February 2008/UK Retail Banks
INDEX Facts
- Completed date:
07 Feb 2008
- Total URLs tested:
27,169
- Total tests run:
8,844,017
- Total number of PDF's:
542
- URLs failing functional tests:
5.18%
- Pages failing code standards:
69.70%
- Pages missing a title:
0.52%
- Pages failing accessibility level A:
21.01%
- Pages failing accessibility level AA:
91.89%
- Poorest code quality:
Derbyshire Building Society (http://www.thederbyshire.co.uk/) - 19,568 failures
- Fastest average response time:
Ecology Building Society (http://www.ecology.co.uk/)
Accessibility and Performance rankings
This table reports the average response time we recorded when testing each site. A response time above 0.7 seconds can have a negative effect on user experience.
This table reports the percentage of pages on the sites we tested that passed automated WCAG 1.0 A and AA testing (0 means every page had an issue).
| Organisation | Avg. Response | Download (kB/s) |
|---|---|---|
| Only available for Qtr 4 2010 onwards | ||
| Organisation | A | AA |
|---|---|---|
| Julian Hodge Bank Group | 100.00 | 100.00 |
| Ecology Building Society | 100.00 | 97.56 |
| askBM | 100.00 | 96.85 |
| Cheshire Building Society | 100.00 | 49.21 |
| Liverpool Victoria | 100.00 | 48.06 |
| Barclays | 100.00 | 19.05 |
| Skipton Building Society | 100.00 | 3.97 |
| Scarborough Building Society | 100.00 | 0.79 |
| Bank of Ireland | 100.00 | 0.00 |
| British Bankers' Association | 100.00 | 0.00 |
| Furness Building Society | 100.00 | 0.00 |
| HFC Bank | 100.00 | 0.00 |
| Intelligent Finance | 100.00 | 0.00 |
| Leeds Building Society | 100.00 | 0.00 |
| Lloyds TSB | 100.00 | 0.00 |
| NatWest | 100.00 | 0.00 |
| Royal Bank of Scotland | 100.00 | 0.00 |
| Stroud & Swindon Building Society | 100.00 | 0.00 |
| Ulster Bank | 100.00 | 0.00 |
| cahoot | 100.00 | 0.00 |
| first direct | 100.00 | 0.00 |
| Bradford & Bingley | 99.22 | 84.50 |
| northern rock | 99.22 | 50.78 |
| Alliance & Leicester Commercial Bank | 99.22 | 0.00 |
| Portman Building Society | 99.21 | 0.00 |
| Tesco Personal Finance | 99.21 | 0.00 |
| Nationwide Building Society | 99.20 | 0.80 |
| Principality Building Society | 98.45 | 0.00 |
| Co-operative Bank | 98.43 | 2.36 |
| Coutts Private banking | 98.43 | 0.00 |
| The Melton Mowbray Building Society | 98.40 | 0.00 |
| Bank of Ireland Northern Ireland | 97.60 | 12.00 |
| Laiki Group | 96.85 | 0.00 |
| Triodos | 96.12 | 0.00 |
| Dunfermline Building Society | 95.31 | 0.00 |
| Alliance & Leicester | 95.20 | 0.00 |
| Smile | 95.20 | 0.00 |
| First Trust Bank | 94.53 | 0.00 |
| AIB - Ireland | 94.49 | 0.00 |
| Britannia Building Society | 93.80 | 0.00 |
| Standard Life | 93.60 | 0.00 |
| Marks & Spencer Money | 92.91 | 0.00 |
| The AA | 92.80 | 0.00 |
| HSBC Bank plc | 91.20 | 0.00 |
| Norwich and Peterborough Building Society | 88.89 | 0.00 |
| Bank Of Scotland | 85.60 | 0.00 |
| Newcastle Building Society | 84.13 | 0.00 |
| Yorkshire Bank | 84.00 | 0.00 |
| Clydesdale Bank | 81.75 | 0.00 |
| Halifax Online | 79.53 | 0.00 |
| Leek United Building Society | 75.90 | 0.00 |
| Prudential UK | 75.20 | 0.00 |
| Derbyshire Building Society | 72.00 | 0.00 |
| Direct Line | 71.20 | 0.00 |
| Bank Of Cyprus | 69.86 | 0.00 |
| Investec Bank | 68.75 | 0.00 |
| Financial Services Authority | 57.14 | 49.21 |
| ING Direct | 52.00 | 0.00 |
| Nottingham Building Society | 48.00 | 0.00 |
| Unity Trust Bank | 28.57 | 0.00 |
| The Loughborough Building Society | 21.43 | 0.00 |
| Coventry Building Society | 14.29 | 0.00 |
| Sainsbury's Bank | 12.70 | 0.00 |
| Cater Allen Private Bank | 11.11 | 0.00 |
| Citibank UK | 6.40 | 0.00 |
| Northern Bank | 6.35 | 0.00 |
| Bank of England | 0.80 | 0.00 |
| Arbuthnot Banking Group | 0.00 | 0.00 |
| Egg | 0.00 | 0.00 |
| Islamic Bank of Britain | 0.00 | 0.00 |
| Secure Trust Bank | 0.00 | 0.00 |
Error free sites
The following sites scored full marks for Function.
- askBM
- British Bankers' Association
- Bradford & Bingley
- Clydesdale Bank
- Julian Hodge Bank Group
- Leeds Building Society
- Skipton Building Society
- Stroud & Swindon Building Society
- The AA
- Derbyshire Building Society
Failing A & AA on every page
The following sites failed high priority tests on every page.
- Arbuthnot Banking Group
- Egg
- Islamic Bank of Britain
- Secure Trust Bank
Excluded from INDEX
The following sites were excluded from the INDEX.
- The Hanley Building Society
PDF testing
15.9% of checked PDFs were not tagged for accessibility.
Sitemorse performs twenty eight checks on PDF documents as part of our website benchmarking to ensure users do not experience problems such as broken links, or failing email addresses - we are also the first to test the accessibility compliance of PDF's.
Top ten functional failures
The most common categories of functional failure.
| file/url/offtop None |
40.85% |
| url/fetch/notfound File not found |
15.38% |
| file/url/badquery None |
9.98% |
| file/url/badpath None |
6.66% |
| url/fetch/badcookie Web server attempted to set invalid cookie |
6.47% |
| file/html/badmeta None |
4.57% |
| url/mail/exception Exception while verifying email address |
4.06% |
| file/html/longtitle None |
3.71% |
| url/mail/badsmtp Mail server returned unexpected response |
2.09% |
| file/html/notitle None |
1.66% |
Top ten code quality failures
The most common categories of code quality failure.
| file/html/badvalue Invalid attribute value |
28.48% |
| file/html/tagnotallowed A start tag has been found in a position in which that element may not appear |
15.79% |
| file/html/unknownentity Unknown entity name |
13.65% |
| file/html/badentity Invalid character in entity |
13.40% |
| file/html/badattr Invalid attribute name |
12.40% |
| file/html/closingunopened A redundant close tag was found |
5.90% |
| file/html/unknowntag A start or end tag was found which was unrecognised |
4.10% |
| file/html/missingclose An element is missing the required close tag |
3.70% |
| file/html/repeatedattr A tag has been assigned the same attribute more than once |
0.58% |
| file/html/unnecessaryclose An end tag was found for an element which does not require one |
0.47% |