2018 Q2/American Airlines



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INDEX Facts

  • Completed date:

    06 Apr 2018

  • Total URLs tested:

    34,668

  • Total tests run:

    11,276,720

  • Total number of PDF's:

    370

  • URLs failing functional tests:

    4.31%

  • Pages failing code standards:

    94.06%

  • Pages missing a title:

    0.90%

  • Pages failing accessibility level A:

    97.74%

  • Pages failing accessibility level AA:

    43.30%

  • Poorest code quality:

    Alaska Airlines (https://www.alaskaair.com/) - 25,000 failures

  • Fastest average response time:

    JetBlue Airways (http://www.jetblue.com/)




Accessibility and Performance rankings Expand / contract icon

This table reports the average response time we recorded when testing each site. A response time above 0.7 seconds can have a negative effect on user experience.

This table reports the percentage of pages on the sites we tested that passed automated WCAG 2.0 A and AA testing (0 means every page had an issue).

Organisation Avg. Response Download (kB/s)
JetBlue Airways 0.07 749.52
Air Canada 0.10 1011.77
Delta Airlines 0.11 1277.87
Southwest Airlines 0.19 292.26
WestJet 0.19 450.59
Pen Air 0.21 228.30
Frontier Airlines 0.22 354.10
Silver Airways 0.25 322.29
Mesa Airlines 0.27 658.24
Allegiant Aire 0.31 966.57
United Airlines 0.34 233.59
Express Jet 0.38 1069.75
Sun Country Airlines​ 0.46 163.17
SkyWest Airlines 0.47 304.80
Alaska Airlines 0.51 206.82
Ravn Alaska 0.62 116.38
Republic Airways 0.72 441.08
Organisation A AA
Southwest Airlines10.3457.93
Ravn Alaska8.7032.07
JetBlue Airways7.8645.71
Express Jet3.6098.20
SkyWest Airlines3.5330.00
Mesa Airlines1.5331.30
Pen Air1.255.00
Delta Airlines0.8085.60
Sun Country Airlines​0.7683.97
Air Canada0.0093.60
WestJet0.0085.19
Allegiant Aire0.0083.72
United Airlines0.0080.00
Republic Airways0.0078.26
Frontier Airlines0.0068.00
Silver Airways0.003.82
Alaska Airlines0.001.59
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Excluded from INDEX

The following sites were excluded from the INDEX.

  • American Airlines
  • Great Lakes Airlines
  • Island Air
  • Spirit Airlines
  • US Airways
  • Aeromexico
  • Hawaiian Airlines
  • Virgin America
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PDF testing

55.1% of checked PDFs were not tagged for accessibility.

Sitemorse performs twenty eight checks on PDF documents as part of our website benchmarking to ensure users do not experience problems such as broken links, or failing email addresses - we are also the first to test the accessibility compliance of PDF's.

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Top ten functional failures

The most common categories of functional failure.

file/image/badtype
Image file has incorrect type
49.58%
url/fetch/accessdenied
Access is denied
25.72%
url/fetch/notfound
File not found
16.95%
url/fetch/noaddr
Host not found in DNS
4.96%
url/fetch/errorstatus
Error status code received from web server
1.19%
url/fetch/timeout
Timeout downloading file
0.52%
url/fetch/redirectloop
Redirect points back to the original page
0.42%
url/fetch/exception
Exception while downloading file
0.17%
url/fetch/badscheme
URL scheme was unrecognised
0.14%
url/fetch/badcookie
Web server attempted to set invalid cookie
0.14%
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Top ten code quality failures

The most common categories of code quality failure.

file/html/badattr
Invalid attribute name
24.14%
file/html/badentity
Invalid character in entity
21.70%
file/html/badvalue
Invalid attribute value
14.75%
file/html/unknownentity
Unknown entity name
12.07%
file/html/tagnotallowed
A start tag has been found in a position in which that element may not appear
9.41%
file/html/missingclose
An element is missing the required close tag
3.21%
file/url/badquery
Illegal character in URL query section
2.53%
file/html/unknowntag
A start or end tag was found which was unrecognised
2.43%
url/fetch/moved
A "301 Moved Permanently" response was received
1.81%
file/image/size
Image file size or dimensions do not match
1.60%