March 2008/UK Retail Banks
INDEX Facts
- Completed date:
07 Mar 2008
- Total URLs tested:
27,251
- Total tests run:
8,867,443
- Total number of PDF's:
418
- URLs failing functional tests:
4.96%
- Pages failing code standards:
67.40%
- Pages missing a title:
0.63%
- Pages failing accessibility level A:
19.74%
- Pages failing accessibility level AA:
90.23%
- Poorest code quality:
Derbyshire Building Society (http://www.thederbyshire.co.uk/) - 28,038 failures
- Fastest average response time:
Ecology Building Society (http://www.ecology.co.uk/)
Accessibility and Performance rankings
This table reports the average response time we recorded when testing each site. A response time above 0.7 seconds can have a negative effect on user experience.
This table reports the percentage of pages on the sites we tested that passed automated WCAG 1.0 A and AA testing (0 means every page had an issue).
| Organisation | Avg. Response | Download (kB/s) |
|---|---|---|
| Only available for Qtr 4 2010 onwards | ||
| Organisation | A | AA |
|---|---|---|
| Julian Hodge Bank Group | 100.00 | 100.00 |
| Intelligent Finance | 100.00 | 99.22 |
| Ecology Building Society | 100.00 | 97.59 |
| askBM | 100.00 | 95.20 |
| Liverpool Victoria | 100.00 | 50.39 |
| Cheshire Building Society | 100.00 | 43.65 |
| Skipton Building Society | 100.00 | 3.88 |
| Scarborough Building Society | 100.00 | 0.80 |
| Bank of Ireland | 100.00 | 0.00 |
| British Bankers' Association | 100.00 | 0.00 |
| Furness Building Society | 100.00 | 0.00 |
| HFC Bank | 100.00 | 0.00 |
| Leeds Building Society | 100.00 | 0.00 |
| Lloyds TSB | 100.00 | 0.00 |
| NatWest | 100.00 | 0.00 |
| Royal Bank of Scotland | 100.00 | 0.00 |
| Stroud & Swindon Building Society | 100.00 | 0.00 |
| Tesco Personal Finance | 100.00 | 0.00 |
| Ulster Bank | 100.00 | 0.00 |
| cahoot | 100.00 | 0.00 |
| first direct | 100.00 | 0.00 |
| Alliance & Leicester Commercial Bank | 99.22 | 0.00 |
| Unity Trust Bank | 99.22 | 0.00 |
| Coutts Private banking | 99.21 | 0.00 |
| Nationwide Building Society | 99.21 | 0.00 |
| Portman Building Society | 99.21 | 0.00 |
| northern rock | 99.20 | 56.80 |
| Principality Building Society | 98.45 | 0.00 |
| Barclays | 98.40 | 28.80 |
| The Melton Mowbray Building Society | 98.40 | 0.00 |
| Bank of Ireland Northern Ireland | 97.60 | 12.00 |
| The AA | 97.60 | 0.00 |
| Dunfermline Building Society | 96.85 | 0.00 |
| Laiki Group | 96.85 | 0.00 |
| Triodos | 96.12 | 0.00 |
| Bradford & Bingley | 96.00 | 84.80 |
| Alliance & Leicester | 95.20 | 0.00 |
| Britannia Building Society | 93.60 | 0.00 |
| Standard Life | 93.60 | 0.00 |
| Marks & Spencer Money | 93.02 | 0.00 |
| First Trust Bank | 92.97 | 0.00 |
| Co-operative Bank | 91.27 | 2.38 |
| Smile | 91.27 | 0.00 |
| Bank Of Scotland | 91.20 | 0.00 |
| AIB - Ireland | 90.55 | 0.79 |
| Norwich and Peterborough Building Society | 88.89 | 0.00 |
| Yorkshire Bank | 88.80 | 0.00 |
| ING Direct | 88.10 | 0.00 |
| Clydesdale Bank | 87.50 | 0.00 |
| Halifax Online | 84.80 | 0.00 |
| Newcastle Building Society | 82.68 | 0.00 |
| Direct Line | 77.60 | 0.00 |
| Leek United Building Society | 75.90 | 0.00 |
| Derbyshire Building Society | 72.22 | 0.00 |
| Bank Of Cyprus | 70.27 | 0.00 |
| Prudential UK | 69.60 | 0.00 |
| Financial Services Authority | 64.00 | 48.00 |
| Investec Bank | 56.25 | 0.00 |
| HSBC Bank plc | 55.81 | 0.00 |
| Nottingham Building Society | 46.40 | 0.00 |
| The Loughborough Building Society | 19.42 | 0.00 |
| Coventry Building Society | 18.90 | 0.00 |
| Sainsbury's Bank | 12.70 | 0.00 |
| Cater Allen Private Bank | 11.20 | 0.00 |
| Citibank UK | 6.40 | 0.00 |
| Northern Bank | 4.69 | 0.00 |
| Islamic Bank of Britain | 3.20 | 0.00 |
| Bank of England | 0.80 | 0.00 |
| Arbuthnot Banking Group | 0.00 | 0.00 |
| Egg | 0.00 | 0.00 |
| Secure Trust Bank | 0.00 | 0.00 |
Error free sites
The following sites scored full marks for Function.
- askBM
- Julian Hodge Bank Group
- Leeds Building Society
- Derbyshire Building Society
Failing A & AA on every page
The following sites failed high priority tests on every page.
- Arbuthnot Banking Group
- Egg
- Secure Trust Bank
Excluded from INDEX
The following sites were excluded from the INDEX.
- The Hanley Building Society
PDF testing
17.2% of checked PDFs were not tagged for accessibility.
Sitemorse performs twenty eight checks on PDF documents as part of our website benchmarking to ensure users do not experience problems such as broken links, or failing email addresses - we are also the first to test the accessibility compliance of PDF's.
Top ten functional failures
The most common categories of functional failure.
| file/url/offtop None |
45.12% |
| url/fetch/notfound File not found |
13.22% |
| file/url/badpath None |
9.42% |
| url/fetch/badcookie Web server attempted to set invalid cookie |
6.40% |
| file/url/badquery None |
5.12% |
| url/mail/exception Exception while verifying email address |
4.26% |
| file/html/longtitle None |
4.15% |
| file/html/badmeta None |
3.84% |
| url/mail/badsmtp Mail server returned unexpected response |
2.44% |
| file/html/notitle None |
1.98% |
Top ten code quality failures
The most common categories of code quality failure.
| file/html/badvalue Invalid attribute value |
33.97% |
| file/html/tagnotallowed A start tag has been found in a position in which that element may not appear |
14.71% |
| file/html/unknownentity Unknown entity name |
12.55% |
| file/html/badentity Invalid character in entity |
11.95% |
| file/html/badattr Invalid attribute name |
11.92% |
| file/html/closingunopened A redundant close tag was found |
5.55% |
| file/html/missingclose An element is missing the required close tag |
3.57% |
| file/html/unknowntag A start or end tag was found which was unrecognised |
3.25% |
| file/html/repeatedattr A tag has been assigned the same attribute more than once |
0.67% |
| url/fetch/moved A "301 Moved Permanently" response was received |
0.49% |