July 2007/UK Retail Banks
INDEX Facts
- Completed date:
06 Jul 2007
- Total URLs tested:
26,835
- Total tests run:
8,732,295
- Total number of PDF's:
420
- URLs failing functional tests:
5.68%
- Pages failing code standards:
75.78%
- Pages missing a title:
0.44%
- Pages failing accessibility level A:
22.48%
- Pages failing accessibility level AA:
93.22%
- Poorest code quality:
Derbyshire Building Society (http://www.thederbyshire.co.uk/) - 21,408 failures
- Fastest average response time:
Bank of Ireland (http://www.bank-of-ireland.co.uk/)
Accessibility and Performance rankings
This table reports the average response time we recorded when testing each site. A response time above 0.7 seconds can have a negative effect on user experience.
This table reports the percentage of pages on the sites we tested that passed automated WCAG 1.0 A and AA testing (0 means every page had an issue).
| Organisation | Avg. Response | Download (kB/s) |
|---|---|---|
| Only available for Qtr 4 2010 onwards | ||
| Organisation | A | AA |
|---|---|---|
| Julian Hodge Bank Group | 100.00 | 100.00 |
| Ecology Building Society | 100.00 | 97.47 |
| Liverpool Victoria | 100.00 | 43.41 |
| Skipton Building Society | 100.00 | 9.60 |
| Alliance & Leicester | 100.00 | 0.00 |
| Bank of Ireland | 100.00 | 0.00 |
| Derbyshire Building Society | 100.00 | 0.00 |
| HFC Bank | 100.00 | 0.00 |
| HSBC Bank plc | 100.00 | 0.00 |
| Lloyds TSB | 100.00 | 0.00 |
| NatWest | 100.00 | 0.00 |
| Stroud & Swindon Building Society | 100.00 | 0.00 |
| The Melton Mowbray Building Society | 100.00 | 0.00 |
| Ulster Bank | 100.00 | 0.00 |
| cahoot | 100.00 | 0.00 |
| Alliance & Leicester Commercial Bank | 99.22 | 0.00 |
| northern rock | 99.21 | 51.97 |
| Nationwide Building Society | 99.21 | 0.00 |
| first direct | 99.21 | 0.00 |
| Cheshire BS | 99.20 | 0.80 |
| British Bankers' Association | 99.20 | 0.00 |
| Cheshire Building Society | 99.20 | 0.00 |
| askBM | 98.44 | 98.44 |
| Britannia Building Society | 98.41 | 0.00 |
| Co-operative Bank | 97.66 | 2.34 |
| Furness Building Society | 97.59 | 0.00 |
| Coutts Private banking | 96.83 | 0.00 |
| Laiki Group | 96.83 | 0.00 |
| AIB - Ireland | 96.80 | 0.00 |
| Bank of Ireland Northern Ireland | 96.80 | 0.00 |
| Dunfermline Building Society | 96.06 | 0.00 |
| Principality Building Society | 96.03 | 2.38 |
| Standard Life | 96.00 | 0.00 |
| Triodos | 95.28 | 0.00 |
| Bradford & Bingley | 95.20 | 61.60 |
| Tesco Personal Finance | 93.65 | 0.00 |
| Marks & Spencer Money | 92.97 | 0.00 |
| Bank Of Scotland | 91.27 | 0.00 |
| Leeds Building Society | 91.20 | 0.00 |
| Smile | 91.20 | 0.00 |
| The AA | 90.62 | 0.78 |
| First Trust Bank | 89.92 | 0.00 |
| Norwich and Peterborough Building Society | 89.84 | 0.78 |
| Scarborough Building Society | 89.60 | 0.00 |
| Clydesdale Bank | 85.71 | 0.00 |
| Royal Bank of Scotland | 84.13 | 0.00 |
| Yorkshire Bank | 83.20 | 0.00 |
| Halifax Online | 81.75 | 0.79 |
| Portman Building Society | 81.60 | 0.00 |
| Direct Line | 80.80 | 0.00 |
| Leek United Building Society | 75.68 | 0.00 |
| Prudential UK | 74.60 | 0.79 |
| Bank Of Cyprus | 72.88 | 0.00 |
| Financial Services Authority | 72.80 | 47.20 |
| Intelligent Finance | 72.80 | 0.00 |
| Investec Bank | 68.75 | 0.00 |
| Barclays | 48.80 | 4.80 |
| Nottingham Building Society | 46.40 | 0.00 |
| Unity Trust Bank | 29.92 | 0.00 |
| Coventry Building Society | 23.26 | 0.00 |
| Cater Allen Private Bank | 14.40 | 0.00 |
| Northern Bank | 7.09 | 0.00 |
| Sainsbury's Bank | 4.00 | 0.80 |
| Secure Trust Bank | 1.59 | 0.00 |
| Bank of England | 0.80 | 0.00 |
| Citibank UK | 0.79 | 0.00 |
| ING Direct | 0.79 | 0.00 |
| Arbuthnot Banking Group | 0.00 | 0.00 |
| Egg | 0.00 | 0.00 |
| Islamic Bank of Britain | 0.00 | 0.00 |
Error free sites
The following sites scored full marks for Function.
- Cater Allen Private Bank
- Leeds Building Society
Failing A & AA on every page
The following sites failed high priority tests on every page.
- Arbuthnot Banking Group
- Egg
- Islamic Bank of Britain
Excluded from INDEX
The following sites were excluded from the INDEX.
- www.newcastle.co.uk
- The Hanley Building Society
- www.theloughborough.co.uk
PDF testing
16.9% of checked PDFs were not tagged for accessibility.
Sitemorse performs twenty eight checks on PDF documents as part of our website benchmarking to ensure users do not experience problems such as broken links, or failing email addresses - we are also the first to test the accessibility compliance of PDF's.
Top ten functional failures
The most common categories of functional failure.
| file/url/offtop None |
39.59% |
| url/fetch/notfound File not found |
10.78% |
| file/url/badquery None |
9.12% |
| file/url/badpath None |
8.71% |
| file/html/badmeta None |
8.68% |
| url/fetch/badcookie Web server attempted to set invalid cookie |
5.54% |
| file/html/longtitle None |
3.51% |
| url/mail/exception Exception while verifying email address |
3.14% |
| file/html/longmeta None |
2.10% |
| url/mail/badsmtp Mail server returned unexpected response |
2.07% |
Top ten code quality failures
The most common categories of code quality failure.
| file/html/badvalue Invalid attribute value |
31.38% |
| file/html/tagnotallowed A start tag has been found in a position in which that element may not appear |
15.07% |
| file/html/badentity Invalid character in entity |
14.59% |
| file/html/unknownentity Unknown entity name |
13.78% |
| file/html/badattr Invalid attribute name |
11.93% |
| file/html/closingunopened A redundant close tag was found |
4.80% |
| file/html/missingclose An element is missing the required close tag |
3.07% |
| file/html/unknowntag A start or end tag was found which was unrecognised |
3.04% |
| file/html/repeatedattr A tag has been assigned the same attribute more than once |
0.58% |
| file/html/unnecessaryclose An end tag was found for an element which does not require one |
0.48% |