April 2008/UK Retail Banks
INDEX Facts
- Completed date:
08 Apr 2008
- Total URLs tested:
26,168
- Total tests run:
8,514,480
- Total number of PDF's:
380
- URLs failing functional tests:
5.76%
- Pages failing code standards:
66.97%
- Pages missing a title:
0.57%
- Pages failing accessibility level A:
20.93%
- Pages failing accessibility level AA:
89.53%
- Poorest code quality:
Derbyshire Building Society (http://www.thederbyshire.co.uk/) - 27,808 failures
- Fastest average response time:
Ecology Building Society (http://www.ecology.co.uk/)
Accessibility and Performance rankings
This table reports the average response time we recorded when testing each site. A response time above 0.7 seconds can have a negative effect on user experience.
This table reports the percentage of pages on the sites we tested that passed automated WCAG 1.0 A and AA testing (0 means every page had an issue).
| Organisation | Avg. Response | Download (kB/s) |
|---|---|---|
| Only available for Qtr 4 2010 onwards | ||
| Organisation | A | AA |
|---|---|---|
| Julian Hodge Bank Group | 100.00 | 97.78 |
| Intelligent Finance | 100.00 | 97.67 |
| askBM | 100.00 | 97.64 |
| Ecology Building Society | 100.00 | 97.62 |
| Cheshire Building Society | 100.00 | 42.40 |
| Barclays | 100.00 | 8.00 |
| Bank of Ireland Northern Ireland | 100.00 | 0.80 |
| Bank of Ireland | 100.00 | 0.00 |
| British Bankers' Association | 100.00 | 0.00 |
| Furness Building Society | 100.00 | 0.00 |
| HFC Bank | 100.00 | 0.00 |
| Lloyds TSB | 100.00 | 0.00 |
| NatWest | 100.00 | 0.00 |
| Principality Building Society | 100.00 | 0.00 |
| Royal Bank of Scotland | 100.00 | 0.00 |
| Stroud & Swindon Building Society | 100.00 | 0.00 |
| Tesco Personal Finance | 100.00 | 0.00 |
| Ulster Bank | 100.00 | 0.00 |
| cahoot | 100.00 | 0.00 |
| first direct | 100.00 | 0.00 |
| Alliance & Leicester Commercial Bank | 99.22 | 0.00 |
| Unity Trust Bank | 99.22 | 0.00 |
| Bradford & Bingley | 99.21 | 84.92 |
| Scarborough Building Society | 99.21 | 77.95 |
| northern rock | 99.21 | 59.52 |
| Skipton Building Society | 99.21 | 3.94 |
| Coutts Private banking | 99.21 | 0.00 |
| Nationwide Building Society | 99.20 | 0.00 |
| Leeds Building Society | 98.40 | 0.00 |
| Portman Building Society | 98.40 | 0.00 |
| The Melton Mowbray Building Society | 98.39 | 0.00 |
| The AA | 97.62 | 0.00 |
| Triodos | 96.90 | 0.00 |
| Laiki Group | 96.83 | 0.00 |
| Dunfermline Building Society | 96.09 | 0.00 |
| Alliance & Leicester | 95.20 | 0.00 |
| First Trust Bank | 92.91 | 0.79 |
| Standard Life | 92.00 | 0.00 |
| Marks & Spencer Money | 91.47 | 0.00 |
| Bank Of Scotland | 91.20 | 0.00 |
| Britannia Building Society | 91.20 | 0.00 |
| ING Direct | 91.20 | 0.00 |
| Co-operative Bank | 90.70 | 0.00 |
| AIB - Ireland | 90.55 | 0.00 |
| Smile | 89.60 | 0.00 |
| Norwich and Peterborough Building Society | 88.98 | 0.00 |
| Clydesdale Bank | 87.40 | 0.00 |
| Newcastle Building Society | 86.61 | 0.00 |
| Yorkshire Bank | 84.00 | 0.00 |
| Halifax Online | 82.54 | 0.00 |
| Direct Line | 81.60 | 0.00 |
| Leek United Building Society | 75.34 | 0.00 |
| Derbyshire Building Society | 74.02 | 0.00 |
| Financial Services Authority | 71.43 | 40.48 |
| Bank Of Cyprus | 70.27 | 0.00 |
| Prudential UK | 66.40 | 0.00 |
| HSBC Bank plc | 53.60 | 0.00 |
| Nottingham Building Society | 46.40 | 0.00 |
| Coventry Building Society | 28.68 | 0.00 |
| The Loughborough Building Society | 20.83 | 0.00 |
| Sainsbury's Bank | 17.60 | 0.00 |
| Cater Allen Private Bank | 12.80 | 0.00 |
| Citibank UK | 6.40 | 0.00 |
| Northern Bank | 5.51 | 0.00 |
| Bank of England | 0.79 | 0.00 |
| Egg | 0.79 | 0.00 |
| Liverpool Victoria | 0.00 | 52.71 |
| Arbuthnot Banking Group | 0.00 | 0.00 |
| Islamic Bank of Britain | 0.00 | 0.00 |
| Secure Trust Bank | 0.00 | 0.00 |
Error free sites
The following sites scored full marks for Function.
- Bradford & Bingley
- Clydesdale Bank
- Co-operative Bank
- Intelligent Finance
- Julian Hodge Bank Group
- Leeds Building Society
- Cheshire Building Society
Failing A & AA on every page
The following sites failed high priority tests on every page.
- Arbuthnot Banking Group
- Islamic Bank of Britain
- Secure Trust Bank
Excluded from INDEX
The following sites were excluded from the INDEX.
- Investec Bank
- The Hanley Building Society
PDF testing
17.6% of checked PDFs were not tagged for accessibility.
Sitemorse performs twenty eight checks on PDF documents as part of our website benchmarking to ensure users do not experience problems such as broken links, or failing email addresses - we are also the first to test the accessibility compliance of PDF's.
Top ten functional failures
The most common categories of functional failure.
| file/url/offtop None |
43.91% |
| file/url/badquery None |
12.95% |
| url/fetch/notfound File not found |
10.93% |
| file/url/badpath None |
9.43% |
| url/fetch/badcookie Web server attempted to set invalid cookie |
6.09% |
| file/html/badmeta None |
3.24% |
| url/mail/exception Exception while verifying email address |
2.88% |
| url/fetch/exception Exception while downloading file |
2.49% |
| file/html/longtitle None |
1.85% |
| file/html/notitle None |
1.64% |
Top ten code quality failures
The most common categories of code quality failure.
| file/html/badvalue Invalid attribute value |
34.98% |
| file/html/tagnotallowed A start tag has been found in a position in which that element may not appear |
14.65% |
| file/html/unknownentity Unknown entity name |
12.20% |
| file/html/badattr Invalid attribute name |
11.87% |
| file/html/badentity Invalid character in entity |
11.71% |
| file/html/closingunopened A redundant close tag was found |
5.32% |
| file/html/missingclose An element is missing the required close tag |
3.72% |
| file/html/unknowntag A start or end tag was found which was unrecognised |
3.14% |
| file/html/repeatedattr A tag has been assigned the same attribute more than once |
0.54% |
| file/html/longtitle None |
0.46% |