2012 Q3/UK Consumer Finance


Summary

Full results


Changes in rank are compared to 2012 Q2/UK Consumer Finance. Since then, 4 sites entered the survey, 16 sites left the survey and 36 sites could not be included in the rankings (11 more since last time).

Details

Scores

Percentage Failures




Rank Name Exact overall
+ 7 Leeds Building Society 8.78
+ 10 BM Savings 8.38
- 1 WH Ireland Stockbrokers 8.18
- 1 Intelligent Finance 8.08
+ 6 Birmingham Midshires Building Society 8.02
- 5 Derbyshire Building Society 7.92
- 1 LMS Holdings 7.84
+ 33 Brown Shipley 7.80
+ 7 Julian Hodge Bank 7.47
+ 58 Mortgage Next 7.44
+ 55 BNP Paribas Finance 7.28
+ 12 Daiwa Securities SMBC Europe 7.22
+ 51 Advantage Finance 7.18
+ 3 Syscap 7.10
- 5 JP Morgan Asset Management 7.08
+ 2 Charity Bank 7.01
+ 2 C. Hoare & Co 7.01
+ 31 Smith & Williamson Holdings Ltd 6.92
+ 3 St Andrew's Group 6.87
+ 3 Clarity Credit Management 6.86
- 8 Monmouthshire Building Society 6.74
+ 6 Nemo Personal Finance 6.40
+ 9 Communications Workers Friendly Society 6.33
+ 56 GE Commercial Finance 6.23
+ 6 Hitachi Capital 6.18
+ 67 Kensington Mortgages 6.13
+ 6 Darlington Building Society 6.10
+ 6 Health Shield Friendly Society 6.10
+ 1 Shore Capital 6.03
- 1 Incasso Debt Recovery 5.86
+ 14 Cheltenham & Gloucester 5.78
+ 6 Quayle Munroe 5.68
- 26 John Charcol 5.66
+ 9 Masterlease 5.62
+ 20 Airdrie Savings Bank 5.59
+ 115 Coutts & Co 5.48
+ 25 engage Mutual Assurance 5.48
+ 4 APACS 5.48
+ 5 West Bromwich Building Society 5.46
+ 13 Clydesdale Bank 5.46
- 5 Citibank International 5.46
+ 29 Standard Life Investments 5.43
+ 40 Travelex Global and Financial Services 5.42
+ 2 Barclays Capital 5.39
- 10 Cumberland Building Society 5.38
+ 13 Ecology Building Society 5.36
+ 27 Financial Ombudsman Service 5.30
- 34 Baines & Ernst 5.30
+ 14 Bank of New York Mellon (International) Ltd (The) 5.30
- 23 Adam & Company Group 5.28
+ 3 Anglo Irish Bank 5.25
+ 40 M&S Money 5.24
+ 28 MBNA Europe 5.24
new National Friendly 5.22
+ 44 Vanquis Bank 5.22
+ 67 First Data International 5.15
+ 4 First Response Finance 5.13
+ 14 Practice Plan 5.12
+ 93 Legal & General Bank 5.10
+ 22 Yorkshire Bank 5.10
- 35 Vocalink 5.08
+ 168 The Money Shop 5.08
+ 47 Islamic Bank of Britain 5.07
- 43 Welcome Finance 5.07
+ 115 Nomura Bank International 5.07
+ 92 Loughborough Building Society 5.04
+ 62 National Irish Bank 5.04
+ 10 Aberdeen Asset Management 5.02
+ 19 Cater Allen Private Bank 5.00
+ 47 Newcastle Building Society 4.97
+ 18 SAV Credit 4.97
+ 1 Mortgage Express 4.96
+ 12 Danske Bank 4.94
- 23 Dudley Building Society 4.93
- 23 Davis Group 4.86
+ 1 GE Life 4.84
+ 29 Scottish Widows Bank plc 4.84
+ 29 Williams de Broe 4.84
+ 21 Close Premium Finance 4.77
+ 14 Newbury Building Society 4.74
+ 20 Bank of Ireland 4.74
+ 20 Agricultural Mortgage Corporation 4.74
- 4 Pershing Securities 4.74
- 8 Schroders 4.69
+ 26 Arab Bank 4.68
- 29 Cattles 4.67
+ 21 Reliance Bank Limited 4.66
- 1 British Bankers' Association 4.65
+ 2 FIRSTPLUS Financial Group 4.64
+ 26 AIB Capital Markets 4.63
- 21 European Central Bank 4.62
+ 17 Greenhill & Co 4.60
+ 50 Halifax 4.58
+ 1 Mirabaud Investment Management 4.48
+ 2 Investec Group 4.48
+ 30 ABN AMRO 4.48
+ 58 LeasePlan UK 4.39
+ 29 Britannia Building Society 4.38
+ 22 Cofunds 4.38
+ 30 Chelsea Building Society 4.36
+ 18 SVS Securities 4.30
- 55 Numis Securities 4.22
+ 47 Debt Free Direct Group 4.20
+ 8 Close Brothers Bank 4.20
+ 15 RBS Group 4.18
+ 62 Teachers Building Society 4.18
new Siemens Financial Services Limited 4.18
- 41 Butterfield Private Bank 4.17
+ 45 Landesbank Berlin 4.15
+ 29 EFG Group 4.15
+ 49 Cheshire Building Society 4.12
- 16 Diners Club 4.12
+ 28 Nottingham Building Society 4.12
