2012 Q4/UK Consumer Finance


Summary

Full results


Changes in rank are compared to 2012 Q3/UK Consumer Finance. Since then, 2 sites entered the survey and 38 sites could not be included in the rankings (2 more since last time).

Details

Scores

Percentage Failures




Rank Name Exact overall
same Leeds Building Society 8.78
+ 5 LMS Holdings 8.20
same WH Ireland Stockbrokers 8.18
+ 4 Brown Shipley 8.16
same Birmingham Midshires Building Society 8.02
- 4 BM Savings 8.02
+ 9 Charity Bank 7.55
- 4 Intelligent Finance 7.52
same Julian Hodge Bank 7.47
- 4 Derbyshire Building Society 7.30
+ 9 Clarity Credit Management 7.22
+ 9 Monmouthshire Building Society 7.10
- 2 BNP Paribas Finance 7.08
+ 3 C. Hoare & Co 7.01
+ 3 Smith & Williamson Holdings Ltd 6.92
+ 3 St Andrew's Group 6.87
+ 5 Nemo Personal Finance 6.76
- 6 Daiwa Securities SMBC Europe 6.68
+ 11 Incasso Debt Recovery 6.58
+ 6 Kensington Mortgages 6.49
- 7 Syscap 6.38
- 9 Advantage Finance 6.28
+ 6 Shore Capital 6.03
+ 1 Hitachi Capital 6.00
+ 32 First Response Finance 5.85
+ 13 West Bromwich Building Society 5.82
+ 43 Newcastle Building Society 5.75
- 18 Mortgage Next 5.75
+ 25 National Friendly 5.74
- 3 Darlington Building Society 5.66
+ 43 Dudley Building Society 5.65
+ 2 Masterlease 5.62
+ 18 Anglo Irish Bank 5.61
- 10 GE Commercial Finance 5.61
- 7 Health Shield Friendly Society 5.59
- 4 Quayle Munroe 5.58
+ 92 Cash Converters 5.58
+ 18 First Data International 5.51
- 2 engage Mutual Assurance 5.48
- 7 John Charcol 5.46
+ 7 Baines & Ernst 5.46
- 2 Clydesdale Bank 5.46
- 2 Citibank International 5.46
- 13 Cheltenham & Gloucester 5.42
- 1 Barclays Capital 5.39
same Ecology Building Society 5.36
+ 44 European Central Bank 5.34
- 6 Standard Life Investments 5.33
+ 1 Adam & Company Group 5.28
- 15 Airdrie Savings Bank 5.23
+ 24 Davis Group 5.22
+ 3 Vanquis Bank 5.22
- 17 Coutts & Co 5.12
+ 43 LeasePlan UK 5.11
+ 25 Newbury Building Society 5.10
+ 3 Legal & General Bank 5.10
+ 7 Welcome Finance 5.07
- 15 Travelex Global and Financial Services 5.06
+ 17 GE Life 5.04
+ 13 Danske Bank 5.04
- 12 Bank of New York Mellon (International) Ltd (The) 5.02
+ 105 Visa Europe 5.02
- 5 Practice Plan 5.02
+ 36 Chelsea Building Society 4.98
- 2 Islamic Bank of Britain 4.97
+ 5 SAV Credit 4.97
- 1 Loughborough Building Society 4.96
+ 73 WestLB Mellon Asset Management (UK) 4.94
- 22 Financial Ombudsman Service 4.94
+ 23 Halifax 4.94
- 3 Aberdeen Asset Management 4.92
+ 16 British Bankers' Association 4.91
new Technology Leasing 4.84
+ 30 Close Brothers Bank 4.84
+ 40 SG Hambros Bank Limited 4.84
- 14 The Money Shop 4.82
+ 4 Bank of Ireland 4.74
+ 4 Agricultural Mortgage Corporation 4.74
+ 45 PayPoint 4.71
- 8 Mortgage Express 4.70
+ 28 Landesbank Berlin 4.69
+ 4 Cattles 4.67
- 6 Scottish Widows Bank plc 4.66
+ 3 Reliance Bank Limited 4.66
+ 4 FIRSTPLUS Financial Group 4.64
+ 6 Greenhill & Co 4.60
+ 51 Exeter Friendly Society 4.58
+ 34 Smile 4.58
- 44 Cumberland Building Society 4.56
+ 17 Siemens Financial Services Limited 4.54
- 26 Nomura Bank International 4.53
+ 29 Ocean Finance 4.50
- 8 Arab Bank 4.48
- 27 National Irish Bank 4.48
+ 1 ABN AMRO 4.48
- 43 MBNA Europe 4.40
+ 38 Landesbank Hessen-Thuringen 4.39
+ 15 Nottingham Building Society 4.38
- 16 Pershing Securities 4.38
- 2 Britannia Building Society 4.38
- 49 M&S Money 4.34
+ 16 Seymour Pierce 4.32
- 2 SVS Securities 4.30
- 5 Cofunds 4.30
- 36 Cater Allen Private Bank 4.28
- 16 AIB Capital Markets 4.27
+ 44 Charles Stanley 4.25
- 14 Mirabaud Investment Management 4.22
- 7 Numis Securities 4.22
- 4 Teachers Building Society 4.18
- 1 EFG Group 4.15
