2011 Q4/UK Consumer Finance


Summary

Full results


Changes in rank are compared to 2010 Q4/UK Consumer Finance. Since then, 22 sites entered the survey and 17 sites could not be included in the rankings (4 fewer since last time).

Details

Scores

Percentage Failures




Rank Name Exact overall
same Intelligent Finance 9.70
same Julian Hodge Bank 9.27
+ 38 Clarity Credit Management 8.66
+ 142 Welcome Finance 8.48
+ 232 Central Capital 8.20
+ 8 LMS Holdings 8.10
+ 21 John Charcol 8.00
- 2 Monmouthshire Building Society 8.00
+ 49 SMBC Capital Markets 7.99
+ 53 Charterhouse Bank Limited 7.99
new National Cash Advance 7.98
- 2 Darlington Building Society 7.90
- 8 C. Hoare & Co 7.73
+ 156 St Andrew's Group 7.59
- 11 Wolsey Securities 7.49
+ 123 Loughborough Building Society 7.36
+ 141 Adam & Company Group 7.28
new Daiwa Securities SMBC Europe 6.98
- 2 Mortgage Point 6.94
- 11 BM Savings 6.88
+ 6 Any Financial 6.77
+ 9 Ecology Building Society 6.72
+ 1 APACS 6.67
- 16 Birmingham Midshires Building Society 6.62
- 13 Leeds Building Society 6.62
+ 18 Nemo Personal Finance 6.60
- 14 Derbyshire Building Society 6.58
- 5 Visa Europe 6.58
+ 38 Incasso Debt Recovery 6.48
- 5 Arab Bank 6.40
+ 3 Clydesdale Bank 6.36
+ 5 Cheshire Building Society 6.32
+ 5 UCB Home Loans 6.32
+ 6 Diners Club 6.28
+ 22 Close Brothers Bank 6.28
+ 145 Charity Bank 6.21
+ 35 Smith & Williamson Holdings Ltd 6.20
+ 33 West Bromwich Building Society 6.18
- 3 Cumberland Building Society 6.14
- 10 Brewin Dolphin Holdings 6.12
- 23 Health Shield Friendly Society 6.10
+ 209 Quayle Munroe 6.04
- 28 Brown Shipley 6.02
+ 34 Citibank International 6.00
+ 21 Volkswagen Financial Services 5.97
+ 69 AIB Capital Markets 5.97
+ 17 Practice Plan 5.94
+ 4 Debt Matters 5.94
new Standard Life Investments 5.89
+ 9 Syscap 5.84
- 2 HFC Bank 5.84
+ 13 Vocalink 5.80
+ 55 First Response Finance 5.77
+ 21 Davis Group 5.64
new Hitachi Capital 5.62
+ 79 Masterlease 5.60
+ 65 Cheltenham & Gloucester 5.60
- 4 Kaupthing Singer & Friedlander 5.59
- 4 Cattles 5.57
- 38 Shore Capital 5.50
+ 9 Close Premium Finance 5.49
- 6 Advantage Finance 5.48
- 30 Co-operative Financial Services 5.48
+ 88 Smile 5.48
+ 32 Islamic Bank of Britain 5.39
- 45 Moneyfacts Group 5.38
+ 9 Pershing Securities 5.36
- 57 Mortgage Force 5.36
+ 10 Airdrie Savings Bank 5.33
+ 136 Aberdeen Asset Management 5.32
- 2 Mortgage Express 5.32
+ 56 Numis Securities 5.30
+ 10 Sage Financial Services 5.23
- 27 GE Life 5.22
+ 109 Travelex Global and Financial Services 5.22
+ 19 Vanquis Bank 5.22
+ 27 Portman 5.20
+ 2 engage Mutual Assurance 5.10
- 5 Barclaycard 5.06
+ 147 Renaissance Capital Limited 5.05
+ 49 3i Group 5.04
+ 170 Danske Bank 5.04
new The Money Shop 5.00
- 22 Anglo Irish Bank 4.99
+ 28 Alliance & Leicester Group 4.96
+ 1 Rabobank International 4.95