+ 28 Julius Baer Investments 4.12
- 11 SG Hambros Bank Limited 4.12
+ 32 Merrill Lynch 4.08
- 33 Barclaycard 4.08
+ 83 Seymour Pierce 4.06
+ 5 M&G Investments 4.06
+ 69 Gulf International Bank 4.05
+ 73 Ocean Finance 4.04
- 7 Smile 4.02
+ 38 James Hay 4.00
+ 21 PayPoint 3.99
- 50 Nationwide Building Society 3.98
- 61 Portman 3.98
- 22 Bank of England 3.95
+ 4 Scottish Widows Investment 3.94
+ 93 Cash Converters 3.94
- 16 Woolwich Building Society 3.92
new Bank of Tokyo Mitsubishi 3.90
+ 31 Rabobank International 3.87
+ 59 Calyon 3.87
same ClearDebt 3.86
+ 64 Landesbank Hessen-Thuringen 3.85
+ 60 Redmayne Bentley 3.84
+ 46 BCW Group 3.84
+ 8 Exeter Friendly Society 3.84
+ 28 Northern Bank 3.84
+ 13 Hoodless Brennan Stockbrokers 3.82
+ 15 WestLB Mellon Asset Management (UK) 3.79
+ 39 West LB Bank 3.79
- 10 LIFFE Euronext 3.79
+ 27 3i Group 3.78
+ 27 DNB Norbank 3.78
- 6 UKI Partnerships 3.77
+ 106 Lloyds TSB 3.70
+ 42 Clegg Gifford Private Clients 3.69
+ 35 Capital One Bank (Europe) 3.66
+ 35 Dexia Public Finance Bank 3.65
- 15 Charles Stanley 3.61
- 39 Royal Bank of Scotland International 3.58
+ 25 Cambridge Building Society 3.56
- 56 Yorkshire Building Society 3.56
+ 32 Paragon Group 3.56
- 34 Ulster Bank 3.51
- 8 Allied Irish Bank 3.51
+ 6 Rathbone Investment Management Limited 3.49
- 12 Homeloan Management 3.48
+ 44 Glitner Bank 3.46
+ 81 BIBBY Financial Services 3.46
+ 36 Morgan Stanley & Co. International 3.41
+ 10 Scotiabank 3.41
+ 22 Credit Suisse Group 3.40
+ 63 Leumi Bank & Trust Company (Channel Island) 3.40
+ 39 Sainsbury's Bank 3.38
- 109 Visa Europe 3.36
+ 87 ANZ Investment Bank 3.36
+ 39 HSBC Bermuda 3.36
- 11 Isle of Man Bank Limited 3.35
+ 22 Building Societies Association 3.33
+ 42 Altium Capital 3.33
- 42 Brewin Dolphin Holdings 3.32
+ 8 Blackrock 3.30
+ 69 Marks & Spencer Financial Services 3.30
+ 26 Sumitomo Mitsui Banking Corporation Europe 3.30
+ 11 Westpac Banking Corporation UK 3.28
- 12 Co-operative Financial Services 3.26
+ 16 Standard Life Bank 3.26
+ 35 Direct Line Financial Services 3.26
+ 39 GMAC Commercial Finance 3.24
+ 15 GE Money 3.24
+ 34 Coventry Building Society 3.22
- 9 Rothschild & Sons 3.22
- 8 Bank of Scotland 3.20
+ 21 SWIFT 3.19
+ 70 Commerzbank 3.19
+ 12 Citigroup Global Markets Limited 3.18
+ 23 Charles Schwab UK 3.16
+ 23 First Trust Bank 3.15
+ 18 Family Investments 3.14
+ 42 Abbey National 3.14
- 2 Ipswich Building Society 3.11
- 57 Tesco Personal Finance Group Limited 3.10
+ 15 London Stock Exchange 3.10
+ 15 Moneysupermarket 3.10
+ 30 HSBC Bank 3.06
- 24 Euler Hermes Group 3.04
+ 19 Moneyfacts Group 3.02
+ 19 CCLA Investment Management 2.99
- 25 Goldman Sachs International 2.97
+ 36 Bank of Montreal 2.95
+ 23 Standard Chartered Bank 2.91
- 35 National Westminster Bank - NatWest 2.86
+ 11 More Than 2.86
+ 37 MasterCard 2.85
- 42 Skipton Building Society 2.84
+ 23 Macquarie Bank UK 2.83
+ 24 JPMorgan Chase 2.79
- 53 Investec Asset Management 2.79
- 121 Alliance & Leicester Group 2.78
+ 33 Invesco Perpetual 2.78
+ 39 Secure Trust Bank Plc 2.75
+ 22 PMI Europe 2.71
+ 22 Eiger Systems 2.71
new Western Union UK 2.70
+ 29 AWD Moneyextra 2.68
+ 22 Standard Bank 2.68
+ 6 Capital Resolve 2.67
+ 4 Brilliant Mortgages 2.67
+ 8 Societe Generale Group 2.59
+ 19 Quick Quid 2.54
+ 12 UBS Investment Bank 2.51
+ 27 Coface UK 2.50
+ 22 Jefferies International 2.50
- 82 ARVAL 2.48
+ 21 Deutsche Bank 2.48
- 168 Renaissance Capital Limited 2.42
+ 21 HSBC Private Bank 2.40
+ 26 European Bank 2.23
+ 29 National Australia Bank 2.16
+ 26 Mercer 2.04
+ 16 Exclusive Connections 1.91
- 109 Barclays Group 1.82
+ 27 MoneyGram International 1.65
+ 23 Genworth Financial 1.52
+ 27 Northern Trust 1.27