2012 Q1/Government and Public Bodies


Summary

Full results


Changes in rank are compared to 2011 Q4/Government and Public Bodies. Since then, 1 site entered the survey and 4 sites could not be included in the rankings (1 more since last time).

Details

Scores

Percentage Failures




Rank Name Exact overall
+ 2 HM Revenue and Customs (HMRC) 8.01
- 1 Health and Safety Executive 7.66
- 1 NI Direct 7.64
+ 25 Met Office 7.60
+ 12 Passenger Focus (Rail Passengers Council) 7.21
+ 12 The Adjudicator's Office 6.79
+ 13 National Army Museum 6.68
- 3 UK Intellectual Property Office 6.61
+ 10 Office of the Oversight Commissioner 6.55
+ 4 Natural Environment Research Council 6.46
+ 14 Independent Case Examiner 6.45
+ 49 Boundary Commission for Scotland 6.41
+ 15 British Hallmarking Council 6.32
+ 27 Committee on Medical Aspects of Radiation in the Environment 6.17
+ 12 National Gallery 6.16
- 7 Competition Appeal Tribunal 6.15
+ 17 Central Arbitration Committee 6.09
+ 4 Youth Justice Agency 6.06
+ 88 Horniman Public Museum and Public Park Trust 6.02
+ 23 HM Government 6.01
- 9 National Measurement Office 5.98
+ 2 Museums, Libraries and Archives Council 5.97
+ 3 Homes & Communities Agency 5.96
- 16 info4local 5.93
+ 86 Driving Standards Agency 5.93
+ 54 House of Lords Appointments Commission 5.92
- 11 Council for Science and Technology 5.92
+ 48 Liberal Democrat Party 5.89
- 8 Northern Ireland Prison Service 5.88
- 23 Department of Justice NI 5.88
+ 47 Queen Elizabeth II Conference Centre 5.87
+ 85 Crown Prosecution Service (CPS) 5.86
+ 2 Human Fertilisation and Embryology Authority 5.84
+ 16 Sport England 5.81
+ 9 Pension Protection Fund Ombudsman 5.75
- 23 Vehicle Certification Agency 5.75
+ 30 Higher Education Funding Council for England 5.72
- 2 Deputy Prime Minister 5.71
+ 7 Royal Air Force Museum 5.71
+ 51 Imperial War Museum 5.68
+ 7 Parades Commission for Northern Ireland 5.66
- 10 Industrial Injuries Advisory Council 5.65
- 3 UK Atomic Energy Authority 5.64
+ 13 Green Wales (Countryside Council for Wales) 5.60
- 22 Scottish National Party 5.55
- 9 Churches Conservation Trust 5.53
+ 32 Northern Ireland Policing Board 5.52
- 17 Forensic Science Service 5.51
+ 32 The Pensions Advisory Service 5.50
- 44 Disabled Persons Transport Advisory Committee 5.49
+ 12 Office for Standards in Education (OFSTED) 5.43
+ 12 Serious Fraud Office (SFO) 5.41
+ 57 Conservative Party 5.37
+ 31 London Councils 5.37
+ 104 Office for Fair Access 5.36
+ 234 NI Business Info 5.35
- 4 Trading Standards Institute 5.34
+ 12 Ministry of Defence (MoD) 5.34
+ 12 Pensions Ombudsman 5.34
- 2 Office for Budget Responsibility 5.32
+ 11 Committee on Standards in Public Life 5.32
- 11 Advisory Committee on Animal Feedstuffs 5.29
+ 33 The Pensions Regulator 5.26
+ 33 Northern Lighthouse Board 5.26
+ 77 Transport Direct 5.25
+ 11 Royal Ulster Constabulary George Cross Foundation 5.23
+ 57 NHS Direct 5.21
+ 1 Royal Naval Museum 5.19
+ 187 Office of the Leader of the House of Commons 5.17
+ 12 Public services Ombudsman for Wales 5.16
- 19 Business Link 5.12
- 42 Boundary Commission for Northern Ireland 5.09
+ 1 Directgov 5.08
- 19 School Food Trust 5.06
+ 104 Wales Office 5.06
- 65 UK Sport 5.05
+ 18 Strategic Investment Board 5.03
- 63 National Audit Office 5.01
- 46 Insolvency Service 5.01
+ 51 Advisory Committee on Business Appointments 5.01
+ 168 Privy Council Office 5.01
+ 11 Social Security Advisory Committee 5.01
+ 18 The Countryside Code (Countryside Council for Wales) 4.98
