April 2007/UK Retail Banks
INDEX Facts
- Completed date:
05 Apr 2007
- Total URLs tested:
25,682
- Total tests run:
8,359,494
- Total number of PDF's:
494
- URLs failing functional tests:
6.00%
- Pages failing code standards:
72.98%
- Pages missing a title:
0.45%
- Pages failing accessibility level A:
23.10%
- Pages failing accessibility level AA:
92.13%
- Poorest code quality:
First Trust Bank (http://www.firsttrustbank.co.uk/) - 28,144 failures
- Fastest average response time:
Bank of Ireland (http://www.bank-of-ireland.co.uk/)
Accessibility and Performance rankings
This table reports the average response time we recorded when testing each site. A response time above 0.7 seconds can have a negative effect on user experience.
This table reports the percentage of pages on the sites we tested that passed automated WCAG 1.0 A and AA testing (0 means every page had an issue).
| Organisation | Avg. Response | Download (kB/s) |
|---|---|---|
| Only available for Qtr 4 2010 onwards | ||
| Organisation | A | AA |
|---|---|---|
| Julian Hodge Bank Group | 100.00 | 100.00 |
| Ecology Building Society | 100.00 | 98.68 |
| askBM | 100.00 | 98.44 |
| Skipton Building Society | 100.00 | 86.51 |
| Liverpool Victoria | 100.00 | 47.29 |
| Principality Building Society | 100.00 | 0.78 |
| Alliance & Leicester Commercial Bank | 100.00 | 0.00 |
| Bank of Ireland | 100.00 | 0.00 |
| British Bankers' Association | 100.00 | 0.00 |
| HFC Bank | 100.00 | 0.00 |
| HSBC Bank plc | 100.00 | 0.00 |
| Lloyds TSB | 100.00 | 0.00 |
| NatWest | 100.00 | 0.00 |
| Nationwide Building Society | 100.00 | 0.00 |
| Stroud & Swindon Building Society | 100.00 | 0.00 |
| The Melton Mowbray Building Society | 100.00 | 0.00 |
| cahoot | 100.00 | 0.00 |
| AIB - Ireland | 99.21 | 0.79 |
| Dunfermline Building Society | 99.21 | 0.00 |
| Laiki Group | 99.21 | 0.00 |
| Ulster Bank | 99.21 | 0.00 |
| first direct | 99.21 | 0.00 |
| Britannia Building Society | 99.20 | 0.00 |
| Leeds Building Society | 97.60 | 0.00 |
| Furness Building Society | 97.30 | 0.00 |
| Derbyshire Building Society | 96.90 | 0.00 |
| Triodos | 96.85 | 0.00 |
| Cheshire BS | 96.80 | 0.80 |
| Bradford & Bingley | 96.06 | 66.93 |
| Coutts Private banking | 96.03 | 0.00 |
| Bank of Ireland Northern Ireland | 96.00 | 0.00 |
| Standard Life | 95.24 | 0.00 |
| Cheshire Building Society | 95.20 | 0.00 |
| Marks & Spencer Money | 93.75 | 0.00 |
| Alliance & Leicester | 93.60 | 0.00 |
| Smile | 93.60 | 0.00 |
| Co-operative Bank | 92.97 | 0.00 |
| Norwich and Peterborough Building Society | 92.91 | 0.00 |
| The AA | 92.86 | 0.00 |
| Portman Building Society | 92.80 | 0.00 |
| Tesco Personal Finance | 92.06 | 0.00 |
| Bank Of Scotland | 91.34 | 0.00 |
| Halifax Online | 88.98 | 3.15 |
| Scarborough Building Society | 88.89 | 0.00 |
| Yorkshire Bank | 85.60 | 0.00 |
| Direct Line | 84.25 | 0.00 |
| Clydesdale Bank | 78.40 | 0.00 |
| Cater Allen Private Bank | 78.12 | 0.00 |
| Leek United Building Society | 77.48 | 0.00 |
| Investec Bank | 76.92 | 0.00 |
| Bank Of Cyprus | 74.58 | 0.00 |
| Barclays | 70.08 | 4.72 |
| Financial Services Authority | 68.00 | 52.80 |
| Intelligent Finance | 65.08 | 0.00 |
| Prudential UK | 61.72 | 0.00 |
| Royal Bank of Scotland | 57.94 | 0.00 |
| northern rock | 50.00 | 30.95 |
| Nottingham Building Society | 48.80 | 0.00 |
| Unity Trust Bank | 32.28 | 0.00 |
| First Trust Bank | 14.96 | 0.00 |
| Coventry Building Society | 13.49 | 0.00 |
| Secure Trust Bank | 8.33 | 0.00 |
| Northern Bank | 5.47 | 0.00 |
| Sainsbury's Bank | 2.40 | 0.00 |
| Citibank UK | 1.60 | 0.00 |
| ING Direct | 1.59 | 0.00 |
| Bank of England | 0.80 | 0.00 |
| Arbuthnot Banking Group | 0.00 | 0.00 |
| Egg | 0.00 | 0.00 |
| Islamic Bank of Britain | 0.00 | 0.00 |
Error free sites
The following sites scored full marks for Function.
- askBM
- first direct
- Julian Hodge Bank Group
Failing A & AA on every page
The following sites failed high priority tests on every page.
- Arbuthnot Banking Group
- Egg
- Islamic Bank of Britain
Excluded from INDEX
The following sites were excluded from the INDEX.
- www.newcastle.co.uk
- The Hanley Building Society
- www.theloughborough.co.uk
PDF testing
11.9% of checked PDFs were not tagged for accessibility.
Sitemorse performs twenty eight checks on PDF documents as part of our website benchmarking to ensure users do not experience problems such as broken links, or failing email addresses - we are also the first to test the accessibility compliance of PDF's.
Top ten functional failures
The most common categories of functional failure.
| file/url/offtop None |
51.83% |
| file/html/badmeta None |
8.46% |
| file/url/badpath None |
8.33% |
| url/fetch/notfound File not found |
7.59% |
| file/url/badquery None |
6.38% |
| file/html/longmeta None |
4.02% |
| url/fetch/badcookie Web server attempted to set invalid cookie |
3.91% |
| file/html/longtitle None |
2.21% |
| url/mail/exception Exception while verifying email address |
2.00% |
| url/mail/badsmtp Mail server returned unexpected response |
1.47% |
Top ten code quality failures
The most common categories of code quality failure.
| file/html/badentity Invalid character in entity |
22.76% |
| file/html/unknownentity Unknown entity name |
22.04% |
| file/html/badvalue Invalid attribute value |
16.01% |
| file/html/tagnotallowed A start tag has been found in a position in which that element may not appear |
15.39% |
| file/html/badattr Invalid attribute name |
11.20% |
| file/html/closingunopened A redundant close tag was found |
4.06% |
| file/html/unknowntag A start or end tag was found which was unrecognised |
3.47% |
| file/html/missingclose An element is missing the required close tag |
3.00% |
| file/html/repeatedattr A tag has been assigned the same attribute more than once |
0.50% |
| file/html/unnecessaryclose An end tag was found for an element which does not require one |
0.34% |