2010 Q2/UK Consumer Finance


Summary

Full results


Changes in rank are compared to 2010 Q1/UK Consumer Finance. Since then, 3 sites entered the survey, 6 sites left the survey and 18 sites could not be included in the rankings (2 fewer since last time).

Details

Scores

Percentage Failures




Rank Name Exact overall
same Intelligent Finance 9.70
same Julian Hodge Bank 9.52
same BM Solutions 9.18
+ 188 Birmingham Midshires Building Society 8.80
same The Mortgage Business 8.59
+ 2 Brown Shipley 8.12
new Bank Julius Bär & Co. AG 8.03
+ 12 Monmouthshire Building Society 8.00
- 2 Leeds Building Society 7.98
+ 2 SMBC Capital Markets 7.93
- 1 Darlington Building Society 7.90
+ 5 Coventry Building Society 7.62
+ 1 Derbyshire Building Society 7.58
+ 101 Visa Europe 7.48
- 6 LMS Holdings 7.46
+ 31 Mortgage Point 7.12
+ 8 Brewin Dolphin Holdings 7.06
+ 37 Shore Capital 7.04
- 1 Nottingham Building Society 6.96
- 16 Adam & Company Group 6.94
+ 2 Exeter Friendly Society 6.94
- 11 Seymour Pierce 6.90
+ 15 Any Financial 6.77
- 9 John Charcol 6.76
+ 10 Barclays Group 6.74
- 2 UCB Home Loans 6.68
+ 27 Diners Club 6.64
- 15 Daiwa Securities SMBC Europe 6.62
+ 85 Nemo Personal Finance 6.58
+ 163 Clarity Credit Management 6.54
- 12 Ecology Building Society 6.52
+ 169 WH Ireland Stockbrokers 6.50
+ 68 GE Life 6.48
+ 8 Incasso Debt Recovery 6.46
- 29 Cheshire Building Society 6.32
- 14 Amber Homeloans 6.32
+ 19 James Hay 6.21
- 7 Co-operative Financial Services 6.20
+ 5 Debt Free Direct Group 6.15
+ 19 Ipswich Building Society 6.14
- 1 GMAC RFC 6.13
+ 10 Cumberland Building Society 6.12
- 2 Moneyfacts Group 6.12
+ 41 N M Rothschild & Sons Limited 6.08
+ 13 Rothschild & Sons 6.08
+ 54 SG Hambros Bank Limited 6.07
- 21 Charterhouse Bank Limited 6.04
- 20 Financial Ombudsman Service 6.04
- 6 Syscap 6.02
+ 112 Bank of New York Mellon (International) Ltd (The) 5.96
+ 115 Mellon 5.96
+ 8 M&S Money 5.94
+ 9 C. Hoare & Co 5.93
- 22 Beacon Mortgage Packaging 5.88
+ 17 Cattles 5.85
- 26 Advantage Finance 5.84
+ 37 Smith & Williamson Holdings Ltd 5.84
+ 62 Close Brothers Bank 5.84
+ 19 Alliance & Leicester Group 5.82
- 11 Ulster Bank 5.81
- 11 KBC Peel Hunt 5.79
+ 19 APACS 5.79
+ 12 Citibank International 5.74
- 31 European Central Bank 5.70
+ 58 engage Mutual Assurance 5.66
- 50 Health Shield Friendly Society 5.66
- 6 RBS Group 5.66
- 11 Pershing Securities 5.66
- 40 Chelsea Building Society 5.62
- 19 Rathbone Investment Management Limited 5.59
+ 50 Close Premium Finance 5.49
- 19 West Bromwich Building Society 5.46
+ 6 Clydesdale Bank 5.46
same Bank of Tokyo Mitsubishi 5.41
+ 12 Butterfield Private Bank 5.41
- 12 Airdrie Savings Bank 5.31
+ 57 Yorkshire Building Society 5.28
- 10 Islamic Bank of Britain 5.25
- 10 British Bankers' Association 5.20
