2012 Q1/UK Consumer Finance


Summary

Full results


Changes in rank are compared to 2011 Q4/UK Consumer Finance. Since then, 4 sites entered the survey and 24 sites could not be included in the rankings (7 more since last time).

Details

Scores

Percentage Failures




Rank Name Exact overall
+ 1 Julian Hodge Bank 9.27
+ 2 Welcome Finance 8.48
- 2 Intelligent Finance 8.16
+ 23 Derbyshire Building Society 8.02
+ 5 Charterhouse Bank Limited 7.99
+ 5 National Cash Advance 7.98
- 1 LMS Holdings 7.94
- 5 Clarity Credit Management 7.94
+ 43 Vocalink 7.80
+ 3 C. Hoare & Co 7.73
- 2 SMBC Capital Markets 7.73
- 5 John Charcol 7.64
- 5 Monmouthshire Building Society 7.64
+ 10 Birmingham Midshires Building Society 7.52
same Wolsey Securities 7.49
- 2 St Andrew's Group 7.23
- 5 Darlington Building Society 7.08
+ 14 Cheshire Building Society 7.04
same Mortgage Point 6.94
same BM Savings 6.90
+ 8 Incasso Debt Recovery 6.84
+ 20 Quayle Munroe 6.84
- 2 Any Financial 6.77
- 1 APACS 6.67
- 9 Loughborough Building Society 6.64
- 1 Leeds Building Society 6.62
- 1 Nemo Personal Finance 6.60
same Visa Europe 6.58
+ 26 Hitachi Capital 6.54
- 12 Daiwa Securities SMBC Europe 6.52
+ 3 Diners Club 6.46
- 15 Adam & Company Group 6.36
same UCB Home Loans 6.32
+ 2 Charity Bank 6.31
+ 165 Communications Workers Friendly Society 6.31
- 5 Clydesdale Bank 6.18
+ 2 Cumberland Building Society 6.14
- 8 Arab Bank 6.14
+ 2 Health Shield Friendly Society 6.10
+ 43 The Money Shop 6.08
+ 6 Practice Plan 6.04
+ 1 Brown Shipley 6.02
+ 1 Citibank International 6.00
+ 4 Debt Matters 5.94
+ 87 Mirabaud Investment Management 5.92
+ 5 HFC Bank 5.84
- 9 West Bromwich Building Society 5.82
+ 57 Westpac Banking Corporation UK 5.80
+ 137 Homeloan Management 5.72
+ 3 First Response Finance 5.69
+ 21 Numis Securities 5.66
+ 13 Islamic Bank of Britain 5.65
+ 1 Davis Group 5.64
+ 15 Airdrie Savings Bank 5.59
+ 25 Renaissance Capital Limited 5.59
+ 2 Kaupthing Singer & Friedlander 5.59
+ 42 Julius Baer Investments 5.56
- 2 Masterlease 5.56
+ 91 Baines & Ernst 5.56
+ 117 Amber Homeloans 5.53
+ 33 MBNA Europe 5.50
- 1 Close Premium Finance 5.49
- 1 Advantage Finance 5.48
same Smile 5.48
+ 3 Mortgage Force 5.36
+ 27 First Trust Bank 5.33
- 27 Brewin Dolphin Holdings 5.32
- 9 Cattles 5.31
+ 21 Financial Ombudsman Service 5.30
- 35 Close Brothers Bank 5.30
- 25 AIB Capital Markets 5.29
+ 6 engage Mutual Assurance 5.28
+ 30 Yorkshire Bank 5.28
+ 10 Anglo Irish Bank 5.25
- 15 Shore Capital 5.24
- 3 Sage Financial Services 5.23
new Capital Resolve 5.23
- 4 GE Life 5.20
- 9 Aberdeen Asset Management 5.20
- 13 Pershing Securities 5.20
- 32 Standard Life Investments 5.15
+ 25 National Deposit Friendly Society 5.14
+ 9 Newcastle Building Society 5.13
