February 2007/UK Retail Banks
INDEX Facts
- Completed date:
07 Feb 2007
- Total URLs tested:
26,017
- Total tests run:
8,465,223
- Total number of PDF's:
373
- URLs failing functional tests:
5.65%
- Pages failing code standards:
74.53%
- Pages missing a title:
0.85%
- Pages failing accessibility level A:
22.74%
- Pages failing accessibility level AA:
92.64%
- Poorest code quality:
Co-operative Bank (http://www.co-operativebank.co.uk/) - 13,304 failures
- Fastest average response time:
Julian Hodge Bank Group (http://www.jhb.co.uk/)
Accessibility and Performance rankings
This table reports the average response time we recorded when testing each site. A response time above 0.7 seconds can have a negative effect on user experience.
This table reports the percentage of pages on the sites we tested that passed automated WCAG 1.0 A and AA testing (0 means every page had an issue).
| Organisation | Avg. Response | Download (kB/s) |
|---|---|---|
| Only available for Qtr 4 2010 onwards | ||
| Organisation | A | AA |
|---|---|---|
| Ecology Building Society | 100.00 | 100.00 |
| Julian Hodge Bank Group | 100.00 | 98.15 |
| Skipton Building Society | 100.00 | 84.92 |
| askBM | 100.00 | 84.92 |
| Bradford & Bingley | 100.00 | 83.59 |
| Principality Building Society | 100.00 | 7.09 |
| Alliance & Leicester Commercial Bank | 100.00 | 0.00 |
| Bank of Ireland | 100.00 | 0.00 |
| Britannia Building Society | 100.00 | 0.00 |
| British Bankers' Association | 100.00 | 0.00 |
| Coventry Building Society | 100.00 | 0.00 |
| HFC Bank | 100.00 | 0.00 |
| Leeds Building Society | 100.00 | 0.00 |
| Lloyds TSB | 100.00 | 0.00 |
| NatWest | 100.00 | 0.00 |
| Stroud & Swindon Building Society | 100.00 | 0.00 |
| The Melton Mowbray Building Society | 100.00 | 0.00 |
| cahoot | 100.00 | 0.00 |
| Liverpool Victoria | 99.22 | 0.00 |
| Ulster Bank | 99.22 | 0.00 |
| HSBC Bank plc | 99.21 | 0.00 |
| Nationwide Building Society | 99.21 | 0.00 |
| first direct | 99.21 | 0.00 |
| Alliance & Leicester | 98.44 | 0.00 |
| Furness Building Society | 98.44 | 0.00 |
| Coutts Private banking | 97.62 | 0.00 |
| Tesco Personal Finance | 96.85 | 0.00 |
| Cheshire BS | 96.83 | 0.00 |
| Dunfermline Building Society | 96.12 | 0.00 |
| Bank of Ireland Northern Ireland | 96.00 | 0.00 |
| Cheshire Building Society | 96.00 | 0.00 |
| Scarborough Building Society | 96.00 | 0.00 |
| Triodos | 96.00 | 0.00 |
| Norwich and Peterborough Building Society | 93.65 | 0.00 |
| Standard Life | 92.06 | 2.38 |
| Smile | 92.06 | 0.00 |
| Marks & Spencer Money | 90.98 | 0.00 |
| Yorkshire Bank | 89.84 | 0.00 |
| The AA | 89.68 | 0.00 |
| Direct Line | 88.89 | 0.00 |
| Clydesdale Bank | 86.61 | 0.00 |
| Co-operative Bank | 86.61 | 0.00 |
| Halifax Online | 86.05 | 1.55 |
| Derbyshire Building Society | 84.80 | 0.00 |
| Nottingham Building Society | 84.80 | 0.00 |
| Cater Allen Private Bank | 82.68 | 0.00 |
| Portman Building Society | 78.91 | 0.00 |
| Leek United Building Society | 77.78 | 0.00 |
| AIB - Ireland | 77.17 | 0.79 |
| Barclays | 76.56 | 25.00 |
| Prudential UK | 75.59 | 0.00 |
| Bank Of Cyprus | 74.14 | 0.00 |
| Intelligent Finance | 71.20 | 0.00 |
| First Trust Bank | 69.29 | 0.79 |
| Bank Of Scotland | 68.50 | 0.00 |
| Financial Services Authority | 64.80 | 44.80 |
| Royal Bank of Scotland | 59.52 | 0.00 |
| northern rock | 54.69 | 33.59 |
| Laiki Group | 40.80 | 0.00 |
| Unity Trust Bank | 36.80 | 0.00 |
| ING Direct | 6.25 | 0.00 |
| Arbuthnot Banking Group | 5.88 | 0.00 |
| Northern Bank | 5.43 | 0.00 |
| Secure Trust Bank | 4.35 | 0.00 |
| Sainsbury's Bank | 2.40 | 0.00 |
| Citibank UK | 2.33 | 0.00 |
| The Hanley Building Society | 2.33 | 0.00 |
| Islamic Bank of Britain | 0.80 | 0.00 |
| Bank of England | 0.79 | 0.00 |
| Egg | 0.00 | 0.00 |
Error free sites
The following sites scored full marks for Function.
- Alliance & Leicester
- askBM
- Britannia Building Society
- first direct
- Skipton Building Society
Failing A & AA on every page
The following sites failed high priority tests on every page.
- Egg
Excluded from INDEX
The following sites were excluded from the INDEX.
- Investec Bank
- www.newcastle.co.uk
- www.theloughborough.co.uk
PDF testing
15.8% of checked PDFs were not tagged for accessibility.
Sitemorse performs twenty eight checks on PDF documents as part of our website benchmarking to ensure users do not experience problems such as broken links, or failing email addresses - we are also the first to test the accessibility compliance of PDF's.
Top ten functional failures
The most common categories of functional failure.
| file/url/offtop None |
37.13% |
| url/fetch/notfound File not found |
9.94% |
| file/url/badpath None |
9.27% |
| url/fetch/badcookie Web server attempted to set invalid cookie |
7.06% |
| file/url/badquery None |
6.68% |
| file/html/longmeta None |
5.97% |
| file/html/badmeta None |
5.93% |
| file/html/longtitle None |
2.92% |
| file/html/notitle None |
2.88% |
| url/fetch/timeout Timeout downloading file |
2.84% |
Top ten code quality failures
The most common categories of code quality failure.
| file/html/badentity Invalid character in entity |
21.07% |
| file/html/unknownentity Unknown entity name |
20.15% |
| file/html/badvalue Invalid attribute value |
16.69% |
| file/html/tagnotallowed A start tag has been found in a position in which that element may not appear |
16.21% |
| file/html/badattr Invalid attribute name |
11.45% |
| file/html/closingunopened A redundant close tag was found |
4.66% |
| file/html/unknowntag A start or end tag was found which was unrecognised |
4.36% |
| file/html/missingclose An element is missing the required close tag |
3.36% |
| file/html/repeatedattr A tag has been assigned the same attribute more than once |
0.52% |
| file/html/unnecessaryclose An end tag was found for an element which does not require one |
0.44% |