2010 Q3/UK Consumer Finance


Summary

Full results


Changes in rank are compared to 2010 Q2/UK Consumer Finance. Since then, 7 sites entered the survey and 20 sites could not be included in the rankings (2 more since last time).

Details

Scores

Percentage Failures




Rank Name Exact overall
same Intelligent Finance 9.70
same Julian Hodge Bank 9.52
same BM Solutions 9.18
+ 1 The Mortgage Business 8.59
+ 48 C. Hoare & Co 8.09
+ 1 Bank Julius Bär & Co. AG 8.03
+ 1 Monmouthshire Building Society 8.00
+ 2 SMBC Capital Markets 7.93
+ 2 Darlington Building Society 7.90
+ 3 Derbyshire Building Society 7.84
+ 4 LMS Holdings 7.76
- 6 Brown Shipley 7.76
- 4 Leeds Building Society 7.52
new Kaupthing Singer & Friedlander 7.29
+ 1 Mortgage Point 7.12
- 4 Coventry Building Society 7.06
+ 47 European Central Bank 6.98
+ 3 Exeter Friendly Society 6.94
+ 5 John Charcol 6.84
+ 5 Barclays Group 6.84
- 3 Shore Capital 6.78
+ 1 Any Financial 6.77
+ 43 Health Shield Friendly Society 6.74
- 5 Nottingham Building Society 6.70
+ 175 Morgan Stanley & Co. International 6.67
+ 36 APACS 6.67
- 5 Seymour Pierce 6.64
- 11 Brewin Dolphin Holdings 6.64
+ 50 British Bankers' Association 6.63
+ 1 Ecology Building Society 6.62
+ 4 Cheshire Building Society 6.58
+ 10 Cumberland Building Society 6.48
same GE Life 6.38
- 8 UCB Home Loans 6.32
+ 1 Amber Homeloans 6.32
+ 63 Arab Bank 6.30
- 10 Diners Club 6.28
- 8 Clarity Credit Management 6.28
- 19 Adam & Company Group 6.22
+ 186 SAV Credit 6.21
- 3 Co-operative Financial Services 6.20
+ 8 Bank of New York Mellon (International) Ltd (The) 6.14
- 3 Ipswich Building Society 6.14
+ 45 HFC Bank 6.10
+ 6 Mellon 6.04
+ 1 Charterhouse Bank Limited 6.04
+ 116 Stroud and Swindon Building Society 6.04
+ 1 Syscap 6.02
- 8 GMAC RFC 5.97
+ 20 Rathbone Investment Management Limited 5.95
+ 1 M&S Money 5.94
+ 209 Debt Matters 5.94
- 39 Visa Europe 5.86
+ 1 Cattles 5.85
+ 1 Advantage Finance 5.84
+ 2 Close Brothers Bank 5.84
+ 3 Ulster Bank 5.81
+ 11 Chelsea Building Society 5.80
- 30 Nemo Personal Finance 5.80
- 28 WH Ireland Stockbrokers 5.78
- 24 James Hay 5.77
- 28 Incasso Debt Recovery 5.74
- 20 Moneyfacts Group 5.74
+ 89 Practice Plan 5.69
+ 10 Butterfield Private Bank 5.67
- 9 Smith & Williamson Holdings Ltd 5.66
+ 45 Volkswagen Financial Services 5.61
+ 160 Davis Group 5.59
- 1 Pershing Securities 5.56
+ 1 Close Premium Finance 5.49
- 6 engage Mutual Assurance 5.48
same West Bromwich Building Society 5.48
- 14 Alliance & Leicester Group 5.46
- 35 Debt Free Direct Group 5.45
new Barclaycard 5.42
- 9 RBS Group 5.40
- 14 Citibank International 5.38
+ 96 Westpac Banking Corporation UK 5.36
- 31 Financial Ombudsman Service 5.32
- 4 Airdrie Savings Bank 5.31
+ 47 Bank of England 5.28
