2013 Q1/UK Consumer Finance


Summary

Full results


Changes in rank are compared to 2012 Q4/UK Consumer Finance. Since then, 5 sites entered the survey, 5 sites left the survey and 38 sites could not be included in the rankings (same since last).

Details

Scores

Percentage Failures




Rank Name Exact overall
same Leeds Building Society 9.04
+ 6 Intelligent Finance 8.24
+ 3 BM Savings 8.18
- 1 WH Ireland Stockbrokers 8.18
- 1 Brown Shipley 8.16
- 1 Birmingham Midshires Building Society 7.64
+ 3 Derbyshire Building Society 7.56
+ 3 Clarity Credit Management 7.22
same Julian Hodge Bank 7.11
+ 2 Monmouthshire Building Society 7.10
+ 10 Syscap 7.10
+ 2 C. Hoare & Co 7.01
+ 9 Advantage Finance 7.00
+ 1 Smith & Williamson Holdings Ltd 6.92
- 2 BNP Paribas Finance 6.90
+ 15 Dudley Building Society 6.81
+ 32 Adam & Company Group 6.74
+ 22 John Charcol 6.74
- 1 Daiwa Securities SMBC Europe 6.62
+ 56 The Money Shop 6.52
- 1 Kensington Mortgages 6.49
- 5 Nemo Personal Finance 6.40
- 16 Charity Bank 6.03
same Hitachi Capital 6.00
+ 2 Newcastle Building Society 5.95
+ 10 Quayle Munroe 5.94
+ 3 Darlington Building Society 5.92
+ 1 National Friendly 5.74
+ 19 Standard Life Investments 5.69
- 4 West Bromwich Building Society 5.64
+ 1 Masterlease 5.62
+ 18 Airdrie Savings Bank 5.59
+ 63 MBNA Europe 5.58
+ 3 Cash Converters 5.58
same Health Shield Friendly Society 5.49
+ 3 engage Mutual Assurance 5.48
new Old Mutual Asset Managers 5.48
+ 113 APACS 5.48
+ 6 Barclays Capital 5.39
+ 47 Exeter Friendly Society 5.38
+ 5 Ecology Building Society 5.36
- 19 Shore Capital 5.31
+ 25 WestLB Mellon Asset Management (UK) 5.30
+ 29 Technology Leasing 5.30
- 4 Baines & Ernst 5.30
+ 10 Legal & General Bank 5.28
- 5 Clydesdale Bank 5.28
- 14 GE Commercial Finance 5.25
+ 2 Davis Group 5.22
- 3 European Central Bank 5.14
+ 18 Financial Ombudsman Service 5.14
+ 5 Welcome Finance 5.07
- 10 Citibank International 5.00
+ 11 Islamic Bank of Britain 4.97
+ 11 SAV Credit 4.97
+ 11 Loughborough Building Society 4.96
+ 23 Mortgage Express 4.96
+ 102 Brewin Dolphin Holdings 4.96
+ 61 ClearDebt 4.90
- 2 Travelex Global and Financial Services 4.86
- 9 Vanquis Bank 4.86
+ 9 Aberdeen Asset Management 4.85
- 4 GE Life 4.84
+ 19 Scottish Widows Bank plc 4.84
+ 43 Mirabaud Investment Management 4.84
+ 9 SG Hambros Bank Limited 4.84
- 23 Cheltenham & Gloucester 4.80
+ 23 Nomura Bank International 4.79
- 44 First Response Finance 4.79
+ 19 Cumberland Building Society 4.76
- 17 LeasePlan UK 4.75
- 17 Newbury Building Society 4.74
+ 5 Agricultural Mortgage Corporation 4.74
+ 21 ABN AMRO 4.74
+ 24 Pershing Securities 4.74
+ 3 PayPoint 4.71
- 58 Incasso Debt Recovery 4.70
+ 3 Landesbank Berlin 4.69
+ 26 Cater Allen Private Bank 4.68
+ 2 Cattles 4.67
- 18 Practice Plan 4.66
- 10 British Bankers' Association 4.65
+ 3 Greenhill & Co 4.60
+ 10 National Irish Bank 4.58
- 32 Coutts & Co 4.56
- 9 Bank of Ireland 4.56
+ 17 Cofunds 4.56
- 14 Close Brothers Bank 4.48
- 56 Anglo Irish Bank 4.45
+ 39 Schroders 4.43
+ 6 Landesbank Hessen-Thuringen 4.39
+ 1 Arab Bank 4.38
- 5 Smile 4.38
+ 27 Scottish Widows Investment 4.32
- 11 Reliance Bank Limited 4.30
+ 7 SVS Securities 4.30
+ 71 Sainsbury's Bank 4.28
+ 8 AIB Capital Markets 4.27
- 35 Chelsea Building Society 4.26
new Teachers Provident Society 4.23
+ 1 Seymour Pierce 4.22
+ 7 Numis Securities 4.22
+ 19 Debt Free Direct Group 4.20
+ 13 Co-operative Financial Services 4.20
+ 20 Yorkshire Bank 4.20
- 6 Britannia Building Society 4.18
+ 3 Teachers Building Society 4.18
+ 3 EFG Group 4.15
+ 71 Direct Line Financial Services 4.14
