May 2007/UK Retail Banks
INDEX Facts
- Completed date:
08 May 2007
- Total URLs tested:
25,825
- Total tests run:
8,402,849
- Total number of PDF's:
374
- URLs failing functional tests:
5.55%
- Pages failing code standards:
74.20%
- Pages missing a title:
0.39%
- Pages failing accessibility level A:
23.02%
- Pages failing accessibility level AA:
92.04%
- Poorest code quality:
First Trust Bank (http://www.firsttrustbank.co.uk/) - 22,197 failures
- Fastest average response time:
Bank of Ireland (http://www.bank-of-ireland.co.uk/)
Accessibility and Performance rankings
This table reports the average response time we recorded when testing each site. A response time above 0.7 seconds can have a negative effect on user experience.
This table reports the percentage of pages on the sites we tested that passed automated WCAG 1.0 A and AA testing (0 means every page had an issue).
| Organisation | Avg. Response | Download (kB/s) |
|---|---|---|
| Only available for Qtr 4 2010 onwards | ||
| Organisation | A | AA |
|---|---|---|
| Julian Hodge Bank Group | 100.00 | 100.00 |
| Ecology Building Society | 100.00 | 98.72 |
| askBM | 100.00 | 97.64 |
| Skipton Building Society | 100.00 | 87.30 |
| Liverpool Victoria | 100.00 | 51.94 |
| Nationwide Building Society | 100.00 | 0.78 |
| Alliance & Leicester Commercial Bank | 100.00 | 0.00 |
| Bank of Ireland | 100.00 | 0.00 |
| British Bankers' Association | 100.00 | 0.00 |
| HFC Bank | 100.00 | 0.00 |
| HSBC Bank plc | 100.00 | 0.00 |
| Lloyds TSB | 100.00 | 0.00 |
| Principality Building Society | 100.00 | 0.00 |
| Stroud & Swindon Building Society | 100.00 | 0.00 |
| The Melton Mowbray Building Society | 100.00 | 0.00 |
| Ulster Bank | 100.00 | 0.00 |
| cahoot | 100.00 | 0.00 |
| AIB - Ireland | 99.22 | 0.78 |
| Dunfermline Building Society | 99.21 | 0.00 |
| Laiki Group | 99.21 | 0.00 |
| first direct | 99.21 | 0.00 |
| Britannia Building Society | 99.20 | 0.00 |
| Leeds Building Society | 99.20 | 0.00 |
| NatWest | 99.20 | 0.00 |
| Alliance & Leicester | 97.66 | 0.00 |
| Derbyshire Building Society | 97.66 | 0.00 |
| Portman Building Society | 97.64 | 0.00 |
| Cheshire Building Society | 97.62 | 0.00 |
| Cheshire BS | 97.60 | 0.00 |
| Furness Building Society | 97.33 | 0.00 |
| Bank of Ireland Northern Ireland | 96.80 | 0.00 |
| Bradford & Bingley | 96.03 | 65.87 |
| Coutts Private banking | 96.03 | 0.00 |
| Triodos | 96.03 | 0.00 |
| Standard Life | 95.20 | 0.00 |
| Marks & Spencer Money | 94.57 | 0.00 |
| Bank Of Scotland | 92.00 | 0.00 |
| Norwich and Peterborough Building Society | 92.00 | 0.00 |
| Smile | 92.00 | 0.00 |
| Clydesdale Bank | 91.20 | 0.00 |
| Scarborough Building Society | 89.92 | 0.00 |
| Co-operative Bank | 89.76 | 0.00 |
| Tesco Personal Finance | 89.68 | 0.00 |
| Direct Line | 88.89 | 0.00 |
| Halifax Online | 88.10 | 3.17 |
| The AA | 86.40 | 0.00 |
| Yorkshire Bank | 78.40 | 0.00 |
| Leek United Building Society | 77.27 | 0.00 |
| Barclays | 76.98 | 4.76 |
| Bank Of Cyprus | 75.86 | 0.00 |
| Royal Bank of Scotland | 74.40 | 0.00 |
| Intelligent Finance | 73.60 | 0.00 |
| Investec Bank | 69.23 | 0.00 |
| Prudential UK | 67.46 | 0.00 |
| Financial Services Authority | 64.00 | 50.40 |
| northern rock | 57.94 | 35.71 |
| Nottingham Building Society | 48.00 | 0.00 |
| Unity Trust Bank | 31.20 | 0.00 |
| First Trust Bank | 28.35 | 0.00 |
| Coventry Building Society | 18.11 | 0.00 |
| Cater Allen Private Bank | 12.70 | 0.00 |
| Secure Trust Bank | 8.33 | 0.00 |
| Northern Bank | 4.69 | 0.00 |
| Sainsbury's Bank | 2.40 | 0.00 |
| Citibank UK | 1.59 | 0.00 |
| Bank of England | 0.80 | 0.00 |
| ING Direct | 0.80 | 0.00 |
| Arbuthnot Banking Group | 0.00 | 0.00 |
| Egg | 0.00 | 0.00 |
| Islamic Bank of Britain | 0.00 | 0.00 |
Error free sites
The following sites scored full marks for Function.
- askBM
- Cater Allen Private Bank
- Julian Hodge Bank Group
- Leeds Building Society
- Skipton Building Society
Failing A & AA on every page
The following sites failed high priority tests on every page.
- Arbuthnot Banking Group
- Egg
- Islamic Bank of Britain
Excluded from INDEX
The following sites were excluded from the INDEX.
- www.newcastle.co.uk
- The Hanley Building Society
- www.theloughborough.co.uk
PDF testing
14.4% of checked PDFs were not tagged for accessibility.
Sitemorse performs twenty eight checks on PDF documents as part of our website benchmarking to ensure users do not experience problems such as broken links, or failing email addresses - we are also the first to test the accessibility compliance of PDF's.
Top ten functional failures
The most common categories of functional failure.
| file/url/offtop None |
45.28% |
| file/url/badpath None |
10.67% |
| file/html/badmeta None |
10.32% |
| url/fetch/notfound File not found |
7.75% |
| file/url/badquery None |
7.28% |
| url/fetch/badcookie Web server attempted to set invalid cookie |
4.61% |
| file/html/longtitle None |
2.76% |
| url/mail/badsmtp Mail server returned unexpected response |
2.57% |
| url/mail/exception Exception while verifying email address |
2.10% |
| url/fetch/noaddr Host not found in DNS |
1.63% |
Top ten code quality failures
The most common categories of code quality failure.
| file/html/badentity Invalid character in entity |
22.12% |
| file/html/unknownentity Unknown entity name |
21.31% |
| file/html/badvalue Invalid attribute value |
16.88% |
| file/html/tagnotallowed A start tag has been found in a position in which that element may not appear |
14.98% |
| file/html/badattr Invalid attribute name |
11.64% |
| file/html/closingunopened A redundant close tag was found |
4.13% |
| file/html/unknowntag A start or end tag was found which was unrecognised |
3.86% |
| file/html/missingclose An element is missing the required close tag |
2.97% |
| file/html/repeatedattr A tag has been assigned the same attribute more than once |
0.54% |
| file/html/unnecessaryclose An end tag was found for an element which does not require one |
0.37% |