+ 4 Bank of New York Mellon (International) Ltd (The) 5.12
- 6 Barclaycard 5.06
+ 35 M&S Money 5.06
+ 11 Butterfield Private Bank 5.05
- 13 Travelex Global and Financial Services 5.04
+ 21 Zenith Bank (UK) Limited 5.02
- 68 Ecology Building Society 5.00
+ 13 SG Hambros Bank Limited 4.99
- 35 Cheltenham & Gloucester 4.98
- 6 Schroders 4.97
+ 34 SAV Credit 4.97
- 10 Alliance & Leicester Group 4.96
- 7 Mellon 4.94
- 31 Moneyfacts Group 4.94
- 16 Danske Bank 4.94
- 62 Smith & Williamson Holdings Ltd 4.94
new Mortgage Next 4.92
+ 13 FIRSTPLUS Financial Group 4.90
- 7 Old Mutual Asset Managers 4.86
+ 79 James Hay 4.84
+ 9 Newbury Building Society 4.84
- 4 Nationwide Building Society 4.84
- 29 Portman 4.84
+ 116 Charles Stanley 4.77
+ 26 British Bankers' Association 4.75
- 7 Bank of Ireland 4.74
+ 15 Cofunds 4.74
- 5 Chelsea Building Society 4.72
- 1 Scottish Widows Investment 4.68
- 1 Reliance Bank Limited 4.66
- 5 Ulster Bank 4.65
+ 86 Allied Irish Bank 4.59
+ 8 Royal Bank of Scotland International 4.58
- 2 Northern Bank 4.58
- 21 Dudley Building Society 4.57
+ 85 Woolwich Building Society 4.56
- 20 Legal & General Bank 4.56
+ 22 Scottish Widows Bank plc 4.56
same RBS Group 4.48
same Technology Leasing 4.48
+ 3 Yorkshire Building Society 4.46
+ 4 The Funding Corporation 4.43
+ 68 BNP Paribas Finance 4.41
+ 3 Barclays Group 4.40
+ 3 Coutts & Co 4.40
+ 6 Britannia Building Society 4.38
+ 6 Halifax 4.38
+ 13 Glitner Bank 4.38
+ 20 Ocean Finance 4.30
+ 74 Quick Quid 4.26
+ 12 Greenhill & Co 4.24
new Clegg Gifford Private Clients 4.23
- 50 Rabobank International 4.23
- 87 Syscap 4.22
+ 13 GE Money 4.22
+ 32 Williams de Broe 4.22
- 49 National Irish Bank 4.20
+ 1 Cash Converters 4.20
+ 70 HSBC Bank 4.18
- 26 Agricultural Mortgage Corporation 4.18
+ 11 Mortgages plc 4.16
+ 11 EFG Group 4.15
+ 27 Investec Asset Management 4.15
+ 10 Kensington Mortgages 4.14
+ 48 LeasePlan UK 4.13
+ 10 Isle of Man Bank Limited 4.13
+ 10 Coventry Building Society 4.12
- 31 Nottingham Building Society 4.12
- 26 PayPoint 4.12
+ 35 Cambridge Building Society 4.10
same Merrill Lynch 4.08
+ 6 M&G Investments 4.08
+ 6 SVS Securities 4.06
- 94 Co-operative Financial Services 4.04
+ 51 Dexia Public Finance Bank 4.01
+ 19 Tesco Personal Finance Group Limited 4.00
- 23 Bank of England 4.00
+ 8 WH Ireland Stockbrokers 3.98
- 86 Vanquis Bank 3.98
- 118 Volkswagen Financial Services 3.97
+ 6 Landesbank Berlin 3.97
- 26 WestLB Mellon Asset Management (UK) 3.97
+ 17 Euler Hermes Group 3.94
- 96 Mortgage Express 3.92
- 19 Building Societies Association 3.87
+ 30 Rothschild & Sons 3.86
- 7 Skipton Building Society 3.84
- 7 Scarborough Building Society 3.84
- 25 ABN AMRO 3.84
- 20 National Westminster Bank - NatWest 3.82