- 1 LeasePlan UK 5.26
- 5 Islamic Bank of Britain 5.25
+ 13 Sage Financial Services 5.23
+ 3 Secure Trust Bank Plc 5.19
- 6 Exclusive Connections 5.19
- 13 Bank of Tokyo Mitsubishi 5.15
- 5 Woolwich Building Society 5.14
+ 12 Newbury Building Society 5.10
+ 48 Vocalink 5.03
+ 96 Renaissance Capital Limited 5.02
- 19 Clydesdale Bank 5.00
- 47 SG Hambros Bank Limited 4.99
- 4 First Data International 4.98
+ 22 Royal Bank of Scotland International 4.96
+ 17 Rabobank International 4.95
- 20 Yorkshire Building Society 4.90
- 54 N M Rothschild & Sons Limited 4.90
+ 8 Homeloan Management 4.88
- 4 Goldman Sachs International 4.87
- 17 Chesham Building Society 4.76
- 4 Technology Leasing 4.74
new Home of Choice 4.74
new More Than 4.74
- 101 Birmingham Midshires Building Society 4.72
- 2 Old Mutual Asset Managers 4.72
+ 149 ABN AMRO 4.69
+ 25 Numis Securities 4.66
+ 2 Reliance Bank Limited 4.66
new Vanquis Bank 4.66
+ 13 Scottish Widows Bank plc 4.64
+ 17 Charles Stanley 4.63
- 8 Communications Workers Friendly Society 4.63
- 22 Calyon 4.59
+ 21 Allied Irish Bank 4.59
- 2 Building Societies Association 4.59
+ 93 London Stock Exchange 4.58
- 33 Skipton Building Society 4.58
- 9 Cambridge Building Society 4.56
- 26 Nationwide Building Society 4.56
- 26 Portman 4.56
+ 1 ARVAL 4.56
+ 53 Glitner Bank 4.56
+ 15 Smile 4.56
+ 7 Barclays Capital 4.56
+ 17 The Funding Corporation 4.53
- 7 Quayle Munroe 4.51
+ 23 British Credit Trust 4.50
- 11 Bank of Montreal 4.49
+ 22 Landesbank Hessen-Thuringen 4.48
+ 82 Cater Allen Private Bank 4.48
- 23 National Westminster Bank - NatWest 4.48
- 40 Britannia Building Society 4.46
- 32 Yorkshire Bank 4.46
- 13 Sainsbury's Bank 4.46
- 11 Isle of Man Bank Limited 4.43
+ 56 Mortgage Express 4.42
- 38 Masterlease 4.40
- 13 Bank of Ireland 4.40
- 13 Family Investments 4.40
+ 7 Mirabaud Investment Management 4.40
+ 96 Jefferies International 4.40
- 13 Bank of Ireland Mortgages 4.35
- 29 Newcastle Building Society 4.34
+ 1 Evolution Securities 4.33
- 12 PayPoint 4.30
- 12 Bradford & Bingley 4.27
- 29 Cheltenham & Gloucester 4.26
- 58 Welcome Finance 4.24
+ 56 Standard Chartered Bank 4.23
- 35 Tesco Personal Finance Group Limited 4.22
+ 42 Mortgage Trust 4.20
+ 19 Standard Life Bank 4.20
- 13 Legal & General Bank 4.18
- 110 Rothschild & Sons 4.18
- 14 Halifax Bank Of Scotland Group 4.17
- 13 Mortgages plc 4.16
- 13 Purely Mortgages 4.16
- 12 WestLB Mellon Asset Management (UK) 4.15
- 11 Landesbank Berlin 4.15
- 11 EFG Group 4.15
- 80 National Deposit Friendly Society 4.14
+ 3 Baines & Ernst 4.12
same Travelex Global and Financial Services 4.12
- 25 HSBC Bank 4.10
- 10 Lex Vehicle Leasing 4.05
- 5 Cofunds 4.04
+ 3 Loughborough Building Society 4.03
+ 20 BCW Group 4.02
+ 80 Bank of Scotland 4.02
