2010 Q1/UK Consumer Finance


Summary

Full results


Changes in rank are compared to 2009 Q4/UK Consumer Finance. Since then, 6 sites entered the survey and 20 sites could not be included in the rankings (2 fewer since last time).

Details

Scores

Percentage Failures




Rank Name Exact overall
+ 9 Intelligent Finance 9.80
- 1 Julian Hodge Bank 9.52
+ 1 BM Solutions 9.44
+ 5 Adam & Company Group 9.10
same The Mortgage Business 8.59
- 3 Cheshire Building Society 8.54
+ 12 Leeds Building Society 8.50
+ 4 Brown Shipley 8.12
- 2 LMS Holdings 8.10
- 4 Darlington Building Society 8.08
same Seymour Pierce 7.98
+ 3 SMBC Capital Markets 7.93
- 5 Daiwa Securities SMBC Europe 7.70
+ 20 Derbyshire Building Society 7.70
- 1 John Charcol 7.66
+ 47 Health Shield Friendly Society 7.66
- 4 Coventry Building Society 7.62
+ 9 Nottingham Building Society 7.42
+ 16 Ecology Building Society 7.18
same Monmouthshire Building Society 7.12
+ 74 Wise Speke 7.06
+ 23 Amber Homeloans 7.04
+ 1 Exeter Friendly Society 6.94
- 3 UCB Home Loans 6.86
+ 69 Brewin Dolphin Holdings 6.80
+ 3 Charterhouse Bank Limited 6.78
+ 4 Chesham Building Society 6.76
+ 18 Financial Ombudsman Service 6.76
- 12 Chelsea Building Society 6.74
+ 3 Advantage Finance 6.74
+ 10 Co-operative Financial Services 6.74
+ 23 Beacon Mortgage Packaging 6.66
- 10 European Central Bank 6.62
+ 64 GMAC Commercial Finance 6.61
+ 33 Barclays Group 6.60
same Skipton Building Society 6.56
same Scarborough Building Society 6.56
- 8 Any Financial 6.51
- 7 Debt Matters 6.50
- 1 GMAC RFC 6.49
+ 146 Moneyfacts Group 6.48
- 24 Incasso Debt Recovery 6.46
+ 17 Syscap 6.36
- 6 Debt Free Direct Group 6.33
+ 92 Nationwide Building Society 6.28
+ 95 Portman 6.28
same Mortgage Point 6.22
- 20 Bradford & Bingley 6.21
- 23 Ulster Bank 6.17
+ 12 KBC Peel Hunt 6.15
+ 28 Rathbone Investment Management Limited 6.13
- 8 Cumberland Building Society 6.12
- 10 West Bromwich Building Society 6.10
- 32 Diners Club 6.10
+ 9 Shore Capital 6.04
- 4 James Hay 6.03
- 4 Pershing Securities 6.02
+ 14 Rothschild & Sons 5.98
- 9 Ipswich Building Society 5.96
+ 15 M&S Money 5.94
+ 22 RBS Group 5.94
- 8 C. Hoare & Co 5.93
+ 18 Homeloan Management 5.86
+ 6 Airdrie Savings Bank 5.85
- 4 Newbury Building Society 5.82
- 17 Westpac Banking Corporation UK 5.80
- 2 Goldman Sachs International 5.77
+ 9 Islamic Bank of Britain 5.71
+ 21 British Bankers' Association 5.66
- 12 Singer & Friedlander 5.64
- 14 Volkswagen Financial Services 5.61
+ 1 Cattles 5.61
+ 36 Mortgage Force 5.60
same Bank of Tokyo Mitsubishi 5.59
+ 37 Citibank International 5.58
- 34 Bank Julius Bär & Co. AG 5.56
+ 5 Welcome Finance 5.50
+ 7 Alliance & Leicester Group 5.46
- 31 Clydesdale Bank 5.46
+ 6 LeasePlan UK 5.44
+ 6 APACS 5.43
+ 20 Cater Allen Private Bank 5.42