- 25 Department for Education 4.97
+ 1 Advisory Committee on the Microbiological Safety of Food 4.97
+ 23 Department of Agriculture and Rural Development (DARD) 4.96
- 19 Scientific Advisory Committee on Nutrition 4.96
- 43 Royal Armouries Museum 4.96
+ 50 Horserace Betting Levy Board 4.94
+ 40 Land Registry 4.92
+ 7 Department for Environment 4.92
+ 13 Biotechnology and Biological Sciences Research Council 4.90
+ 30 Centre for Environment, Fisheries and Aquaculture Science 4.90
+ 95 Cabinet Office (CO) 4.89
+ 51 Government Equalities Office 4.89
+ 133 Department of Health (DH) 4.88
+ 176 National Assembly of Wales 4.88
- 25 Office of the Children's Commissioner for England 4.88
+ 29 Committee on Toxicity of Chemicals 4.87
- 96 Valuation Tribunal Service 4.83
- 1 Criminal Cases Review Commission 4.83
+ 68 Department for Business, Innovation & Skills 4.83
- 56 Audit Commission 4.83
+ 21 Health Protection Agency 4.80
- 3 Department for Culture, Media and Sport (DCMS) 4.80
- 7 Water Industry Commission for Scotland 4.80
+ 78 Scottish Parliament 4.78
+ 55 Central Office of Information 4.76
- 43 Government Art Collection 4.76
+ 109 Legal Ombudsman 4.76
+ 50 Highways Agency 4.72
- 52 Design Council 4.70
- 57 Department for Employment and Learning 4.69
+ 26 Companies House 4.69
- 32 Human Genetics Commission 4.68
+ 154 Flexible Support for Business 4.66
- 11 Football Licensing Authority 4.66
+ 1 Northern Ireland Office (NIO) 4.62
+ 1 Food Standards Agency 4.62
- 16 Natural England 4.58
+ 5 The Northern Ireland Executive 4.54
+ 124 Department for Regional Development 4.53
+ 9 Administration of Radioactive Substances Advisory Committee 4.52
- 34 Boundary Commission for Wales 4.52
- 71 Security Service (MI5) 4.51
+ 88 Get Safe Online 4.50
- 11 Judicial Appointments Commission 4.47
+ 75 Criminal Records Bureau 4.47
+ 35 Sir John Soane's Museum 4.47
+ 54 Department of Finance and Personnel 4.46
+ 5 National Institute for Biological Standards and Control 4.45
+ 5 Bona Vacantia 4.45
+ 5 Westminster Foundation for Democracy 4.45
+ 7 Government Actuary's Department (GAD) 4.44
+ 149 Wallace Collection 4.42
+ 121 Valuation Office Agency 4.39
+ 10 South West of England Regional Development Agency 4.38
+ 12 Audit Scotland 4.37
- 26 Gambling Commission 4.35
- 37 National Forest Company 4.35
+ 12 National Savings and Investments 4.35
+ 14 Civil Aviation Authority 4.34
+ 11 Advisory Committee on Advertising 4.34
+ 13 Office of the First Minister and Deputy First Minister 4.33
- 1 UK Debt Management Office 4.32
- 108 The National Archives 4.31
- 20 National Lottery Commission 4.31
- 30 Investigatory Powers Tribunal 4.30
+ 42 Buying Solutions 4.29
+ 10 Office for Disability Issues 4.29
+ 11 Department of Culture, Arts and Leisure 4.28
- 113 Royal Mint 4.27
- 78 Financial Ombudsman Service 4.27
+ 11 Committee on Carcinogenicity of Chemicals (COC) 4.26
+ 11 Committee on Mutagenicity of Chemicals (COM) 4.26
+ 11 Joint Nature Conservation Committee 4.25
+ 56 The Scotland Office 4.25
- 15 Export Credits Guarantee Department 4.25
+ 10 National School of Government (NSG) 4.25
- 45 Ordnance Survey 4.24
+ 11 Ministry of Justice (MoJ) 4.23
+ 30 Serious Organised Crime Agency 4.22
+ 12 Farm Animal Welfare Committee 4.22
+ 12 Medical Research Council 4.21
+ 12 European Consumer Centre for Services 4.20
+ 30 Council for Central Laboratory of Research Councils 4.20
+ 11 Children and Family Court Advisory and Support Service 4.19
