November 2006/UK Retail Banks
INDEX Facts
- Completed date:
09 Nov 2006
- Total URLs tested:
25,986
- Total tests run:
8,455,876
- Total number of PDF's:
401
- URLs failing functional tests:
5.99%
- Pages failing code standards:
75.53%
- Pages missing a title:
0.88%
- Pages failing accessibility level A:
26.94%
- Pages failing accessibility level AA:
94.96%
- Poorest code quality:
Co-operative Financial Services (http://www.co-operativebank.co.uk/) - 18,805 failures
- Fastest average response time:
HFC Bank (http://www.hfcbank.co.uk/)
Accessibility and Performance rankings
This table reports the average response time we recorded when testing each site. A response time above 0.7 seconds can have a negative effect on user experience.
This table reports the percentage of pages on the sites we tested that passed automated WCAG 1.0 A and AA testing (0 means every page had an issue).
| Organisation | Avg. Response | Download (kB/s) |
|---|---|---|
| Only available for Qtr 4 2010 onwards | ||
| Organisation | A | AA |
|---|---|---|
| Julian Hodge Bank Group | 100.00 | 100.00 |
| Ecology Building Society | 100.00 | 95.89 |
| Birmingham Midshires | 100.00 | 90.48 |
| Bank of Ireland | 100.00 | 0.00 |
| Britannia Building Society | 100.00 | 0.00 |
| British Bankers' Association | 100.00 | 0.00 |
| HFC Bank | 100.00 | 0.00 |
| Laiki Group | 100.00 | 0.00 |
| Leeds Building Society | 100.00 | 0.00 |
| Lloyds TSB | 100.00 | 0.00 |
| Marks & Spencer Money | 100.00 | 0.00 |
| The Melton Mowbray Building Society | 100.00 | 0.00 |
| Ulster Bank | 100.00 | 0.00 |
| cahoot | 100.00 | 0.00 |
| Liverpool Victoria | 99.22 | 0.78 |
| Alliance & Leicester Commercial Bank | 99.22 | 0.00 |
| Coventry Building Society | 99.22 | 0.00 |
| NatWest | 99.22 | 0.00 |
| Skipton Building Society | 99.21 | 9.45 |
| HSBC Bank plc | 99.21 | 0.00 |
| Nationwide Trust | 99.21 | 0.00 |
| Principality Building Society | 97.66 | 1.56 |
| Coutts & Co | 97.62 | 0.00 |
| Tesco Personal Finance | 97.62 | 0.00 |
| First Direct | 96.85 | 0.00 |
| Cheshire BS | 96.83 | 0.00 |
| Dunfermline Building Society | 96.09 | 0.00 |
| Scarborough Building Society | 96.03 | 0.00 |
| Bank of Ireland Northern Ireland | 96.00 | 0.00 |
| Norwich & Peterborough Building Society | 95.28 | 1.57 |
| Cheshire Building Society | 95.24 | 0.00 |
| Triodos | 95.20 | 0.00 |
| Bradford & Bingley | 94.20 | 0.00 |
| Standard Life | 93.65 | 2.38 |
| Clydesdale Bank | 89.76 | 0.00 |
| Alliance & Leicester Group | 88.89 | 0.00 |
| Intelligent Finance | 88.80 | 0.00 |
| Yorkshire Bank | 88.19 | 0.00 |
| Smile | 88.10 | 0.00 |
| Co-operative Financial Services | 86.61 | 1.57 |
| Direct Line Insurance | 85.83 | 0.00 |
| www.theaa.com | 84.00 | 0.00 |
| Cater Allen Private Bank | 82.68 | 0.00 |
| Nottingham Building Society | 82.17 | 0.00 |
| Derbyshire Building Society | 79.20 | 0.00 |
| Portman Building Society | 78.40 | 0.00 |
| Halifax | 76.98 | 0.00 |
| Bank Of Scotland | 74.22 | 0.00 |
| Bank Of Cyprus | 73.68 | 0.00 |
| Prudential UK | 72.22 | 0.00 |
| AIB Capital Markets | 71.65 | 1.57 |
| First Trust Bank | 70.08 | 0.79 |
| Financial Services Authority | 62.99 | 48.03 |
| Royal Bank of Scotland | 58.40 | 0.00 |
| Northern Rock | 57.60 | 35.20 |
| Barclays Group | 50.79 | 26.98 |
| Unity Trust Bank | 38.89 | 0.00 |
| Investec Bank | 38.46 | 0.00 |
| The Hanley Building Society | 6.98 | 0.00 |
| Northern Bank | 6.25 | 0.00 |
| Arbuthnot Banking Group | 5.88 | 0.00 |
| Secure Trust Bank | 4.35 | 0.00 |
| Stroud and Swindon Building Society | 3.17 | 0.00 |
| ING Direct | 2.40 | 0.00 |
| Sainsbury's Bank | 2.34 | 0.00 |
| Citibank UK | 1.94 | 0.00 |
| Furness Building Society | 1.39 | 0.00 |
| Bank of England | 0.80 | 0.00 |
| Islamic Bank of Britain | 0.79 | 0.00 |
| Egg | 0.00 | 0.00 |
| Leek United Building Society | 0.00 | 0.00 |
| Universal Building Society | 0.00 | 0.00 |
Error free sites
The following sites scored full marks for Function.
- Alliance & Leicester Group
- Britannia Building Society
- First Direct
- Julian Hodge Bank Group
- Skipton Building Society
Failing A & AA on every page
The following sites failed high priority tests on every page.
- Egg
- Leek United Building Society
- Universal Building Society
Excluded from INDEX
The following sites were excluded from the INDEX.
- www.newcastle.co.uk
- www.theloughborough.co.uk
PDF testing
15.2% of checked PDFs were not tagged for accessibility.
Sitemorse performs twenty eight checks on PDF documents as part of our website benchmarking to ensure users do not experience problems such as broken links, or failing email addresses - we are also the first to test the accessibility compliance of PDF's.
Top ten functional failures
The most common categories of functional failure.
| file/url/offtop None |
31.75% |
| file/url/badquery None |
16.84% |
| file/url/badpath None |
15.96% |
| url/fetch/notfound File not found |
8.00% |
| file/html/longmeta None |
5.94% |
| url/fetch/badcookie Web server attempted to set invalid cookie |
5.57% |
| file/html/badmeta None |
4.72% |
| file/html/longtitle None |
2.46% |
| file/html/notitle None |
2.36% |
| url/fetch/unknownstatus Unknown status code received from web server |
1.52% |
Top ten code quality failures
The most common categories of code quality failure.
| file/html/badentity Invalid character in entity |
19.34% |
| file/html/badvalue Invalid attribute value |
19.13% |
| file/html/unknownentity Unknown entity name |
18.50% |
| file/html/tagnotallowed A start tag has been found in a position in which that element may not appear |
18.35% |
| file/html/badattr Invalid attribute name |
11.42% |
| file/html/closingunopened A redundant close tag was found |
4.85% |
| file/html/unknowntag A start or end tag was found which was unrecognised |
3.29% |
| file/html/missingclose An element is missing the required close tag |
2.99% |
| file/html/unnecessaryclose An end tag was found for an element which does not require one |
0.50% |
| file/html/repeatedattr A tag has been assigned the same attribute more than once |
0.43% |