- 18 Ocean Finance 4.14
+ 2 Cheshire Building Society 4.12
+ 2 Julius Baer Investments 4.12
+ 13 Westpac Banking Corporation UK 4.08
+ 17 Redmayne Bentley 4.04
- 17 Nottingham Building Society 4.02
- 46 Halifax 4.02
+ 2 Vocalink 4.00
+ 43 Nationwide Building Society 3.98
+ 43 Portman 3.98
- 82 First Data International 3.87
- 5 M&G Investments 3.86
+ 8 BIBBY Financial Services 3.84
+ 9 BCW Group 3.84
+ 33 James Hay 3.82
- 35 Siemens Financial Services Limited 3.82
+ 7 Gulf International Bank 3.79
+ 8 3i Group 3.78
- 13 Investec Group 3.76
+ 10 Lloyds TSB 3.70
+ 10 Clegg Gifford Private Clients 3.69
+ 10 Bank of England 3.69
- 31 M&S Money 3.68
+ 31 Commerzbank 3.67
+ 63 Secure Trust Bank Plc 3.67
+ 7 Ulster Bank 3.66
+ 7 Yorkshire Building Society 3.66
+ 8 Marks & Spencer Financial Services 3.66
+ 8 Dexia Public Finance Bank 3.65
+ 48 Ipswich Building Society 3.65
+ 7 RBS Group 3.64
+ 7 National Westminster Bank - NatWest 3.64
+ 27 Hoodless Brennan Stockbrokers 3.64
- 36 Charles Stanley 3.61
+ 23 DNB Norbank 3.60
- 7 Building Societies Association 3.59
- 84 Visa Europe 3.58
- 24 Royal Bank of Scotland International 3.58
+ 17 Credit Suisse Group 3.58
+ 5 Isle of Man Bank Limited 3.57
+ 2 Cambridge Building Society 3.56
+ 2 Paragon Group 3.56
+ 4 Blackrock 3.50
- 9 Capital One Bank (Europe) 3.48
- 36 HSBC Bank 3.48
- 94 Bank of New York Mellon (International) Ltd (The) 3.48
+ 43 Quick Quid 3.46
- 30 Bank of Tokyo Mitsubishi 3.44
- 22 Morgan Stanley & Co. International 3.41
+ 15 Bank of Scotland 3.40
+ 10 Citigroup Global Markets Limited 3.38
+ 10 Merrill Lynch 3.36
+ 10 Charles Schwab UK 3.34
+ 23 Homeloan Management 3.30
+ 11 Sumitomo Mitsui Banking Corporation Europe 3.30
+ 11 JP Morgan Asset Management 3.28
+ 11 Standard Life Bank 3.26
+ 11 ANZ Investment Bank 3.26
+ 23 GMAC Commercial Finance 3.24
- 20 Rothschild & Sons 3.22
+ 57 Northern Bank 3.22
- 16 HSBC Bermuda 3.18
+ 9 Allied Irish Bank 3.15
same Barclaycard 3.14
+ 31 Alliance & Leicester Group 3.14
+ 14 London Stock Exchange 3.10
+ 38 Societe Generale Group 3.10
+ 13 Investec Asset Management 3.05
+ 1 Coventry Building Society 3.04
- 51 Rabobank International 3.03
- 22 Glitner Bank 3.02
+ 4 UBS Investment Bank 3.02
new Lex Vehicle Leasing 3.02
+ 11 SWIFT 3.01
+ 11 CCLA Investment Management 2.99
new Goldman Sachs International 2.97
+ 12 Standard Bank 2.94
+ 24 Euler Hermes Group 2.94
+ 12 Standard Chartered Bank 2.91
- 1 Tesco Personal Finance Group Limited 2.90
- 8 First Trust Bank 2.89
+ 10 More Than 2.86
+ 10 Skipton Building Society 2.84
- 10 Rathbone Investment Management Limited 2.84
+ 22 Macquarie Bank UK 2.83
- 2 Moneyfacts Group 2.80
+ 8 JPMorgan Chase 2.79
+ 22 Abbey National 2.78
+ 8 Diners Club 2.77
- 7 Family Investments 2.76
- 16 Bank of Montreal 2.75
+ 7 Butterfield Private Bank 2.69
+ 7 AWD Moneyextra 2.68
+ 7 ICICI Bank UK 2.68
+ 8 Capital Resolve 2.67
+ 28 ARVAL 2.66
+ 7 MasterCard 2.65
+ 16 Barclays Group 2.60
+ 26 Northern Trust 2.59
new Bank Leumi (Jersey) Limited 2.58
+ 7 LIFFE Euronext 2.53
+ 17 Invesco Perpetual 2.51
+ 8 Western Union UK 2.50
+ 9 Deutsche Bank 2.48
- 154 Danske Bank 2.43
+ 6 Renaissance Capital Limited 2.41
+ 8 HSBC Private Bank 2.40
- 2 Moneysupermarket 2.38
- 55 Scotiabank 2.35
+ 6 National Australia Bank 2.34
+ 6 PMI Europe 2.33
- 55 Leumi Bank & Trust Company (Channel Island) 2.32
+ 7 Coface UK 2.30
- 5 Exclusive Connections 2.27
+ 6 European Bank 2.05
+ 6 Mercer 2.04
+ 6 Genworth Financial 1.98
- 20 Eiger Systems 1.96
+ 7 MoneyGram International 1.75
- 79 Jefferies International 1.53
- 96 Altium Capital 0.49