2022 Q1/UK Consumer Finance


Summary

Full results


Changes in rank are compared to 2021 Q1/UK Consumer Finance. Since then, 41 sites entered the survey, 2 sites left the survey and 30 sites could not be included in the rankings (27 fewer since last time).

Details

Scores

Percentage Failures




Rank Name Exact overall
new SMBC Capital Markets 7.73
+ 1 Scottish Widows Bank plc 7.24
new WestLB Mellon Asset Management (UK) 6.96
- 3 Jersey Financial Services Commission 6.74
- 1 HSBC Bank 6.74
new BIBBY Financial Services 6.68
+ 54 M&G Investments 6.64
+ 4 John Charcol 6.38
- 7 GCA Altium 6.30
+ 39 Smith & Williamson 6.28
new Shore Capital 6.17
- 3 Newcastle Building Society 6.16
- 6 Barclays Bank 6.10
+ 25 Secure Trust Bank Plc 6.10
new The Loans Engine 6.10
new Wesleyan Bank 6.10
- 11 Chelsea Building Society 6.04
- 4 Clydesdale Bank 5.94
- 2 C. Hoare & Co 5.88
+ 23 Nationwide Building Society 5.88
+ 66 Handelsbanken UK 5.76
- 6 JCB Card Europe 5.72
- 12 Barclaycard 5.66
+ 2 Principality Building Society 5.66
- 6 Commerzbank UK 5.56
- 6 HSBC Bermuda 5.50
+ 45 Adam & Company 5.46
new Nemo Personal Finance 5.44
- 8 Capital One 5.42
- 1 BNP Paribas Leasing Solutions UK 5.40
+ 5 Yorkshire Bank 5.40
- 2 BM Savings 5.38
- 11 Metro Bank 5.34
- 16 Virgin Money 5.32
+ 5 Bank of Baroda UK 5.26
- 2 Agricultural Mortgage Corporation 5.22
new EFG Group 5.22
- 30 Landesbank Hessen-Thuringen 5.20
- 29 The West Brom 5.20
+ 1 HSBC Private Bank 5.12
+ 67 Pershing Securities UK 5.12
new Quick Quid 4.96
+ 7 Teachers Building Society 4.94
+ 8 Bank Leumi (UK) Plc 4.94
+ 23 Danske Bank UK 4.94
+ 83 Travelex UK 4.94
+ 22 Cash Converters 4.88
- 1 Santander UK 4.86
- 17 Vanquis Bank 4.84
- 13 CCLA 4.84
- 9 Dudley Building Society 4.84
+ 49 RBS International 4.84
+ 17 Foresters UK 4.78
+ 42 Financial Services Compensation Scheme 4.78
new Diners Club 4.76
+ 2 Monmouthshire Building Society 4.72
- 2 Close Brothers Group Plc 4.68
+ 60 Bank of Tokyo Mitsubishi 4.67
- 32 DaimlerChrysler Financial Services 4.62
new Mortgage Force 4.62
+ 104 Standard Life UK 4.58
- 37 Landesbank Berlin 4.51
- 39 Financial Conduct Authority 4.50
+ 86 Legal & General 4.50
new Cahoot 4.50
new Standard Chartered Bank UK 4.50
new Deutsche Bank UK 4.47
new PayPoint 4.44
- 23 Societe Generale Private Banking UK 4.42
- 10 Cofunds 4.42
+ 54 Leeds Building Society 4.40
+ 73 Weatherbys Bank 4.40
new Raphaels Bank 4.39
- 15 Moneyextra.com 4.37
- 30 Financial Ombudsman Service 4.34
+ 17 Smile 4.34
- 11 National Savings & Investments (ns&i) 4.32
- 22 Close Premium Finance 4.30
- 64 First Response Finance 4.28
- 1 Mirabaud Securities (UK) 4.28
+ 2 Ocean Finance 4.28
- 47 Yorkshire Building Society 4.26
- 32 Cambridge Building Society 4.26
- 7 BNP Paribas UK 4.24
+ 35 The Co-Operative Bank 4.22
- 55 Europe Arab Bank Plc 4.21
+ 69 Investec UK 4.20
new Mortgages plc 4.16
- 13 Credit Suisse Group 4.14
- 8 M&S Bank 4.14
+ 8 ABN AMRO Commercial Finance 4.14
+ 12 London Stock Exchange 4.14
+ 28 Britannia Building Society 4.12
