August 2007/UK Retail Banks
INDEX Facts
- Completed date:
08 Aug 2007
- Total URLs tested:
26,178
- Total tests run:
8,516,586
- Total number of PDF's:
336
- URLs failing functional tests:
5.47%
- Pages failing code standards:
74.53%
- Pages missing a title:
0.49%
- Pages failing accessibility level A:
21.55%
- Pages failing accessibility level AA:
93.14%
- Poorest code quality:
Derbyshire Building Society (http://www.thederbyshire.co.uk/) - 22,604 failures
- Fastest average response time:
Bank of Ireland (http://www.bank-of-ireland.co.uk/)
Accessibility and Performance rankings
This table reports the average response time we recorded when testing each site. A response time above 0.7 seconds can have a negative effect on user experience.
This table reports the percentage of pages on the sites we tested that passed automated WCAG 1.0 A and AA testing (0 means every page had an issue).
| Organisation | Avg. Response | Download (kB/s) |
|---|---|---|
| Only available for Qtr 4 2010 onwards | ||
| Organisation | A | AA |
|---|---|---|
| Julian Hodge Bank Group | 100.00 | 100.00 |
| askBM | 100.00 | 100.00 |
| Ecology Building Society | 100.00 | 98.75 |
| Liverpool Victoria | 100.00 | 49.61 |
| Skipton Building Society | 100.00 | 8.73 |
| Bank of Ireland | 100.00 | 0.00 |
| British Bankers' Association | 100.00 | 0.00 |
| Derbyshire Building Society | 100.00 | 0.00 |
| Furness Building Society | 100.00 | 0.00 |
| HFC Bank | 100.00 | 0.00 |
| HSBC Bank plc | 100.00 | 0.00 |
| Leeds Building Society | 100.00 | 0.00 |
| Lloyds TSB | 100.00 | 0.00 |
| NatWest | 100.00 | 0.00 |
| Stroud & Swindon Building Society | 100.00 | 0.00 |
| The Melton Mowbray Building Society | 100.00 | 0.00 |
| Ulster Bank | 100.00 | 0.00 |
| cahoot | 100.00 | 0.00 |
| Alliance & Leicester Commercial Bank | 99.22 | 0.00 |
| northern rock | 99.20 | 54.40 |
| Cheshire BS | 99.20 | 0.00 |
| Cheshire Building Society | 99.20 | 0.00 |
| Nationwide Building Society | 99.20 | 0.00 |
| Co-operative Bank | 98.45 | 2.33 |
| AIB - Ireland | 98.45 | 0.78 |
| Dunfermline Building Society | 98.40 | 0.00 |
| Principality Building Society | 97.67 | 0.00 |
| first direct | 97.60 | 0.00 |
| Coutts Private banking | 96.83 | 0.00 |
| Laiki Group | 96.83 | 0.00 |
| Bank of Ireland Northern Ireland | 96.80 | 0.00 |
| Standard Life | 96.00 | 0.00 |
| Tesco Personal Finance | 96.00 | 0.00 |
| Triodos | 95.35 | 0.00 |
| Bradford & Bingley | 94.44 | 60.32 |
| Alliance & Leicester | 93.60 | 0.00 |
| Bank Of Scotland | 93.60 | 0.00 |
| Marks & Spencer Money | 93.02 | 0.00 |
| Norwich and Peterborough Building Society | 92.91 | 1.57 |
| Britannia Building Society | 92.06 | 0.00 |
| Scarborough Building Society | 90.48 | 0.79 |
| The AA | 90.48 | 0.79 |
| First Trust Bank | 89.76 | 0.00 |
| Royal Bank of Scotland | 89.60 | 0.00 |
| Smile | 86.61 | 0.00 |
| Halifax Online | 83.46 | 0.00 |
| Yorkshire Bank | 83.20 | 0.00 |
| Portman Building Society | 81.75 | 0.00 |
| Clydesdale Bank | 81.60 | 0.00 |
| Leek United Building Society | 76.84 | 0.00 |
| Direct Line | 76.38 | 0.00 |
| Bank Of Cyprus | 73.33 | 0.00 |
| Prudential UK | 66.40 | 0.00 |
| Investec Bank | 64.71 | 0.00 |
| Financial Services Authority | 59.52 | 44.44 |
| Coventry Building Society | 58.59 | 0.00 |
| Intelligent Finance | 57.14 | 0.00 |
| Barclays | 54.76 | 0.00 |
| Nottingham Building Society | 44.80 | 0.00 |
| Cater Allen Private Bank | 12.00 | 0.00 |
| Northern Bank | 5.51 | 0.00 |
| Sainsbury's Bank | 4.76 | 0.00 |
| Citibank UK | 2.40 | 0.00 |
| Secure Trust Bank | 1.59 | 0.00 |
| ING Direct | 0.80 | 0.00 |
| Bank of England | 0.79 | 0.00 |
| Arbuthnot Banking Group | 0.00 | 0.00 |
| Egg | 0.00 | 0.00 |
| Islamic Bank of Britain | 0.00 | 0.00 |
Error free sites
The following sites scored full marks for Function.
- askBM
- first direct
- Stroud & Swindon Building Society
Failing A & AA on every page
The following sites failed high priority tests on every page.
- Arbuthnot Banking Group
- Egg
- Islamic Bank of Britain
Excluded from INDEX
The following sites were excluded from the INDEX.
- www.newcastle.co.uk
- The Hanley Building Society
- www.theloughborough.co.uk
- Unity Trust Bank
PDF testing
16.1% of checked PDFs were not tagged for accessibility.
Sitemorse performs twenty eight checks on PDF documents as part of our website benchmarking to ensure users do not experience problems such as broken links, or failing email addresses - we are also the first to test the accessibility compliance of PDF's.
Top ten functional failures
The most common categories of functional failure.
| file/url/offtop None |
46.11% |
| file/url/badquery None |
9.08% |
| file/url/badpath None |
8.72% |
| file/html/badmeta None |
8.36% |
| url/fetch/notfound File not found |
7.53% |
| url/fetch/badcookie Web server attempted to set invalid cookie |
5.65% |
| file/html/longtitle None |
3.33% |
| url/mail/exception Exception while verifying email address |
2.79% |
| url/mail/badsmtp Mail server returned unexpected response |
1.70% |
| url/fetch/noaddr Host not found in DNS |
1.48% |
Top ten code quality failures
The most common categories of code quality failure.
| file/html/badvalue Invalid attribute value |
32.78% |
| file/html/tagnotallowed A start tag has been found in a position in which that element may not appear |
15.32% |
| file/html/badentity Invalid character in entity |
13.08% |
| file/html/unknownentity Unknown entity name |
12.95% |
| file/html/badattr Invalid attribute name |
12.37% |
| file/html/closingunopened A redundant close tag was found |
4.64% |
| file/html/unknowntag A start or end tag was found which was unrecognised |
3.43% |
| file/html/missingclose An element is missing the required close tag |
3.25% |
| file/html/repeatedattr A tag has been assigned the same attribute more than once |
0.58% |
| file/html/unnecessaryclose An end tag was found for an element which does not require one |
0.34% |