+ 107 Schroders 4.95
- 43 Bank of New York Mellon (International) Ltd (The) 4.94
- 43 Mellon 4.94
+ 9 Financial Ombudsman Service 4.94
+ 116 National Irish Bank 4.94
+ 19 Newcastle Building Society 4.92
+ 93 First Trust Bank 4.87
- 41 MBNA Europe 4.86
new Old Mutual Asset Managers 4.86
+ 108 Teachers Building Society 4.85
+ 100 Dudley Building Society 4.85
new Butterfield Private Bank 4.79
- 92 Julius Baer Investments 4.78
- 52 Legal & General Bank 4.76
+ 2 Nationwide Building Society 4.74
+ 48 Bank of Ireland 4.74
+ 2 Yorkshire Bank 4.74
- 6 SG Hambros Bank Limited 4.73
- 20 Westpac Banking Corporation UK 4.72
- 33 Chelsea Building Society 4.72
+ 20 National Deposit Friendly Society 4.70
+ 9 Harrods Bank Limited 4.69
- 27 Ulster Bank 4.67
+ 110 Zenith Bank (UK) Limited 4.66
new Scottish Widows Investment 4.66
+ 63 Reliance Bank Limited 4.66
- 22 Newbury Building Society 4.64
+ 78 FIRSTPLUS Financial Group 4.64
+ 100 Northern Bank 4.58
new KBC Peel Hunt 4.57
+ 51 Agricultural Mortgage Corporation 4.54
+ 25 Exeter Friendly Society 4.52
+ 34 Credit Suisse Group 4.50
- 100 Nottingham Building Society 4.48
+ 42 M&S Money 4.48
- 28 RBS Group 4.48
+ 17 Technology Leasing 4.48
- 24 Royal Bank of Scotland International 4.48
+ 20 Cofunds 4.48
+ 18 PayPoint 4.48
- 46 Yorkshire Building Society 4.46
- 86 SAV Credit 4.45
- 3 The Funding Corporation 4.43
- 98 Barclays Group 4.40
+ 59 Coutts & Co 4.40
+ 6 Mirabaud Investment Management 4.40
- 14 Barclays Capital 4.40
- 108 British Bankers' Association 4.39
- 3 Britannia Building Society 4.38
+ 28 Halifax 4.38
- 45 Bank of England 4.38
- 70 Morgan Stanley & Co. International 4.33
+ 32 WestLB Mellon Asset Management (UK) 4.33
- 3 Family Investments 4.32
new Goldman Sachs International 4.31
new Cash Converters 4.30
- 23 Scottish Widows Bank plc 4.28
- 54 Glitner Bank 4.28
new British Credit Trust 4.28
+ 33 Greenhill & Co 4.24
- 31 ABN AMRO 4.24
same Calyon 4.23
- 26 Building Societies Association 4.23
+ 48 Baines & Ernst 4.22
+ 16 GE Money 4.22
+ 81 Ocean Finance 4.20
- 24 National Westminster Bank - NatWest 4.18
+ 28 Merrill Lynch 4.18
+ 1 Mortgages plc 4.16
+ 4 EFG Group 4.15
+ 28 Kensington Mortgages 4.14
- 48 Cater Allen Private Bank 4.13
- 25 Isle of Man Bank Limited 4.13
- 141 Coventry Building Society 4.12
new M&G Investments 4.08
+ 73 SVS Securities 4.06
- 38 Skipton Building Society 4.04
new Scarborough Building Society 4.04
+ 78 UBS Investment Bank 4.04
- 115 Rathbone Investment Management Limited 4.03
- 2 BCW Group 4.02
new JP Morgan Asset Management 4.02
- 36 WH Ireland Stockbrokers 3.98
- 141 Landesbank Berlin 3.97
+ 6 Williams de Broe 3.94
+ 49 BIBBY Financial Services 3.92
new Investec Asset Management 3.89
- 17 Purely Mortgages 3.88
- 26 Standard Chartered Bank 3.87
- 10 Bank of Scotland 3.84
- 138 Amber Homeloans 3.83
