
2.62% |
| url/mail/badsmtp Mail server returned unexpected response |
2.41% |
| file/html/longtitle None |
1.88% |
Top ten code quality failures
The most common categories of code quality failure.
| file/html/badvalue Invalid attribute value |
30.06% |
| file/html/unknownentity Unknown entity name |
16.99% |
| file/html/badentity Invalid character in entity |
16.80% |
| file/html/tagnotallowed A start tag has been found in a position in which that element may not appear |
12.97% |
| file/html/badattr Invalid attribute name |
11.52% |
| file/html/closingunopened A redundant close tag was found |
4.85% |
| file/html/missingclose An element is missing the required close tag |
2.45% |
| file/html/unknowntag A start or end tag was found which was unrecognised |
2.25% |
| url/fetch/moved A "301 Moved Permanently" response was received |
0.42% |
| file/html/longtitle None |
0.42% |