+ 128 Exclusive Connections 5.19
- 1 LeasePlan UK 5.16
+ 58 National Deposit Friendly Society 5.14
+ 3 Woolwich Building Society 5.14
- 57 Chesham Building Society 5.12
- 49 Skipton Building Society 5.12
- 49 Scarborough Building Society 5.12
+ 2 Wolsey Securities 5.12
+ 47 Secure Trust Bank Plc 5.11
+ 10 HFC Bank 5.02
+ 133 First Data International 4.98
- 14 Welcome Finance 4.96
+ 89 Calyon 4.95
+ 61 Britannia Building Society 4.94
- 49 Nationwide Building Society 4.92
- 49 Portman 4.92
- 29 Goldman Sachs International 4.87
- 5 Sage Financial Services 4.87
+ 58 Technology Leasing 4.84
+ 66 Arab Bank 4.80
- 3 Masterlease 4.76
- 36 Newbury Building Society 4.74
+ 42 Yorkshire Bank 4.74
+ 44 Credit Suisse Group 4.73
new Old Mutual Asset Managers 4.72
+ 6 Communications Workers Friendly Society 4.71
+ 24 AIB Capital Markets 4.71
- 44 Homeloan Management 4.70
+ 42 Harrods Bank Limited 4.69
+ 62 National Westminster Bank - NatWest 4.68
- 5 Cambridge Building Society 4.66
+ 118 Reliance Bank Limited 4.66
- 41 Volkswagen Financial Services 4.63
- 25 Rabobank International 4.59
- 11 Building Societies Association 4.59
- 22 Newcastle Building Society 4.58
+ 25 Tesco Personal Finance Group Limited 4.58
+ 60 Royal Bank of Scotland International 4.58
+ 118 Bank of Montreal 4.57
+ 34 Cheltenham & Gloucester 4.52
- 8 Quayle Munroe 4.51
+ 11 Aberdeen Asset Management 4.49
same Sainsbury's Bank 4.46
- 6 ARVAL 4.46
+ 28 Scottish Widows Bank plc 4.44
+ 13 Isle of Man Bank Limited 4.43
- 1 Bank of Ireland 4.40
- 1 Family Investments 4.40
- 1 Bank of England 4.38
+ 7 Charles Stanley 4.37
- 20 Bank of Ireland Mortgages 4.35
same Schroders 4.33
- 16 Barclays Capital 4.31
same Numis Securities 4.30
+ 133 PayPoint 4.30
- 87 Bradford & Bingley 4.27
+ 58 Allied Irish Bank 4.23
+ 90 UBS Investment Bank 4.22
+ 50 Vocalink 4.21
+ 7 Smile 4.20
+ 51 HSBC Bank 4.20
+ 1 Legal & General Bank 4.18
- 14 Halifax Bank Of Scotland Group 4.17
+ 31 The Funding Corporation 4.17
- 61 Mortgages plc 4.16
+ 73 Purely Mortgages 4.16
+ 12 Evolution Securities 4.15
+ 32 WestLB Mellon Asset Management (UK) 4.15
+ 30 Mirabaud Investment Management 4.15
+ 21 Landesbank Berlin 4.15
+ 10 EFG Group 4.15
+ 10 British Credit Trust 4.14
+ 11 Landesbank Hessen-Thuringen 4.12
- 2 Practice Plan 4.10
- 17 First Response Finance 4.09
+ 13 JPMorgan Chase 4.07
+ 27 Lex Vehicle Leasing 4.05
- 61 Coutts & Co 4.04
+ 41 GE Money 4.02
+ 17 Merrill Lynch 4.00
- 69 National Australia Bank 4.00
- 42 ClearDebt 3.96
- 13 Cofunds 3.96
- 65 Stroud and Swindon Building Society 3.94
+ 85 Travelex Global and Financial Services 3.94
- 1 Williams de Broe 3.94
+ 21 Baines & Ernst 3.92
- 94 Mortgage Force 3.92
- 39 Anglo Irish Bank 3.91
+ 70 Greenhill & Co 3.88
- 27 Mortgage Next 3.86
+ 35 Loughborough Building Society 3.85
