May 2008/UK Retail Banks
INDEX Facts
- Completed date:
07 May 2008
- Total URLs tested:
27,189
- Total tests run:
8,848,125
- Total number of PDF's:
450
- URLs failing functional tests:
5.74%
- Pages failing code standards:
68.06%
- Pages missing a title:
0.62%
- Pages failing accessibility level A:
21.24%
- Pages failing accessibility level AA:
90.25%
- Poorest code quality:
Derbyshire Building Society (http://www.thederbyshire.co.uk/) - 26,443 failures
- Fastest average response time:
Furness Building Society (http://www.furnessbs.co.uk/)
Accessibility and Performance rankings
This table reports the average response time we recorded when testing each site. A response time above 0.7 seconds can have a negative effect on user experience.
This table reports the percentage of pages on the sites we tested that passed automated WCAG 1.0 A and AA testing (0 means every page had an issue).
| Organisation | Avg. Response | Download (kB/s) |
|---|---|---|
| Only available for Qtr 4 2010 onwards | ||
| Organisation | A | AA |
|---|---|---|
| Intelligent Finance | 100.00 | 99.22 |
| Julian Hodge Bank Group | 100.00 | 97.78 |
| askBM | 100.00 | 97.60 |
| Ecology Building Society | 100.00 | 96.43 |
| Bradford & Bingley | 100.00 | 85.60 |
| Scarborough Building Society | 100.00 | 66.67 |
| Cheshire Building Society | 100.00 | 40.00 |
| Bank of Ireland Northern Ireland | 100.00 | 0.80 |
| Principality Building Society | 100.00 | 0.78 |
| Alliance & Leicester Commercial Bank | 100.00 | 0.00 |
| Bank of Ireland | 100.00 | 0.00 |
| British Bankers' Association | 100.00 | 0.00 |
| Furness Building Society | 100.00 | 0.00 |
| HFC Bank | 100.00 | 0.00 |
| Leeds Building Society | 100.00 | 0.00 |
| Lloyds TSB | 100.00 | 0.00 |
| Marks & Spencer Money | 100.00 | 0.00 |
| NatWest | 100.00 | 0.00 |
| Tesco Personal Finance | 100.00 | 0.00 |
| Ulster Bank | 100.00 | 0.00 |
| cahoot | 100.00 | 0.00 |
| first direct | 100.00 | 0.00 |
| Skipton Building Society | 99.22 | 0.00 |
| northern rock | 99.21 | 37.30 |
| Portman Building Society | 99.21 | 0.00 |
| Stroud & Swindon Building Society | 99.21 | 0.00 |
| Unity Trust Bank | 99.21 | 0.00 |
| Coutts Private banking | 98.41 | 0.00 |
| Royal Bank of Scotland | 98.41 | 0.00 |
| Barclays | 98.40 | 10.40 |
| Nationwide Building Society | 98.40 | 0.00 |
| The Melton Mowbray Building Society | 98.40 | 0.00 |
| Triodos | 97.66 | 0.00 |
| Laiki Group | 96.88 | 0.00 |
| Dunfermline Building Society | 96.85 | 0.00 |
| The AA | 96.80 | 0.00 |
| Britannia Building Society | 96.06 | 0.00 |
| ING Direct | 96.00 | 0.00 |
| Alliance & Leicester | 95.20 | 0.00 |
| First Trust Bank | 94.40 | 0.00 |
| Smile | 94.40 | 0.00 |
| Standard Life | 92.00 | 0.00 |
| Bank Of Scotland | 91.41 | 0.00 |
| AIB - Ireland | 89.84 | 0.00 |
| Norwich and Peterborough Building Society | 89.60 | 0.80 |
| Co-operative Bank | 88.19 | 0.00 |
| Newcastle Building Society | 84.80 | 0.00 |
| Halifax Online | 81.60 | 0.00 |
| Yorkshire Bank | 80.80 | 0.00 |
| Derbyshire Building Society | 78.74 | 0.00 |
| Direct Line | 76.19 | 0.00 |
| Leek United Building Society | 74.07 | 0.00 |
| Bank Of Cyprus | 71.43 | 0.00 |
| Financial Services Authority | 63.78 | 33.86 |
| Prudential UK | 56.80 | 0.00 |
| HSBC Bank plc | 55.47 | 0.00 |
| Clydesdale Bank | 54.40 | 0.00 |
| Coventry Building Society | 45.74 | 0.00 |
| Nottingham Building Society | 45.60 | 0.00 |
| Investec Bank | 43.75 | 0.00 |
| The Loughborough Building Society | 20.20 | 0.00 |
| Sainsbury's Bank | 16.00 | 0.00 |
| Cater Allen Private Bank | 11.81 | 0.00 |
| Citibank UK | 8.80 | 0.00 |
| Northern Bank | 5.51 | 0.00 |
| Liverpool Victoria | 2.34 | 53.91 |
| Bank of England | 0.80 | 0.00 |
| Islamic Bank of Britain | 0.80 | 0.00 |
| Egg | 0.79 | 0.00 |
| Arbuthnot Banking Group | 0.00 | 0.00 |
| Secure Trust Bank | 0.00 | 0.00 |
Error free sites
The following sites scored full marks for Function.
- Bradford & Bingley
- Intelligent Finance
- Julian Hodge Bank Group
- Leeds Building Society
- Derbyshire Building Society
Failing A & AA on every page
The following sites failed high priority tests on every page.
- Arbuthnot Banking Group
- Secure Trust Bank
Excluded from INDEX
The following sites were excluded from the INDEX.
- The Hanley Building Society
PDF testing
14.7% of checked PDFs were not tagged for accessibility.
Sitemorse performs twenty eight checks on PDF documents as part of our website benchmarking to ensure users do not experience problems such as broken links, or failing email addresses - we are also the first to test the accessibility compliance of PDF's.
Top ten functional failures
The most common categories of functional failure.
| file/url/offtop None |
40.40% |
| url/fetch/notfound File not found |
13.57% |
| file/url/badquery None |
12.17% |
| file/url/badpath None |
9.68% |
| url/fetch/badcookie Web server attempted to set invalid cookie |
6.03% |
| file/html/badmeta None |
5.13% |
| url/mail/exception Exception while verifying email address |
3.32% |
| file/html/longtitle None |
1.99% |
| file/html/notitle None |
1.81% |
| url/mail/badsmtp Mail server returned unexpected response |
1.41% |
Top ten code quality failures
The most common categories of code quality failure.
| file/html/badvalue Invalid attribute value |
34.11% |
| file/html/tagnotallowed A start tag has been found in a position in which that element may not appear |
15.59% |
| file/html/badattr Invalid attribute name |
13.79% |
| file/html/unknownentity Unknown entity name |
10.86% |
| file/html/badentity Invalid character in entity |
10.58% |
| file/html/closingunopened A redundant close tag was found |
5.52% |
| file/html/missingclose An element is missing the required close tag |
3.75% |
| file/html/unknowntag A start or end tag was found which was unrecognised |
3.37% |
| file/html/longtitle None |
0.48% |
| url/fetch/moved A "301 Moved Permanently" response was received |
0.47% |