- 13 GE Money 4.02
- 12 National Australia Bank 4.00
- 67 AIB Capital Markets 3.99
- 71 Credit Suisse Group 3.99
- 7 Anglo Irish Bank 3.99
- 90 Scarborough Building Society 3.96
- 12 Williams de Broe 3.94
- 11 Mortgage Force 3.92
- 10 Greenhill & Co 3.88
- 10 Mortgage Next 3.86
+ 23 Halifax 3.84
- 9 3i Group 3.84
+ 47 Charity Bank 3.84
- 25 Merrill Lynch 3.82
+ 11 St Andrew's Group 3.82
- 9 UKI Partnerships 3.78
+ 28 Societe Generale Group 3.74
- 7 First Trust Bank 3.71
- 34 JPMorgan Chase 3.71
- 7 Clegg Gifford Private Clients 3.69
- 6 BNP Paribas Finance 3.69
- 35 Coutts & Co 3.66
- 14 Cahoot 3.66
- 2 Agricultural Mortgage Corporation 3.64
same Lloyds TSB 3.63
+ 1 Zenith Bank (UK) Limited 3.62
+ 63 ANZ Investment Bank 3.60
- 44 First Response Finance 3.57
- 9 Capital One Bank (Europe) 3.56
- 20 Kensington Mortgages 3.53
- 26 National Irish Bank 3.52
- 3 Leumi Bank & Trust Company (Channel Island) 3.50
- 82 Aberdeen Asset Management 3.49
- 13 Direct Line Financial Services 3.48
- 2 Dudley Building Society 3.48
+ 5 FIRSTPLUS Financial Group 3.46
- 46 ClearDebt 3.44
+ 11 Northern Bank 3.40
- 1 Gulf International Bank 3.33
- 73 UBS Investment Bank 3.32
- 2 Citigroup Global Markets Limited 3.31
- 7 Bank Leumi (Jersey) Limited 3.26
- 1 Charles Schwab UK 3.26
- 83 Schroders 3.25
- 27 MBNA Europe 3.22
- 2 Siemens Financial Services Limited 3.20
- 39 Redmayne Bentley 3.20
+ 16 BDS Mortgage Group 3.15
- 2 SWIFT 3.15
+ 3 Euler Hermes Group 3.14
+ 4 BIBBY Financial Services 3.12
- 15 CCLA Investment Management 3.09
- 41 Dresdner Kleinwort 3.08
- 23 Moneysupermarket 3.04
- 41 West LB Bank 2.99
+ 1 First Credit Management 2.97
+ 9 Nomura Bank International 2.95
new HSBC Bermuda 2.90
- 31 Abbey National 2.88
new Investec Group 2.88
- 11 GMAC Commercial Finance 2.87
- 1 MasterCard 2.86
same JCB Card Europe 2.83
+ 1 Pink Home Loans 2.79
- 17 Paragon Group 2.78
- 14 Central Capital 2.75
+ 9 DNB Norbank 2.74
+ 1 Arbuthnot Banking Group 2.68
+ 19 Standard Bank 2.68
+ 14 Sumitomo Mitsui Banking Corporation Europe 2.62
+ 1 GE Commercial Finance 2.61
- 10 Ocean Finance 2.60
+ 5 Teachers Building Society 2.58
- 1 Deutsche Bank 2.58
+ 8 Hoodless Brennan Stockbrokers 2.58
+ 3 Marks & Spencer Financial Services 2.58
- 45 HSBC Private Bank 2.50
- 4 AWD Moneyextra 2.50
- 4 Coface UK 2.50
+ 12 Mercer 2.50
- 11 Danske Bank 2.44
- 5 PMI Europe 2.43
- 12 Eiger Systems 2.42
- 17 Brilliant Mortgages 2.37
- 39 Certegy 2.35
- 32 European Bank 2.33
- 5 Collins Stewart Europe Limited 2.32
- 1 Money Partners 2.17
- 30 Northern Trust 2.08
- 1 Macquarie Bank UK 1.89
- 6 LIFFE Euronext 1.89
+ 1 ICICI Bank UK 1.83
- 12 Commerzbank 1.82
same EBS Building Society 1.41
same Genworth Financial 1.26
same SVS Securities 1.00