January 2007/UK Retail Banks
INDEX Facts
- Completed date:
05 Jan 2007
- Total URLs tested:
26,716
- Total tests run:
8,692,320
- Total number of PDF's:
370
- URLs failing functional tests:
5.79%
- Pages failing code standards:
74.52%
- Pages missing a title:
0.82%
- Pages failing accessibility level A:
24.39%
- Pages failing accessibility level AA:
92.71%
- Poorest code quality:
Co-operative Bank (http://www.co-operativebank.co.uk/) - 12,795 failures
- Fastest average response time:
Financial Services Authority (http://www.fsa.gov.uk/)
Accessibility and Performance rankings
This table reports the average response time we recorded when testing each site. A response time above 0.7 seconds can have a negative effect on user experience.
This table reports the percentage of pages on the sites we tested that passed automated WCAG 1.0 A and AA testing (0 means every page had an issue).
| Organisation | Avg. Response | Download (kB/s) |
|---|---|---|
| Only available for Qtr 4 2010 onwards | ||
| Organisation | A | AA |
|---|---|---|
| Ecology Building Society | 100.00 | 100.00 |
| Julian Hodge Bank Group | 100.00 | 100.00 |
| askBM | 100.00 | 92.86 |
| Bradford & Bingley | 100.00 | 88.98 |
| Skipton Building Society | 100.00 | 82.03 |
| Principality Building Society | 100.00 | 3.94 |
| Bank of Ireland | 100.00 | 0.00 |
| British Bankers' Association | 100.00 | 0.00 |
| HFC Bank | 100.00 | 0.00 |
| Leeds Building Society | 100.00 | 0.00 |
| Lloyds TSB | 100.00 | 0.00 |
| NatWest | 100.00 | 0.00 |
| Stroud & Swindon Building Society | 100.00 | 0.00 |
| The Melton Mowbray Building Society | 100.00 | 0.00 |
| Ulster Bank | 100.00 | 0.00 |
| cahoot | 100.00 | 0.00 |
| Coventry Building Society | 99.22 | 0.00 |
| Liverpool Victoria | 99.22 | 0.00 |
| Nationwide Building Society | 99.22 | 0.00 |
| first direct | 99.22 | 0.00 |
| Alliance & Leicester | 99.21 | 0.00 |
| Britannia Building Society | 99.21 | 0.00 |
| HSBC Bank plc | 99.21 | 0.00 |
| Alliance & Leicester Commercial Bank | 98.43 | 0.00 |
| Coutts Private banking | 98.41 | 0.00 |
| Furness Building Society | 98.41 | 0.00 |
| Tesco Personal Finance | 98.40 | 0.00 |
| Scarborough Building Society | 97.62 | 0.00 |
| Cheshire Building Society | 96.88 | 0.00 |
| Cheshire BS | 96.83 | 0.00 |
| Dunfermline Building Society | 96.09 | 0.00 |
| Bank of Ireland Northern Ireland | 96.00 | 0.00 |
| Triodos | 96.00 | 0.00 |
| Standard Life | 93.70 | 1.57 |
| Marks & Spencer Money | 93.44 | 0.00 |
| Norwich and Peterborough Building Society | 92.97 | 0.00 |
| Clydesdale Bank | 92.06 | 0.00 |
| Yorkshire Bank | 90.62 | 0.00 |
| Direct Line | 90.40 | 0.00 |
| Smile | 89.68 | 0.00 |
| The AA | 89.68 | 0.00 |
| Co-operative Bank | 85.94 | 0.00 |
| Nottingham Building Society | 84.13 | 0.00 |
| Derbyshire Building Society | 83.46 | 0.00 |
| Cater Allen Private Bank | 83.33 | 0.00 |
| Halifax Online | 79.37 | 0.00 |
| Portman Building Society | 78.57 | 0.00 |
| AIB - Ireland | 77.52 | 0.00 |
| Prudential UK | 75.20 | 0.00 |
| Bank Of Cyprus | 74.14 | 0.00 |
| Bank Of Scotland | 74.02 | 0.00 |
| First Trust Bank | 71.65 | 0.00 |
| Intelligent Finance | 67.20 | 0.00 |
| Barclays | 60.94 | 25.78 |
| Financial Services Authority | 56.80 | 39.20 |
| northern rock | 53.12 | 32.03 |
| Laiki Group | 52.00 | 0.00 |
| Royal Bank of Scotland | 51.97 | 0.00 |
| Investec Bank | 46.15 | 0.00 |
| Unity Trust Bank | 38.10 | 0.00 |
| ING Direct | 8.00 | 0.00 |
| Arbuthnot Banking Group | 5.88 | 0.00 |
| Secure Trust Bank | 4.35 | 0.00 |
| Northern Bank | 3.88 | 0.00 |
| The Hanley Building Society | 2.40 | 0.00 |
| Sainsbury's Bank | 2.38 | 0.00 |
| Citibank UK | 1.94 | 0.00 |
| Leek United Building Society | 1.82 | 1.82 |
| Islamic Bank of Britain | 0.80 | 0.00 |
| Bank of England | 0.79 | 0.00 |
| Egg | 0.00 | 0.00 |
| Universal Building Society | 0.00 | 0.00 |
Error free sites
The following sites scored full marks for Function.
- askBM
- first direct
- Julian Hodge Bank Group
- Skipton Building Society
Failing A & AA on every page
The following sites failed high priority tests on every page.
- Egg
- Universal Building Society
Excluded from INDEX
The following sites were excluded from the INDEX.
- www.newcastle.co.uk
- www.theloughborough.co.uk
PDF testing
15.4% of checked PDFs were not tagged for accessibility.
Sitemorse performs twenty eight checks on PDF documents as part of our website benchmarking to ensure users do not experience problems such as broken links, or failing email addresses - we are also the first to test the accessibility compliance of PDF's.
Top ten functional failures
The most common categories of functional failure.
| file/url/offtop None |
38.32% |
| url/fetch/notfound File not found |
10.83% |
| file/url/badpath None |
9.01% |
| file/url/badquery None |
8.57% |
| file/html/longmeta None |
6.08% |
| url/fetch/badcookie Web server attempted to set invalid cookie |
5.71% |
| file/html/badmeta None |
4.75% |
| file/html/longtitle None |
2.67% |
| file/html/notitle None |
2.49% |
| url/fetch/exception Exception while downloading file |
2.26% |
Top ten code quality failures
The most common categories of code quality failure.
| file/html/tagnotallowed A start tag has been found in a position in which that element may not appear |
19.24% |
| file/html/badentity Invalid character in entity |
18.60% |
| file/html/unknownentity Unknown entity name |
17.75% |
| file/html/badvalue Invalid attribute value |
17.71% |
| file/html/badattr Invalid attribute name |
11.85% |
| file/html/closingunopened A redundant close tag was found |
5.32% |
| file/html/unknowntag A start or end tag was found which was unrecognised |
4.18% |
| file/html/missingclose An element is missing the required close tag |
3.11% |
| file/html/unnecessaryclose An end tag was found for an element which does not require one |
0.48% |
| file/html/repeatedattr A tag has been assigned the same attribute more than once |
0.47% |