+ 20 Mortgages plc 5.42
+ 46 European Bank 5.38
- 26 N M Rothschild & Sons Limited 5.36
- 6 Woolwich Building Society 5.32
- 36 Butterfield Private Bank 5.31
+ 3 Rabobank International 5.31
+ 3 Wolsey Securities 5.30
+ 105 3i Group 5.28
+ 22 National Australia Bank 5.26
+ 56 Sage Financial Services 5.23
- 9 Newcastle Building Society 5.20
+ 14 Smith & Williamson Holdings Ltd 5.18
- 70 Nottingham Friendly Society 5.14
+ 10 Coutts & Co 5.10
+ 4 Masterlease 5.02
+ 7 Stroud and Swindon Building Society 5.02
- 11 HFC Bank 5.02
new SG Hambros Bank Limited 4.99
- 34 GE Life 4.97
+ 92 Cahoot 4.96
+ 105 Building Societies Association 4.95
+ 32 Renaissance Capital Limited 4.94
+ 27 Cambridge Building Society 4.94
+ 1 Halifax 4.92
+ 7 First Active 4.90
+ 35 Home of Choice 4.90
+ 35 Collins Stewart Europe Limited 4.90
- 13 Bank of Ireland Mortgages 4.89
+ 128 Communications Workers Friendly Society 4.89
+ 55 Quayle Munroe 4.87
+ 114 First Trust Bank 4.87
- 15 Nemo Personal Finance 4.86
- 15 Visa Europe 4.86
+ 118 Barclays Capital 4.85
+ 34 ARVAL 4.84
+ 42 Glitner Bank 4.84
+ 37 ClearDebt 4.80
+ 7 Close Brothers Bank 4.78
- 4 Close Premium Finance 4.77
- 4 Sainsbury's Bank 4.76
- 4 engage Mutual Assurance 4.76
+ 5 Capital One Bank (Europe) 4.76
+ 13 Bank of Ireland 4.76
+ 33 Family Investments 4.76
+ 44 Bank of England 4.74
- 32 Halifax Bank Of Scotland Group 4.71
+ 24 Anglo Irish Bank 4.71
- 6 AIB Capital Markets 4.71
- 6 Schroders 4.69
- 4 Aberdeen Asset Management 4.68
- 62 Numis Securities 4.66
+ 21 Yorkshire Building Society 4.66
+ 37 Secure Trust Bank Plc 4.65
- 3 Charles Stanley 4.63
- 3 First Response Finance 4.63
- 15 Isle of Man Bank Limited 4.61
+ 8 Lloyds TSB 4.61
- 71 National Deposit Friendly Society 4.60
- 31 Tesco Personal Finance Group Limited 4.60
- 3 Legal & General Bank 4.58
- 3 Mortgage Next 4.58
- 51 Yorkshire Bank 4.56
- 24 Bank of Scotland 4.56
+ 34 Smile 4.56
+ 15 Credit Suisse Group 4.55
- 82 Morgan Stanley & Co. International 4.51
+ 43 Cofunds 4.50
- 24 Harrods Bank Limited 4.49
+ 42 Practice Plan 4.46
- 7 Scottish Widows Bank plc 4.44
- 7 Cheltenham & Gloucester 4.44
- 76 Britannia Building Society 4.42
new Mortgage Express 4.42
- 41 Technology Leasing 4.38
+ 7 UKI Partnerships 4.34
- 118 Evolution Securities 4.33
+ 6 Standard Chartered Bank 4.33
+ 56 EFG Group 4.33
+ 7 British Credit Trust 4.32
+ 7 Bank of New York Mellon (International) Ltd (The) 4.32
- 74 Landesbank Hessen-Thuringen 4.30
+ 40 Williams de Broe 4.30
- 4 Arab Bank 4.28
+ 7 Mellon 4.27
- 15 Eiger Systems 4.26
+ 96 JPMorgan Chase 4.25
+ 7 BNP Paribas Finance 4.23
+ 7 Landesbank Berlin 4.23
- 29 National Westminster Bank - NatWest 4.20
+ 6 London Stock Exchange 4.20
+ 17 Standard Life Bank 4.20
+ 26 The Funding Corporation 4.19
+ 4 St Andrew's Group 4.18