+ 1 Standard Life Bank 3.84
- 83 3i Group 3.84
- 108 Westpac Banking Corporation UK 3.82
+ 21 National Irish Bank 3.80
- 58 Glitner Bank 3.80
- 20 UKI Partnerships 3.78
+ 24 Redmayne Bentley 3.78
- 77 Cahoot 3.74
+ 24 Kensington Mortgages 3.71
- 68 First Trust Bank 3.71
+ 49 Dresdner Kleinwort 3.70
+ 30 Clegg Gifford Private Clients 3.69
- 2 West LB Bank 3.69
- 16 BNP Paribas Finance 3.69
+ 48 Altium Capital 3.68
- 83 Renaissance Capital Limited 3.68
+ 12 MBNA Europe 3.68
- 3 BCW Group 3.66
- 66 Capital One Bank (Europe) 3.66
+ 18 Direct Line Financial Services 3.66
+ 19 Agricultural Mortgage Corporation 3.64
- 38 Mortgage Express 3.64
- 4 Mortgage Trust 3.64
- 56 Lloyds TSB 3.63
- 21 St Andrew's Group 3.62
+ 15 Zenith Bank (UK) Limited 3.62
+ 16 Abbey National 3.60
+ 33 Leumi Bank & Trust Company (Channel Island) 3.60
- 52 Morgan Stanley & Co. International 3.59
+ 2 Moneysupermarket 3.56
- 13 HSBC Private Bank 3.48
- 6 Dudley Building Society 3.48
- 98 Halifax 3.48
+ 33 Bank Leumi (Jersey) Limited 3.46
- 47 Standard Chartered Bank 3.45
+ 28 CCLA Investment Management 3.45
+ 16 Gulf International Bank 3.33
- 2 Citigroup Global Markets Limited 3.31
- 38 London Stock Exchange 3.30
- 1 FIRSTPLUS Financial Group 3.28
+ 41 Charles Schwab UK 3.26
- 131 Cater Allen Private Bank 3.22
+ 23 Siemens Financial Services Limited 3.20
+ 6 Societe Generale Group 3.20
- 32 Certegy 3.17
- 32 SWIFT 3.15
+ 12 Paragon Group 3.14
same Northern Bank 3.14
- 186 GMAC Commercial Finance 3.13
+ 7 Bank of Bermuda 3.10
+ 22 Central Capital 3.10
- 43 Euler Hermes Group 3.04
- 140 European Bank 3.04
- 30 BIBBY Financial Services 3.02
+ 19 SAV Credit 2.97
- 29 First Credit Management 2.97
- 6 Davis Group 2.93
+ 21 Northern Trust 2.90
- 10 Charity Bank 2.87
+ 11 MasterCard 2.86
+ 20 Ocean Finance 2.86
+ 10 JCB Card Europe 2.83
- 19 BDS Mortgage Group 2.79
+ 16 Pink Home Loans 2.79
+ 4 Nomura Bank International 2.77
+ 28 Brilliant Mortgages 2.73
+ 20 Jefferies International 2.73
+ 9 Arbuthnot Banking Group 2.68
+ 17 Danske Bank 2.64
- 74 Eiger Systems 2.62
- 9 GE Commercial Finance 2.61
- 38 Deutsche Bank 2.51
+ 15 AWD Moneyextra 2.50
+ 2 Coface UK 2.50
+ 9 DNB Norbank 2.49
- 31 PMI Europe 2.43
- 31 Teachers Building Society 2.40
+ 7 Marks & Spencer Financial Services 2.38
- 105 Bank of Scotland 2.34
+ 11 Commerzbank 2.34
- 143 Collins Stewart Europe Limited 2.32
+ 1 Hoodless Brennan Stockbrokers 2.32
- 13 Sumitomo Mitsui Banking Corporation Europe 2.30
+ 8 LIFFE Euronext 2.25
+ 4 ABN AMRO 2.19
+ 11 Money Partners 2.17
new Standard Bank 2.16
+ 7 Macquarie Bank UK 2.15
- 35 ANZ Investment Bank 2.10
- 222 Debt Matters 2.00
+ 2 Mercer 1.98
- 2 ICICI Bank UK 1.37
+ 5 EBS Building Society 1.36
- 19 Genworth Financial 1.20
+ 4 SVS Securities 0.93