- 76 National College 4.18
- 107 The Scottish Government 4.18
- 160 Plant for Wildlife (Countryside Council for Wales) 4.18
+ 26 DisabledGo 4.17
- 130 The Houses of Parliament 4.17
+ 89 HMIC 4.15
+ 7 Commission for Rural Communities 4.15
- 88 Technology Strategy Board 4.15
+ 28 The British Pharmacopoeia (BP) 4.14
- 25 Department for Work and Pensions (DWP) 4.14
- 4 Construction Industry Training Board 4.13
+ 71 Royal Parks Agency 4.13
+ 6 Local Government Improvement & Development 4.13
- 26 Natural History Museum 4.11
- 93 HM Land Registry 4.11
+ 15 Environment Agency 4.09
- 62 National Historic Ships 4.08
+ 23 Human Tissue Authority 4.08
+ 4 Charity Commission for England and Wales 4.07
+ 36 Plaid Cymru 4.07
- 17 10 Downing Street 4.06
+ 4 UK Statistics Authority 4.04
+ 20 Trinity House Lighthouse Service 4.02
+ 27 International Centre for Asset Recovery 4.01
+ 2 Communities and Local Government (CLG) 4.01
+ 7 Veterinary Medicines Directorate 4.01
+ 7 Criminal Injuries Compensation Appeals Panel for Northern Ireland 4.00
- 87 Marine Management Organisation (MMO) 4.00
+ 6 Tate 3.99
+ 8 Office for National Statistics 3.97
+ 8 Attorney General's Office (AGO) 3.96
+ 10 Utility Regulator – Northern Ireland 3.95
- 27 Office of Fair Trading (OFT) 3.95
+ 63 Electoral Commission 3.91
+ 20 National Parks 3.91
- 138 The British Monarchy 3.89
- 75 Association of Police Authorities 3.89
+ 6 Boundary Commission for England 3.88
- 18 Advisory Panel on Public Sector Information 3.88
+ 52 Thurrock Thames Gateway Development Corporation 3.88
+ 4 General Social Care Council 3.86
+ 30 Arts Council England 3.85
- 30 South East England Development Agency 3.84
- 53 Engineering and Physical Sciences Research Council 3.84
- 13 Stabilisation Unit 3.83
+ 2 Advantage West Midlands 3.82
- 63 Advisory, Conciliation and Arbitration Service 3.82
- 28 Department for Enterprise, Trade and Investment 3.81
- 9 Northwest Regional Development Agency (NWDA) 3.79
+ 9 British Transport Police Authority 3.79
- 130 Tenant Services Authority 3.79
- 2 Public Lending Right 3.78
+ 71 Research For Development 3.77
- 73 English Heritage 3.73
+ 2 Sustainable Development Commission 3.73
- 28 Home Office (HO) 3.70
- 90 Consumer Council for Water 3.68
+ 3 Chemicals Regulation Directorate 3.66
- 81 Firebuy 3.66
- 92 Department for International Development (DfID) 3.64
+ 5 Government Legal Service 3.64
+ 5 Office of Surveillance Commissioners 3.64
+ 65 GCHQ 3.62
- 4 Marshall Aid Commemoration Commission 3.61
+ 6 Yorkshire Forward 3.61
- 119 Business Gateway 3.61
+ 6 Opening up government (data.gov.uk) 3.60
+ 30 The Northern Ireland Assembly 3.59
+ 5 Training and Development Agency for Schools 3.59
+ 7 DairyCo 3.58
+ 7 The Fire Service College 3.57
+ 75 West Northants Development Corporation 3.57
- 91 Equality and Human Rights Commission 3.56
- 4 LEASE (The Leasehold Advisory Service) 3.56
- 26 Information Commissioner's Office 3.55
+ 15 Committee on Radioactive Waste Management 3.54
- 8 Department for Social Development 3.53
+ 16 Office of Rail Regulation (ORR) 3.52
+ 37 Heritage Lottery Fund (HLF) 3.50
+ 85 National Maritime Museum 3.50
+ 40 Nuclear Decommissioning Authority 3.48
- 18 Rural Payments Agency 3.48
+ 1 Drinking Water Inspectorate 3.48
+ 47 Student Loans Company 3.46
+ 15 Forestry Commission 3.46
same Competition Commission 3.45
- 170 Countryside Council for Wales 3.45
+ 32 Economic and Social Research Council 3.43
- 2 Department of Energy and Climate Change (DECC) 3.43
