June 2007/UK Retail Banks
INDEX Facts
- Completed date:
07 Jun 2007
- Total URLs tested:
26,570
- Total tests run:
8,644,064
- Total number of PDF's:
339
- URLs failing functional tests:
5.57%
- Pages failing code standards:
73.76%
- Pages missing a title:
0.49%
- Pages failing accessibility level A:
21.80%
- Pages failing accessibility level AA:
91.94%
- Poorest code quality:
Derbyshire Building Society (http://www.thederbyshire.co.uk/) - 25,483 failures
- Fastest average response time:
Ecology Building Society (http://www.ecology.co.uk/)
Accessibility and Performance rankings
This table reports the average response time we recorded when testing each site. A response time above 0.7 seconds can have a negative effect on user experience.
This table reports the percentage of pages on the sites we tested that passed automated WCAG 1.0 A and AA testing (0 means every page had an issue).
| Organisation | Avg. Response | Download (kB/s) |
|---|---|---|
| Only available for Qtr 4 2010 onwards | ||
| Organisation | A | AA |
|---|---|---|
| Julian Hodge Bank Group | 100.00 | 100.00 |
| askBM | 100.00 | 97.64 |
| Ecology Building Society | 100.00 | 97.47 |
| Skipton Building Society | 100.00 | 84.92 |
| Liverpool Victoria | 100.00 | 42.64 |
| Bank of Ireland | 100.00 | 0.00 |
| Britannia Building Society | 100.00 | 0.00 |
| British Bankers' Association | 100.00 | 0.00 |
| HFC Bank | 100.00 | 0.00 |
| HSBC Bank plc | 100.00 | 0.00 |
| Lloyds TSB | 100.00 | 0.00 |
| NatWest | 100.00 | 0.00 |
| Nationwide Building Society | 100.00 | 0.00 |
| Stroud & Swindon Building Society | 100.00 | 0.00 |
| The Melton Mowbray Building Society | 100.00 | 0.00 |
| cahoot | 100.00 | 0.00 |
| Alliance & Leicester Commercial Bank | 99.22 | 0.00 |
| Derbyshire Building Society | 99.22 | 0.00 |
| Leeds Building Society | 99.21 | 0.00 |
| Ulster Bank | 99.21 | 0.00 |
| Cheshire Building Society | 99.20 | 0.00 |
| first direct | 99.20 | 0.00 |
| Alliance & Leicester | 98.44 | 0.00 |
| Co-operative Bank | 98.43 | 2.36 |
| Cheshire BS | 98.40 | 0.00 |
| Coutts Private banking | 97.64 | 0.00 |
| Dunfermline Building Society | 97.60 | 0.00 |
| Laiki Group | 97.60 | 0.00 |
| Furness Building Society | 97.53 | 0.00 |
| The AA | 96.80 | 0.80 |
| AIB - Ireland | 96.80 | 0.00 |
| Bank of Ireland Northern Ireland | 96.80 | 0.00 |
| Bradford & Bingley | 96.00 | 63.20 |
| Principality Building Society | 95.35 | 0.00 |
| Triodos | 95.24 | 0.00 |
| Standard Life | 94.40 | 0.00 |
| Marks & Spencer Money | 93.75 | 0.00 |
| Norwich and Peterborough Building Society | 93.65 | 0.79 |
| Bank Of Scotland | 92.80 | 0.00 |
| Tesco Personal Finance | 92.06 | 0.00 |
| Clydesdale Bank | 92.00 | 0.00 |
| Smile | 91.20 | 0.00 |
| First Trust Bank | 89.84 | 0.00 |
| Scarborough Building Society | 88.89 | 0.00 |
| northern rock | 87.50 | 58.59 |
| Direct Line | 86.40 | 0.00 |
| Yorkshire Bank | 84.00 | 0.00 |
| Royal Bank of Scotland | 83.20 | 0.00 |
| Halifax Online | 82.68 | 0.00 |
| Portman Building Society | 80.16 | 0.00 |
| Investec Bank | 76.92 | 0.00 |
| Leek United Building Society | 74.56 | 0.00 |
| Bank Of Cyprus | 73.33 | 0.00 |
| Intelligent Finance | 72.00 | 0.00 |
| Prudential UK | 66.40 | 0.00 |
| Financial Services Authority | 64.80 | 47.20 |
| Barclays | 62.40 | 5.60 |
| Nottingham Building Society | 46.40 | 0.00 |
| Unity Trust Bank | 29.60 | 0.00 |
| Coventry Building Society | 19.38 | 0.00 |
| Cater Allen Private Bank | 12.70 | 0.00 |
| Secure Trust Bank | 7.69 | 0.00 |
| Northern Bank | 5.56 | 0.00 |
| Sainsbury's Bank | 4.00 | 0.80 |
| Citibank UK | 1.60 | 0.00 |
| Bank of England | 0.80 | 0.00 |
| ING Direct | 0.80 | 0.00 |
| Arbuthnot Banking Group | 0.00 | 0.00 |
| Egg | 0.00 | 0.00 |
| Islamic Bank of Britain | 0.00 | 0.00 |
Error free sites
The following sites scored full marks for Function.
- Alliance & Leicester
- Cater Allen Private Bank
- Julian Hodge Bank Group
- Leeds Building Society
Failing A & AA on every page
The following sites failed high priority tests on every page.
- Arbuthnot Banking Group
- Egg
- Islamic Bank of Britain
Excluded from INDEX
The following sites were excluded from the INDEX.
- www.newcastle.co.uk
- The Hanley Building Society
- www.theloughborough.co.uk
PDF testing
18.0% of checked PDFs were not tagged for accessibility.
Sitemorse performs twenty eight checks on PDF documents as part of our website benchmarking to ensure users do not experience problems such as broken links, or failing email addresses - we are also the first to test the accessibility compliance of PDF's.
Top ten functional failures
The most common categories of functional failure.
| file/url/offtop None |
46.68% |
| url/fetch/notfound File not found |
9.43% |
| file/html/badmeta None |
9.06% |
| file/url/badquery None |
7.53% |
| file/url/badpath None |
6.07% |
| url/fetch/badcookie Web server attempted to set invalid cookie |
5.05% |
| url/mail/badsmtp Mail server returned unexpected response |
3.66% |
| file/html/longtitle None |
3.15% |
| url/mail/exception Exception while verifying email address |
2.78% |
| url/fetch/noaddr Host not found in DNS |
1.42% |
Top ten code quality failures
The most common categories of code quality failure.
| file/html/badvalue Invalid attribute value |
33.13% |
| file/html/tagnotallowed A start tag has been found in a position in which that element may not appear |
15.15% |
| file/html/badentity Invalid character in entity |
13.48% |
| file/html/unknownentity Unknown entity name |
12.58% |
| file/html/badattr Invalid attribute name |
11.67% |
| file/html/unknowntag A start or end tag was found which was unrecognised |
4.43% |
| file/html/closingunopened A redundant close tag was found |
4.36% |
| file/html/missingclose An element is missing the required close tag |
3.10% |
| file/html/repeatedattr A tag has been assigned the same attribute more than once |
0.53% |
| file/html/unnecessaryclose An end tag was found for an element which does not require one |
0.42% |