December 2007/UK Retail Banks
INDEX Facts
- Completed date:
06 Dec 2007
- Total URLs tested:
26,847
- Total tests run:
8,736,507
- Total number of PDF's:
432
- URLs failing functional tests:
5.70%
- Pages failing code standards:
72.04%
- Pages missing a title:
0.62%
- Pages failing accessibility level A:
21.67%
- Pages failing accessibility level AA:
91.86%
- Poorest code quality:
Derbyshire Building Society (http://www.thederbyshire.co.uk/) - 17,920 failures
- Fastest average response time:
Ecology Building Society (http://www.ecology.co.uk/)
Accessibility and Performance rankings
This table reports the average response time we recorded when testing each site. A response time above 0.7 seconds can have a negative effect on user experience.
This table reports the percentage of pages on the sites we tested that passed automated WCAG 1.0 A and AA testing (0 means every page had an issue).
| Organisation | Avg. Response | Download (kB/s) |
|---|---|---|
| Only available for Qtr 4 2010 onwards | ||
| Organisation | A | AA |
|---|---|---|
| Julian Hodge Bank Group | 100.00 | 100.00 |
| Ecology Building Society | 100.00 | 98.78 |
| askBM | 100.00 | 97.64 |
| Liverpool Victoria | 100.00 | 47.29 |
| Cheshire Building Society | 100.00 | 42.40 |
| Skipton Building Society | 100.00 | 4.69 |
| Scarborough Building Society | 100.00 | 0.79 |
| Bank of Ireland | 100.00 | 0.00 |
| British Bankers' Association | 100.00 | 0.00 |
| Derbyshire Building Society | 100.00 | 0.00 |
| Furness Building Society | 100.00 | 0.00 |
| HFC Bank | 100.00 | 0.00 |
| Intelligent Finance | 100.00 | 0.00 |
| Lloyds TSB | 100.00 | 0.00 |
| NatWest | 100.00 | 0.00 |
| Portman Building Society | 100.00 | 0.00 |
| Stroud & Swindon Building Society | 100.00 | 0.00 |
| Ulster Bank | 100.00 | 0.00 |
| cahoot | 100.00 | 0.00 |
| first direct | 100.00 | 0.00 |
| Leeds Building Society | 99.22 | 0.00 |
| Nationwide Building Society | 99.22 | 0.00 |
| northern rock | 99.21 | 45.24 |
| Alliance & Leicester Commercial Bank | 99.21 | 2.36 |
| Bradford & Bingley | 99.20 | 84.80 |
| Tesco Personal Finance | 99.20 | 0.00 |
| Principality Building Society | 98.43 | 0.00 |
| HSBC Bank plc | 98.40 | 0.00 |
| The Melton Mowbray Building Society | 98.37 | 0.00 |
| Co-operative Bank | 97.67 | 2.33 |
| Royal Bank of Scotland | 97.64 | 0.00 |
| The AA | 97.62 | 0.00 |
| Bank of Ireland Northern Ireland | 97.60 | 7.20 |
| Laiki Group | 96.88 | 0.00 |
| Britannia Building Society | 96.83 | 0.00 |
| Dunfermline Building Society | 96.09 | 0.00 |
| Coutts Private banking | 95.24 | 0.79 |
| Triodos | 94.57 | 0.00 |
| Barclays | 93.60 | 16.00 |
| AIB - Ireland | 92.97 | 0.00 |
| Alliance & Leicester | 92.86 | 0.00 |
| Marks & Spencer Money | 92.25 | 0.00 |
| Standard Life | 91.27 | 1.59 |
| First Trust Bank | 89.68 | 0.79 |
| Norwich and Peterborough Building Society | 89.68 | 0.00 |
| Bank Of Scotland | 86.51 | 0.00 |
| Smile | 86.40 | 0.00 |
| Clydesdale Bank | 84.80 | 0.00 |
| Halifax Online | 82.54 | 1.59 |
| Bank Of Cyprus | 79.37 | 4.76 |
| Yorkshire Bank | 79.37 | 0.00 |
| Leek United Building Society | 76.83 | 0.00 |
| Prudential UK | 76.80 | 0.00 |
| Newcastle Building Society | 73.81 | 0.00 |
| Direct Line | 71.20 | 0.00 |
| Investec Bank | 62.50 | 0.00 |
| Nottingham Building Society | 42.40 | 0.00 |
| Financial Services Authority | 36.80 | 63.20 |
| ING Direct | 34.13 | 0.00 |
| Unity Trust Bank | 31.20 | 0.00 |
| The Loughborough Building Society | 21.21 | 0.00 |
| Coventry Building Society | 17.97 | 0.00 |
| Cater Allen Private Bank | 12.00 | 0.00 |
| Northern Bank | 5.51 | 0.00 |
| Sainsbury's Bank | 4.76 | 0.00 |
| Citibank UK | 2.38 | 0.00 |
| Bank of England | 0.80 | 0.00 |
| Arbuthnot Banking Group | 0.00 | 0.00 |
| Egg | 0.00 | 0.00 |
| Islamic Bank of Britain | 0.00 | 0.00 |
| Secure Trust Bank | 0.00 | 0.00 |
Error free sites
The following sites scored full marks for Function.
- askBM
- Bradford & Bingley
- Julian Hodge Bank Group
Failing A & AA on every page
The following sites failed high priority tests on every page.
- Arbuthnot Banking Group
- Egg
- Islamic Bank of Britain
- Secure Trust Bank
Excluded from INDEX
The following sites were excluded from the INDEX.
- The Hanley Building Society
PDF testing
18.1% of checked PDFs were not tagged for accessibility.
Sitemorse performs twenty eight checks on PDF documents as part of our website benchmarking to ensure users do not experience problems such as broken links, or failing email addresses - we are also the first to test the accessibility compliance of PDF's.
Top ten functional failures
The most common categories of functional failure.
| file/url/offtop None |
42.02% |
| url/fetch/notfound File not found |
14.67% |
| file/url/badquery None |
9.06% |
| url/fetch/badcookie Web server attempted to set invalid cookie |
6.54% |
| file/url/badpath None |
6.29% |
| file/html/badmeta None |
4.96% |
| url/mail/exception Exception while verifying email address |
3.92% |
| file/html/longtitle None |
3.49% |
| file/html/notitle None |
1.80% |
| url/mail/badsmtp Mail server returned unexpected response |
1.58% |
Top ten code quality failures
The most common categories of code quality failure.
| file/html/badvalue Invalid attribute value |
30.55% |
| file/html/tagnotallowed A start tag has been found in a position in which that element may not appear |
16.60% |
| file/html/badattr Invalid attribute name |
13.83% |
| file/html/unknownentity Unknown entity name |
12.47% |
| file/html/badentity Invalid character in entity |
11.93% |
| file/html/closingunopened A redundant close tag was found |
5.29% |
| file/html/unknowntag A start or end tag was found which was unrecognised |
3.63% |
| file/html/missingclose An element is missing the required close tag |
3.26% |
| file/html/repeatedattr A tag has been assigned the same attribute more than once |
0.56% |
| file/html/unnecessaryclose An end tag was found for an element which does not require one |
0.41% |