+ 39 More Than 3.82
- 42 Barclays Capital 3.82
- 95 3i Group 3.80
+ 3 Gulf International Bank 3.79
+ 44 Debt Free Direct Group 3.78
- 41 Morgan Stanley & Co. International 3.77
+ 5 ARVAL 3.76
- 2 Redmayne Bentley 3.76
- 6 Bank of Scotland 3.74
+ 4 Home of Choice 3.74
+ 30 ClearDebt 3.70
+ 7 West LB Bank 3.69
+ 7 Ipswich Building Society 3.69
- 3 European Central Bank 3.68
+ 7 Eiger Systems 3.67
+ 9 Cahoot 3.66
- 22 JP Morgan Asset Management 3.66
- 51 Family Investments 3.60
+ 10 Invesco Perpetual 3.60
+ 22 Jefferies International 3.58
+ 31 Sainsbury's Bank 3.56
+ 42 Paragon Group 3.56
+ 45 Seymour Pierce 3.54
+ 24 HSBC Bermuda 3.54
+ 34 Nomura Bank International 3.53
- 51 Calyon 3.51
+ 18 Capital One Bank (Europe) 3.46
- 20 Bank of Tokyo Mitsubishi 3.44
+ 1 Landesbank Hessen-Thuringen 3.41
- 107 Teachers Building Society 3.39
+ 1 DNB Norbank 3.34
+ 3 LIFFE Euronext 3.33
- 48 Cater Allen Private Bank 3.31
- 41 Rathbone Investment Management Limited 3.31
+ 26 Citigroup Global Markets Limited 3.31
- 3 Blackrock 3.30
- 13 UKI Partnerships 3.28
+ 27 Mortgage Trust 3.28
+ 4 Standard Life Bank 3.26
+ 4 Direct Line Financial Services 3.26
- 24 Abbey National 3.24
new Central Capital 3.20
+ 13 Stroud and Swindon Building Society 3.19
+ 2 SWIFT 3.19
+ 6 First Data International 3.15
- 8 London Stock Exchange 3.10
+ 6 Sumitomo Mitsui Banking Corporation Europe 3.04
- 80 Goldman Sachs International 3.03
+ 5 Scotiabank 3.03
+ 32 Lex Vehicle Leasing 3.02
+ 4 Investec Group 3.02
+ 24 Deutsche Bank 3.02
+ 4 CCLA Investment Management 2.99
+ 4 Pink Home Loans 2.97
+ 36 ICICI Bank UK 2.94
+ 4 Brilliant Mortgages 2.93
- 55 Standard Chartered Bank 2.91
+ 4 Moneysupermarket 2.90
+ 30 Leumi Bank & Trust Company (Channel Island) 2.86
+ 17 Societe Generale Group 2.85
+ 5 MasterCard 2.85
+ 5 Marks & Spencer Financial Services 2.84
+ 6 JPMorgan Chase 2.79
- 46 Charles Schwab UK 2.72
+ 15 PMI Europe 2.71
+ 6 GE Commercial Finance 2.71
+ 6 Bank of Montreal 2.69
+ 17 GMAC Commercial Finance 2.68
+ 5 Arbuthnot Banking Group 2.68
+ 5 Standard Bank 2.68
- 8 Collins Stewart Europe Limited 2.68
- 73 BIBBY Financial Services 2.66
- 81 UBS Investment Bank 2.59
+ 4 Macquarie Bank UK 2.57
+ 15 AWD Moneyextra 2.50
- 6 Bank Leumi (Jersey) Limited 2.50
+ 6 European Bank 2.48
+ 6 Exclusive Connections 2.43
+ 8 HSBC Private Bank 2.40
+ 1 Coface UK 2.40
- 44 Lloyds TSB 2.38
+ 14 Commerzbank 2.23
- 4 National Australia Bank 2.16
- 13 Secure Trust Bank Plc 2.13
+ 7 Mercer 2.04
+ 11 Genworth Financial 1.98
+ 6 JCB Card Europe 1.93
+ 6 Western Union UK 1.92
+ 6 ANZ Investment Bank 1.92
- 2 Hoodless Brennan Stockbrokers 1.78
+ 7 Northern Trust 1.63
+ 8 MoneyGram International 1.23
+ 6 EBS Building Society 1.18