+ 21 Calyon 4.13
- 2 Cheshire Building Society 4.12
same Julius Baer Investments 4.12
- 20 Investec Group 4.12
+ 3 M&G Investments 4.06
+ 61 Co-operative Financial Services 4.04
+ 79 HSBC Bank 4.02
- 58 Vocalink 4.00
+ 14 ClearDebt 4.00
+ 7 Scottish Widows Investment 3.94
- 19 Debt Free Direct Group 3.94
+ 29 Royal Bank of Scotland International 3.94
+ 6 Woolwich Building Society 3.92
- 65 Yorkshire Bank 3.92
+ 51 Westpac Banking Corporation UK 3.90
+ 4 Bank of Tokyo Mitsubishi 3.90
+ 4 Rabobank International 3.87
- 45 Schroders 3.87
+ 31 BIBBY Financial Services 3.84
+ 5 Redmayne Bentley 3.84
+ 5 BCW Group 3.84
- 13 Gulf International Bank 3.79
+ 38 Altium Capital 3.79
+ 9 3i Group 3.78
+ 26 Morgan Stanley & Co. International 3.77
+ 9 UKI Partnerships 3.77
+ 33 Building Societies Association 3.77
+ 8 Lloyds TSB 3.70
+ 8 Clegg Gifford Private Clients 3.69
- 14 Bank of England 3.69
+ 14 Ulster Bank 3.66
+ 11 Yorkshire Building Society 3.66
+ 5 Capital One Bank (Europe) 3.66
+ 30 Marks & Spencer Financial Services 3.66
+ 4 Dexia Public Finance Bank 3.65
- 42 RBS Group 3.64
+ 56 National Westminster Bank - NatWest 3.64
+ 35 Rothschild & Sons 3.58
+ 75 Jefferies International 3.58
- 113 APACS 3.57
+ 1 Cambridge Building Society 3.56
+ 2 Paragon Group 3.56
+ 16 Isle of Man Bank Limited 3.55
+ 14 HSBC Bermuda 3.54
+ 18 Blackrock 3.50
- 34 James Hay 3.46
+ 2 Glitner Bank 3.46
+ 23 GE Money 3.44
+ 13 Brewin Dolphin Holdings 3.42
- 36 Nationwide Building Society 3.42
- 36 Portman 3.42
same Scotiabank 3.41
+ 23 Commerzbank 3.41
- 1 Credit Suisse Group 3.40
- 1 Leumi Bank & Trust Company (Channel Island) 3.40
- 22 DNB Norbank 3.40
- 2 Sainsbury's Bank 3.38
- 29 Hoodless Brennan Stockbrokers 3.38
+ 18 Citigroup Global Markets Limited 3.38
- 55 Merrill Lynch 3.36
+ 17 Charles Schwab UK 3.34
- 56 Barclaycard 3.32
+ 11 Bank of Scotland 3.30
+ 1 Sumitomo Mitsui Banking Corporation Europe 3.30
- 161 JP Morgan Asset Management 3.28
+ 2 Standard Life Bank 3.26
- 10 ANZ Investment Bank 3.26
+ 4 Coventry Building Society 3.22
same Direct Line Financial Services 3.16
- 24 Allied Irish Bank 3.15
+ 8 First Trust Bank 3.15
- 25 Rathbone Investment Management Limited 3.13
+ 18 Bank of Montreal 3.13
+ 38 UBS Investment Bank 3.13
- 27 Homeloan Management 3.12
+ 6 Ipswich Building Society 3.11
+ 6 Tesco Personal Finance Group Limited 3.10
+ 6 London Stock Exchange 3.10
+ 20 Investec Asset Management 3.05
- 10 GMAC Commercial Finance 3.04
- 1 Family Investments 3.04
+ 6 Moneyfacts Group 3.02
- 8 SWIFT 3.01
+ 5 CCLA Investment Management 2.99
+ 5 Goldman Sachs International 2.97
+ 16 Secure Trust Bank Plc 2.95
+ 20 Standard Bank 2.94
+ 23 Quick Quid 2.94
+ 3 Standard Chartered Bank 2.91
+ 4 More Than 2.86
+ 5 Skipton Building Society 2.84
+ 17 Brilliant Mortgages 2.83
+ 5 JPMorgan Chase 2.79
+ 6 Alliance & Leicester Group 2.78
- 94 Diners Club 2.77
+ 8 Eiger Systems 2.71
- 100 Butterfield Private Bank 2.69
+ 8 AWD Moneyextra 2.68
new ICICI Bank UK 2.68
- 13 Euler Hermes Group 2.68
+ 7 Capital Resolve 2.67
- 7 MasterCard 2.65
+ 7 Societe Generale Group 2.59
- 19 Moneysupermarket 2.58
- 8 Macquarie Bank UK 2.57
- 74 LIFFE Euronext 2.53
+ 15 Exclusive Connections 2.53
- 27 Abbey National 2.52
- 4 Western Union UK 2.50
+ 7 Renaissance Capital Limited 2.48
+ 5 Deutsche Bank 2.48
+ 11 Barclays Group 2.40
+ 5 HSBC Private Bank 2.40
+ 6 National Australia Bank 2.36
- 12 PMI Europe 2.33
- 88 Northern Bank 2.32
- 16 Invesco Perpetual 2.31
- 5 Coface UK 2.30
same European Bank 2.05
+ 1 Mercer 2.04
+ 4 Genworth Financial 1.98
- 7 ARVAL 1.96
+ 3 Northern Trust 1.53
same MoneyGram International 1.39