+ 14 Probation Board for Northern Ireland 3.43
- 16 Crown Estate (CE) 3.43
+ 34 One North East 3.39
- 35 Planning Inspectorate 3.39
+ 16 Big Lottery Fund 3.39
+ 80 Civil Service 3.38
- 130 Maritime and Coastguard Agency 3.38
+ 42 Office of Gas and Electricity Markets (OFGEM) 3.36
- 22 Labour Party 3.35
- 45 Learning and Skills Improvement Service 3.35
- 85 Welsh Assembly Government 3.35
- 147 Her Majesty's Treasury (HMT) 3.35
+ 16 UK Trade & Investment 3.34
+ 73 Royal Naval Submarine Museum 3.34
- 8 Independent Living Fund (ILF) 3.32
+ 36 UK Legislation 3.32
- 41 Young People’s Learning Agency 3.31
- 27 Transport for London 3.30
- 9 Ofcom 3.29
+ 18 Foreign and Commonwealth Office (FCO) 3.28
- 29 Office of the Immigration Services Commissioner 3.27
- 6 Coal Authority 3.26
- 4 Parliamentary and Health Service Ombudsman 3.25
- 4 British Library 3.25
- 3 Health Professions Council 3.22
+ 55 East of England Development Agency 3.21
- 4 Housing Ombudsman Service 3.20
- 3 Care Quality Commission 3.20
- 5 NHS 3.19
- 4 Planning Portal 3.18
- 104 News Distribution Service 3.18
- 58 Ofqual 3.17
+ 30 Monitor - Independent Regulator of NHS Foundation Trusts 3.14
- 30 UK Border Agency 3.12
- 36 Department of Health, Social Services and Public Safety 3.12
- 40 Water Services Regulation Authority (Ofwat) 3.12
- 7 National Portrait Gallery 3.10
+ 9 UK Hydrographic Office 3.08
- 6 Olympic Delivery Authority 3.08
- 61 Appointments Commission 3.08
- 185 Equality Commission for Northern Ireland 3.07
+ 20 Standards Board for England 3.06
- 79 National Police Improvement Agency 3.06
+ 26 Victoria and Albert Museum 3.03
+ 39 Horticultural Development Company (HDC) 3.03
- 208 Department for Transport (DfT) 3.02
+ 19 London Thames Gateway Development Corporation 3.01
- 8 Civil Nuclear Police Authority 3.00
- 8 Gangmasters Licensing Authority 3.00
- 4 Royal Botanic Gardens, Kew 2.92
- 15 Defence Science and Technology Laboratory 2.90
- 4 Low Pay Commission 2.90
+ 16 Independent Police Complaints Commission 2.90
- 42 Her Majesty's Inspectorate of Education (HMIE) 2.87
- 4 Independent Reconfiguration Panel 2.86
+ 8 Medicines and Healthcare products Regulatory Agency 2.85
- 3 Arts and Humanities Research Council 2.83
- 45 Alcohol Education and Research Council 2.80
same National Joint Registry (NJR) 2.79
+ 15 Money Advice Service 2.79
+ 19 British Council 2.76
- 17 Engineering Construction Industry Training Board 2.76
- 3 Treasury Solicitor's Department 2.74
- 9 Legal Services Commission 2.73
- 47 FSA 2.69
+ 5 VisitBritain 2.67
- 2 Northern Ireland Police Fund 2.66
- 25 Department of Education 2.66
- 16 Security Industry Authority 2.60
- 26 Investors in People 2.60
- 4 Potato Council 2.60
- 16 Wilton Park Conference Centre 2.58
- 5 Advisory Panel on Country Information 2.58
- 25 Scottish Government Health Directorates 2.57
- 14 Service Personnel and Veterans Agency 2.56
new Royal Marines Museum 2.56
- 5 Food and Environment Research Agency 2.44
- 4 BRB (Residuary) 2.41
- 1 Northern Ireland Legal Services Commission 2.34
- 168 Local Government Association 2.29
- 4 Olympic Lottery Distributor 2.28
+ 6 Service Children's Education 2.27
- 4 Northern Ireland Human Rights Commission 2.24
- 2 Museum of London 2.15
- 12 National Endowment for Science, Technology and the Arts 2.09
- 29 British Museum 2.09
- 2 National Heritage Memorial Fund 1.95
+ 3 Darwin Advisory Committee 1.77
same Buy With Confidence 1.74
same Community Development Foundation 1.58