- 54 Merrill Lynch 4.16
+ 8 Royal Bank of Scotland International 4.16
- 12 Mirabaud Investment Management 4.15
- 25 WestLB Mellon Asset Management (UK) 4.13
- 69 Euler Hermes Group 4.12
- 77 Calyon 4.11
- 8 West LB Bank 4.07
same Lex Vehicle Leasing 4.05
+ 83 Certegy 4.05
- 1 SWIFT 4.05
- 66 BCW Group 4.04
- 37 Baines & Ernst 4.04
- 57 Vocalink 4.03
- 1 HSBC Private Bank 4.02
+ 7 Mortgage Trust 4.02
+ 7 HSBC Bank 4.02
- 190 Birmingham Midshires Building Society 3.98
+ 13 Clarity Credit Management 3.98
- 3 Allied Irish Bank 3.97
- 25 BIBBY Financial Services 3.92
+ 25 National Irish Bank 3.88
+ 16 Dudley Building Society 3.84
new First Credit Management 3.79
+ 3 GE Money 3.78
+ 3 MBNA Europe 3.78
- 52 WH Ireland Stockbrokers 3.76
+ 50 Redmayne Bentley 3.76
+ 27 Moneysupermarket 3.74
- 5 Kensington Mortgages 3.71
+ 31 Deutsche Bank 3.69
- 49 Loughborough Building Society 3.67
+ 3 Citigroup Global Markets Limited 3.67
new Exclusive Connections 3.67
+ 2 Direct Line Financial Services 3.66
- 47 FIRSTPLUS Financial Group 3.64
+ 3 Agricultural Mortgage Corporation 3.64
+ 14 Zenith Bank (UK) Limited 3.62
- 157 Clegg Gifford Private Clients 3.61
- 25 Abbey National 3.60
- 57 BDS Mortgage Group 3.59
- 140 PMI Europe 3.59
- 101 Teachers Building Society 3.58
- 1 Purely Mortgages 3.58
- 33 Northern Bank 3.58
- 24 Charity Bank 3.56
+ 4 Societe Generale Group 3.56
- 2 Davis Group 3.55
+ 10 First Data International 3.54
- 23 Gulf International Bank 3.53
+ 3 ANZ Investment Bank 3.52
+ 5 Investec Group 3.50
- 5 UBS Investment Bank 3.50
- 16 Bank of Bermuda 3.46
- 94 Reliance Bank Limited 3.45
+ 7 Paragon Group 3.42
- 24 Dresdner Kleinwort 3.34
+ 17 Leumi Bank & Trust Company (Channel Island) 3.34
- 4 GE Commercial Finance 3.33
- 25 Altium Capital 3.32
- 20 CCLA Investment Management 3.27
- 17 Bank of Montreal 3.27
- 56 Siemens Financial Services Limited 3.20
+ 4 Bank Leumi (Jersey) Limited 3.20
- 4 Greenhill & Co 3.16
- 17 Nomura Bank International 3.13
+ 10 Sumitomo Mitsui Banking Corporation Europe 3.08
- 2 MasterCard 3.04
- 2 JCB Card Europe 3.01
same Central Capital 2.93
same SAV Credit 2.89
- 14 Genworth Financial 2.88
- 1 Coface UK 2.86
- 1 Arbuthnot Banking Group 2.86
- 31 Travelex Global and Financial Services 2.84
+ 8 Northern Trust 2.80
- 1 Pink Home Loans 2.79
+ 5 Ocean Finance 2.76
new Charles Schwab UK 2.72
- 49 Hoodless Brennan Stockbrokers 2.71
- 2 DNB Norbank 2.67
- 8 Marks & Spencer Financial Services 2.58
+ 4 Danske Bank 2.54
- 20 Jefferies International 2.47
- 35 AWD Moneyextra 2.42
same ABN AMRO 2.37
new ICICI Bank UK 2.35
- 6 Commerzbank 2.34
- 4 LIFFE Euronext 2.25
- 1 Mercer 2.24
same Brilliant Mortgages 1.91
same Macquarie Bank UK 1.89
- 12 PayPoint 1.66
- 6 Money Partners 1.47
- 1 EBS Building Society 1.46
- 88 SVS Securities 0.93