- 42 Tesco Personal Finance Group Limited 3.82
- 25 Redmayne Bentley 3.82
+ 46 Gulf International Bank 3.79
- 97 Bank of Tokyo Mitsubishi 3.78
- 105 James Hay 3.76
+ 13 Euler Hermes Group 3.76
- 124 European Central Bank 3.76
- 79 ARVAL 3.76
- 97 Homeloan Management 3.76
- 9 Home of Choice 3.74
- 46 Cambridge Building Society 3.74
- 30 Dresdner Kleinwort 3.71
- 18 Abbey National 3.70
+ 14 Charles Schwab UK 3.70
+ 1 West LB Bank 3.69
- 143 Ipswich Building Society 3.69
- 5 BNP Paribas Finance 3.69
+ 55 Eiger Systems 3.67
- 89 LeasePlan UK 3.67
- 83 UKI Partnerships 3.66
- 7 Cahoot 3.66
- 38 Rothschild & Sons 3.64
- 107 Communications Workers Friendly Society 3.63
- 100 Allied Irish Bank 3.61
new Invesco Perpetual 3.60
+ 13 Landesbank Hessen-Thuringen 3.59
- 116 Woolwich Building Society 3.58
+ 25 DNB Norbank 3.58
new Blackrock 3.56
new Quick Quid 3.52
+ 45 LIFFE Euronext 3.51
new Dexia Public Finance Bank 3.47
- 63 Lloyds TSB 3.46
- 12 London Stock Exchange 3.46
- 3 HSBC Bank 3.46
- 101 More Than 3.46
- 34 ClearDebt 3.34
- 32 Jefferies International 3.32
- 40 Standard Life Bank 3.26
- 9 Direct Line Financial Services 3.26
- 23 Capital One Bank (Europe) 3.20
- 8 SWIFT 3.19
- 46 Bank of Ireland Mortgages 3.19
- 3 HSBC Bermuda 3.10
- 161 Debt Free Direct Group 3.08
- 102 Charles Stanley 3.07
- 37 First Data International 3.07
- 56 Sainsbury's Bank 3.04
+ 8 Sumitomo Mitsui Banking Corporation Europe 3.04
- 8 Scotiabank 3.03
same Investec Group 3.02
- 194 Stroud and Swindon Building Society 2.99
- 13 CCLA Investment Management 2.99
+ 5 Pink Home Loans 2.97
- 3 Nomura Bank International 2.95
- 33 Brilliant Mortgages 2.93
- 31 Citigroup Global Markets Limited 2.93
- 33 Moneysupermarket 2.90
+ 18 Collins Stewart Europe Limited 2.88
- 23 Paragon Group 2.86
- 87 Mortgage Trust 2.84
- 7 MasterCard 2.84
+ 4 Marks & Spencer Financial Services 2.84
- 225 Seymour Pierce 2.82
- 18 JPMorgan Chase 2.79
- 20 Bank Leumi (Jersey) Limited 2.78
- 148 Secure Trust Bank Plc 2.73
- 3 GE Commercial Finance 2.71
- 128 Bank of Montreal 2.69
- 9 Arbuthnot Banking Group 2.68
- 9 Standard Bank 2.68
+ 7 Deutsche Bank 2.66
- 49 Societe Generale Group 2.59
+ 12 Macquarie Bank UK 2.57
- 111 National Australia Bank 2.56
- 12 PMI Europe 2.53
- 6 Coface UK 2.50
- 33 Lex Vehicle Leasing 2.50
- 7 European Bank 2.48
- 126 Exclusive Connections 2.43
- 1 GMAC Commercial Finance 2.42
- 216 GMAC RFC 2.41
- 14 HSBC Private Bank 2.40
- 21 Hoodless Brennan Stockbrokers 2.40
- 31 Leumi Bank & Trust Company (Channel Island) 2.34
- 16 AWD Moneyextra 2.24
- 6 ICICI Bank UK 2.16
- 5 Mercer 2.04
- 4 JCB Card Europe 1.93
new Western Union UK 1.92
- 95 ANZ Investment Bank 1.92
- 24 Commerzbank 1.79
- 11 Genworth Financial 1.72
- 6 Northern Trust 1.63
- 8 EBS Building Society 1.56
new MoneyGram International 1.23