- 8 Coventry Building Society 4.11
- 22 Charity Bank 4.08
+ 43 JPMorgan Chase 4.07
new GE Money 4.07
- 35 Arbuthnot Banking Group 4.04
- 11 Nomura Bank International 4.00
- 47 Redmayne Bentley Stockbrokers 3.96
- 30 Ecology Building Society 3.94
new Invesco 3.94
new Volkswagen Financial Services UK 3.92
- 15 Aldermore 3.90
+ 23 NatWest Bank 3.88
- 3 Zurich 3.87
new One Account 3.87
- 64 Julian Hodge Bank 3.86
+ 10 Bank of China UK 3.85
- 46 Rathbones 3.84
- 36 Tesco Bank 3.80
- 32 Citigroup Global Markets Limited 3.80
- 51 Brewin Dolphin 3.76
- 66 LeasePlan UK 3.72
- 37 Brown Shipley 3.70
- 35 James Hay 3.70
- 15 More Than 3.70
new Debt Free Direct Group 3.70
- 28 Shawbrook 3.68
- 4 Cater Allen Private Bank 3.68
+ 17 Hitachi Capital 3.68
- 16 Building Societies Association 3.66
- 90 Darlington Building Society 3.64
- 39 GMAC Financial Services 3.64
new Ulster Bank 3.62
- 21 Macquarie Group Ltd 3.60
- 29 Goldman Sachs International 3.52
- 19 RBS 3.52
- 22 MBNA Europe 3.50
new National Australia Bank 3.50
- 47 Isle of Man Bank Limited 3.48
- 40 Bank of England 3.48
- 6 Morgan Stanley & Co. International 3.48
+ 8 ARVAL 3.48
new Harrington Brooks 3.48
+ 23 Charles Stanley 3.44
- 6 Numis Securities 3.43
+ 31 Computershare 3.43
- 72 Citibank UK 3.42
- 25 FCE Bank 3.42
new Butterfield Private Bank 3.40
- 30 Bank of Ireland 3.38
- 30 Teachers Assurance 3.36
- 18 WH Ireland 3.32
- 34 Schroders 3.28
- 23 Bank of Scotland 3.26
- 11 Halifax 3.26
+ 20 Gulf International Bank 3.25
new BCW Group 3.25
- 56 Newbury Building Society 3.22
- 14 Westpac Banking Corporation UK 3.20
+ 8 Western Union UK 3.20
new Duncan Lawrie Bank 3.19
+ 19 abrdn 3.18
- 6 AIB Capital Markets 3.17
- 24 ClearDebt 3.16
new GE Capital 3.16
- 135 Old Mutual 3.14
- 69 Islamic Bank of Britain 3.14
- 26 Kensington Mortgages 3.14
- 51 Family Investments 3.12
new Mortgage Intelligence 3.10
- 30 The Nottingham 3.06
- 126 Visa UK 3.05
- 24 Cumberland Building Society 3.04
- 14 European Bank 3.04
- 70 Loughborough Building Society 3.02
+ 3 State Bank of India UK 3.02
- 74 Experian 2.98
- 56 Zenith Bank (UK) Limited 2.98
- 18 Coutts & Co 2.96
- 25 EBS Building Society 2.94
new Sainsbury's Bank 2.94
new Punjab National Bank (International) Ltd UK 2.92
new Rabobank International 2.90
- 33 Siemens Financial Services Limited 2.76
new BlackRock 2.74
- 56 Brilliant Solutions 2.72
- 9 Daiwa Capitals Markets Europe Ltd 2.71
- 34 Moneyfacts.co.uk 2.70
new Bank of Montreal 2.70
- 42 BNY Mellon UK 2.62
- 29 First Trust Bank 2.61
- 26 Skipton Building Society 2.60
new TSB Bank Plc 2.60
- 51 Lloyds Bank Plc 2.54
new St Andrews Financial Services 2.54
new Capital Resolve 2.53
new Mortgage Trust 2.50
- 42 Allied Irish Bank UK 2.43
- 91 UBS Investment Bank 2.42
new The Money Shop 2.36
- 31 The Bank of East Asia UK 2.27
- 30 Charles Schwab UK 2.26
- 78 Ipswich Building Society 2.18
- 39 Sumitomo Mitsui Banking Corporation Europe 2.17
- 73 Reliance Bank Limited 2.11
new Paragon Group 1.89
- 27 Mercer UK 1.70
- 26 ICICI Bank UK 1.46