December 2006/UK Retail Banks
INDEX Facts
- Completed date:
07 Dec 2006
- Total URLs tested:
26,612
- Total tests run:
8,659,066
- Total number of PDF's:
391
- URLs failing functional tests:
5.66%
- Pages failing code standards:
73.97%
- Pages missing a title:
0.86%
- Pages failing accessibility level A:
23.50%
- Pages failing accessibility level AA:
93.86%
- Poorest code quality:
Co-operative Bank (http://www.co-operativebank.co.uk/) - 19,169 failures
- Fastest average response time:
Ecology Building Society (http://www.ecology.co.uk/)
Accessibility and Performance rankings
This table reports the average response time we recorded when testing each site. A response time above 0.7 seconds can have a negative effect on user experience.
This table reports the percentage of pages on the sites we tested that passed automated WCAG 1.0 A and AA testing (0 means every page had an issue).
| Organisation | Avg. Response | Download (kB/s) |
|---|---|---|
| Only available for Qtr 4 2010 onwards | ||
| Organisation | A | AA |
|---|---|---|
| Julian Hodge Bank Group | 100.00 | 100.00 |
| Ecology Building Society | 100.00 | 95.89 |
| askBM | 100.00 | 88.10 |
| Bradford & Bingley | 100.00 | 86.72 |
| Principality Building Society | 100.00 | 1.57 |
| Alliance & Leicester Commercial Bank | 100.00 | 0.00 |
| Bank of Ireland | 100.00 | 0.00 |
| Britannia Building Society | 100.00 | 0.00 |
| British Bankers' Association | 100.00 | 0.00 |
| HFC Bank | 100.00 | 0.00 |
| HSBC Bank plc | 100.00 | 0.00 |
| Leeds Building Society | 100.00 | 0.00 |
| Lloyds TSB | 100.00 | 0.00 |
| The Melton Mowbray Building Society | 100.00 | 0.00 |
| Ulster Bank | 100.00 | 0.00 |
| cahoot | 100.00 | 0.00 |
| Liverpool Victoria | 99.22 | 0.00 |
| NatWest | 99.22 | 0.00 |
| Nationwide Building Society | 99.22 | 0.00 |
| Skipton Building Society | 99.21 | 8.73 |
| Coventry Building Society | 99.21 | 0.00 |
| Furness Building Society | 98.41 | 0.00 |
| first direct | 98.41 | 0.00 |
| Tesco Personal Finance | 98.40 | 0.00 |
| Alliance & Leicester | 97.66 | 0.00 |
| Coutts Private banking | 97.62 | 0.00 |
| Scarborough Building Society | 97.62 | 0.00 |
| Cheshire BS | 96.85 | 0.00 |
| Portman Building Society | 96.83 | 0.00 |
| Cheshire Building Society | 96.03 | 0.00 |
| Bank of Ireland Northern Ireland | 96.00 | 0.00 |
| Triodos | 96.00 | 0.00 |
| Dunfermline Building Society | 95.35 | 0.00 |
| Stroud & Swindon Building Society | 95.35 | 0.00 |
| Marks & Spencer Money | 95.04 | 0.00 |
| Clydesdale Bank | 94.53 | 0.00 |
| Standard Life | 94.44 | 0.79 |
| Norwich and Peterborough Building Society | 92.91 | 0.79 |
| The AA | 92.86 | 0.00 |
| Smile | 89.60 | 0.00 |
| Intelligent Finance | 88.80 | 0.00 |
| Yorkshire Bank | 88.37 | 0.00 |
| Direct Line | 85.04 | 0.00 |
| Co-operative Bank | 84.25 | 3.15 |
| Halifax Online | 83.46 | 0.00 |
| Derbyshire Building Society | 83.33 | 0.00 |
| Cater Allen Private Bank | 83.20 | 0.00 |
| Nottingham Building Society | 82.68 | 0.00 |
| AIB - Ireland | 78.57 | 0.00 |
| Bank Of Scotland | 78.29 | 0.00 |
| Prudential UK | 75.59 | 0.00 |
| Bank Of Cyprus | 73.68 | 0.00 |
| First Trust Bank | 68.25 | 0.79 |
| Financial Services Authority | 65.87 | 50.00 |
| Barclays | 63.49 | 22.22 |
| Royal Bank of Scotland | 57.60 | 0.00 |
| northern rock | 53.91 | 32.81 |
| Laiki Group | 47.62 | 0.00 |
| Investec Bank | 46.15 | 0.00 |
| Unity Trust Bank | 42.06 | 0.00 |
| The Hanley Building Society | 10.16 | 0.00 |
| ING Direct | 6.35 | 0.00 |
| Arbuthnot Banking Group | 5.88 | 0.00 |
| Northern Bank | 5.43 | 0.00 |
| Secure Trust Bank | 4.35 | 0.00 |
| Sainsbury's Bank | 2.40 | 0.00 |
| Citibank UK | 1.94 | 0.00 |
| Leek United Building Society | 1.82 | 1.82 |
| Islamic Bank of Britain | 0.80 | 0.00 |
| Bank of England | 0.79 | 0.00 |
| Egg | 0.00 | 0.00 |
| Universal Building Society | 0.00 | 0.00 |
Error free sites
The following sites scored full marks for Function.
- Alliance & Leicester
- Britannia Building Society
- first direct
- Julian Hodge Bank Group
Failing A & AA on every page
The following sites failed high priority tests on every page.
- Egg
- Universal Building Society
Excluded from INDEX
The following sites were excluded from the INDEX.
- www.newcastle.co.uk
- www.theloughborough.co.uk
PDF testing
14.6% of checked PDFs were not tagged for accessibility.
Sitemorse performs twenty eight checks on PDF documents as part of our website benchmarking to ensure users do not experience problems such as broken links, or failing email addresses - we are also the first to test the accessibility compliance of PDF's.
Top ten functional failures
The most common categories of functional failure.
| file/url/offtop None |
40.41% |
| url/fetch/notfound File not found |
10.75% |
| file/url/badquery None |
8.61% |
| file/url/badpath None |
8.21% |
| url/fetch/badcookie Web server attempted to set invalid cookie |
5.99% |
| file/html/longmeta None |
5.70% |
| file/html/badmeta None |
4.87% |
| url/mail/badsmtp Mail server returned unexpected response |
3.12% |
| file/html/longtitle None |
2.80% |
| file/html/notitle None |
2.54% |
Top ten code quality failures
The most common categories of code quality failure.
| file/html/badvalue Invalid attribute value |
19.85% |
| file/html/badentity Invalid character in entity |
18.95% |
| file/html/tagnotallowed A start tag has been found in a position in which that element may not appear |
18.65% |
| file/html/unknownentity Unknown entity name |
18.14% |
| file/html/badattr Invalid attribute name |
11.09% |
| file/html/closingunopened A redundant close tag was found |
5.02% |
| file/html/missingclose An element is missing the required close tag |
3.08% |
| file/html/unknowntag A start or end tag was found which was unrecognised |
3.02% |
| file/html/repeatedattr A tag has been assigned the same attribute more than once |
0.53% |
| file/html/unnecessaryclose An end tag was found for an element which does not require one |
0.47% |